I brought my van in for an alignment because it was pulling to the right. When I received my van back, it still had the same issue, and there was no mention of any further service needed for the car still pulling to the right. I immediately returned the van and was told the idler arms needed repairs and replacement. My alignment issue was not resolved, and I was told that the steering wheel automatically goes out of alignment as soon as it is turned. Christina also told me there are already signs of cupping on the tires, even though they haven't been driven more than 50 miles. The bottom line is that the alignment was not done properly, and I'm being scammed into additional unnecessary repairs. I was also charged an additional $20 for a steering wheel calibration, which I was not informed about.
I was in a pinch with a nail in the tire around 4:30 on a Saturday. I called multiple shops that closed at 6pm and they turned me away and told me they wouldn’t have it done until the next day. I called this Wheel Works and Art picked up. Very helpful and initially provided conservative expectations (under promise/ over deliver). I ended the phone call thinking I had to still look elsewhere. Art called me back after confirming with the BOH that he could get it done and I was in and out within an hour. Thank you Art, Carlus and team Wheel Works!!
I brought my 2007 Honda Pilot to Wheel Works for an oil leak inspection. They told me the VVT solenoid was the problem. Then w days later it was an o-ring needed to be replaced, and later also recommended a power steering pump. I declined the pump because my steering had zero symptoms — no whining, stiffness, or groaning.
When I picked up my car, it immediately made a loud whirring sound that it never had before service. When the technician opened the hood, the power steering fluid poured straight onto the ground and was full of air bubbles. This leak did not exist before I dropped the car off.
I felt uncomfortable with the explanation they gave me, so I took it to another shop (BYOC Auto Repair). They found a hairline crack in the power steering reservoir, which Wheel Works did not mention, diagnose, or warn me about — even though I paid for a full inspection. The second shop also said there were likely more issues that Wheel Works should have caught before starting repairs.
It’s frustrating because I came in for one issue and ended up with a completely new problem that didn’t exist beforehand. I also had to take the car somewhere else and pay again.
I appreciate the discounts they gave me, but I cannot recommend this location based on my experience. I suggest getting a second opinion before approving any repairs here.
We have been bringing our cars (Prius and Silverado) to this Wheel Works for over 15 years. Every experience has been outstanding. Wonderful people. clean shop and lobby, excellent workmanship and fast service.
Kristina was a great help. Very pleasant l. She is a breathe of fresh air. Prior to her. Customer service was difficult and disrespectful at times to women. Thank you for giving Milpitas this wonderful person.
An All Star Cast ⭐ ⭐ ⭐ ⭐ ⭐ The Best of the Best of the Wheel Works Crew from all over land here in Wheel Works Heaven! Thank you for the years of complete auto care and detail oriented observations forecasting my future auto care needs preventing break downs. When I've strayed to other closer shops after moving or referred by family I immediately notice big gaps in service from no window washer fluid, low coolant, Wheel balance weights falling off, even vibrations from shortcuts damaging engine mounts after major engine repairs. It's just not worth it going anywhere but Milpitas Wheel Works, come be spoiled by the best
I strongly recommend avoiding this location if you value your safety. I had a 3:15 p.m. appointment for an alignment, but the experience was unacceptable from start to finish. While checking in, I couldn’t find my key card and informed the service advisor that I could unlock and start my car through the app. The assistant manager, Christina, responded by raising her voice and insisting it wasn’t safe, so I left to retrieve the key card.
When I returned, vehicles that arrived after me—without appointments—were taken in before mine. My car wasn’t brought in until 5:10 p.m., even though they close at 6. I watched the technician struggle through the process as if he were unfamiliar with the steps, attempting the alignment four times before admitting, “Sorry, I don’t usually work on Teslas.” Two additional employees joined in, but they were unable to complete the alignment properly.
In the end, they returned my vehicle in an unsafe condition. The car now pulls so sharply to the right that it feels dangerous to drive. It’s driving much worse than before the alignment. This experience has left me with serious concerns about the competence and professionalism at this location. You should not be messing with people’s time out of unjustified spite as a manager (Christina) or letting unskilled technicians practice and jeopardising customer safety.
Krystyna was my contact person today . She was very helpful & advised I do a check on my car to see what I actually needed. The Mechanics that worked on the car noticed I needed a valve cover and a oil change a tuneup and that’s what I actually came in for, but I had no idea about the valve cover gasket so thanks to krystina s recommendation. I’m getting what I actually need for my car run and thanks to her Everything‘s getting taken care of. Excellent customer service all the way around
Waited for an extra hour 15mins in the lobby, the job took an hour and 45 mins but no one notified me so I sat on my phone for another hour and 15-20 mins. No sorrys no acknowledgement, i just took my keys, paided and I left. Im not coming back.
