Vacaville Tow JunkYard in Vacaville (CA)

Trash. Terrible service I think her name was Tammy. Terrible help. Follow up receptionist was helpful, possibly Melanie? Thank you for your help. But they didn't dispatch a driver for me after they said they would call and we waited 45 minutes for a tow on Orange Drive to be towed less than 10 minutes away. Not too long of a wait but to call back and check on our tow truck's arrival time and to be told that they never dispatched a driver, and on top of it, that they didn't have any drivers at 8pm on a Thursday night is just odd to me. Do better next time, this is not my usual experience with Vacaville Tow. Ended up calling Omar's Towing. He was fast, helpful, and efficient. Thank you Omar.

Wow! What amazing efficient service I received today from VACAVILLE TOW! A flat tire led me to call AAA. A link sent to me confirmed my location and provided an ETA. Soon thereafter I received a phone call to verify my location and provide a new and improved ETA! Timmy showed up 10 minutes later! He set out orange safety cones near my car and immediately started changing the flat tire. Timmy was very friendly and helpful. I drove home safely and very much satisfied. Thank you VACAVILLE TOW for a memorable experience!

Jamar rocks! Top notch service all around, from dispatch to the driver!

Honestly never had a better experience with a tow company. They really helped us in a critical moment and were very professional and expeditious in their service. Definitely recommended 👍

Timothy was the battery technician who showed up to help me. He had a bright, happy attitude and explained everything to me. Thanks so much

We had christopher come help us and he was excellent! Friendly and got us back on the road quickly!! Thank you for helping me and my son!

Car died on the freeway, I was about an hour away from home. It was a Sunday, dispatcher quickly found someone available, gave me a quote and a time. I wish I'd gotten her name, I was stressed out and she was a pro, got me sorted straight away. Corey came by with the truck and got me home in one piece, cannot thank him enough. Very nice guy, we had a good chat on the way. TLDR: Excellent experience. They were up front with the prices and times, no surprises at the end. Everything was handled smoothly and professionally.

Car wouldn't start for our elderly family member today. Vacaville tow was very friendly, responded very fast and communicated really well. The service guy Timmy who was dispatched to help her, was very friendly, explained everything really well & even got her to laugh in a stressful time. Had her car up & running in no time! Thanks again

Locked my keys in my car and Owen from vacaville tow came to my rescue! He was extremely fast and arrived in under 10 minutes! Very professional and courteous. Owen represented this company very well and should be given a raise!!👍👍🙏

What an excellent job Nick did today in getting one of our trucks out of the mud. We appreciate his prompt response and expertise.

Best service they showed up 20 minutes early and the guy was really good it was super difficult to change the tire cuz the wheel was like almost crammed on their wrong. Don't know what it was but anyway he managed to get it changed and got us on our way

Cannot say enough great things about this tow company. My tire had exploded on the highway and I foolishly forgot to replace my spare tire. After a 4-hr run around with my insurance company, I decided to call Vacaville Tow and see if they could take me to an auto repair shop before they closed in 2 hours. Magic. The person who took my call was professional, calmed me down, and gave me realistic expectations. Then the tow truck showed up to the rescue much faster than promised - less than 20 mins in my case! Jose was a pro, got me from A to B really quick, and was actually really great company as well. Highly recommend calling them if yo

Absolutely USELESS, made me wait well over an hour, told me he had to go back and get the right tool because he didn't bring it. Then 30 min later the dispatch calls me to tell me they can't do it. Stay away from this business and its incompetent staff at all costs!

Sunday I had a situation where I had to leave my car on I-80 due to unforeseen circumstances. I called Vacaville tow Monday morning to see if my car was towed. It was and so when I got there I paid to get my car out and the lady even gave me a discount. My problem was when I went to grab my charger out of my car before towing my car to a dealership, I walk up and notice that my window is smashed in. Almost EVERYTHING was stolen out my car. My wiring in my car that leads to my battery was also cut. Now I’m not saying the towing company is to blame at all. My problem was with the fact that whoever towed the truck did not relay the information letting me know or the staff know that my car had a smashed window. This was very noticeable because glass happened to be all around and in the seat . It would have been nice to know ahead of time to prepare. This situation could have been handled a lot better and more professionally Because there was little to no care or concern. Lesson learned: Don’t leave your car on I-80 alone because no one will care including the people who tow it

Broke down on the way home from work. Called Vacaville Tow and they were there quick. Jose was very friendly and made the depressing ride home enjoyable. They also gave me a military discount that I did not expect. Call Vacaville Tow when your in trouble!

