Been servicing my Rav4 at Envision almost since the beginning of the cars lifetime. The team has the customer service formula down and takes the extra time to make sure we have the opportunity to take advantage of as many deal as possible to maximize or meet our budget.
We have decided to move forward with Alex T, as our service advisor. He has given us a lot of confidence in have our vehicle serviced at Envision. Truly grateful for Alex's support during the most recent visits. Need a rental car for a major service or maintenance? We we were out in 30 mins with a rental. Pretty cool.
Having Envision Toyota's team on our side and empathizing with our limitations has been the best. Keep it up yall!
Note: Did yall know that you can rent a car directly from Envision Toyota? For leisure use as well. Reach out to their service center for details.
I’ve always brought my vehicles here. On the recent service with my RAV4, the service and competence of this dealership is going downhill. I love Toyota this dealership makes me want to trade in for another brand
I bought a 2021 Venza from Envision as it is close to home. In December 2024, I brought it in for a recall service. No problem at that time.
However, recently as the summer is here and the heat got high. I turned on the AC and found out it blew warm air when idling. I originally thought there was a leak in the AC system. I went on Google to do my research on how to seal the leak. Google responses were quite shocking. Many people had the same problem after their vehicles were serviced at the dealership. What happened was the technician FORGOT TO RECONNECT THE CONNECTOR for the condenser fan - common problem. I checked my vehicle and YES. Same problem. It appeared the technician at Envision, after servicing my vehicle, had FAILED to connect the connector for the condenser fan. WTF. So much for trusting the dealership.
This is the 2nd time they DID ME WRONG. I will NOT come back either to buy new car or services. I will drive a little further to get my future services elsewhere.
Very bad experience. I buy used rav4 2020.engine ligt on after 2 day.i replace used car and buy new rav4 2025.they hungry man and 12000 of dollor loot my both car.extra waranty. With out my permission. I buy only gap insurance.i loss 12000 dollor with proof. Jagmeet virk and william both indian man very.hungry of money.
Took my Rav4 in for a pretty good amount of work yesterday. Pulled in, dropped it off, and left in my rental 30 minutes later. The woman who helped me was polite and profession, her name eludes me but she had huge golden nails.
The next day I was called twice with updates on the work in progress and shortly after they had informed me that my car was ready. I returned the rental and drove out of there with my car in fifteen minutes.
This place is light years ahead of Capitol Toyota, though it isn't cheap. But you get what you pay for and I feel that my money was well spent.
This is the worst Toyota dealer service center in the area. Not kidding you. The service advisors pretend to be nice, but they are out to get you. They EVEN charge a service fee to use your credit card.
They DO NOT offer any car wash, except on Wednesdays, which they will pretend to wash your car but don't actually do it. The dealer is super dusty because it is next to I-880. Please save your trouble and do not visit this scum of a dealer!
PLEASE beware!!! These people are money hungry and will scare you in any way to pay for their ridiculous prices! My car had a check engine light so I decided to come here to get it resolved. My service advisor initially charged me $298 for a multi-point inspection which I agreed upon. After 30 minutes of this “inspection”, they found out that there was 1 broken ignition coil and 4 spark plugs that needed to be replaced. With just these 2 REPAIRS, they were going to charge me $1700!!!! In addition, they also said that my brakes/rotors needed to be replaced for an additional $932. The total estimate came to ~$2600. WHAT ARE THESE PRICES?? Mind you, spark plugs are about $25/piece and ignition coils are around $100/piece elsewhere. As someone who doesn’t know much about cars, I already knew this was a complete scam. My car only had 1 broken ignition coil while the rest were fine and they wanted me to replace all 4??? We argued and I threatened to report him. He began wandering around for 10 minutes, came back, and decided to give me a “discount” on my multi-point inspection, which ended up being $149. What a joke! What does this tell you about the prices they are handing out? That it’s all a scam. I ended up only paying for the inspection and got my repairs done elsewhere for $300. My car no longer has any check engine lights nor any other issues. Save your precious time + money and take your car elsewhere.
