This is my second time purchasing a car from Enterprise, and once again, it was a wonderful experience. Pat, Baby, and Kate were incredible—professional, helpful, and made the entire process seamless. Truly a 10/10 experience from start to finish.
Great customer service with Nuttapat Bounnhangthavone. She was very welcoming along with the rest of the Enterprise associates. She made financing a car super calming and was patient with the long process of paperwork. She explained everything with complete detail and made sure everything made sense. All and all great service.
We had a very positive experience buying our car from Enterprise. Our sales rep Pat was very professional and very knowledgeable. She went up and beyond in dealing with all our questions and concerns. We never felt rushed or high pressured. We would definitely use Enterprise again for buying our next vehicle.
I’m very pleased with Enterprise car sales. They listened to my request and met all my needs. I am now a proud owner of a 2022 Chevy Malibu the car that I’ve been wanting for over three years. The Enterprise team met all my needs above and beyond the call of duty Thanks.
First, I would like to state that enterprise has created an environment that is congenial and facilitates a pleasant car buying experience.
Obviously the sales staff are paid by commission, which can create a rather cutthroat environment. However, at enterprise the staff work as a team. So the team that does the work for you split the commission. And it shows in the way the staff members supported each other.
I also found out that Enterprise cares about its staff and has internal procedures to promote their careers
Enterprise also has a no haggle policy, the price is the price and that's it. This made the car buying process so much simpler. It's one less factor to juggle around. All of the prices are below the bluebook value.
Furthermore, enterprise does not sell cars that are more than four years old. Obviously the used cars that are available are from their rental fleet. I doubt they keep cars that are more than five years old. You can sift through the cars by here by make, model, year, and mileage. They automatically give you the Carfax report.
They have enough in inventory that you have some choice.
Both Pat and Kate help me decide which make, model and helped me narrow down my choices. I told them my first priority was reliability.
Pat proceeded to show me a Toyota, a Nissan and oddly a Mitsubishi. I was not aware that Mitsubishi was in the most reliable car category.
I was very interested in the Nissan Altima. It had a lot of bells and whistles, some neat safety features and was priced about $5000 less than the Toyota.
After further research, it turns out Nissan has had a troubled history in the last decade and a half. Certainly cars from that era were less than reliable. However, seems like the company has turned itself around, and the cars are greatly improved. However, the turnaround has been recent enough that it's unclear if the new cars are reliable. they simply don't have the history to prove it.
As for Mitsubishi...
Before enterprise allows a car into the used car pool, it must pass inspection by their mechanics. You must obviously bring the car for an independent assessment from your trusted mechanics.
My mechanics told me two of the tires needed to be replaced. I was rather angry because I had already paid for the car. Now the manager ( whose name has escaped me) send me to Pep Boys and promised enterprise would pay for the replacement tires.
It was at Pep Boys that we discovered the tires were perfectly fine.
I was totally confused. So I decided to buy a tire tread gauge. I measured the tire treads myself and the numbers agreed with the numbers from Pep Boys.
I reread the report from the inspection by my mechanics. There was no indication that the tire treads were worn. This reinforced my belief that it was just a verbal mistake. There is nothing like having two silver Toyota Corolla's in the garage at the same time.
Well, those enterprise mechanics won this round.
Overall, enterprise runs a clean ship. The used cars all have a complete and documented history of maintenance. They don't sell used cars that have been in accidents.
Both Pat and Kate understood that I was still in the middle of trying to figure out the make the model and the age of the car which fit my budget. They carefully selected judicious choices for me to test drive.
All in all I think I spent about 6 to 7 hours total reviewing their inventory. Although I spent much longer than that doing extracurricular research .
Finally, Enterprise completes all the paperwork for the DMV. The title, new plates, car registration will arrive in the mail.
Fantastic experience. I felt like we got a very good deal and not pressured to buy anything unnecessary. Everyone was friendly, helpful, and knowledgeable. I recommend working with Enterprise Car Sales highly and without reservation.
I am shocked, embarrassed, and deeply offended by the text message I received from an Enterprise Car Sales employee this morning. I have rented vehicles from Enterprise in the past and was simply browsing cars online to buy. After submitting my finance application to this location —The next day I received a message NO PHONE CALL AND NO GREETING. IT STARTS OFF implying that I had been applying for approvals all over the state. I ignored the message as I wasn’t ready to move forward yet.
Then the NEXT MORNING (TODAY) I received a random text again. Being threatened to call the police after being accused of fraud because my number is so called linked to some random person?!? BTW I’ve had this number for 8 years !!!
