AutoZone Adml Callaghan in Vallejo, CA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Vallejo, CA or call us at (707) 557-4453.
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What clients say about AutoZone Auto Parts in Vallejo (CA)
I usually come to this autozone and never have an issue, but today I came to pick up an online order and the lady at the register was extremely rude, very inconvenient! Come here if you want to get yelled at.
The way that the Store Manager carries himself is disturbing. He is incredibly rude and the way he treats customer is terrible. He doesn't pay attention to the questions you ask and gives a vague answer. He put an air filter in incorrectly and didn't close the department right. I went to another AutoZone just to make sure he did it right because he literally threw it in and not set it. So the clerk from the 2nd AutoZone told me that whoever put it in didn't do it correctly.
Great Service Mr. Manager! You almost damaged the holder.
I've been going to this location ( And AutoZone as a company for over 24 years ) for a very long time. But because of Jose made me change my tune and start going to "O"ther company. Jose is very obnoxious. I asked a few things for my 2015 Honda Civic EXL. I jokingly said please make sure he gives me the right parts because it would be a long drive back my Mechanics place who live in Concord. He accidentally gave me the wrong parts before and I had to drive back to Vallejo because when I had to exchange it in Concord they didn't have the parts. He guaranteed me all the parts were correct. Guess what it happened AGAIN. Same secanario.... c'mon bro.. he gave me all the parts for a 2015 ACCORD instead of a CIvic. And when I went back over there and I was being really polite about it. He said a smart remark saying " it's not my fault you told me the wrong car " and chuckled and looked at his employees like it wasn't his fault
Now I had it. I told him : Jose I told you 3xs what parts I needed for my car and you assured me they were correct this is the 2nd time you made a huge mistake and your trying to pass off the blame on me because you don't want to be embarrassed in front of your employees. I don't have an Accord. I have a Civic, Eclipse, and a TSX. So don't try to say it's my fault when it's clearly yours.
On top of that he was trying to do an exchange for the parts with no receipt. And he said it was an even exchange. I insisted on a receipt and guess what what there was a price difference. A really dishonest person. He should really be fired. His staff is good but this guy is an ________.
return policy i purchased a battery from them it went dead so i purchased a jumper box come to find out baterery was no good took battery back got new one but thety would not return the jumper box that is 150.00 i should not of had to spend and they wont refund me.
The staff at the Vallejo, Adm. Callaghan location was very helpful. We were greeted upon entry and after a few minutes of looking for an item, a staff approached and asked if we needed help. Way more helpful and clean than any other location in the area.
We were helped by Kay and let me tell you the service was amazing! Had a dead battery, they changed in within 5 mins and we were on our way! Thank you so much Kay
I love this place!! Great service the manager Jose Ramos is really hopeful and has a great attitude with all his customers. Thanks for happening me today with my car
Worst experience ever. Don’t open when they say they do. Waited outside for half hour while the guy inside wouldn’t even acknowledge me. When finally got inside, terrible service. Avoid this place at all costs.
I was driving on 780 when my car started to studder. I pulled over and got a p301 code (cylinder 1). I limped the car to AutoZone and was able to buy plugs, coil, and tools necessary to fix the issue in the parking lot in about 30 min. Employees were extremely helpful. I got everything I needed and wasn't shafted on the prices. The female in particular (don't know her name) knew her job and how to help. Thanks for everything.
Ill give this location a 3star. The energy in store is low However I think it's because short staff. They may be tired? Anyway I WANT TO THANK YOUNG Oscar THERE. about the only person made me feel like it was life inside this location. Great attitude and and didn't blink to give a helping hand. MAYBE ILL GIVE 5 NEXT TIME BETTER ENERGY AND ATTITUDE LIKE OSCAR WILL GET YOU THAT 5 *
Asked for my order to be brought out for curbside pickup, they were rude forgot to put the phone on hold complaining about doing their job asked for the regional number and they gave me their personal phone number. I don’t see why people complain about doing their job.
Great help from manager checking my battery and my alternator when my car was having trouble starting at times. Both were fine and it was a relief to know and he did it for FREE and was very nice, too!
Went to exchange light bulbs i had bought there the day before. Girl came out to my car to show me they were the correct ones. Now that is customer service at it's best!
I went in to purchase some floor mats and windshield cleaner. DUE TO SOMETHING CALLED CORVID-19, I was wearing a face mask and a the other customers were also being responsible wearing a mask,BUT THE EMPLOYEES WERE NOT WEARING A FACE MASK/COVERING!!! YOU'RE IRRESPONSIBLE!
I had a very good experience at this location of AutoZone. I really did. This gentlemen helping me on Saturday was very helpful. And I am not an expert in cars at all, but I needed help and he patiently explained everything I should do and shouldn’t do, everything I need to get and everything I don’t need to get. Also there was no line kn Saturday and I was pretty happy to not spend half a day at the car parts store like I do sometimes trying to figure out what do I need lol.
Thank you for your customer service! And all of your help.
P.S. By the way, I went to o’Reilly autoparts and they were not able to help me at all. They didnt have the part I needed and nether at their close by locations. So AutoZone will be my first choice from now on.
There was a sign that stated 15 gift card for the purchase of 2 rain x wiper blades. I bought two and no gift card. The clerk then tells me oh it's for silicone rain x wiper blades. This autozone only had the rain x wiper blades that I bought. They still wouldn't honor the sign. So they had an advertisement out for an item they dont carry, false advertising, I think so. Then the clerk with very unsightly hand tattoos said I was being rude. If letting you know that something is wrong is rude then call me rude.
This is the best auto zone in Vallejo ! Customer service has been great everytime I come in.
Today melissa helped and she was very helpful . Good customer service. I wish I remember the other guys name but yeah. This one is the best
Fantastic service helped me with recycling my oil and disposing of my oil soaked rags. The ladies there were very nice and helpful. I had no problem finding everything I needed.
I called on phone twice to the AutoZone store
in Vallejo, on Admiral Callaghan, on Fri
at 5:30pm, and on both calls I was put on
hold and waited at least 5 mins each time,
but no one answered. Please have the
Reps improve their Cust Serv on phone.
Something like “we’re quite busy right now,
and if you could, we can help you if you
call back in 10 min - thank you”.
Thanks -
Very helpful staff at the Admiral Callaghan and Sonoma road stores. Was able to use a diagnostic reader at the Admiral Callaghan store (the one at the Sonoma Road store had been stolen) but unfortunately it doesn't appear to be the best reader, as it did not show any problem although I definitely have one with the coolant system. Oh well. the same reader had previously told me I had a hybrid battery problem which, as it turned out, seemed to be the case. Once the battery was replaced it worked well.
I purchased windshield wipers from Autozone in December of 2018 and in February 2019 they flew off while driving and it was raining. When I called Autozone, the store where they were purchased and installed, the sales person put the manager on. Immediately the manager starts reciting the store policy. He doesn't even ask if I'm okay or says anything about we are sorry that this happened to you. He just starts telling me their policy and that I have to have my receipt. Poor people skills. However, I rated the store for the customer service of their employees and that's why they still received a 4 star. If the manager had of been more compassionate towards the fact that it was pouring where I was and couldn't see they'd probably would have gotten a 5 star. Thankfully it stopped raining.
Jose went above and beyond getting the new battery in my car. He got me the right parts and even helped install them. Honestly the best service I've ever had.
I always go to this specific Autozone in Vallejo, CA only because they take their time in helping me what I really need for my car. They answer politely and professionally. I don't have any problems and never had problems with these staff members.
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