I had anexceptionally positive experience at the Wheel Works store located in Milpitas
I was particularly impressed by the employee, Kristina, who provided excellent customer service. She not only clearly informed me of the issues with my car but also educated me on what my vehicle needed overall, which was truly amazing. I left the store feeling happy and well-informed.
In addition to Kristina, all the technicians were really friendly and nice. The store itself was organized and clean, which contributed to a very pleasant environment.
I definitely recommend rthis store and Kristina for a pleasant and stress-free experience
Ran over a nail, it’s a Sunday afternoon 40 mins before wheel works was going to close. Came by and Truong was soo understanding and took us in and got the tire repaired. Thank you soo much, great customer service!
What a fantastic experience. I knew I needed tires, but kept putting it off. I needed to go out of town unexpectedly and didn't want to drive on my worn tires. Made an online appointment and when I showed up they were expecting me. Peter had my tires in stock and ready to go. To my surprise their Black Friday sale started today so I was able to save around $150 on the tires and $40 on the alignment. Really appreciated their expertise. I highly recommend them and will definitely be back for future services.
I always have a great experience with Wheel Works. Today, Trung quoted me a 2 hour maintenance time, but of course, they always get done sooner than expected. Great customer service!
Staff is always friendly and inviting. They keep me informed of any service or work that may need to be done outside of the intended work and get it done in a timely manner. I have been a customer for years and will continue to go back.
I like to say by far probably one of the best experiences taking my vehicle to a place where they can do your tires, alignment and brakes all in one place. The service. Super friendly. Super knowledgeable all around. Great experience and the technicians that service my vehicle. Fantastic! Beyond five stars all the way Great Job!! Everyone!!
Terrible Service and Discrimination Against Tesla Owners – Avoid This Location
I had one of the worst experiences at Wheelworks Milpitas. As a Tesla owner with their lifetime wheel alignment package, I expected at least basic respect and fair service. Instead, I was met with dismissiveness and what felt like outright discrimination.
Even though I was completely willing to wait an hour or two, the staff insisted the service would take 3–4 hours, even if I came right when they opened. When I asked for clarification or possible accommodation, the person helping me brushed me off and suggested I go somewhere else. That’s not customer service — that’s avoidance.
It’s disappointing and unacceptable that customers who’ve already invested in their services are treated like an inconvenience, especially Tesla owners who were promised the same “lifetime” service as everyone else.
Consider this a warning to anyone thinking about using this location: unless you want to waste your time and be talked down to, take your business elsewhere. There are plenty of other tire and alignment shops that actually respect their customers and honor their service agreements.
wonderful service! quick approval & service , 6 months no interest, great prices & discounts! customer service was well above and beyond, I couldn’t believe what a pleasant experience this was! thank you to Peter and the staff for taking care of me quickly, efficiently, professionally and friendly. I highly recommend Wheel Works, they’re definitely my go-to!
I recently took my car to Wheel Works for a wheel alignment and tire replacement, and the experience was top-notch! Kristina handled everything with professionalism and efficiency. She even took the time to suggest great tire options tailored to my needs and hooked me up with the best rates around.
Great customer service from Juan. I came in an hour before and he was very helpful and attentive to make sure that my tire would be fixed by closing. I would definitely recommend coming here for quick and easy service!
I blew two of my tires on my Civic Type R and visited wheel works to get my tires replaced. Krystina knew her stuff and was really helpful. The customer service was great and they provided free lifetime wheel alignment.
Amazing help from Kristina on getting me in and out quickly. This location is always fair and honest. Took a 5k$ quote from Chevy and fixed it for 1k$. Also told me my break noise was just cheap pads and dont ned to be replaced. Not trying to take extra money from customers
Whenever I have issues with my tires and need a replacement or quick fix, I come to this location and they take care of me and my needs. Krystina and the guys that do service there were really friendly to talk to and they always explain to me what services they will provide upon my visit. All you gotta do is ask and they will let you know what can or needs to be done. They reminded me of the lifetime Alignment that I have with them so that was a definite plus!
At Milpitas location Kristina was great help with repairing my valve stem to my El Camino’s wheel, had me in and out less than an hour with an appointment. Great customer service. Thank you very much.
I can’t believe they are open Mother days Sunday, too!! Front desk gentleman Juan help us with smile and best service, price is very reasonable! Great job and well done! You so much!
Wheel works location with lots of parking, they are typically busy as usual but if you make an appointment online it is a seamless process.
Their service is fast and top notch and won’t try to scam you. As long as you are respectful to them, they will be respectful to you. They are very understanding if people’s situations and will try to get you back on the road as safe as possible.
Lot’s of waiting space or there is a starbucks across the street if you want to wait for your car.
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