To be threatened with police involvement randomly , not be greeted or addressed properly is completely unacceptable and unprofessional. I have always trusted Enterprise when renting cars, but this experience has made me lose all confidence in doing any future business with them.
“Enterprise Car Sales (Santa Clara) made my car-buying experience seamless and stress-free! Special thanks to Daniel, Aaron and the rest of the staff. Their team was professional, transparent, and genuinely focused on finding the right vehicle for my needs. Their customer service was top-notch from start to finish. Highly recommend!”
Every step of the way was exactly as they predicted it would be. They helped me be fully informed in my decision to purchase this vehicle. They provided a very decent discount below kelly blue book.
I had the best experience purchasing a new (to me) car at the Santa Clara location, thanks to Trever. I called in prior to my appointment with the car I was interested in and Trever was able to get that exact car for me. It was at a different location (farther away) so I expected to see something similar to it. It was a nice surprise to be able to check out the exact car I was interested in. The whole process was thorough, super stress free, and exciting. Everyone I interacted with was so nice. I’m an anxious person and I was stressing about the process but it was honestly one of the best customer service experiences I’ve had and I was able to leave that same day with the car I wanted. They handled all the paperwork and explained everything in detail. I didn’t have to go to the dmv and they helped with me with trading in my car as well. Thank you so much Trever! It was nice meeting and working with you and I appreciate you helping me with my purchase. I wanted to feel cute in my car and you made it happen! Haha
I am a very happy buyer! I love the car I purchased the second time around. Francisco is amazing and extremely patient. No pressure buying. I am glad for the enterprise 7 day policy. Big thanks to Baby, Francisco and Pat!
The staff was professional, friendly, and genuinely committed to helping me find the right vehicle without any pressure. The entire process was smooth and transparent—from the test drive to financing, everything was clearly explained and handled efficiently. I really appreciated the quality and condition of the cars on the lot, all of which were well-maintained and competitively priced. It felt more like a personalized car-buying experience rather than just a transaction. I would absolutely recommend Enterprise Car Sales to anyone looking for a stress-free and trustworthy place to buy a car.
Great experience buying a car from this dealership. Sales team made the process stress free and I'm very satisfied with my vehicle and their customer service.
We’ve had consistently great experiences with Enterprise Car Sales over the years, and we’ve even recommended Enterprise to friends and family—many of whom ended up buying their vehicles after a delightful experience. So yes, we’re longtime fans.
Recently, we spotted a Volvo XC40 on your site that caught our eye. What started as a quick look turned into a serious consideration. Francisco Rivera, our sales rep, was fantastic—friendly, responsive, and quick on his feet when we asked to compare other vehicles. He handled everything with professionalism and patience, even in 98-degree heat. Hats off to him.
Once again, Enterprise delivered a low-stress, high-quality experience. We’re impressed—and grateful.
My wife and I want to thank Trever Rivera for his outstanding customer service and patience while helping us find the perfect car to fit our needs. Overall a fantastic experience, and thank you Aaron for getting the ball rolling. The whole team was friendly, upbeat and easy to work with. Thanks everyone!!
When it comes to Enterprise and the staff they will respect it. Very professional. They've done a real good service for me provided you with the best respect concern like family. I really, really am appreciative and grateful for that. The one small thing that didn't work out right? That's no bigger deal but I'm grateful we resolved it a business respectful manner. Thank you Enterprise. You are a blessing not only to me or others to yet to come.
If you are going to Enterprise to buy a car in Santa Clara ask for Daniel or Omar. They were so nice and not pushy at all. After talking to Daniel for a while, the first car he brought me was perfect. I was surprised that the first car I fell in love with, you’re not supposed to love the first car right?!?! I did and I’m so happy. No haggling and no secret things added. What the price is , is what you pay.
I’m deeply grateful to Johnny at enterprise car shows for his outstanding service and patience. As a 70-year-old I Appreciated his understanding And courtesy, which made the entire experience very positive. Anyone looking for a used car please go see Johnny at enterprise on Stevens Creek Boulevard in San Jose and you can have a great experience too. Once again, thank you, Johnny
I purchased my mazda cx-5 from Enterprise on Steven's Creek Blvd. I had the best Experience with purchasing another vehicle. They work together as a team. Roger, Pat and Baby were all amazing and did everything possible for me to get the vehicle I wanted. I highly recommend them if you're looking for a used vehicle with lower miles and dependable. They also work with Provident Credit Union for the members. I'm extremely happy with my new vehicle and will be going back for next purchase down the road!
