Vacaville Tow was very fast to arrive after I’ve been waiting for almost 2 1/2 hours and redirected two times with my insurance for different towing companies. Sean was so helpful, nice and knowledgeable with helping me. Easy transaction and he took care of all the details and even dropped my key in my mechanics company drop box for me. Thanks Sean!!!
My car stopped working at the grocery store. So stressful. Luckily, I have AAA and they connected me to the tow truck. The process was really easy, and the wait wasn’t bad at all. Andrew, my tow truck driver, was wonderful. He made sure I was alright and then took a look at my battery. He had a really great mobile jump starter that was exactly what I needed. Thank goodness! Andrew was so kind and reassuring which was great because I felt so silly (I have a small mobile jump starter that I had tried and failed with before calling). Fantastic customer service during a stressful situation. I am so grateful and I know who I’ll be calling during my next car crisis!
Got connected by this company through the AAA app, Sean the tow truck driver showed up in 20 min. I have an off road equipped vehicle with big off road tires and lock nuts, because of my wheels size my SUV didnt fit properly on the lift.. totally on me for having major aftermarket modifications. Sean Made it a priority to make sure to to anything he could to get me a tow or back on the road as fast as possible, after explaining I didn’t have the lock nut Socket for the custom wheels/lug nuts(again my fault) he called in a favor at the local Autozone and was able to get the part After hours when otherwise it would have been impossible until morning. Not only did he get me back on the road within the hour he went out of his way to get the part for me so if I were to have another flat tire I would have the lock nut socket for next time. If I could give 10 stars I would. Will recommend this tow company anytime someone I know needs a tow. Exceptional service like this, this day in age is almost impossible to come by.
Driver lost our lock nut for our vehicle. Vacaville Tow ignored paying for lock and AAA a denied to replace my lock nut after I filled out a claim. I was told to fill out a claim and then denied it. Horrible communication and horrible service. Let’s own mistakes!
I recently used the tow services of Vacaville Tow. Dimitriu Thomas was assigned to help me unlock my vehicle. Dimitriu was very professional and kind. He successfully unlocked my car. I am so grateful to him! Thank you Mr. Thomas
Fast service through my AAA. They showed up in less then 15 minutes from when I used my AAA app to report my flat tire. Memo from Vacaville Toe came out and did a fantastic job and he was very kind and professional.
Dispatched through AAA, and great service. Dispatch called right after I made request. Driver was to me very quickly. He was knowledgeable, friendly, and got my LR4 where it needed to go right away.
Big thank you to Larnell and Nick at Vacaville Tow. They came through for us on a rainy Sunday in a BIG way! It was an out-of-town tow and they were so friendly and professional. 10/10 would break down on the side of the road again!
When my car broke down, I called AAA who sent Guillermo to pick up me and my car. He was very professional, friendly, and got the job done fast and safely. Great driver for a great company.
I used them through AAA for a tow back to Sacramento from Vacaville at 6 AM. The driver, Nick, was very courteous and I know it wasn't his fault, but I was left sitting on the side of the road for 7 hours for a 30 mile tow. I probably should rate lower but Nick was great.
⭐⭐⭐⭐⭐Stars For Vacaville Tow -
The Initial Call Back From Miss Wendy Was Like A Breath of Fresh Air. Wendy was very thoughtful and understanding & Professional.
Made us Feel Comfortable & Safe. She Cares.
⭐⭐⭐⭐⭐Stars For Miss Wendy.
Kevin Was Very Professional and Knowledgeable. Kevin also was very kind & helped everyone feel confident that he
Absolutely Knew What to do...We’ll Be Fine.
⭐⭐⭐⭐⭐Stars For Kevin.
Honestly never had a better experience with a tow company. They really helped us in a critical moment and were very professional and expeditious in their service. Definitely recommended
Trash. Terrible service I think her name was Tammy. Terrible help. Follow up receptionist was helpful, possibly Melanie? Thank you for your help. But they didn't dispatch a driver for me after they said they would call and we waited 45 minutes for a tow on Orange Drive to be towed less than 10 minutes away. Not too long of a wait but to call back and check on our tow truck's arrival time and to be told that they never dispatched a driver, and on top of it, that they didn't have any drivers at 8pm on a Thursday night is just odd to me. Do better next time, this is not my usual experience with Vacaville Tow. Ended up calling Omar's Towing. He was fast, helpful, and efficient. Thank you Omar.
Quick to respond considering they had another call before me and very reasonably priced. John was very courteous and displayed patience with me as I had to run home to get the key card to my Tesla. Would definitely recommend if in need of a tow.
