AutoZone Auto Parts JunkYard in San Mateo (CA)

Thank you to sales associate NASIR, who was helpful with battery choices and even installed it for me.

Needed a new battery - Palo Alto Autozone store thought they had one and didn't. This store was friendly, fast and had the parts they said they had. Very happy.

Great store right on el Camino real. It’s a smaller store, which I like. The staff is helpful and friendly.

Rafael is so helpful and I’m really grateful for his assistance since I know almost nothing about car maintenance. Actually Rafael helped me at Millbrae branch for changing head light and air filters a month ago. He is always friendly and provides excellent customer service!

Thank you to Aron and Pedro. I’m leaving a five star review because he came out and help me install my battery without even asking very nice of him to do and it got me my new battery in my truck a lot quicker. Thanks Aron and Pedro.

Came here yesterday to get new head lights for my car, was serviced pretty quickly, but what really stood out was I saw John putting on wiper blades in the rain, and what I heard from the customer was that she didnt even buy the wipers from AutoZone. This showed that they really care about their customers. Will Definity be back and recommend to my friends and family.

Robert was amazing!! 10/10 very nice and helpful. He helped me figure out what battery I needed and changed it for me. Even showed me how to change the battery I was able to walk out with some new skills! I recommend him 100%

Very bad staff, not professionals. Not interested in selling!

Edgar is the man, he was super helpful in getting the right materials to repair paint coating on my car that had a lot of scuffs and scratches. Autobody and detailers quoted me ridiculous amounts to fix the issue. Using Edgar's recommended products, I saved at least $1,000 of unnecessary repairs!!!

It was a bit later in the evening when I walked in. No one seemed to be there to greet an incoming customer. Even after walking up to the counter, where I must've spend what seemed like half an eternity, ( probably a minute at the most), then a friendly young man did help finding touch up paint for the car. Unfortunately they where out of the color I needed, but we ended up, replacing it with an alternate, universal one instead of the color coded GM Black I originally hoped for. It worked out just fine. Another, second employee paid no mind, as one more evening "prospect for sales" person walked in, continuing on his smart phone. My sales guy helped him and I out. Did I mention how nice this primary employee was? My business was done. The store seemed a bit "lower" stocked on more often purchased items. But I think the secondary guy couldn't care much either way, as he was still heavyly engaged in a conversation of the personal kind, with his back to us, constantly laughing. But "my guy" at AutoZone was real helpful! Still like the place! So much variety , and pretty much everything you need for your vehicle. Clean store!

Great service. . And the commercial and the regular service is top of the line. Many customers complain thinking they are the only ones important. They forgot they are not home!!! So they should have patience with Commercial and the people in the front . THANKS guys and ladies for the outstanding service. Also great service that Erik provided couple months ago. Great and fast Worker. Shout out to a manager Vince. Works in the afternoon. Ask for Vince..

Great service. My Honda Civic was showing engine light so I stopped at AutoZone at El Camino Real for diagnostic. Yes, they do run a free diagnostic for engine light. The associates were extremely friendly and welcoming. One associate took the scanner, ran on my car and gave me full report. All for no charge to me. Thank you AutoZone for your exemplary customer service. You are my store for all my auto part needs.

Robert S. gave us the best service! He cleaned the terminals and installed the battery we bought at no extra charge, and wouldn't accept the offer of us taking him out to lunch. This man deserves a bonus!

We went in here to buy windshield wipers. The sales associate was super helpful and checked in the back for us to see if they had the size we needed. He then helped us out then on our car.

I am always able to find anything I need or special order it at AutoZone. The employees are always helpful and courteous. The only negative is when you call to inquire about a part and they are busy with customers expect to be a hold for a very long time. I would suggest going in and talking to them instead. I get it, when they are busy on the floor they can't get back to the phone as easy. I would give them 5 Stars if it wasn't for the long hold time on the phone. Please don't let the negative phone review deter you from doing business with AutoZone. THEY DO A GREAT JOB at helping you find what you need for your car.