Whole experience here was positive. From the moment I walked in the door till the keys were handed to me and I drove off the lot. Johnny has impeccable customer service. He took the time to answer every question and show me every model I requested to look at. He had a no pressure approach for me to buy throughout the entire process and I feel he really did his beat to get me a car/deal that made the most sense for my needs and budget. His finance manager, Baby was also very kind, helpful, and professional throughout the entire process. I would definitely recommend this location for purchasing a car.
Super happy with my purchase!!! Aaron campos and Michael - were such a great team making the process a breeze!! Tons of beautiful cars to choose from!! First time ever NO buyer's remorse!
I would not purchase a vehicle from this Location. I showed up trying to purchase a vehicle. They explained to me my options. They informed me that I would not be able to purchase the vehicle later to find out from 3 other enterprise dealerships… All we had to do was a simple mail transfer of information to get the purchase taken care..I found out half an hour after I left. They sold the truck to somebody else when I could’ve purchased it. The little guy in the bowtie explained to me straight into my eyes. There was nothing he can do as if he knew what he was doing, but obviously he didn’t. Therefore, I missed out on a vehicle and I haven’t got a call back from the dealership for apology or any type of compensation for them wasting my time and money..do not purchase cars from people who don’t know what they’re talking about nor have the respect to treat you like a human being versus trying push you out the door as if they’re going on lunch break saying there’s nothing they can do for you.
I suggest you don’t buy a car from Omar or this location.
I was happy with the car (from Enterprise Car Sales), and the process for buying a vehicle was smooth even though I could not allow the dealer to pull up my credit report again as I already had a pre-approved loan from my bank. Thank Enterprise's staff so much for your time and help.
Our salesman Francisco at Stevenson Creek Enterprise car sales was awesome, attentive, and had great people skills. We were so impressed that we want to purchase our next vehicle from Enterprise.
I found the car I want online.I chatted and made an appointment. I thought I have to go to Redwood city Enterprise. Daniel Hall from Stevencreek Enterprise called me and he said he would brought the car to Stevencreek, which is closer to our home. On the appointment day,when Daniel called ,I thought I could not make it.But,later that day we arrived to Stevencreek Enterprise without calling Daniel. When we arrived, Kelsey Mayers came to help us,said that Deniel was busy helping customer . We are very satisfied and please with her help and her finance manager Oma. Very knowledgeable and no pressure. Enterprise's non negotiating price and no extra added fees. Overall I would recommend to buy a car from Enterprise Rental. Tintin
I recently purchased a car here, and the experience and customer service from Kelsey was incredible! Kelsey was extremely knowledgeable about the car I was interested in and was able to answer all of my questions. She was also very patient and never made me feel rushed or pressured. She went above and beyond to make sure I was happy with my purchase and even followed up with me after the sale to make sure everything was going well. Overall, I would recommend anyone in the market to come check out enterprise first and speak with Kelsey!
Extremely pleased with the service we received from Kelsey, Aaron and Baby. From the minute we walked in, til the time we drove our new car off the the lot they made us feel very welcomed and at ease. Kelsey was amazing with the knowledge of the vehicle and made the paperwork very easy. Aaron did a fantastic job of going over all the bells and whistles that came with our Ford Escape Titanium. He made sure we knew how everything worked and how to use. Baby is the one that heads up this professional team. She is very personable and made us feel like VIP’s during our experience. Will definitely recommend them to anyone looking to purchase a new car.
There is not enough stars to be selected to describe the awesome experience I had here. Kelsey Myers is the prime example of what great customer service is. The process was easy and with the various selections she was very helpful with selecting the right SUV for me. I would also like to say that Baby was very helpful provided great advice as well. I would recommend this dealership to anyone.
The most Luke wam car buying experience I’ve ever had! Aaron is the worst customer care rep I’ve ever experienced! The manager Baby was helpful and she knew what she was doing down to a science! The sales team wasn’t inviting nor were very hands on Aaron kind of made me feel unwelcome. I enjoyed working with baby and Milan was absolutely amazing! They should hire more staff like her! She identified with me asked a question and had the upmost empathy for me! That’s amazing customer care as I work in customer care as well. Milan is absolutely Amazing! Baby worked with me best she could! It’s not a bad place to buy a car!
My car buying experience at Enterprise Car Sales in Santa Clara was quick, easy and enjoyable. I interacted with Matthew, Baby and Carlos while I was there and all of them were super friendly and knowledgeable. Matthew went out of his way to answer many of my random questions by conducting research when needed. I cannot recommend this location and this team enough! Also, the car I purchased is in excellent shape, as were all of the other cars on the lot.
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