Came all the way from Elk Grove, Ca, because Toyota of Vallejo were the only dealership that had inventory. Ferdinand "Bong" Benitez Jr along with Garen and Brian were fantastic and they gave me a deal I couldn’t refuse. I will definitely come here from now on!
I am extremely disappointed with the service I received at this Toyota dealership regarding a brake squeal issue on my 2025 Tundra TRD Pro with only 5,000 miles.
My first concern was with the service representative, Sean. I explained the known brake squeal issue and mentioned that Toyota has issued a TSB addressing it. Instead of acknowledging that, I was told they would need to diagnose the problem and that if they found it to be “my fault,” I would be charged. With only 5,000 miles on the vehicle, that response was frustrating. Sean also repeatedly referred to it as a “recall” and stated my VIN was not included. I understand it is not a recall — it is a TSB — but the concern itself is well documented.
I dropped off my truck at 9:00 AM for my scheduled appointment and did not hear anything until 2:00 PM. I was then told they needed the vehicle to sit in order to replicate the squeal. I understood that. However, after calling again at 4:00 PM and being told I would receive a call back in 45 minutes, I never did. I ended up driving to the dealership 30 minutes before closing, and no one seemed to know the status of my vehicle. Sean had already left for the day without providing any update.
Fortunately, Miko was there and explained that the truck would need to sit overnight to properly diagnose the issue. I returned the next morning at 7:30 AM, only to be told to come back again in a few hours. I returned at 10:00 AM and was told the technician was still busy. Around 2:00 PM, I finally received a call stating they could not replicate the squeal. I informed them that I had video evidence clearly showing the brake squeal, especially in the mornings, but no repairs were performed.
I contacted Toyota corporate, who opened three cases regarding this dealership and informed me that the service manager, Mike Voss, would reach out. I never received any communication from him.
At that point, I contacted Hanlees Toyota in Fairfield. They scheduled me promptly, acknowledged the existing TSB, and reviewed the videos I provided. They stated that the video evidence was sufficient. I dropped off my truck at 7:30 AM, and by 2:30 PM, my brakes and rotors were replaced.
All I wanted was for my warranty issue to be addressed. Instead, the process at Vallejo Toyota was unnecessarily difficult and unprofessional. This is not my first issue with this dealership. When I purchased a new 2023 4Runner from them, I reported a problem with the driver’s window, and they blamed it on my window tint.
Based on my experiences, I cannot recommend this location. Go to Hanlees Toyota in Fairfield!!
I always enjoy my experiences at Toyota Vallejo. The staff and service are always top notch anytime I need work to be done on my family’s vehicles. I’ve recently had the pleasure of being serviced by an employee known as Bong Benitez while purchasing a new car. He approached me with a happy demeanor and helped me choose a car that I specifically wanted. The purchasing process, and the test drive was smooth and enjoyable. I would recommend anyone looking to buy a car to shop at Toyota Vallejo and look for Bong Benitez.
We recently worked with Garen on getting a low mileage car for our daughter who'll be going off to grad school soon. We were interested in a nice 2022 Camry, and he had it ready for us when we came to look at it. He was very friendly, courteous, professional, and personable. We didn't feel pressured at all, and he was able to answer (and get answers to) all of our questions. Although we didn't get the vehicle, he was an absolute pleasure to work with. I wanted to leave a good review for him and Vallejo Toyota for such a positive experience. Should we need another vehicle in the future, we know where to look.
Shout out to Garen K. for assisting us in the purchase of our Grand Highlander! He made the process transparent, simple, and delivered what he promised. I was looking for a Grand Highlander Nightshade at MSRP, if you know this trim, you know its incredibly hard to get without preordering or paying mark up. He had one coming at the end of the month that no one put a deposit on yet. So we decided to put a deposit (refundable) and hope for the best. He sent me updates and I requested nothing to be done to the car other than their pre inspection. The car arrived much earlier than aniticipared but Garen messaged me as soon as it arrived and sent me pictures. I went the next day, it was as pictured and he went over all the features. He was very knowledgeable about the car and features. We went on a test drive and signed papers quickly after. The price was MSRP as mentioned. No dealership mark up or upsell on additional equipment. We have our own financing set up, he didnt question it or try to get us to finance through them. The whole process probably took an hour tops (if we subtract waiting for finance since we had a check, then maybe 45mins) which is my book is great. No dealership BS. I'd definitely recommend working with Garen and his dealership if your in the market for a Toyota. Thanks for the help Garen!
