O'Reilly Auto Parts JunkYard in San Mateo (CA)

Great Service and welcoming attitude is what I've experienced and observed on each of multiple visits from the time you walk in to the min your walking out... with or without a purchase. And they are very attentive during the visit, if they notice your kinda lost in attempting to find what your looking for or just want to see if your in need of any assistance- They're on top of it. More then I can say for so many other auto parts/ service places I've visited within the northern Cali area. Knowledge, Willing to assist, Courtesy is part of the every day practice here and that's the huge difference of a customer wanting to revisit or wanting to avoid a place. Much appreciate the promptness as well!

Had a burnt out headlamp and Carlos was so nice and helpful even when I didn't remember the year of the car. So friendly and professional. If I could give 6 stars I would.

Everything I needed for my vehicle is always in stock. I like how the workers are really friendly and greeted me as I entered. They're very helpful in finding what I need and even lent me tools to get the job done. Parking was great and spacious enough to accommodate a lot of cars. I like the social distancing and put the card machines on another desk for their customers. The place was really clean, organized, and well stocked.

I visited this shop to dump the drained engine oil. Alexie(?) was super kind and answered to my questions. Very supportive shop :)

Great place to buy your auto parts, tools, and other things. This O'reilly's store always has more auto parts and other relevant merchandise compared to most other auto part stores. What I like most is their friendly staff! They always notice and greet you, offer some help to meet your needs. I especially want to give kudos to Eirik, one of the Assistant Managers there. He handled my faulty part under warranty without a hassle and in the most satisfactory manner, in fact his customer interaction and proactive handling of my issue, positively exceeded my expectations. I highly recommend shopping here because of more parts options and excellent customer service.

Extremely helpful staff. Convenient location with ample Parking near 92 and 101 and reasonable distance from 280.

I'm the kind of guy that doesn't know much about cars or what I was even supposed to be getting at the store. Worked with a guy named Andrew who gave me some of the best customer service I've ever experienced in my life, whether at a car place or a restaurant. He came right out to my car, helped me figure out what I needed, and even refunded and replaced an item I had bought that was just the wrong item. I don't know about anyone else at that store, but if good customer service and help with your car is what you need. Go to this O'Reilly's in the evening and ask for Andrew.

Service level at the San Mateo store was poor. Parts stock level was marginal and I immediately noticed that the parts that I was looking for were about 10 to 15% more expensive than other car parts stores in the same area. For now this store will remain last on my list for my next automotive parts purchase.

If you are lucky enough to get someone to answer the phone before a hundred rings, chances of them having actual parts in stock, are slim. I have yet to have any luck with not having to have something ordered. 0 for 4 at the moment. Guess I'm stupid for having tried so often.

Stopped by to buy light bulbs for my car's tail lights. Store is well-stocked. Staff was cold (no customary "Hi. Can help you find something?"), pretty much self-service. Paid at the register. No acknowledgement. Purely just a transaction. Wheel Works is attached to O'Reilly and share the same parking lot.

I love coming here. It used to be Kraegen's, but I feel like it's the same good customer service I used to receive. Everyone is very helpful and this beats purchasing things online. You get that human interaction and you get answers instantly rather than searching it for hours online.

The guys here were hella helpful! I was taken care of by 2 different people on two different occasion they were down to earth and nice guys. I would recommend this spot for things you need!

Highly recommend this location. Came in with a huge moving truck and a nearly flat tire. They helped me buy an air filler, tire pressure guage and tire repair kit, then loaned me the tools to repair my own tire. It was a truck tire and they were not equipped to handle that, but I was taking a load of relief supplies to the Chico/Paradise fire victims with 50 volunteers and I had to get that tire fixed. Since I was a mechanic and equipped to fix my own tire using their borrowed tools, they were open to the rare/unusual request knowing my situation. Kudo's and thanks to O'Reilly for stepping up and helping us get back on the road quickly as we were reaching out to help those in need. Recommend this location and crew .....

Eirik (may have misspelled) was professional, polite and quite helpful when I needed to exchange an item for which I had no receipt from 2 months ago. I've been to a lot of auto parts stores, and he was a cut above the rest. Hats off to you and thanks!

Did not fine the air filter for my vehicle. Had to choose an higher cost alternative. Access from South of El Camino Real to store is difficult as no u-turns are allowed so a left has to be made westbound onto 25th Avenue to the next intersection where a left turn southbound to a narrow street the feeds into the auto store surface parking lot. The parking lot is small and lot is also used for cars awaiting repairs or pick up so parking may not be available during busy times. If this is the case exit lot to El Camino Real and park along the curb adjacent to store. One handicap space is available on lot. Service is good, friendly and done with a smile

It's close to my house... I have a couple of vintage mid-sixties cars and most of the help only know whatever 'the computer' tells them, as they don't have any practical knowledge. When I took my 1 yr old, $200 + Optima deep cell battery for my boat into the store for a 'freshen up' charge at the beginning of the boating season and they mistakenly sent it off with a load of bad batteries, it was replaced with a brand new $200+ battery without any questions... I went into the store yesterday for a replacement brake light bulb for my pickup truck - which uses the most common size bulb of any bulb... They were out of stock of this item. Frustrating at times...

Pretty typical auto parts store. If you know what you're after it's okay, but checkout/counter service is very hit-or-miss depending on the staff that day. Parking is also limited due to sharing a lot with Wheel Works.

Just the best customer service I've experience at any O'Reilly Auto partsl any auto parts store, any store in general. Eirik went out of his way to try to explain a problem with the lights in my car and help me fix it for cheap. Give me enough information so I can make my own decision and research it myself, just very helpful. And this was going there twiceon two separate occasions once with two screaming kids!

This five stars is for Dino. I was there 5 min before they close. I bought my stuff and I wanted a Cigarette fuse but I did not know what the fuse shape or amp! So i did not buy and when I went out I met Dino outside as he was about to leave. He asked me if I bought the fuse I told him I didn't know which one. He went into my car and found the bad fuse and replaced it with the spare one. Now it works. I asked him how much I owes he said a smile!! Unbelievable guy! Thank you Dino

Oscar is a great help. Was having some battery issues and Oscar was extremely helpful in testing my battery out and getting me into a new one because mine was old. Thanks!

Total jerks. I've been in there more than a few times, only because it's conveniant, but I ALWAYS get attitude from these guys that work there. They're rude, never say hello, or thanks, just a bunch a sad workers, and the last time I was in there, a product was labelled one price, but they charged me a higher price, and when I mentioned it to the salesperson, he told me with a caveman grunt. "that's the price!" Don't waste your time and money with these losers.

In a world with, y'know, "The Internet," being super passive-aggressive and making someone wait over 12 minutes when they ask to find an (ez) item is, maybe, I dunno, a really bad idea? Also, I was literally told the item "doesn't exist." and for sure *they* wouldn't have it, & then I found it pretty easily on the shelf. Overpriced. Omw to a competitor down the road to buy that (and the 2 other items) I came here to quickly get and go!

They are not providing hydraulic hose repair service. Even if O'Reilly's website shows that they should.

Always treat me good. They don’t treat me like an unknowing women like their competitors have in the past. I always take my business to O’Reilys. Refuse to go anywhere else. I like their rewards program too.

Helpful staff helped me find what I needed and the store had the inventory in stock available. Win win.

my mechanic says they have the best brakes in his opinion. Good place. Friendly service

horrible service and horrible manager today with worst customer service attitude..he was saying to me you are not a child you can change your own brake lights when I asked for help and he refused to even do anything today. I dont know how they keep their customers coming back there ??