Thanks to Jacob in Vallejo for being extremely helpful Pleasant and caring. He replaced my light bulbs. He wouldn't even take any cash or lunch offer so I had to send these 5 stars
I give five star because they have an employee named Jacob who is just so nice and helped without me even having to ask ! The most pleasant experience I’ve had at an auto parts store , promote him for sure especially in the bay we don’t get that kind of service lol.
What an incredible help Clarence was at this location on 8-11-25. He not only ran a diagnostic for us, he also gave us his professional input with a personable tone. We would not have made it out of the area to our home, five hours away without his solid input. Thank you so much Clarence at AutoZone on Vallejo on 2045 Springs Rd. You are our HERO!
Thank you AZ staff and employees, for your assistance and help. Have gone to your store several times and have experienced nothing short of excellence in customer service and knowledge. Thanks so much for being there!
AutoZone was very helpful. An employee diagnosed my "check engine" light free of charge. This employee was very helpful and printed out a diagnosis for my 2004 CRV. I can't tell you how convenient this service was and how much I appreciate it.
Drove from another city to get a part we were told they had turned out they didn't. Please train your staff if I could leave zero stars I would how careless.
Ieshia, the store manager made an amazing impression on me today. Her interactions with her team members as well as the customer service skillset she displayed were both stellar. I’ve been in the customer service/automotive industry for 25 years, and would be lucky to have someone like Ieshia on my team. Keep climbing that ladder Ieshia, you are something special!
Other than a bit of a wait due to computer issues, Jimmy S was amazing great help. He even was able to remind me about other parts I needed and on special. Thank you again
So my wife and I went to autozone on 104th and Huron to pick up an air filter in which we found fairly quickly and went and stood in line. There were 2 male employees and a female employee in which we were told was the manager when asking another employee. The reason for this review is because while standing in line it grew to more then 10 people very rapidly. My wife and I were third in line when the manager walked away from the counter for several minutes which could be understandable considering but the issue is upon her return... while she was away both gentleman worked diligently to take care of their respective customers and take one each, leaving my wife and I at the front of the line. This is when the manager returns and pulls a random person from the line to check them out even though we are next in line to be checked out. When we asked why we were not being helped she responded with are you paying with card and my wife said yes, the manager promptly responded with well you can use the self checkout then and proceeded to help the other customer. Several things could have been different and I shouldn't have to teach a manager how to do her job. First off we were in line because there were other things that we needed that are in their stock shelves like our mass air flow sensor but they lost that sale. Secondly I had questions regarding their rent a tool because the screws to our sensor were stripped, loss of business and educating the consumer. It's great they offer the self checkout for people who can grab and go what they need, and she could have seen the line and simply made an announcement to all the customers that if you're paying with card and do not need any other assistance they have self checkout. Instead she asked a closed ended question and immediately assumed and offered a response she felt appropriate for the occasion. I was able to get out much faster however because of her we were unable to achieve our goals and will be giving our business to somewhere else.... I believe her name was Cia or Sia
This place is terrible, you come here to spend money and they don't even have restrooms for paying customers. The management is terrible, they lied about not having a bathroom. upon walking in it looks like the place just had some sort of event happened in the store and the doors was broken and glass everywhere. I would stay away from here!
Sia is amazing help me through my exchange found me the right part and stood with me until the process was over. If AutoZone needed to appreciate anyone it needs to be this lady!!!!! Thank you Sia
Sia Lovato was a great help very knowledgeable good customer service. She went above and beyond as she was already clocked out and punched back in to help me out. Please Thank her for her time.
I recently had the pleasure of visiting an Auto Zone store where Ieshia, the store manager, assisted me in finding the perfect window wipers for my vehicle. Her professionalism, combined with a keen knowledge of the store’s inventory, made what could have been a tedious task, both swift and enjoyable. Ieshia’s attentive and courteous approach to customer service not only solved my immediate needs but also left a lasting impression of the kind of dedication and excellence Auto Zone stands for. I am thankful beyond measure for her assistance and believe that such exemplary service deserves recognition. It’s employees like Ieshia who elevate a shopping experience from good to exceptional. Thank you, Ieshia, for your outstanding service.
Aisha saves the day! When we went in to buy a car battery the guy helping us I think his name was Kevin went outside and check the battery and said the battery was dead and that we need a new one and that there was nothing under 260+ dollars. I asked him if he could help put the battery in the car. He said no I can’t. I’m off work in 15 minutes and turned around and started helping another customer and left us standing there, not cool dude . Thank goodness for Aisha. She was more than accommodating and helpful and made up for his not so great customer service Aisha helped put the battery in and found us a decent battery for less than $260+ made sure we got the car started and everything was good to go. that’s how you take care of business !