BUYER BEWARE: I purchased a 2024 "Gold Certified" Prius in Nov 2025 and drove it back to Washington state. Less than 3 weeks after purchasing, I had noticed there was a significant amount of water coming into the cars trunk area and then saturating the floor liner and backseats. When I took the car to my local Toyota dealership, they found tons of issues besides just the water including a bent bumper mount, sensors mounted incorrectly, pieces held on with glue, broken glass beneath the seats, and on and on-- all from an undisclosed accident that was poorly repaired.
We had the absolute best experience with this dealership. I knew what vehicle I wanted and we negotiated a fair price for that vehicle. Made an appointment a test drove the car. We were in and out in 2 hours with no BS just a great experience with a great salesman and finance manager. Garen was the salesman and he was awesome! Genuine and understood the time crunch and respected that! Shout out to him. I'll do business here again for sure! Thank you
I had an excellent experience purchasing my 2021 Toyota RAV4 at Toyota Vallejo. The whole process was smooth, easy, and stress-free. Will was amazing to work with — he was professional, patient, and very helpful in answering all my questions. He made sure everything went quickly and clearly from start to finish. I highly recommend Toyota Vallejo and ask for Will if you’re looking for a great car-buying experience!
Excellent experience at Toyota Vallejo. Bong Benitez was very accommodating and took the time to explain everything clearly to my son. He made the whole process smooth and stress-free. We truly appreciate his help. Thank you! Highly recommended!
Had a fast, simple, straightforward and honest buying experience working with Bong. I saw online that the car was en route and worked quickly with Bong to reserve it with a deposit. Bong kept me up to date regularly on the delivery status. I look forward to doing more business with Bong @ Toyota Vallejo.
Ferdinand "BONG" Benitez was so helpful and he attended with all our needs. Superb customer service with all the staff from Emma, robert, brian super happy and really appreciate their help! Toyota Team Vallejo.
I just want to write a quick review about the best salesperson that I have ever dealt with. His name is Bong Benitez from of Toyota Vallejo. He is the INTERNET SALES MANAGER there. He is very easy to deal with, very knowledgeable and very friendly. He made it happen for me and im pretty sure he will make it happen for anyone that needs help buying a car or truck. I highly recommend him 100%. Ask for Bong and you wont go wrong.
Mr. Doost is an excellent salesperson. He found me my baby, The… Toyota Taco… A.K.A. The Toyota Tacoma. Mr. Doost is very knowledgeable, kind, and patient. He will exceed your expectations on finding the right vehicle for you. I guarantee it! As for Brian W. from the financial dept., he is also kind, patient, and funny. And he will make your signing documents quick, easy, and fun. All of Toyota Vallejo’s employees are kind and have a sense of peace towards them that brings the atmosphere, at most of the time, peaceful. That’s why I love visiting there when I get my tune-ups for the other vehicle I own. Toyota Vallejo is the place to be. Drive on…
Had an amazing experience at the Vallejo Toyota! Bong showed me around and was very relaxing to test drive the car with. He offered me hot chocolate (which was delicious) and got me an amazing rate for my dream car! I talked numbers with Zamir and he was super transparent and thorough. He also gave me space to think about what I wanted to do. At the end of the day, I’m so happy I got this experience with my second car. Thanks again!
We had an amazing experience purchasing a new Toyota Tacoma TRD Off-Road at Toyota of Vallejo. From start to finish, the process was smooth, transparent, and genuinely exceeded our expectations. Garen, our sales manager, was incredibly straightforward, professional, and truly advocated for us throughout the entire process. What really stood out was how far above and beyond he went—he even stayed late to make sure my parents were completely comfortable with their new truck before leaving the dealership. He took the time to connect their phones, set up Bluetooth, and walk them through all the features that come with a new Toyota. That level of care and patience is rare and deeply appreciated. Brian, the sales manager, was also fantastic. He clearly explained all the financial details and, importantly, never made us feel pressured to purchase any additional packages. The entire process felt honest and respectful, which made a huge difference. Overall, we felt completely comfortable every step of the way, and the experience truly exceeded our expectations. If you’re looking for a dealership that values transparency, professionalism, and customer care, I highly recommend contacting Garen @ Toyota of Vallejo.