I had a friend who worked there and I believe they run their business horribly. They don’t treat ALLL their employees the same and I mean they may be racist because my friend is African American and he had to do all the long way tows over 60 miles away EVERYDAY before he clocked out then he got written up for moving the camera because it was shinning the sunlight in his face. Also they gave a new guy, worked 3 months a raise, my friend worked for 8 months NO RAISE when my friend gave a notice for a off day a month ahead lol off time they denied it with no explanation but a WHITE employee puts time off with 2 week notice it was accepted.

Had an unexpected flat in the middle of of a rainy night. I was assisted by an on-call rep named John who was amazing. Took care of my issue promptly. He was very professional and very kind.

One of worst services ever. Their cutomer service is very rude, they do not resepect their customers. I am not sure why they are so rude, what wrong we did to them. They need to fire some people from their company cause we are not going to work with them again. Never

Had occasion to need my RV towed late one afternoon/evening in October. Called Vacaville Tow and was warmly greeted over the phone. They were extremely accommodating and able to dispatch a driver to my location almost immediately after my phone call. The driver was very professional and well presented. His work was efficient and before too long were were on our way in their large and clean tow truck. No problems getting us to our shop of choice and unhooked right were we needed to be. Definitely recommend Vacaville Tow to anyone who needs a truck/RV town in the vicinity of Vacaville.

Vacaville tow really got me out of a bind! I was stuck out in Vacaville off of 80 with a blown tire and no way to change it myself. They showed up fast changed my tire to the spare and got me back on the road quickly. Thank you very much for your help and I would recommend to anyone to use them!

Called AAA for a tow and it was sent to them. They cancelled the call and never let AAA know or myself know. I sat for 2 hours finally got ahold of someone to just tell me to call AAA back. Poor service.

Just wanted to say a few words about Vacaville Towing. We broke down on 505 on super bowl Sunday in the middle of nowhere. We are 100 miles from home and I take a shot in the dark calling a tow truck.i think after the call I hope I don’t get Chester in the old burnt out Chevy with a wheel lift and no dollies. Much to my surprise after less than 30 minutes waiting a brand new flatbed with a very knowledgeable driver shows up and saves our day!!! To the owner, thank you for a beautiful CLEAN bow truck with an outstanding driver!!! He was amazing, he might need a raise. Take good care of him you don’t want a guy like that to get away!! Thanks again for saving us and making our day a little less miserable!! Steve from Chico

On time , good service , decent rate but lil high for 6 mile tow .great driver.

This company is already contracted with the city so they are going to get paid. They choose Profit over humanity during a national health emergency. If the police department agreed to waive fees you should show a little compassion towards the low income and homeless sector, especially during these trying times

Thanks for the quick and professional roadside assistance. From my initial call to being on my way was less than 1/2 hour. You guys ROCK! (Thanks Jim!)

Vacaville Towing caused $1700 in damages to my car and refused to pay. Didn't even apologize. Admitted that their driver blew apart my brake caliper and let me know I could fix it myself. Said to call AAA and complain. Their driver was told not only that the brakes were disassembled and that there were no pads on, but also to just not use them. What did he do? Blew out the calipers. Had a car that needed pads and rotors and was left with a car that couldn't be touched until a claim was made and costly parts were ordered from audi. After creating a car length trail of brake fluid, Doug looked at the mechanic and said "brakes have no pressure" and hopped in his truck to run away. The owner Glen then told me Doug was told something completely different and yeah he caused the damage but they weren't fixing it. What a bunch of scum. We'll see you in court.

This place is a stand up business. Hello my tools in the back of my suburban 30 days, nothing missing. That's big.... Definitely recommend them if you need a tow... Hope they tow your vehicle and store it if the police impound your vehicle......