Wow! What amazing efficient service I received today from VACAVILLE TOW! A flat tire led me to call AAA. A link sent to me confirmed my location and provided an ETA. Soon thereafter I received a phone call to verify my location and provide a new and improved ETA! Timmy showed up 10 minutes later! He set out orange safety cones near my car and immediately started changing the flat tire. Timmy was very friendly and helpful. I drove home safely and very much satisfied. Thank you VACAVILLE TOW for a memorable experience!
Best service they showed up 20 minutes early and the guy was really good it was super difficult to change the tire cuz the wheel was like almost crammed on their wrong. Don't know what it was but anyway he managed to get it changed and got us on our way
Locked my keys in my car and Owen from vacaville tow came to my rescue! He was extremely fast and arrived in under 10 minutes! Very professional and courteous. Owen represented this company very well and should be given a raise!!
Car wouldn't start for our elderly family member today. Vacaville tow was very friendly, responded very fast and communicated really well. The service guy Timmy who was dispatched to help her, was very friendly, explained everything really well & even got her to laugh in a stressful time. Had her car up & running in no time! Thanks again
Car died on the freeway, I was about an hour away from home. It was a Sunday, dispatcher quickly found someone available, gave me a quote and a time. I wish I'd gotten her name, I was stressed out and she was a pro, got me sorted straight away. Corey came by with the truck and got me home in one piece, cannot thank him enough. Very nice guy, we had a good chat on the way.
TLDR: Excellent experience. They were up front with the prices and times, no surprises at the end. Everything was handled smoothly and professionally.
Absolutely USELESS, made me wait well over an hour, told me he had to go back and get the right tool because he didn't bring it. Then 30 min later the dispatch calls me to tell me they can't do it. Stay away from this business and its incompetent staff at all costs!
Cannot say enough great things about this tow company. My tire had exploded on the highway and I foolishly forgot to replace my spare tire. After a 4-hr run around with my insurance company, I decided to call Vacaville Tow and see if they could take me to an auto repair shop before they closed in 2 hours. Magic. The person who took my call was professional, calmed me down, and gave me realistic expectations. Then the tow truck showed up to the rescue much faster than promised - less than 20 mins in my case! Jose was a pro, got me from A to B really quick, and was actually really great company as well. Highly recommend calling them if yo
Broke down on the way home from work. Called Vacaville Tow and they were there quick. Jose was very friendly and made the depressing ride home enjoyable. They also gave me a military discount that I did not expect. Call Vacaville Tow when your in trouble!
Sunday I had a situation where I had to leave my car on I-80 due to unforeseen circumstances. I called Vacaville tow Monday morning to see if my car was towed. It was and so when I got there I paid to get my car out and the lady even gave me a discount. My problem was when I went to grab my charger out of my car before towing my car to a dealership, I walk up and notice that my window is smashed in. Almost EVERYTHING was stolen out my car. My wiring in my car that leads to my battery was also cut.
Now I’m not saying the towing company is to blame at all. My problem was with the fact that whoever towed the truck did not relay the information letting me know or the staff know that my car had a smashed window. This was very noticeable because glass happened to be all around and in the seat . It would have been nice to know ahead of time to prepare. This situation could have been handled a lot better and more professionally Because there was little to no care or concern.
Lesson learned: Don’t leave your car on I-80 alone because no one will care including the people who tow it
Vacaville tow really got me out of a bind! I was stuck out in Vacaville off of 80 with a blown tire and no way to change it myself. They showed up fast changed my tire to the spare and got me back on the road quickly. Thank you very much for your help and I would recommend to anyone to use them!
Just wanted to say a few words about Vacaville Towing. We broke down on 505 on super bowl Sunday in the middle of nowhere. We are 100 miles from home and I take a shot in the dark calling a tow truck.i think after the call I hope I don’t get Chester in the old burnt out Chevy with a wheel lift and no dollies. Much to my surprise after less than 30 minutes waiting a brand new flatbed with a very knowledgeable driver shows up and saves our day!!! To the owner, thank you for a beautiful CLEAN bow truck with an outstanding driver!!! He was amazing, he might need a raise. Take good care of him you don’t want a guy like that to get away!! Thanks again for saving us and making our day a little less miserable!!
Steve from Chico
Had an unexpected flat in the middle of of a rainy night. I was assisted by an on-call rep named John who was amazing. Took care of my issue promptly. He was very professional and very kind.
Had occasion to need my RV towed late one afternoon/evening in October. Called Vacaville Tow and was warmly greeted over the phone. They were extremely accommodating and able to dispatch a driver to my location almost immediately after my phone call. The driver was very professional and well presented. His work was efficient and before too long were were on our way in their large and clean tow truck. No problems getting us to our shop of choice and unhooked right were we needed to be.
Definitely recommend Vacaville Tow to anyone who needs a truck/RV town in the vicinity of Vacaville.
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