I purchased my car four days ago and I love it! The person help me, Bong Benitez is very professional, He help me a lot on getting me approved. Hes answered all my question honestly. Very kind person , respectful and polite. Im very please on his service.
I highly recommend Bong Benitez. Please see him if you decided to purchase a new car or even used car. He also speak fluent in tagalog. Great service..
Great customer service. The purchase of my 2025 Tacoma TRD off road I force max fast and smooth. The best experience I’ve ever had purchasing a vehicle.
Thank you for Toyota Vallejo, especially to Mr.Bong Benitez who is very handsome with a welcoming wonderful smile and his colleagues Mr. Bryan Wibben and Mr.Andrew K. for giving us an early Christmas present. I recommend Bong to everyone that wants a great stress free transaction.
Just got our new family car from here! Best choice we made! Bong was great, super nice, helps get you the best there is and fast! Overall couldn’t have chosen a better place or had a better person
Let me tell you about the amazing service I received from Garen Kissoyan today! Garen provided me with outstanding customer service. From the beginning , I knew this was a great decision. While purchasing my car today, I felt like I was taken care of and was making the right choices. Buying a new car can seem like a difficult process however Garen made this the most comfortable decision I have made during any car purchase in my life! I knew I was in good hands as soon as I stepped in the door. The service he provided made me feel appreciated as a customer. Consider me a future customer here and I will be recommending Garen and Vallejo Toyota as well! Garen took his time to explain everything clearly to me which I really appreciate. Garen made the numbers and process easy to understand. This location has a really good vibe to it as well. Everyone was very friendly. Brian also made me feel like family and I really appreciate the service he gave me as well. To anyone who is reading this review, ask for Garen. You will be provided with the best customer service.
I highly recommend shopping for your next new car at Toyota Vallejo! We had an exceptional experience from start to finish. Everyone we met was patient, knowledgeable, and never pushy.
Will was incredibly helpful and answered all of my questions. Garen from Internet Sales was very informative and diligent throughout the whole process. Zamir in Finance clearly explained the warranty and extended warranty options, making everything easy to understand.
The pricing was transparent, communication was smooth, and the whole team worked together seamlessly. The entire experience felt honest and stress-free.
If you're beginning your car-shopping journey, I suggest reaching out to them early--you'll be in good hands. We're extremely happy with our purchase and will definitely recommend Toyota Vallejo to our friends and family who are considering a new car.
5-Star Experience at Toyota Vallejo with Garen and Leslie:
I recently visited Toyota Vallejo during the holiday season to purchase a retirement car for my mom, and I’m truly grateful that we were helped by Garen. From start to finish, he provided an exceptional level of care, patience, and professionalism that made this a truly memorable experience for our family.
While we were comparing different RAV4 trims, Garen took the time to understand exactly what my mom needed. From safety features to the comfort of leather seats, since she regularly drives her grandchildren. He was incredibly patient and kind with my elderly mom, and as I translated parts of the process into Spanish for her, he showed cultural awareness, respect, and genuine empathy. His interpersonal communication skills were truly impressive.
Garen also went above and beyond when it came to finding the exact car my mom wanted. The model we chose wasn’t available at the Vallejo lot, but he worked incredibly hard behind the scenes to secure it from another dealership. He kept us updated every step of the way! He was extremely communicative, responsive, and transparent throughout the entire process.
Once the car arrived, he spent a great deal of time going over every button, feature, and safety function to ensure my mom felt confident and comfortable. He never rushed us and made sure all of her questions were answered. Even when we arrived early due to traveling a long distance, he made sure we knew where everything was inside the dealership and that we were well taken care of.
At no point did he feel pushy or sales-driven. Instead, he was thoughtful, trustworthy, and fully customer-focused. He truly went above and beyond to make sure my mom had the perfect retirement car and understood everything about it.
Overall, Garen made a big difference in this milestone moment for our family. His professionalism, cultural awareness, and genuine care transformed what could have been an overwhelming experience into something enjoyable and meaningful. Toyota Vallejo is very lucky to have someone like him on their team.
