BUYER BEWARE
So,
I needed an ECU for my 2003 GMC Diesel. This is a discontinued part, so I called around to multiple wrecking yards in the Bay Area with no avail. I finally called Santa Clara Truck and low and behold they had one. I was surprised/excited they had one in stock, as the only other one I was able to find was in Roseville. I went down to San Martin (SC Truck moved from Santa Clara to San Martin), picked up the ECU, and took it to the dealership to have it programmed/installed. I get a call from the dealership later that evening stating that the ECU was not communicating properly, and that it had some sort of internal defect. I was a little disappointed, but it is what it is, as I knew I was taking a chance buying it from a wrecking yard. The next day I take it back to Santa Clara Truck to return it. The guy at the counter (I believe may be the owner) says it’s going to be a 25% restocking fee. Mind you, there is nowhere in the office that states anything about a “restocking fee”. I asked, so you’re telling me that you are going to charge me a 25% restocking fee for a defective part. He said yes and tried to change the subject by saying, “if you didn’t give us the right service number it wouldn’t work”, as if I didn’t know that, and was ignorant. I assured him that the service number matched exactly and that I had matched it to the one that was pulled off my truck. I went back and forth with this guy for a bit about the restocking fee. He finally that said I could exchange it for another one witch he conveniently didn’t have, or I could get credit for other parts. Reluctantly I asked him about some parts I needed for another vehicle, and conveniently didn’t have those parts either. Not wanting any more aggravation, or to waste any more of my day, I told him to just give me a refund. After pretending he was having difficulties with the machine to put the money back on my card, he finally printed up a refund receipt (minus restocking fees),handed it to me. then proceeded to put it back into inventory for resale. Really? I just told him I paid $200 an hr. for the dealership to program it, they tried, and it was deemed defective, and he is still willing to resell it to the next guy/gal that walks through the door looking for this part. Now I know why these guys where the only one in the Bay Area with that specific ECU. They just keep reselling the same defective one and charging a restocking fee. This guy is super greedy, and this place is a total scam. I will never do business with them again.
ALWAYS GREAT SERVICE FROM DAVE, I RUN A TRUCK ACCESSORIES SHOP IN DALY CITY CA ANY TIME I NEED A PART DAVE FINDS IT AND SHIPS IT AT A GREAT PRICE. QUALITY SERVICE
Really appreciate them! My dad needed an old, cheap, random steering wheel for a teaching project for kids (don't ask...nothing to do with cars). I walked in, asked, and 30 seconds later walked out with a wheel...no charge because it was "for your dad"! We'll be back to ALF for paid for parts in the future for sure!
I have been looking for door panels for my 2001 Mercedes E430 for about two years. I have always found one door panel but never the drivers door panel. I was researching online and stumbled across Alf. So glad I did. I called and got a hold of Syed is very helpful very friendly he sent me more pictures of the door panels because I was traveling such a long distance. When I got there they even opened up 30 minutes earlier to let me in panels were just say described the price was amazing compared to what I have been looking at I highly recommend these guys.
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