Cream's Towing JunkYard in Santa Rosa (CA)

Paid 4 times what i have paid other tow companys, only to have our vehicle completely destroyed and have them deny all accountability. Waited on a video of the job they said they had for over a month and never got it because i know it was them….nobody else had touched my vehicle and the damage was not there before.

scott is the way to go! came to help us on his day off after hearing all the experiences we’ve had today, incredible guy, worked hard to tow our truck from what we were told was a difficult spot, and with ease he did it! call cream for help! best towing in sonoma county! thank you again!

From the moment I called for the tow all the way up until it reached it’s destination everything was handled with professionalism and I cannot be more impressed. Thank you Dave for the quick service.

Cream's Towing saved us last night when my husband drove over a rock, dislodging it from the ground and it got stuck under our car with the left two tires lifted off the ground. Dave came and had us back on all four tires in an hour flat. They were super helpful, quick and reasonable. Thanks for the help to all involved last night!

Messaged the day before stating I would be in to look at a car. The owner decided to drive the vehicle home and didn’t come in when I arrived. Don’t expect professionalism.

They charge me 1 day storage fee for 1 hr only. The staff is not friendly at all.

Cream's was able to help bring my old Chevy with tracks to the shop. Service was affordable and both drivers I had were efficient.

They are friendly and professional for the most part. Unfortunately, I had a few things going wrong with my experience with them. My car was towed there after an accident and it was there for like at least 4 days but every time they were contacted the car was never entered to the system, and then I got two different totals from two different people. 510 and 380. Which explained why the car wasn't in the system. So kinda sketchy, but it's not a big deal, I guess, as long as I pay 380. Then, when the people who were buying the car came to tow it away, they just gave away my car without my consent. I never even got a chance to clear out my belongings. I didn't give them the title, nor did I get my check. When I asked about it, they said that since the bill was paid, they assumed it was okay. I wasn't really expecting an apology, but the guy on the phone, (who was actually nice when we spoke earlier about settling the bill, he even sent me a picture of the recipient as promised), got defensive and upset about the whole thing and didn't even admit that it was wrong. ( The person who came to collect the car was also equally at fault 🙄 😒)

Very professional, friendly and respectful. It was a stressful situation but Rob (I believe) made it easier to handle. Thank you.

BEWARE! THEY WILL GO INSIDE YOUR CAR!!!!! I got into an accident and CHP dispatched creams to tow my car. I call the next day to attempt to retrieve my property & the woman who answered was extremely rude. She then goes onto to tell me she ENTERED my car WITHOUT MY PERMISSION to look for my registration huh???????????!!! I was livid! I just totaled my car had no time to get anything out because I’m being transported to the hospital & the ones entrusted with my vehicle are not only entering it but looking through it! Imagine I had something of value inside the car! Imagine I was a fraud and lied and said something was missing because you acknowledged, You entered my vehicle without permission just so disrespectful & honestly distasteful. Regardless of the condition of my vehicle, it’s still MY PROPERTY. God forbid I am ever in another accident I will NOT be using them & I suggest you don’t either!

I needed help removing a older 1988 mh rv and they refused to help me

Our family’s truck broke down, and getting that towed seemed east compared to our travel trailer / RV 34 ft 5th wheel needed to be ftowed 45 minutes to our camping spot, and CREAM answered the call just after 4 on a Wednesday. They were busy with other calls but kept great communication and managed to have the trailer perfectly parked by 10pm. Thank you so much for saving our vacation.

One of of work trucks broke Down on a Friday evening. Way north of Healdsburg They were there prompt were and got my truck back safe to the yard. . They were great and pricing was fair.

Scott and Dave Are the dream team saved me and the truck out of a ditch I couldn’t recommend them enough 10/10 service!

If i could give em 0 stars i would. They are currently holding my car. Told me it would cost 600+ the first day to retrieve my car. Absolutely unbelievable

They were wonderful.Took copy of my "release of liability" for Windsor shop in Santa Rosa,so they saved me a trip to Windsor.Thank you everybody!

Great response, perfect experience. Thank you for a great job.

A bunch of thieves, contracted by the city of Rohnert Park and giving a license to steal all your stuff without being investigated by Rohnert Park Police department.. they are unethical dishonest all led by the the wicked witch of the West also known as Tess...

Whoever dispatched on 01-14-2022. You are an amazing lady. Even though creams couldn't help with the flat due to the truck being to big. She called places for me to find someone. Myself and my company would like to thank you for helping out when it wasn't your problem! Give this lady a raise!

I had a 26ft RV that would not start. The driver had to use 3 jumper cables to reach my battery. Once he was able to put RV in neutral he slowly pulled my RV out of garage. This was not an easy feat as there was a small amount of room to manuver RV and tow truck. Pasquale did a great job. He treated my RV with kids gloves. I would definitely recommend this place

Every single aspect of my experience with Cream's Towing was superb. My RV broke down on the side of the freeway. Dispatcher was courteous and professional, and a concerned human being which was pretty helpful since I was a bit freaked out. I had the great good fortune to have my rig towed by the owner, Joe Cream. He was there early, came in under budget, and treated my wounded baby like it was his own. Not only would I use them again if I broke down ANYWHERE in Sonoma County, I'd probably call them if I broke down in an adjoining county because there's not going to be better service anywhere.

Waiting over a hour for a simple tow. I felt like dispatch was covering for their driver. Since they were full of excuses why they missed the ETA deadline. As a security professional time is essential. I going to talk to the client to see if we can switch to another company that values our time.

Roadside service couldn't find a tow company in the Glen Allen area that had the capability to tow a Ford F550 with tank attachments. That's when Cream's Towing came to our rescue and hauled tank truck to local dealership in Santa Rosa for repairs.

Joe the owner of cream's heavy duty towing is a true American hero!!! guy's like him are the backbone to this country. he came to the rescue on Christmas Eve at 4 pm and worked with us for 2 hours to pull our 60ft boom truck out of the mud. he was very knowledgeable and did his job with skill and pride and got our truck out with zero damage. I highly recommend them to anyone

Found a "house car" on CL that needed to be towed. AAA contacted Creams Towing for the job. Ironically the distance was only a few miles to where we needed it towed to. Joe from Creams Towing arrived in a very nice and well kept tow truck that appeared to have every attachment needed for safe towing. Joe was very thorough inspecting the house car and setting it up to tow to our new property. We highly recommend using Cream's Towing for your towing needs. Joe was professional and sympathetic.

They have the equipment to do the job and the operator was very capable. The only issue I had, the tow truck operator did not contact the repair shop owner for permission and my RV was left across the street from the shop.

This place is a joke. Good luck getting your personal belongings out of your vehicle. This place overcharges at $100 a day. My service vehicle that was parked on private property was illegally towed and held at this place for ransom basically, how do these greedy careless individuals expect to be paid an unreasonably expected price of over $3500, IF THE VEHICLE THAT YOU USE FOR WORK TO PAY YOUR BILLS IS BEING HELD HOSTAGE? THIS PLACE IS AGAINST THE VERY COMMUNITY AND COUNTY THAT THEY REPRESENT. THESE ARE SOME OF THE MOST VILE EMPLOYEES OF ANY BUSINESS IN SONOMA COUNTY. RUDE, ENTITLED, EGOTISTICAL, GREEDY, ASSNINE, INFANTILE, LEECHES OF LIFE LIBERTY AND THE PEACEFUL PURSUIT OF HAPPINESS IVE EVER EXPERIENCED. UNPROFESSIONAL, UNWANTED, PARACITES OF SONOMA COUNTY. WORSE THAN COVID.