I came in to purchase a battery for my vehicle yesterday. I worked with a gentleman named Jeffrey. His guest service was exceptional and above and beyond. He was kind, respectful, and extremely helpful. I requested an install and Jeffrey was happy to do so. My vehicle had bolts in funny places for my battery install. Jeffrey was patient and determined to help me. He grabbed all the tools to make it happen and successfully installed my new battery and disposed of the old one for me. Jeffrey was easy to talk to and fun to work with. He made this process smooth and easy and I was very happy with his service. Thank you!

Jeremy Hamon

11/18/2024 03:11:01

Everyone at the San Mateo location was helpful, but a shoutout to John, who replaced the tail light and installed a new battery. I really appreciate his customer service on an exceptionally busy evening.

Jessica Morales

11/22/2024 02:14:51

Order #: 179702753590 I ordered a fuel filter online BUT after waiting an extra 3 days, 5 days total, a brake caliper was delivered instead to my house. Robert M. at the store was very helpful and cut thru the Autozone red tape to allow me to simply return the caliper to the store and he got me the fuel filter in one day's time. Very frustrated with the online ordering and shipping process. Not sure I will use that again. this kind of thing has happened before.

Rick Dachauer

01/25/2025 05:17:22

Happy they had what I needed on the shelf, easy to find, competitive prices or it matched other stores so that's a plus, ill definitely b back

Angel

10/08/2024 01:38:37

Jeffery and John were the absolute pros. Quickly helped me find the battery I needed for my car and changed it without any charge.

Manan Sevak

11/19/2024 01:35:33

Nice people fair pricing, I bought a battery, they even helped me to put it in however it was so corroded and spent an hour to help me replace it , for free!!!! Please don’t forget to tip the guy they are so nice and did it with big smile , lady manager also so nice and helpful!! Thank!!!!!!

Reza

09/02/2024 18:53:10

I went to return a gas cap that I bought 5 days prior. The cashier inspected the cap and the receipt thoroughly then told me he can’t return it because the manager is not working today and for me to return it today I can go to a different location where the store manager maybe working. I said why would you need a big manager to return unused $20 gas cap? then he said it has a scratch, I challenged him to show the scratch but he couldn’t show it. Then I said if you don’t return it per your policy, then I will call my credit card and dispute it, then he said let me make a phone call, while I waited close to 10m, I saw a manager stocking some products. Then the cashier came back and said we will only return it this time. I said you have given me hell of hard time for no reason, I assure you I will never buy anything from your store so you don’t have to worry about me returning anything. I was told by another cashier this guy was a manager trainee. good luck to him he will need it!!!

WALID HAZIN

07/14/2024 06:31:23

Robert went above and beyond for us, I had a bad battery and he went out of his way to help me and also pointed out my battery was also in warranty! People like him are hard to find in days like this and I believe this company is lucky to have someone like him, thank you Robert!

AJ AJ

07/27/2024 18:34:50

Price and selection are competitive. Good location with parking. Super helpful staff. They made my return easy and smooth even tho they were understaffed at the time.

Adam Kaplan

12/18/2024 02:51:38

Thank you to sales associate NASIR, who was helpful with battery choices and even installed it for me.

Mia Nease

09/06/2024 18:20:44

Rafael is so helpful and I’m really grateful for his assistance since I know almost nothing about car maintenance. Actually Rafael helped me at Millbrae branch for changing head light and air filters a month ago. He is always friendly and provides excellent customer service!

Ibuki Hlaing

10/18/2023 03:28:15

Robert was amazing!! 10/10 very nice and helpful. He helped me figure out what battery I needed and changed it for me. Even showed me how to change the battery I was able to walk out with some new skills! I recommend him 100%

Dannyle Thomas

05/25/2023 23:29:41

Thank you to Aron and Pedro. I’m leaving a five star review because he came out and help me install my battery without even asking very nice of him to do and it got me my new battery in my truck a lot quicker. Thanks Aron and Pedro.

Byron Lujan

01/03/2024 00:39:42

Came here yesterday to get new head lights for my car, was serviced pretty quickly, but what really stood out was I saw John putting on wiper blades in the rain, and what I heard from the customer was that she didnt even buy the wipers from AutoZone. This showed that they really care about their customers. Will Definity be back and recommend to my friends and family.

PurposeDriven 116

11/19/2023 02:39:25

It was a bit later in the evening when I walked in. No one seemed to be there to greet an incoming customer. Even after walking up to the counter, where I must've spend what seemed like half an eternity, ( probably a minute at the most), then a friendly young man did help finding touch up paint for the car. Unfortunately they where out of the color I needed, but we ended up, replacing it with an alternate, universal one instead of the color coded GM Black I originally hoped for. It worked out just fine. Another, second employee paid no mind, as one more evening "prospect for sales" person walked in, continuing on his smart phone. My sales guy helped him and I out. Did I mention how nice this primary employee was? My business was done. The store seemed a bit "lower" stocked on more often purchased items. But I think the secondary guy couldn't care much either way, as he was still heavyly engaged in a conversation of the personal kind, with his back to us, constantly laughing. But "my guy" at AutoZone was real helpful! Still like the place! So much variety , and pretty much everything you need for your vehicle. Clean store!

Marion O. Capulong

11/24/2020 19:11:13

Needed a new battery - Palo Alto Autozone store thought they had one and didn't. This store was friendly, fast and had the parts they said they had. Very happy.

