What clients say about Sunnyvale Auto Repair in Sunnyvale (CA)
I don't write many reviews. My mechanic, Dave, at The Car Doctors and Tire Pros recommended Sunnyvale Auto Repair for damage I sustained to the rear bumper and right side of my car.
If Ray is an example of the service, honesty and care for his customers and their safety then they deserve the highest rating.
Ray was very articulate about my choices and repair options, and left it up to me to decide. His attention to detail and communicating clearly was extremely helpful.
I have already recommended Sunnyvale Auto/Body repair to my family and friends, and have thanked my mechanic for his recommendation.
I have had 3 cars repaired by Ray in Sunnyvale Auto over the last 3 years. Each time the work was done well to our satisfaction, and on-time. When we asked for other repairs, Ray always explained clearly and provided the needed information to us. Pricing was good and my family is very happy with the work. Many kudos.
I’ve had a good experience here every time I’ve gone. The first time my car needed a lot of work, but the prices were very fair and the work was quality. The second time was because I had a concern, but it turned out there was no issue, and they didn’t charge me. Hard to find a fair, competent, honest Mechanic these days. Come see Mo and he will treat you right
I don't recommend this shop, totally none trust ppl, prices high, service poor. I went there , they fixed problems that my car didn't need, the main problem they didn't fix it, they give 2 diagnostic wrong. I think they stolen my parts car, I'm not recommend them, if you go there is under your own risk
Moe help fixed my engine shaking problem which is nice. But later on I realized the money they charged me is absurdly high. They charged me 34$ for each single spark plugs and 189$ for spark plug wire. I went to another repair shop and they told me they only charge about 13$ for the best spark plugs on my Miata and about 60$ for spark plugs wire. I would only suggest this shop if you live near it and your car condition doesn’t allow you to go to another.
Moe and Ali have lovable personalities outside of work, but they are unethical businessmen and have subpar mechanics. They exaggerate how great things are, and minimize how costly, unsatisfactory, or inconvenient things are. They constantly leave out details or fabricate stories when it serves them. If they say that someone is a "friend", they probably just met them or they barely know them (they called me a friend to someone else right after our first conversation). If they tell you to wait for an hour, it will be several hours. If they say, "It is probably just this", it probably isn't. They earn your trust at first, but abuse it later when they see fit. I know for a fact that at least one of their long-time customers doesn't trust them at all. They charge $200/hour, which is unheard of for a normal repair shop. They care about money first, their reputation second, then the customer third. DO NOT TAKE YOUR VEHICLE HERE IF YOU CARE ABOUT YOUR HARD-EARNED MONEY.
I had good experience with this shop. My car was in the non-operating condition when it went in and I was worried about they may charge me a lot. They did a quick and good repair with very reasonable and transparent cost. So I am delighted with the outcome and will use them again/
====
Well after having a good experience with this place, I repeated . The second time is not a charm, unfortunately. Had brake noise and have them done some service. The second day when I drove I heard funny noises from the wheels and the cars was wobbly when turning. Got down and looked at the wheels, apparently the mechanic forgot to put all the nuts back and tighten them. Called the shop and the owner insisted that it wasn’t their fault and suggested someone may have tried to steal my wheel nuts. I am disappointed that the owner is more interested in escaping responsibility than worrying about my safely. Additionally I noticed that the shop replaced some parts with low quality after market replacement and charged a ton. Not so cool this time.
Mo was nice enough and the work on my car seems ok, but the prices they charge here are absurd. They put around a 3X markup on parts, and charge extremely high rates for labor. Ended up charging me more than $2,100 to change an AC compressor, which is just ridiculous.
Driving up to the Bay Area with a Ram 4500 truck. Departed very early from San Diego County. Over the Grapvine into the valley turned on the A/C. It was warm. Tried everything we could think of, but no use. Fortunately not too hot and was nice with windows down. Found Sunnyvale Auto Repair, checked the excellent reviews.
Gave a call, talked with Mo and was told bring it in and he would take a look, but might take a bit. Arrived about 12:45 told him I would wait. I am a disabled vet and had my scooter. Mo had the a/c system looked at and explained what would be needed, checked parts and estimated the cost. I explained I need the truck tonight. He could not promise but would try his best. We talked and I could tell he is honest and would follow through. If I had not been confident in Mo, I would have waited until I got home since people were depending on me. He had one of his team drop me off with family in my truck with instructions to return to the shop just before 5.
One of the parts was to be at the shop at 3 pm. Turned out the 3 pm part was not going to make it. Mo sent his driver all the way to Oakland to get it. That is real customer service!
The entire job was completed before 5 pm as Mo said. The Air is so cold that I will not be taking any male polar bears in my truck.
I am very aware of good customer service and excellence in auto repair. Mo and his team really performed 5 star service across the board.
I was really impressed when I went to pick up my car and they had set aside the old parts to show me what was wrong with them, all without being asked. That is a sign of an honest business. They were upfront with the pricing, which was lower than I expected, and very quick with the repairs.
Great service. I was told exactly what was wrong. They checked other things in the car to make sure everything else is functioning well. The car was ready on time as promised. I also received very personal attention. I would definitely recommend this place.
Brought our car in for what I thought was a oil pan gasket leak. Instead of just replacing it, Frank had the mechanic take the time to investigate what was actually wrong with it. Came away very satisfied with their service. Woud definitely recommend Sunnyvale Auto Repair.
Frank was awesome! Had my car towed in because it wouldn’t start. They had my car diagnosed and out of there with a new starter within a few hours! Would definitely recommend!
Took my Miata in for an oil change and to fix the alternator---the battery would discharge while driving.
They changed the oil, tried to upsell me on new brake rotors and spark plug wires, and said the alternator was fine.
Well, turns out the alternator was indeed bad. The brushes for the field windings were going old, so battery voltage was okay at idle but the voltage would drop while revving. So instead of enjoying track day at Thunderhill, I forfeited my deposit and hotel room and stayed home to change my own damn alternator.
Go to these guys for routine work, but for things that require troubleshooting you're better off doing it yourself. Instead of fixing the issue, expect them to upsell you on things you don't need.
Great experience was able to get my vehicle in right away and all the repairs were done in a timely fashion. The staff was the best! Will be recommending this place to family and friends.
I have been taking my car here for over 8 years, and they are always fast, honest, and tell you exactly what they are going to do before fixing anything. The work is always quality, and they are always very friendly.
We go to them for everything now. They are professional, really listen to what you have to say, and they treat women as though women are just as intelligent as men when it comes to explaining what's wrong with the car. The prices are fair and when my car kept needing to be taken in for a recurring problem they didn't pile on the service fees. Honest and caring mechanics for the win!
I took my car two service here twice for standard oil change and was pretty satisfied with the service. Over the holidays I was planning to bring it here for my next maintenance and oil change. Fortunately I decided to try the place just next where I live, as I discovered that no oil filter was present in the oil canister. I reached out inquiring upon this and they went AWOL. I can live with a mistake, not with the fact that you totally ignore a customer. There are plenty of mechanics in the area and next to where Dannicks is located. Make a wise choice and avoid.
What I thought was going to be a $2000 guesstimate on my part turned out to be $69 spark plug replacement that seems to quiet the knocking noise. Will definitely go back to get the rest of the plugs replaced. I always to Dannicks and they are fair always open to drop in business. **Thanks Dan and Rudy**!
Website