Very bad experience with this service center. I live in Bakersfield Ca. Was on trip and my car gave me maintenance warning. So had to come here for oil change. But I found that staff here are trying to steal my money. My car had only 30k miles and they gave me attach report to change all tires for $1500. I was amazed that why my car with 30k miles need tire change and I declined to change it there. Next week I went to tire store in Bakersfield for better price to change tire and they told me my tire are good for another 15-20 k miles. And report I got from dealership is wrong.
Also they gave another $2000 quote to perform another service and advisor scared me saying if those service are not performed than vehicle can suffer serious performance issues. But their prices are more than double than what I pay in Bakersfield. I decided to drive Bakersfield and get checked in there and they recommended not doing those services.
Staff here are not customer oriented, but they are money oriented. They just want to steal your money by generating wrong reports and scaring you by wrong information.
I would not recommend doing service here.
1. Very very expensive. Price to change control arm is 5,600$ !!!! Outside is 1500$.
2. As if charging exorbitant prices is not enough, they are adding 3% Credit card fees.
Please try local mechanic for older vehicles before taking it here to this 5 star hotel.
If you don’t schedule the first available morning slot, expect to be stuck there for over three hours! They promote a complimentary car wash on Wednesdays, but once the machine was down, and this time, they skipped it for no apparent reason, even though I requested it right from the start. To make matters worse, my agent was unavailable when I tried to follow up on why it wasn’t done.
Dishonest service center. I recently paid $$$$ here for repairs. I wish I had gone elsewhere and fact checked the quotes. As one of the many recommended maintainence items, I was told the tires need to be replaced. They had a buy 3 get 1 tire free offer that I took. I did have one brand new tire already on my car which they were going to leave in the trunk for me. They did not do that and advisor said they "lost" the tire. I asked for a refund(tire costed me $250) for which he said that isn't possible. I asked to speak with a manager who he said will call me back. Haven't received a call back or a refund. Do yourself a favor and take your business someplace else.
Came here for regular multipoint inspection after purchasing a car here.
Pleasantly surprised by the experience.
Waiting area was neatly maintained and there was video report going through the inspection result from master mechanic who took care of my car.
Courtney also took care of the second key fob order which has been lagging behind forever after the purchase.
Don't go here and do not trust these guys. My first time here and I spoke to my service advisor for 15 minutes, then I took my car and left without having any service done.
I was only getting regular maintenance done: oil change, tire rotation, tire alignment. The service advisor quoted me $390. Not only was that a ridiculous price I had never heard of, but I purchased my Toyota Corolla with a 3-year maintenance contract which means my maintenance is covered. He continued to give me a hard time and told me they only honor that contract with cars bought from their dealership. He treated me like I didn't know what I was talking about even though I had gotten service done and covered 6 months prior at another dealership. So, I left. I called the receptionist and she apologized and said she didn't know why he was giving me such a hard time because they do honor the maintenance contracts.
I brought my car to Stress Free Auto Shop because they had good reviews on Yelp. First of all, they quoted me $156 (compared to $390) for the same services and they even called the 1-800 maintenance contract for me and made sure everything was good to go. Go here instead!
Upon arrival, I promptly checked in, however, there was a slight delay of approximately 30 to 40 minutes before my vehicle was attended to. It was observed that individuals who arrived after me had their vehicles processed and retrieved prior to mine.
Came here for maintenance. They wanted to sell me Premium Fuel System Conditioner, Ethanol Fuel System Treatment and Frigi-Fresh Sanitizer Service for a total of $270. None of those three items are required according to the official maintenance guide. Smells like a rip off. When I declined those services two of the representatives kept pushing me to get it. After declining
the total cost for maintenance was only $100.
These guys are not good at honoring the deal they sign with their clients. The service is a rip off, they want to charge $300 to fix the trunk on a 2020 Rav4 that only goes up half way. And it wasn't until I looked at the car myself that I was able to fix it on my own through the HUD menu. I feel they take advantage of people if I didn't help my friend out she would be throwing her money away at this toyota. There's so many issues I won't spend time putting them out there, we can't wait to stop going to this toyota I feel bad for my friend that she has to deal with a terrible dealership. If I would've known she was buying a new car I would've recommended where we buy all our cars, but this Toyota sold her a car and a bunch of lies and now that car is having engine problems and it's only 4 years old. unless your buying a car with zero miles stear clear from this place.
do yourselves a favor and avoid getting service from this service center, they do not value your time, they do not value appointments. they handover appointments even though they do not have the capacity to service your vehicle. the service advisors here just give false information outright and are very hesitant to give proper information.