Staff is very friendly and knowledgeable. Staff let me borrow a tool to make a quick fix in the parking lot with a part I bought from them. Love these guys, I will continue to shop here when possible.

Came here today to buy/replace the battery for my Nissan. First time in this location. Technicians are friendly and installed the battery as a courtesy, the service was great! No problem - no worries! Five stars for excellent customer service!

Went to get a new battery. I was still under warranty, so it should have been quick and simple. First, they pulled up my information. They pulled it up for the wrong car, I brought it to their attention, and they pulled up the correct car showing my battery was still under warranty. They went to check and told me they didn't sell those batteries anymore and I'd need to buy a different one. This battery is a basic, standard, popular Duralast battery still used in a majority of vehicles. I check online and they have it, but they insist it's not made anymore. I had to call another store AND the district manager and have several conversations between the three of us before the district manager was able to get the store manager to replace my battery. I spoke with the store manager to find out what happened and he said they were looking at the wrong car and, therefore, the wrong battery. When I informed him that I was standing there the entire time and that I had verified they pulled up the correct vehicle the second time, he just repeated himself. Ladies, do not go to this store, they WILL try to rip you off. I will not be returning.

Went in here a few times to buy some oil, tools & other necessary items. The staff was super helpful and very friendly. One of the items I picked up was a car battery. My car actually died in the parking lot and one of the employees pulled out his own portable battery jumper from his trunk and jumped my car! love this place.

Not a very good experience honestly. Went for wheel chains. The staff mislead me about the cost and what they stock. After showing them what exactly I wanted on the internet they said they only carry something which was twice as expensive. When the staff assistant who was helping me went away to get the expensive product, I was able to use the computer to find The product I wanted which of course was in stock on the shelf next to where they kept the expensive stuff. Got it in the end though.

The staff that answered my inquiry over the phone (Daniel) was very knowledgeable, helpful & pleasant. He made sure the part they had was for the make & model of my car. He even informed me how many they had & reserved it for me so that it's still there when I arrive. It's only a 4 because, I don't know if all their staff are just like him.

The first guy I asked for some help, didn't seem to know or want to let me know where the Catalysts converter cleaner was. He just pointed to the area. I started hollering questions. He didn't know anything. Just shouted,"I don't know?!" I was about to walk out, Then a female voice came from around the end cap& asked," to clear a smog check?!" & then this young lady, who worked there, came around to me & talked like she knew what was up. Then, I asked about a car battery, we walked over to the register & she looked them up. Alicia was her name & if it wasn't for her knowledge & awesome customer service. I would have NEVER returned. Thanks Ali. U are a true meaning to GIRL POWER!!!

My alternator went out and I still had to drive 3 hrs to get home. They had all the right parts and tools to get my truck fixed in minutes so I could get back on the road again. O'reillys down the street didn't even know what a digital multimeter was and refused to help me. They said come back tomorrow. Thank you AutoZone for helping me on the spot and having the knowledge to get me the correct parts and tools I needed to fix my truck and get back on the road again to go home. I will never forget that quality service.

For a car parts franchise like Autozone the difference between one location and another depends on two things: parts in stock and competence of the store personnel. I was quite impressed with the cashier who helped me today at store #2854 in San Mateo, CA. He was knowledgeable, quick and competent. I just regret that I do not remember his name. Hopefully, I can ask on my next visit.

Pretty typical AutoZone. Normal selection/variety of things, always seems well stocked. Staff are helpful, whether finding parts or trying to figure out an order status. The computer system at this location seems to have issues sometimes as there have been problems pulling up order details depending on which method was used by staff to find it. In the end they work to get you the best outcome and be satisfied, though.

The employee personally handed me and sold me a wiper blade where the package was opened and the blade was swapped with another one. Did not realize it until much later. Was likely not out of malice but they should check their inventory and fake returns more.

General parts store, friendly staff. Can say it stands out in any way but is within walking distance of my house.