Helped us offload our 12ft sauna from a flatbed with a forklift on short notice. They were awesome! Thank you Gloria and Eric for your help! Come by Third Space so we can hook you guys up with some sauna sessions :)
Mathew from Buellton office helped me out this morning with towing. Fine young man, courteous and professional. You are very fortunate to have Matt on your team !!
My car's battery died twice within a week, and I had exceptional service both times that I used Smitty's Towing! Daniel and Kyle were the two staff members who assisted me, and both of them were incredibly friendly and knowledgeable.
While I ended up finding out that my battery was faulty, both Daniel and Kyle provided an explanation and recommendations on how to extend the life of car batteries. They also called to give me an update on their ETA, which was appreciated, and they both arrived earlier than expected.
Smitty’s towing got me out of a real jam. I had a Blow out on the freeway on the hard shoulder my tire came off the rim and was flapping. I barely had time to think and put my truck on the hard shoulder. Problem was it was up hill in the shade so motorists could not see so well as the sun was in their eyes. Added to this the cell reception was not great. The tire was on the drivers side so that meant the technician, I think his name was James, had to be with his back to the traffic as he had to lay on his side to get the chains from the winch to the underside of my truck. The bed tilted and the hydraulics pulled the truck up like toy. The technician was very professional, smart and friendly. We chatted as he drove me and my truck back home. What on the onset was crappy advent sitting by the road side actually turned into a fun adventure. I highly recommend this company company local and trustworthy.Shout out also to AAA road side assistance.
Kyle must work a lot. I have one car towed far too much. Kyle once again was there to provide the best customer service on a continuous basis. Always appreciate great service. Thank you Kyle!
Our hybrid car's electrical system ceased functioning while taking my wife to a post-surgery appointment 30 miles from home. The Smiity's driver, KEVIN, was extremely understanding & helpful in assisting an elderly couple get the car towed for repairs, used his phone to call a cab, & waited with us until the cab arrived. Then he transported the car to the dealer & phoned us to confirm. The entire interaction with KEVIN was a totaly positve experience and we are gratefull for his assistance.
Smitty’s driver Wayland was great and of good humor. Our electric car ran out of juice. He made sure we were OK after we stopped at the first charging and it didn’t work. He reloaded the car on his truck and took us to another charger that would work. All this at 3am.
Kyle just picked up my mom’s car, which was dead and trapped in her garage. He was really nice and made everything so easy, I didn’t have to do a thing. Really great experience, thanks Kyle!
Wayland was such a big help during a very hectic situation. He was kind and professional throughout the entire interaction. Super happy with Smitty’s and would definitely recommend!
Wanted to give Wayland a special shoutout for being such a help tonight. He was super patient and helpful and helped make a stressful situation feel way less stressful. He handled everything so professionally and with care. Thank you!
Thanks to Smitty’s Towing,and of course the Tow Truck Driver;Anthony brings positive energy and recover while showing up and is friendly fast and efficient. He brightened the day that was so awful feeling as I had a break down;but we talked and laughed That’s my Britger;I’m calling Smitty’s and requesting Anthony if ever I need the services again and I’m local known Smitty’s for cars and they really performed the whole staff.
I had Smitty's come out to tow my vehicle yesterday, from Lompoc to SLO. The driver, Brian, was super communicative, kind, funny and professional. He got my car out of a tight spot and made a stressful morning not so stressful. I really appreciated his help and positive attitude - thanks Brian!
I was so impressed with Daniel at Smitty's Towing!
We are thankful and grateful for his ultra professional service. He handled what appeared to be a very difficult job, by towing our 30 foot Class A motorhome, and made it look smooth and easy.
If we ever need towing services again we'll definitely be calling Smitty's Towing.
Anthony stayed in contact with me, showed up early, and tried a number of things to get my car started…. He was very friendly, positive and did an excellent job towing my vehicle!
Because of how fast and heartlessly they towed my fiancé’s car, we are now unable to pay rent this month. There’s no “maybe,” no “setback” — it happened. They drained us for everything they could and walked away like it was nothing.
No warning, no care, just pure greed. The car was there for a total of 1hr and the charged is for an entire day. 500 DALLORS BTW!! I literally HEARD it happening and still couldn’t stop it — that’s how quick they move when money’s involved. They don’t see humans, just dollar signs.
And let’s talk about Spot 19. Whoever you are? Watch yourself. Seriously. You called this in like it was some civic duty, and now we can’t afford to eat. I hope your conscience eats at you every time you pull into that spot. I will be watching you.
This company is predatory trash. No soul, no compassion, just theft with paperwork. May your tires stay flat and your karma come quick.