I would give 0 stars if it was an option.
4 hours and counting for an oil change? ridiculous.
They didn't want to even try to fix the problem I was going there for as referred by Toyota Motors! The Service advisor was rude! Saying it was my 3rd visit when in Truth it was my 2nd! I was also never sent a customer satisfaction survey following the sale! In addition the Sales Rep never followed up with a phone call! Very unprofessional conduct at this Dealership
Dishonest Service Center - Stay Away
I had marked my oil filter before the service and it was not changed. The dealership lied about it.
90% sure that my oil was not changed as well.
Attaching pics from my last oil change and that done here.
Service advisors: Diana Gonzales, Jazz Singh
Went for alignment at 11000 miles since vehicle was pulling left. Alignments on new vehicles under 12000 are covered if pulling left is due to that. However, since there was mud on the suspension, it became a paid alignment from free alignment. This is the first time I am hearing that having mud on your vehicle or driving on muddy dirt roads will void your alignment warranty. Since I did not want the tires chewed up, got it done, but will avoid this service center next time. Disappointed that a Tundra TRD Pro can't handle muddy dirt roads common in the rural west!!
I had a scheduled service appointment at Envision Toyota at 10:45 AM and arrived 10 minutes ahead of time. Observing through the glass wall, I noticed over 6 service managers engaged in idle conversation. After 15 minutes, a service manager attended to the car closest to the door, despite my earlier arrival.
When I picked up my car at 2:30 PM, we discussed the recommendations. Despite a prior suggestion to replace the car air filter and cabin filter, the service only mentioned the fuel filter, costing about $250.00. Notably, my car was not washed, even though I had confirmed the offer of a free car wash on Wednesdays in two separate calls. When questioned, the service manager claimed he hadn't been informed. He requested an additional 45 minutes, and though inconvenient, I agreed. They essentially sprayed the car and returned it.
The overall business operations seem poorly managed, customer service is lacking, and the integrity of maintenance services at Envision Toyota raises significant concerns. Regrettably, based on my experience, I cannot recommend this dealership
I took my car in at Envision Toyota of Milpitas for break service due to the squeaking sounds every time I stepped on the break. After picking up my car, I listened to the squeaking sound while breaking, but I hadn't heard the sound again. Today my husband took the car in for a long drive, but he didn't hear the squeaking sounds anymore. I am pleased with the overall service from Envision Toyota of Milpitas. I am satisfied with the service given by the service consultant Purval and the technician who was able to fix the issue with my car. I will give them 5 stars. Just wish they wash my car. Lol.
Great service. The service advisors are polite and knowledgeable and the mechanics do a great job of doing whatever your vehicle is in for. They keep you updated on your service and if they find any issues at all minor or major they will let you know and advise to get things done asap or can wait.
I’ve been with this dealer for the past ten years, if not more. I got all my Toyotas here and serviced here. I had full confidence in them that I’d spent every dollar they asked me to. Unfortunately, in recent years I feel there’s a significant upselling going on here. Whatever service you do here, they’d always tell you to do more in the name of making the best of your car. Once, twice, ok. But EVERY time? Nay, I think they are money hungry and the so-called advisor has a commission on your spendings. Besides, they seem to be short-staffed that you are likely to wait a while for anything - check-in, repairing, check out, etc. Also, you’ll notice that when they pull your car out, they drive it recklessly. Well, 10+ years of loyalty, gotta say bye, especially that It’s under the management. Good luck.
10k service with an appointment! Drove to the appointment line and waited 5 minutes or so in line and had a service worker come up to me and explain the process. Since my car was on the newer side, there wasn't much to explain and that I signed the authorization to work on my car and sat in lobby. They gave a small cafe of water, coffee and vending machines!
I've waited about 2 hours for the maintenance and then got an email. The weird part is that I was waiting in lobby the whole time but they decided to call my work.
Their service is easy and painless! Thank you Patel for being cool and easy to work with!
After "scheduled maintenance"/multipoint inspection which also included fluid topoff and checked coolant reservoir and it is at lowest level (although i told them before the service)
Not trustworthy at all!!
Dec 10, 2017
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