7:00 AM - 6:00 PM
7:00 AM - 6:00 PM
7:00 AM - 6:00 PM
7:00 AM - 6:00 PM
7:00 AM - 6:00 PM
7:00 AM - 6:00 PM
Closed
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Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
Experience unparalleled automotive care at Lexus Stevens Creek Service, your trusted partner for premium vehicle maintenance. Our expert team of factory-trained and certified technicians specializes in auto repair, comprehensive car services, and meticulous detailing. From essential oil changes and precise tune-ups to general mechanic work, we ensure your Lexus performs at its peak. Conveniently located in Santa Clara, we proudly serve drivers across Alameda, San Mateo, and Santa Clara Counties, dedicated to preserving the luxury and performance you expect.
Monday
7:00 AM - 6:00 PM
Tuesday
7:00 AM - 6:00 PM
Wednesday
7:00 AM - 6:00 PM
Thursday
7:00 AM - 6:00 PM
Friday
7:00 AM - 6:00 PM
Saturday
7:00 AM - 6:00 PM
Sunday
Closed
What clients say about Lexus Stevens Creek Service in Santa Clara (CA)
Ramsin, the service advisor, was absolutely awesome! He took the time to clearly explain all the available scheduled service options offered by Lexus and made sure I fully understood what was included. He handled my 10K service efficiently while I waited, and everything was completed exactly as promised—on time and without any delays. I really appreciated his professionalism, friendly attitude, and attention to detail. Ramsin truly made the experience smooth and stress-free. Exceptional customer service all around!
Easy to get appointment. Fast service, no waiting in line. Detailed explanation on work done. Washed the car. I am very pleased with the service. Thank you very much, Minh.
Great experience. 1st time using Stevens Creek Lexus service department on a Lexus that had not been serviced by Lexus in almost 10 years. They did a 125k service and only found a few minor items that they explained and then gave me a great update on all the important mechanical items. Now have a lot more confidence in the car and it's mechanical condition. Thank you, Samson, 5 Stars.
I had the best experience I have had at any dealership ever, with Kunal Pabla. He went above and beyond in fixing the issues I had and also proactively finding and also fixing other issues I was unaware of. The dealership also arranged a loaner and the experience was seamless
My TX 350 windshield needed replacement, and I had a wonderful experience at the Stevens Creek Service Center. Sophia and Tommy were excellent — they responded to my messages promptly and kept me updated throughout the process. The drop-off and pick-up were smooth and quick, and the team worked on my car efficiently. I truly appreciate their honesty — the final payment was even lower than the original estimate. And to top it off, they filled up my gas tank!
I highly recommend the Stevens Creek Service Center to all Lexus owners. Their service is miles ahead of the Fremont dealership, where the staff have been rude, dishonest, and unhelpful. Even though I live closer to Fremont, I’ll gladly drive farther to Stevens Creek for honest and professional service.
I can get my car maintained and service at other places at way cheaper prices, but I always go back due to the level of service and convenience Lexus offers. Easy to do business. They make things and processes easy and fast for us busy people.
Michael Nagy always takes great care of me and my RX350. He and his team go above and beyond to keep me happy and my car in great condition! I would recommend Michael Nagy and Lexus of Stevens Creek Service to anyone who needs service on their Lexus.
I had such a great experience with the service team of Lexus Stevens Creek at 300 Martin Avenue, Santa Clara, CA.. Everyone I worked with was super knowledgeable, detailed, and genuinely cared about making sure I was happy with the service. They took time to explain everything clearly and didn’t rush through any details. What really stood out to me was how responsive they were — they encouraged me to reach out if I had any questions afterward, and they replied right away when I did. They even offered for me to bring my car back to follow up. It’s rare to find a team that’s this professional and customer-focused. Highly recommend them!
I recently had my Lexus LX700h serviced at Lexus of Stevens Creek, and I was really impressed with the experience. My service advisor, TJ, was passionate, professional, and made the whole process smooth and easy. He took the time to explain everything clearly and made sure my car was well taken care of. It’s great to see someone who truly enjoys what they do and cares about the customer experience. Thanks to TJ and the team for the excellent service!
Samson is always professional, honest, and knowledgeable. He takes great care of my Lexus and explains everything clearly. I really trust him to help me maintain my car for the long run. Highly recommend!
Tommy Luong and his team who worked on my car did a truly exceptional job! The workmanship on the windshield replacement was outstanding. Cheers to Tommy and the tech!!
Very organized and run very well. Had service completed not too long ago. (Oil Change and service bulletin) Timelines were as expected. Looking forward to next easy service dates. (Bought my Lexus from Fremont Lexus)
Service is as good as prices are high.
Took car in due to check engine light. Service members were polite and was able to get a loaner immediately.
The list of repairs weren't the issue but the pricing was. I am not a car person but I am aware of the cost of basic auto maintenance. One of the repairs was replacing two tires. One of my tires were worn down badly and generally if you're replacing one tire- you should replace two so the balance is the same. The quoted price for replacing two tires was $1400. For context, for my car you can get tires for $150-$200 each and even an inept person like myself can change a tire in 30 minutes. At a professional auto shop tires can be swapped out in 5 minutes. Even if an alignment is thrown in it still doesn't justify getting charged this much.