The appointment was scheduled for 1 PM. No one showed. Had to call and after several minutes was told the driver would arrive within a half an hour. I do not know what the issue was. I have to share that once the driver, Sergio, arrived things changed. He was knowledgeable, professional, and handled the situation perfectly. I highly recommend Sergio.
My Ram promaster campervan had a breakdown on the highway at night, had a very professionnel and helpful lady on the phone that immediately sent a tower. Everything went perfectly and the price was more than fair given the task. Special thanks to Anthony that has been very nice and friendly on top of being super efficient ! Would recommend !
My driver 2 nights ago - outstanding gentleman- Volvo C70 transmission goes out - I was gonna have it towed to Los Olivos - he suggested Swede Automotive for the following morning- outstanding decision - he was completely professional - held the vehicle in town until I confirmed services could be performed by Swede- called the next morning to confirm- appt scheduled he towed and it was a great decision. Excellent recommendation and follow through - can't ask more than that -
Yuck, who likes to get towed for anything... Well it happened, and I had the pleasure of getting greeted by Dave. Dave was professional and smiling, and put my anxiety aside.
I feel like he enjoyed the customers and improved my tow experience. Top Tier customer service and a delight... Smittys had a wonderful, clean flatbed come and was timely.
This is definitely when most customers would say is not out best moment... But thank you, Dave coming in happy and friendly to haul my EV baby away...
Our insurance company contacted Smitty’s towing to tow our car to the autobody repair shop after it was involved in an accident. Mike Rivera was the tow truck operator that showed up. Mike was very professional, knowledgeable and helpful and took great care of our car and his customer service skills made us much more comfortable and calm. Thank you Mike! You deserve more than 5 STARS!!!
I’ll like to thank Mike for his excellent customer service. Super amazing guy and he’s super caring. Thank you for making sure my dad came home back safe. We both appreciate what you’ve done to help us all out ! Keep up your amazing job
Brian showed up quickly, and had a great attitude. He was very helpful & pl professional! He tried every way to help us to get the bike started I really appreciate the service he provided for us! If anybody needs to get there vehicle towed cost me Towing great service! Thank you ! sincerely Anthony
Mike went above and beyond the call of duty! We had a very stressful situation and he took the time to figure out the best way to get our truck unstuck with the least amount of damage to it. He had such a great spirit and attitude and showed a lot of skill and ingenuity. I felt so blessed (and surprised) when he cared enough to call me to check on us- especially because we had run into more trouble and he came back and rescued us again! Ours was not the easiest job but Mike worked tirelessly and saw things through until our truck was safely home. This kind of compassion and work ethic deserves more than five stars!!
Mike is awesome, 10 out of 10 service! He’s wonderful! The service was great, he came to fixed my issue efficiently. It was around 10 pm, after he finished his work, he left, and after 1-2 mins he called me and told me: if I were you, I’ll leave this place immediately because this is really not a safe place to stay at this time. (I was extremely scared since I’ve never broke the car so I stay in the car and texting my family after he fixed it and I didn’t leave that place) he was waiting for me to leave one block away and wants to make sure I’m safe, he even told me to follow him he’ll bring me to the freeway(I was so scared and I’m afraid of driving at that time) I’m international student and I don’t have family in the states with me, I feel so helpless since I’ve never dealing with this situation, thanks Mike , he’s the best , I can’t imagine what’s going to happen without his help!!!!!
Was stranded while camping out of cell phone range and our ride was late because of it. Once picked up, however, we (wife and dog) were treated with empathy and kindness. Our driver, Neil, was capable and confident as well. We had laughter and great conversation en route to a transmission shop. Neil even insisted on handling our luggage once we were ready to roll and once we arrived. Total gentleman. Neil knew the location and area of our destination and even had thoughtful recommendations about it. Though repairs were extensive- and we were stranded without our camper van for over a week- we remember the professionalism, service and courtesy from Neil and Smitty's Towing.
They responded right away and we’re so kind. My son and I were stuck late at night with a flat tire. The dispatch was extremely helpful she got Robert out there right away and he was so patient and kind he even let my son watch him fix the tire. It really turned our bad situation around and we really appreciate their prompt service.
Service itself was great, very friendly. But I missed an important appointment for my car because they were over 5 hours late! I understand that law enforcement calls are important, but I wasn't informed until about 2-3 hours after my appointment.
I came back to Santa Barbara Airport after 5 days of travel to find a flat tire. Smitty's was there within 20 minutes and got me on my way. Rich(?) the driver was super friendly and efficient and the gal at dispatch was really nice. Thanks for a great service experience.
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