I had an uninhabitable RV abandoned on my property. I worked with James to get a driver out to assess how to remove it bc it had to go over a field. Reggie came out and told us what we needed to do to clear access for the tow away. We requested that he be the one who does the tow and set it up. Both guys were easy and great to work with. Did they get the job done? I’ll let my video speak for itself.

J Agata

10/21/2024 19:48:57

Staff is friendly. They have a tough job because if you need a tow , you are not happy. Main yard is north of Friedman Brothers on the same side of street. Frontage is small on Santa Rosa Ave., drive slow easy to miss. Photo is from fee schedule posted on office at this location June 2024.

DR.STEVE GARCIA

07/21/2024 22:48:01

Forever Unimpressed Forget about using this company. Useless in every way. Customer service is atrocious. Kiss your money goodbye. You can expect damage. Overcharging is their model. Ultimately a worthless company. ! ! ! Creams towed my van, dropped into a wall and tree and then denied causing the damage(Even though I immediately called to report it to them and sent photos as requested by their office manager, had two eyewitnesses and dash cam footage from the front, back and interior.) and wouldn’t share their insurance info to have anything repaired. I was informed when I reported it to them as it was 4:55pm on a Friday that their owner was gone but would call me on Monday which was a lie. It took over two weeks to track down the owner(KK) for him to finally tell me the damage was already present and they were not going to do anything. I had to track down their Commercial Insurance through the DOT and CHP Motor Carrier Unit to file a claim myself. Their insurance company was a nightmare and the process took over 3 months to finally get compensation for the repairs. Creams completely wasted my time and dragged me along. Their owner KK is a complete Delta Bravo and was very dishonest. Use anyone else but this company at all costs. Pro tip: similar to renting a car I learned that day I should treat towing a car the same and record a video of the entire vehicle before it goes on the truck.

A Snob

11/19/2024 22:00:45

So happy to work with these people! My RV broke down, and their towing company came out via AAA. The tow truck operator, Reggie, was great at his job and the ride to the shop was relaxing. I had to use them one last time to tow my RV to a dismantling shop, and Arlene at the front desk really advocated for me throughout the entire process. Thank you guys so much for all the great work, and for going the extra mile to help me out!🙏🏻

Aaron Moss

07/16/2024 17:53:10

scott is the way to go! came to help us on his day off after hearing all the experiences we’ve had today, incredible guy, worked hard to tow our truck from what we were told was a difficult spot, and with ease he did it! call cream for help! best towing in sonoma county! thank you again!

brooklyn sebourn

11/14/2022 05:14:11

Extremely dependable tow company, Cream's always shows up, if you call. Most recently, My work truck needed a new motor installed from Ford. Tow truck driver picked up my truck & delivered with zero issues at a reasonable price!

Best Junk Removal Heil Estate Service

04/13/2024 18:37:33

Paid 4 times what i have paid other tow companys, only to have our vehicle completely destroyed and have them deny all accountability. Waited on a video of the job they said they had for over a month and never got it because i know it was them….nobody else had touched my vehicle and the damage was not there before.

totality events

04/25/2024 21:44:48

From the moment I called for the tow all the way up until it reached it’s destination everything was handled with professionalism and I cannot be more impressed. Thank you Dave for the quick service.

Greg Edwards

09/24/2021 21:42:51

Cream's was able to help bring my old Chevy with tracks to the shop. Service was affordable and both drivers I had were efficient.

Tiffany Holbrook

03/27/2022 04:50:29

Cream's Towing saved us last night when my husband drove over a rock, dislodging it from the ground and it got stuck under our car with the left two tires lifted off the ground. Dave came and had us back on all four tires in an hour flat. They were super helpful, quick and reasonable. Thanks for the help to all involved last night!

Mckensie Thomas

12/15/2023 00:58:00

They are friendly and professional for the most part. Unfortunately, I had a few things going wrong with my experience with them. My car was towed there after an accident and it was there for like at least 4 days but every time they were contacted the car was never entered to the system, and then I got two different totals from two different people. 510 and 380. Which explained why the car wasn't in the system. So kinda sketchy, but it's not a big deal, I guess, as long as I pay 380. Then, when the people who were buying the car came to tow it away, they just gave away my car without my consent. I never even got a chance to clear out my belongings. I didn't give them the title, nor did I get my check. When I asked about it, they said that since the bill was paid, they assumed it was okay. I wasn't really expecting an apology, but the guy on the phone, (who was actually nice when we spoke earlier about settling the bill, he even sent me a picture of the recipient as promised), got defensive and upset about the whole thing and didn't even admit that it was wrong. ( The person who came to collect the car was also equally at fault 🙄 😒)

Chany SS

05/20/2023 19:56:42

Very professional, friendly and respectful. It was a stressful situation but Rob (I believe) made it easier to handle. Thank you.

Jean Riggs

04/30/2022 21:39:35

Messaged the day before stating I would be in to look at a car. The owner decided to drive the vehicle home and didn’t come in when I arrived. Don’t expect professionalism.