*edit lexus said they were quoting 4 different tires- kind of difficult to see that in the estimate- but if that's the case then that line is a misunderstanding. However they also quoted $1486 to fix the front window. In the past I was quoted $900-1000 by a different mechanic. And when I actually got it fixed by a completely different mechanic, the charge was substantially less then both quotes.
It's not news that dealership service locations have a mark up. So if you can't be bothered to find an independent mechanic be prepared to pay extra.
As always my experience at the Lexus of Stevens Creek service center deserves a 5 star rating. From the moment you pull up to the service drive you are greeted by professionals. Of course the service center is always clean. You can see your vehicle being serviced by the Lexus techs. Ramsin, my service advisor is a true pro. His great customer service along with his knowledge of the Lexus line is impressive. He is also a family man that goes far with me. I also had a wonderful conversation with Monika the service mgr. She is very approachable and kind. You can see why the success of this dealership is from the the staff that makes everything run well.
I noticed a special promotion for body work at the Martin Ave location. I sent photos of SC430 bumper damage to get an estimate in advance, and then scheduled the work. The Lexus adviser, Marcos, listened well, instilled confidence, and updated me every step of the way as needed. He also had a tire checked for me. He's a great role model for others.
Our trip there was for service maintenance warranty! Quick, easy wait in lobby area, professional, and accommodating. Only thing we would have liked to receive was printed feedback on all conditions checked on car. We would return for any services needed.
Excellent experience at the Stevens Creek Lexus service center. Reception was professional, staff was ready to process my maintenance requests and a loaner was immediately available upon my arrival. My service advisor, Michael Nagy, reviewed my past service history and current mileage. He measured the tire tread depth and inspected the exterior of my RX450h. He recommended services based on his professional training and knowledge of my vehicle model requirements. He was able to recommend the service department bumper repair capabilities and a special coupon for a scuff on my front bumper which I agreed. I have experienced many past Porsche and BMW service appointments but the Stevens Creek Lexus service experience has been the best! Plus the front bumper is as new again.
I've consistently had excellent experiences at the Lexus Service Center. Tech David has done an outstanding job working on my vehicles—always thorough, knowledgeable, and efficient. I trust his work completely and appreciate the attention to detail he brings every time.
Tech Bryan has also provided exceptional service. His expertise and dedication are evident in the quality of his work, and I always feel confident that my vehicle is in great hands when he's involved.
Samson has been a tremendous help as well, providing top-notch service and ensuring the whole process runs smoothly. His communication and professionalism make the experience even better.
Highly recommend this team for anyone looking for reliable and high-quality Lexus service.
Had an awesome experience with David at Lexus! Super respectful, communicates clearly, and genuinely goes above and beyond for his customers. You can tell he takes pride in doing things right. Easily one of the best advisors I've worked with.
Solid first experience here! Great large facility with a nice waiting area. I had requested my complimentary 5000 mile service and was willing to pay for an oil change, but they pushed up my 10000 mile service so I got the oil change for free as well so that was nice.
I guess only drawback was I had an appointment but still waited nearly 3 hours for a simple oil change. Supposedly they have complimentary loaner cars here but I was not offered one nor given the option for a complimentary rideshare (if that's something that is offered). Would have been nice to get that option so I could have spent the time running errands instead of sitting around the waiting area.
I had a great experience with my 20,000-mile service at Lexus. Michael Nagy was very helpful throughout the process. The service took about two hours, and the dealership provided complimentary coffee, water, and a comfortable waiting area that included cubicles for working or studying. The entire facility was very clean, and all the staff were friendly and professional.
This place has very good service. Even though I had an appointment to bring my car in for maintenance, I was 30 minutes late due to traffic jam. They were still happy to serve me. After the maintenance was done, they washed and cleaned the car very well. I rate ⭐⭐⭐⭐
Lexus is always very accommodating and easy to work with. My car is always ready within the time they quote. They keep me informed every step of the way. There are never surprises with my service appointments. I highly recommend them.
I delivered my car for routine maintenance, and the customer service is consistently exceptional. Upon my arrival, I was treated to VIP service, allowing me to swiftly drop off my vehicle and receive a loaner right away. I quickly got confirmation that my car was prepared for collection, and the wait time to retrieve my vehicle was very short. Outstanding customer service and friendly staff truly enhanced my experience. Well done, Stevens Creek Lexus service team - your efforts are greatly appreciated!!!
Called in the morning for an oil change appointment and was able to come in a few hours later. Was quickly checked in as a first time customer and given a loaner car in less than 30-45 mins! Came back and car was ready to be picked up and parked in the shade. Amazing service!
Absolutely ridiculous took my car in for a service was offered a complimentary wash but the clean up was extremely poor.
Spots and stains left all over. I d recommend if you can make the drive go to serrramonte one instead
My service was good. I received a loaner vehicle which was helpful and they finished my oil change within about 3 hours even though they were very busy. I did ask to let me know if my tires needed rotated and was told I’d get a call to let me know. I didn’t get a call and had to find out they weren’t rotated after I went to pick my car up. Otherwise, it was good.
Lexus of Stevens Creek has taken care of my LS460 since it was new. It's now 12 years old and runs like new. I'm happy with the service I get at the dealership. They have the right part and a knowledgeable service crew. It is a bit expensive, but my car should last another 10 years. The LS460 is a great car!
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