Dan Cohen

04/01/2024 20:09:34

Great service. . And the commercial and the regular service is top of the line. Many customers complain thinking they are the only ones important. They forgot they are not home!!! So they should have patience with Commercial and the people in the front . THANKS guys and ladies for the outstanding service. Also great service that Erik provided couple months ago. Great and fast Worker. Shout out to a manager Vince. Works in the afternoon. Ask for Vince..

Erik Barragan

07/05/2019 07:38:51

Edgar is the man, he was super helpful in getting the right materials to repair paint coating on my car that had a lot of scuffs and scratches. Autobody and detailers quoted me ridiculous amounts to fix the issue. Using Edgar's recommended products, I saved at least $1,000 of unnecessary repairs!!!

DB

09/06/2023 21:13:50

I am always able to find anything I need or special order it at AutoZone. The employees are always helpful and courteous. The only negative is when you call to inquire about a part and they are busy with customers expect to be a hold for a very long time. I would suggest going in and talking to them instead. I get it, when they are busy on the floor they can't get back to the phone as easy. I would give them 5 Stars if it wasn't for the long hold time on the phone. Please don't let the negative phone review deter you from doing business with AutoZone. THEY DO A GREAT JOB at helping you find what you need for your car.

S R

02/03/2021 22:35:29

Great service. My Honda Civic was showing engine light so I stopped at AutoZone at El Camino Real for diagnostic. Yes, they do run a free diagnostic for engine light. The associates were extremely friendly and welcoming. One associate took the scanner, ran on my car and gave me full report. All for no charge to me. Thank you AutoZone for your exemplary customer service. You are my store for all my auto part needs.

Dr. Achal Garg

12/25/2021 03:10:05

Robert S. gave us the best service! He cleaned the terminals and installed the battery we bought at no extra charge, and wouldn't accept the offer of us taking him out to lunch. This man deserves a bonus!

Leah S

02/20/2022 17:47:01

Came here today to buy/replace the battery for my Nissan. First time in this location. Technicians are friendly and installed the battery as a courtesy, the service was great! No problem - no worries! Five stars for excellent customer service!

Vangie

08/08/2021 18:08:57

Went to get a new battery. I was still under warranty, so it should have been quick and simple. First, they pulled up my information. They pulled it up for the wrong car, I brought it to their attention, and they pulled up the correct car showing my battery was still under warranty. They went to check and told me they didn't sell those batteries anymore and I'd need to buy a different one. This battery is a basic, standard, popular Duralast battery still used in a majority of vehicles. I check online and they have it, but they insist it's not made anymore. I had to call another store AND the district manager and have several conversations between the three of us before the district manager was able to get the store manager to replace my battery. I spoke with the store manager to find out what happened and he said they were looking at the wrong car and, therefore, the wrong battery. When I informed him that I was standing there the entire time and that I had verified they pulled up the correct vehicle the second time, he just repeated himself. Ladies, do not go to this store, they WILL try to rip you off. I will not be returning.

Alexiya Henry

02/02/2020 21:37:46

Went in here a few times to buy some oil, tools & other necessary items. The staff was super helpful and very friendly. One of the items I picked up was a car battery. My car actually died in the parking lot and one of the employees pulled out his own portable battery jumper from his trunk and jumped my car! love this place.

Benjamin Pettigrew

04/13/2020 03:52:33

Not a very good experience honestly. Went for wheel chains. The staff mislead me about the cost and what they stock. After showing them what exactly I wanted on the internet they said they only carry something which was twice as expensive. When the staff assistant who was helping me went away to get the expensive product, I was able to use the computer to find The product I wanted which of course was in stock on the shelf next to where they kept the expensive stuff. Got it in the end though.

Thomas Smith

12/20/2020 00:14:46

Great store right on el Camino real. It’s a smaller store, which I like. The staff is helpful and friendly.

Rich F

04/24/2024 06:32:20

The staff that answered my inquiry over the phone (Daniel) was very knowledgeable, helpful & pleasant. He made sure the part they had was for the make & model of my car. He even informed me how many they had & reserved it for me so that it's still there when I arrive. It's only a 4 because, I don't know if all their staff are just like him.

Mar Med

12/09/2019 16:21:36

We went in here to buy windshield wipers. The sales associate was super helpful and checked in the back for us to see if they had the size we needed. He then helped us out then on our car.

Kair Gebauer

01/15/2023 04:11:07

Staff is very friendly and knowledgeable. Staff let me borrow a tool to make a quick fix in the parking lot with a part I bought from them. Love these guys, I will continue to shop here when possible.

Daniel Thompson1996

05/20/2022 21:10:14

For a car parts franchise like Autozone the difference between one location and another depends on two things: parts in stock and competence of the store personnel. I was quite impressed with the cashier who helped me today at store #2854 in San Mateo, CA. He was knowledgeable, quick and competent. I just regret that I do not remember his name. Hopefully, I can ask on my next visit.

Dr. Flywheel

04/28/2019 21:55:58

Address:	3880 S El Camino Real, San Mateo, CA, United States
Phone:	+1 650-372-0535
Services:	Auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 343 Reviews
ZIP Code:	94403
Open Hours:	7:30:00 AM - 9:00 PM
Popular times:	Wednesdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		7:30:00 AM - 9:00 PM
Monday		7:30:00 AM - 9:00 PM
Sunday		8:00 AM - 8:00 PM
Tuesday		7:30:00 AM - 9:00 PM
Saturday		7:30:00 AM - 9:00 PM
Thursday		7:30:00 AM - 9:00 PM
Wednesday		7:30:00 AM - 9:00 PM

AutoZone Auto Parts JunkYard in San Mateo (CA)

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