Brage009

08/09/2024 18:03:00

BEWARE! THEY WILL GO INSIDE YOUR CAR!!!!! I got into an accident and CHP dispatched creams to tow my car. I call the next day to attempt to retrieve my property & the woman who answered was extremely rude. She then goes onto to tell me she ENTERED my car WITHOUT MY PERMISSION to look for my registration huh???????????!!! I was livid! I just totaled my car had no time to get anything out because I’m being transported to the hospital & the ones entrusted with my vehicle are not only entering it but looking through it! Imagine I had something of value inside the car! Imagine I was a fraud and lied and said something was missing because you acknowledged, You entered my vehicle without permission just so disrespectful & honestly distasteful. Regardless of the condition of my vehicle, it’s still MY PROPERTY. God forbid I am ever in another accident I will NOT be using them & I suggest you don’t either!

Daniela C

08/26/2023 00:45:53

They charge me 1 day storage fee for 1 hr only. The staff is not friendly at all.

Roberto Herrera

06/30/2024 10:45:31

Our family’s truck broke down, and getting that towed seemed east compared to our travel trailer / RV 34 ft 5th wheel needed to be ftowed 45 minutes to our camping spot, and CREAM answered the call just after 4 on a Wednesday. They were busy with other calls but kept great communication and managed to have the trailer perfectly parked by 10pm. Thank you so much for saving our vacation.

Ang DM

06/25/2022 19:19:32

Scott and Dave Are the dream team saved me and the truck out of a ditch I couldn’t recommend them enough 10/10 service!

Chadwick Butler

01/23/2023 21:24:26

One of of work trucks broke Down on a Friday evening. Way north of Healdsburg They were there prompt were and got my truck back safe to the yard. . They were great and pricing was fair.

Robert Ingham

07/18/2023 16:22:41

Whoever dispatched on 01-14-2022. You are an amazing lady. Even though creams couldn't help with the flat due to the truck being to big. She called places for me to find someone. Myself and my company would like to thank you for helping out when it wasn't your problem! Give this lady a raise!

Dylan Baldini

01/22/2022 03:44:03

If i could give em 0 stars i would. They are currently holding my car. Told me it would cost 600+ the first day to retrieve my car. Absolutely unbelievable

Talon Thompson

05/16/2023 01:38:46

I had a 26ft RV that would not start. The driver had to use 3 jumper cables to reach my battery. Once he was able to put RV in neutral he slowly pulled my RV out of garage. This was not an easy feat as there was a small amount of room to manuver RV and tow truck. Pasquale did a great job. He treated my RV with kids gloves. I would definitely recommend this place

Cyndi Howlett

09/19/2020 19:14:03

Every single aspect of my experience with Cream's Towing was superb. My RV broke down on the side of the freeway. Dispatcher was courteous and professional, and a concerned human being which was pretty helpful since I was a bit freaked out. I had the great good fortune to have my rig towed by the owner, Joe Cream. He was there early, came in under budget, and treated my wounded baby like it was his own. Not only would I use them again if I broke down ANYWHERE in Sonoma County, I'd probably call them if I broke down in an adjoining county because there's not going to be better service anywhere.

Paul Franklin

10/20/2020 18:53:50

A bunch of thieves, contracted by the city of Rohnert Park and giving a license to steal all your stuff without being investigated by Rohnert Park Police department.. they are unethical dishonest all led by the the wicked witch of the West also known as Tess...

ambulldog111

08/29/2023 03:03:49

They were wonderful.Took copy of my "release of liability" for Windsor shop in Santa Rosa,so they saved me a trip to Windsor.Thank you everybody!

Renee Rizzo

07/13/2023 16:52:48

Waiting over a hour for a simple tow. I felt like dispatch was covering for their driver. Since they were full of excuses why they missed the ETA deadline. As a security professional time is essential. I going to talk to the client to see if we can switch to another company that values our time.

Floyd Watt

02/14/2021 11:45:47

Great response, perfect experience. Thank you for a great job.

Larry Alberg

06/28/2023 01:44:03

Joe the owner of cream's heavy duty towing is a true American hero!!! guy's like him are the backbone to this country. he came to the rescue on Christmas Eve at 4 pm and worked with us for 2 hours to pull our 60ft boom truck out of the mud. he was very knowledgeable and did his job with skill and pride and got our truck out with zero damage. I highly recommend them to anyone

Jesse Saala

12/25/2019 05:11:01

Found a "house car" on CL that needed to be towed. AAA contacted Creams Towing for the job. Ironically the distance was only a few miles to where we needed it towed to. Joe from Creams Towing arrived in a very nice and well kept tow truck that appeared to have every attachment needed for safe towing. Joe was very thorough inspecting the house car and setting it up to tow to our new property. We highly recommend using Cream's Towing for your towing needs. Joe was professional and sympathetic.

csi2drmr

07/16/2018 00:00:56

These guys are great. My clutch went out in my Pete & I was stuck at a customer in their dock. They were there in less than an hour. I would highly recommended if you need a tow.

michael blevins

04/13/2019 13:49:21

The driver's are rude as well as office staff

manuel ramirez

09/16/2024 01:47:23

Address:	3971 Santa Rosa Ave, Santa Rosa, CA, United States
Phone:	+1 707-588-1250
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 125 Reviews
ZIP Code:	95407
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Cream's Towing JunkYard in Santa Rosa (CA)

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