Highly recommend asking for Garen!
p.s. - I also want to give a huge shoutout to Leslie in the finance department. She was absolutely wonderful to work with. She went through every single step of the financing process in a clear and patient way. She explained all the available packages, answered every question, and was extremely respectful of my budget. Not once did I feel pressured or confused. The way she broke down each detail made everything incredibly easy to understand. She was professional, warm, and very supportive, which made the last part of the process smooth and stress-free.
My wife and I bought a new 2025 RAV4 Hybrid yesterday. Our salesman was Will who reached out to us immediately after I inquired about the car online. I was immediately set up for an appointment the same morning. When we arrived, Will greeted us and had the car ready to test drive. He walked us through every feature of this beautiful new car and answered every question and took the time to explain everything. We didn’t feel pressured. The sales process was seamless and we worked together and agreed on a fair price. We are very happy with our experience and purchase with Toyota of Vallejo. Thank you so much Will and team!
We came in with an idea about what to pickup and while plans did change along the way we drove away satsfied and with a new car (Camry Hybrid SE 2026). Bong was super helpful and made the entire process smooth (Brian too). Thank you so much you guys!
Thank you so much Mr. Bong Benitez in helping us to get our new 2026 Tundra. It was an easy and quick transaction yesterday. NO HASSLE NO PRESSURE!!! Bong is very accommodating and flexible. Next time I will buy another car I will use Bong again. Hope you stay at Toyota Vallejo for a long time. We need that kind of sales experience you have. Not only Bong is trustworthy he is also very handsome with a beautiful smile.
We both really enjoy the car; it is a pleasure to drive, and the buying experience was especially pleasant. I was at the dealership yesterday as Will had kindly offered to help me return my rental. When we drove back together, he also ran me through some of the dashboard features I had questions about. Between Will, Sayid, and Zamir in finance, I had the most enjoyable car buying experience in my life. I actually had fun in finance! Of course the best part is that I was able to buy the car I have been for years, the Prius Prime. And it is a true joy to drive and will absolutely make my hour long commute more affordable. Thank you, and your fantastic team!
I had an amazing experience at Toyota Vallejo! As a first-time mom, finding a safe and reliable family car was my top priority, and a huge shoutout goes to Omar, the sales manager, and his entire team for making that happen. They truly went above and beyond to guide me through every step of the process.
Omar really took the time to understand what I needed—something spacious, safe, and dependable for my baby and me. He and his team were patient, knowledgeable, and never made me feel rushed or pressured. They answered all my questions, walked me through the safety features in detail, and made sure I felt comfortable and confident with my choice.
I’m so grateful for their honesty, professionalism, and genuine care. Thank you Toyota Vallejo for helping me find the perfect family car. I highly recommend them to anyone, especially first-time parents looking for a trustworthy dealership!
Had an amazing process of buying my first car, also shout out to Zamir making sure I was covered. Bong and his crew were very professional, and helped me with my purchase all the way through to the end. They made sure I was taken care of and had everything I needed before I proceeded buying. If you guys want a car definitely a good place to go looking if Bong and his guys are there!
Harry Doost salesman it was such a blessing to have meet you such a blessing to have your help. You literally guided us with everything in detail on top of that you made us feel like we were family, so beyond grateful words can’t describe the generosity and the kindness you have! We are so grateful for the vehicle that we walked out with on more than what we could’ve asked. If you’re looking for a new car use car definitely your person is Harry. He is so sweet and he will take care of you to the max thank you so much for everything you have done Harry beyond words God bless you.
I was looking to get a new fuel efficient car and decided to look online at my local Toyota dealership. I found a Toyota RAV4 plug-in hybrid that hadn't been built yet but it was exactly the color and model I wanted that was fully loaded. I put in an inquiry through the website and Ryan Asuncion quickly emailed me and we chatted on the phone as well. I went to the dealership the next day to test drive a normal RAV4 to get a feel for the car. I liked how smooth the ride was. I was also looking at the cargo capacity for fitting my electric scooter for my daily commute. They even let me test it out right there. I was sold!! So I put $500 deposit to reserve the car. I didn't have to wait too long and Ryan kept me updated along the way. The process was super easy and stress free. When I took delivery of the car Ryan patiently walked me through all of the features on the car, which was really helpful. Thanks to everyone that helped from the Toyota Vallejo team!! Especially Ryan. I'm super happy with the new car!!
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