This place was recommended by the front desk at my inn - I'd gone to them asking for some duct tape after a deer hit my car and ran off (thankfully). But left some damage.
They suggested that I pop in and see what this Napa location suggested far as shoring up the damage until I could drive the car back home. I didn't expect much.
A woman greeted me - sorry didn't get her name - and came out to take a look. Just the fact she bothered to come out and see what she could do - I thought that was worth mentioning here. Little thing but it was much appreciated.
Popped the displaced tire well back into place. That and some well placed tape worked well enough for the drive home.
I highly recommend this place!! The owner is amazing! I believe his name was Glen. He went above and beyond for us! I cannot express my appreciation enough. He not only told me my code but got a step stool, climbed under my hood and told me my exact problem and that I was safe to make the 3.5 hour drive home. We made it home safe. Thank you again and again for providing the best customer service!
Glen was unprofessional and dismissive. My elderly mother simply requested a copy of a receipt, which he refused to provide. He hung up on her after her initial request, and then repeatedly hung up on me when I tried to follow up. I’m not sure why a straightforward request turned into this level of hostility, but this is not how a business should treat its customers. I’ll be contacting the BBB to file a formal complaint.
On vacation, on Saturday afternoon, at the hotel my battery died. I called, Chris answered. I told him about my emergency. He offered to bring a battery to the hotel after closing. I told him I did not have tools. After closing he went home got tools and came to the hotel and installed the battery for me. I think this was best example of customer I have ever experienced. What an example of human kindness. Thank you Chis so much.
The staff made this place great. Guy working here saved my friend whose oil cap disappeared. He didn't have the right cap but found her another one that worked and helped her wipe down the engine area. Super wonderful
These guys go out of their way to help. Yesterday, about half an hour before closing I walked in with the carburetor from my wood chipper, which needed a gasket for the float bowl. No identifying marks on the carburetor. He stayed half an hour after closing to help me identify the carb and find a solution. This is pretty typical of these guys. I go there first.
Absolutely the best service from Glenn. Thank you so much for helping us out, in a day where there's not much of that going around You went out of your way to help us thank you Glenn.
These guys were great. We were in town on a Saturday and got a puncture in our tire. The tire store was closed in town. Napa has the plug kit and even loan to some tools that we needed. Great small town customer service. Thanks guys
Headlight burned out. They had the part, and even advised and assisted with the installation. Theo was very helpful. Well stocked store. Great service.
Family camps in San Simeon every year and this year our battery died. So we came by to get it checked out, ending up replacing it. Fast service even though customers were going in and out.
We are on vacation towing our travel trailer when our battery on our tow vehicle would not turn over without a jump. Called Napa on July 5 (Monday holiday) and Glen said he had what we needed in stock. The shop is in an industrial park so there was ample room to turn around and park. Glen came out to the truck and tested the battery, determined that we needed a new battery and that our alternator was fine. He went to work uninstalling our old battery, cleaned the terminals and installed the new one very quickly. We appreciated the great friendly service and having the part that we needed to get us back on the road for our vacation. Thanks Glen
My husband Robin and I are on vacation from LA county and had issues with our car battery. Rob contacted the owner Glen who was helpful, very friendly and knowlegeable! Glen also fixed the windows in our vehicle because they weren't working properly! I definitely recommend this auto store! Glen was awesome and great customer service!
They had what I needed, but more importantly, when I was struggling to figure out how to fix an issue on my van, staff came out and kindly helped me find a solution. Much appreciated!
One of the guys here helped me out and I so appreciate it! My RV broke down, and he came out to my campsite to fix it. He brought his dad too. They gave me advice and taught me while he replaced the fuel filter. I couldn't have made it to Washington state without that guy's help. Life-saver.
There is a fairly large selection of auto parts in this local store. I was surprised the first time I shopped here. The service is great and the people are always friendly.
Was told by another local gas station that my battery was good. After leaving I still had issues with my car. I pulled up to this Napa auto parts store and the gentleman who worked there tested my battery and told me it was bad. He then installed the battery and we were on our way. He was very friendly and helpful. Thanks you!
Always very good...... wanting to find the parts you need.......from oil....oil filters to bearings.... struts.....shocks.......starters...... anything you need,.....they have it !!!!!
Our battery was dying n they had no problem diagnosing n replacing it; even doin after closing time! Was life saver for our vacation as we dreaded the thought of calling Triple A. EXCELLENT!!!
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