Your Santa Clara, California O'Reilly Auto Parts store #2913 is located at 2027 El Camino Real. We carry the parts, tools, and accessories you need, as well as offering Store Services like free battery testing, wiper blade & bulb installation, and Check Engine light testing. Need a special tool for your repair? Take advantage of our free Loaner Tool program (refundable deposit required). Have a question about your project? Speak to one of our Parts Professionals and we'll help you get the answers you're looking for. With over 6,000 O'Reilly Auto Parts stores across the US, there's always an O'Reilly Auto Parts near you.
Hours not specified
What clients say about O'Reilly Auto Parts in Santa Clara (CA)
Lance provided extraordinary customer service for me today, Friday, August 1. He was patient, knowledgeable, efficient and kind. I am 88 years old, so I especially appreciated the fine gentleman Lance is.
Thank you for being friendly, helpful and professional. I'll definitely pass the other auto store closer to san Thomas to get excellent customer service!
I stood first and only online while manager Tino stood infront of a register on his phone. Waited ~5min, he didn’t say anything. Had to ask for someone to take my money.
I don't like to spend money on parts to repair my car which means your vehicle is broken or in need of upgrades, O'Reilly has lots of branches all over, and easy to get to one near you As far as cashiers their ok the only thing is they don't meet and greet or even thank for your business it makes me think that they have this idea that poeple enjoy spending money there but that's not the case the 4 star i gave them is for many locations they have and availability of having basic vehicle part needs thank-you
Great knowledgeable staff. Ordered online and had my order picked and fulfilled with 15 minutes. Pick-up was a breeze and I was on my way.
Added bonus, this location takes back used motor oil.
My gf was on the phone with me getting her battery changed and she was crying her eyes out and Samuel was the one to help her. He provided excellent service and helped put my gf at ease. She had offered him a $10 tip for helping change her battery and he refused it. Definitely a good place to go for those who are not as knowledgeable with fixing vehicle. 10/10 from me :)
Totally useless, came here to change a battery and the man running the store refused to leave the desk to help change the battery. Asked me to do it myself
I use to work at O'Reilly's in the Southbay and I provided top quality service. I live near this one now. I must say I highly value the customer service and the great help. Happy to have a friendly Oriellys where I can get parts, products and even just ask general questions. Keep up the good work!
I had a wonderful experience at this O’Reilly earlier today.
I needed a new battery and called to see if they had a matching battery and if they could do the installation. Josie, who attended me, said they needed to check the car.
I came in and we took a look. Unfortunately, my car had some tubes above the battery and she said they couldn’t do it. I decided to buy their battery and take it to another shop to get it installed.
Josie even offered to call some of their partner mechanics to see if they were available for a quick battery install. As she was about to make the phone call, she noticed one of their mechanic clients was there picking up some gear. She asked him and we did the installation right then and there!
I got a little lucky there with the timing, but Josie’s attention and care for me(the customer) was outstanding. Thanks Josie!
I’m very disappointed with my recent purchase from O'Reilly Auto Parts. I bought a motor oil, only to find out when I got home that it had already been opened and partially used. This was not mentioned anywhere at the time of purchase, and I expected to receive a brand-new product. It’s frustrating to pay full price for something that clearly isn’t in new condition. I trust stores like O'Reilly to maintain high standards, but this experience was a letdown. When I went back to return the item the customer service wasn’t willing to do a refund, i hope they take more care with their inventory in the future.
I’m extremely disappointed with this shop, I purchased mobile oil for my car, The product I received was clearly used, which was not mentioned anywhere in the listing. I expected to receive new, high-quality car oil, but instead, I got an opened and partially used bottle. This is completely unacceptable, and I feel deceived. I will not be buying from this seller again and would not recommend them to anyone. Very poor experience.when I talk with the customer service they were not really helpful to fix the problem even told me I can’t get a refund!
I wanted to give a shoutout to Betty for helping me the other day.
I had bought a new car battery from Costco and brought it in thinking they would be able to do a swap, but I was informed they wouldn’t be able to install it unless it was purchased directly from them. However, Betty was nice enough to give me a referral to Rodrigo from Start Auto Body down the street and he was able to swap my battery in less than 20 minutes. As an added bonus, I also found out they were able to repair some cosmetic damage on my car shortly after the battery swap, which they did a killer job on.
Just wanted to say thanks again, Betty. Really appreciate your help!
I was so impressed by the customer service at this location. Betty helped us find windshield wiper replacements for my car as well as an air filter. She was helpful, knowledgable, and very friendly. Interacting with her was such a pleasant experience. I highly recommend this location.
Kind, professional, great customer service I highly recommend this location! My husband went in this morning to fix an issue with our battery and they offered a free option instead of a potentially expensive one. They have us committed as customers for all our multiple vehicles for our life time. Thank you O'Reilly!
I want to say thanks to Andrew! I had a dead battery today. Andrew was very friendly and patient and passionate about his job even he just worked only for a few months there. He helped to install the new battery and doubchecked after I started the engine. It was a busy Friday evening but he still reached extra mile to help customers!
I just got a new battery cause the old one completely broke out of nowhere. My check-engine light was on and there was a burning smell when I turned on the ac. I was panicking and this store was the only one open. Thank you so much to Lance and John for helping me even though it was late!! Big shout out to them both!
My daughter’s friend’s car had a dead battery and Mauro went out and tested it and the starter and installed a new battery. Everything worked perfectly. Best experience ever with an auto parts store.
I bought a pair of snow chain before my trip to Tahoe but they didn’t have them in store so they told me they will ship them to the store and call me when it’s ready. Never called me. I went there a week later asking for the chain it’s no longer there and the employee there said they can’t refund me because they don’t know if I’ve picked them up already. Not having the snow chain I ordered is already causing huge inconvenience for me, they won’t even refund me!!! What kind of robbery is this?
The place had less inventory the day I went. The person at the counter was not too enthusiastic about helping a customer. I purchased a socket based on what fit my car on the oriely website, turned out to be too big as nd wouldn't fit. I went back to return the item only to be met with rude employees who said returns weren't allowed. I showed them the conversation I had with the customer support agent from oriely website, only after that they allowed to return the item (after giving me a warning ) . The store needs to have decency to fix their website if a part doesn't fit a vehicle and accept responsibility rather than telling me it's my fault. The only reason this review has 3 * is because only they were open late.
Not crowded. Nice ppl at the register. Might look intimidating at 1st. But all really cool. Love this one over "the plant" curtner one. Would definitely come back for parts. Etc. Bought these for my Honda 2010 civic, easy to install as long as you know what your doing or ask the employees, very knowledgeable.
Medium lines for checkout staff in my opinion could of been more attentive the day of my purchase, Long phone wait but they were polite I gotta say ... my visit was average..I will come again...
Hey, O'Reilly Auto parts is a pretty cool store. And they have a staff that pretty much knows a lot about cars so they're reasonably helpful which is great. Yeah I think the prices are pretty good too so you should totally come over to the store and check it out Yes okay. That's all for this review I hope it was useful have a nice day. Okay bye
I went here to get my car’s code checked since the engine light turned on and I was helped Krystyna (which I hope is her since that was the name of the cashier on the receipt). She was very friendly and super helpful. She checked my code and even helped me look up what the code could mean.
I bought some other things and the store is really well kept. Thank you so much!
Helpful staff that always greet you when you walk on. They have a large selection of parts in the back and are always able to source parts they don't have in stock with, usually, just a day or two lead time. I come here for all of my auto parts needs. Their tools are a little pricey so I stay away from that aisle but their parts, fluids, batteries, and misc are always competitively priced.
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