Great service, but you'll wait in line. Really should be 5 stars, but I always see multiple employees working but only one on registers. Other than the wait they are awesome.
Helpful staff. Prices are reasonable. Easily got what I needed for my car. They have a free rewards program. Spend $20 or more (not including tax) per visit and for every 5 visits you get a $20 credit you can use on anything in the store. Just used mine it worked great.
Normally I always go to this AutoZone and I’ve never really had a problem all staff is friendly. Except for today I had a bad experience with a dude named Devon. He was not helpful at all and didn’t seem like he wanted to do his job. I needed something that was behind the register and he goes “it’s right there you can just go ahead and grab it”. I didn’t know which was correct so I asked him if he could tell him which one was correct and he said “no I can’t tell you if it’s the right one”. So I took a guess and hoping that’s is correct. Some people have jobs but hate doing their job!!
I picked up a little cheap deck I would say it's a touch screen by dual but upon purchase I got recommended that the self installation mounting kit to put the touch screen in to keep it mounted in your car went with the same deck I got I went to install the deck in my car and as I installed the wires about all that done I pulled out the den and it was a single then and I needed a double DIN my only disappointment was that an employee recommended it and said it went together and I did not and you know what I should have did my dual diligence and red and looked before I buy anything even if it's someone recommending it but I didn't I trusted the kid but I mean it was just 25 bucks they told me that it was still in the box I can come in and return it and I hope that's true cuz it's sitting in my trunk but I like work Monday through Friday I only have my weekends and you know those weekends are short so I really have enough time on my days don't have enough time in my days but good place busy that's one thing I didn't like but hey that's part of life
this was my first time to shop in this location. it was horrible. you can feel the negative energy in this store as soon you come in and this was right at opening time. there was an angry woman behind the counter, on the phone cussing in front of customers stressing about another store not opening on time. keep that conversation in the back office and be professional. customers do not want to hear that.
the other lady that rang me up didn't even greet me or say thank you after the purchase. handed me a receipt without even looking at me or saying thanks.i should've immediately requested to return the item for a refund.
how do yall hire customer service reps that have anger. how do you expect to win business like this. id rather shop online and wait 3 days for delivery than have to shop in this spot. bring back old school customer service skills and professionalism. if you can't win customers on a $10 purchase how do you expect repeat customers to even consider spending more money here.
I wanted to take a few mins to show appreciation for Jeremiah at this store. He took time to run and engine test and get a report of the problem was. It allowed me to have relief and confidence in taking the next steps forward. Thank you !
So far so good. Availability and selection all pro. Little dramatic and a little pedantic, but it is a business and I did get my needs addressed. The manager was willing and discounted the different needed part by the difference when I discovered I bought the wrong brakes. But I gave the exchanged new brakes to.the.installer and when I came to get the vehicle I realized that AGAIN I have a cheaper option installed, the one I ALREADY HAD and did not want. My fault for not knowing anything about cars, let alone a Benz. Lets see what happens...
I recently got fantastic service from Mark who helped me buy and install a new car battery. He removed the old battery from my car, and installed the new battery in a very timely manner. His attitude was excellent the entire time and it was a pleasure doing business with Mark at Autozone at the Springs Road store in Vallejo. Thanks a lot!
Cashier was half way through ringing up my order when the phone rang. He stopped ringing me up and helped the person on the phone.... Looked up prices on the computer... No sorry please hold or sorry to me. All while I'm just standing there looking at him cash in hand. After 5 minutes I just walked out and left my stuff on the counter. This is why people buy online. $15 cheaper and no bs customer service.
I tried to give this place my money. Really tried. +1 star for having stuff in stock I needed.
I was excited to see this store open, so close to my house. 2 stars, because the store was nice. The customer service, however, was sorely lacking. In my opinion, that ranks higher than store niceties. I went in with my son, to pick up a part for his truck and take a little look-see. After picking up a few things, we got in line. The only person in front of us was at the register. In addition to the cashier, there were two other people (one of which was a manager) helping the same person. Not one of them acknowledged us, standing there, even after about 10 minutes. No ‘someone will be right with you’ or ‘thank you for waiting, it’ll be just a minute’. After the first five minutes, a couple came in and stood behind us, in line. The woman went straight to the open counter and stood there (the person with her actually told her ‘let them go first’). Apparently, she had a quick question, so our place ahead of her meant nothing. When the woman behind the counter came to talk to her, they began chatting about decorating the employee’s daughter’s pants and what kind of design she might want. Still not being acknowledged, even when the manager walked past us to help another customer, outside, we continued to wait. Had my son not already paid for the part we were there to pick up, we would have returned our other items and walked out. Very disappointing first impression. I hope they step up their customer service game.
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