I wanted to share a 5-star review for Angela, a manager at the Costco in Foster City. She helped me with a price correction, and she was incredibly patient, professional, and thorough in getting the issue resolved. She made the whole process smooth and stress-free, and I really appreciated her calm, helpful attitude.
One small suggestion (not a complaint): it would be great if Costco could modernize the terminal/emulation system at the registers/service desk—it looked like an older Micro Focus Rumba-style interface. Updating that system could make things even faster for both employees and members.
Thank you again to Angela and the Foster City team.
Great Costco location. This one is a lot easier to deal with in terms of parking and navigating the store. However, it can still get hectic during weekends and rush hour.
Good products and always something new, this location specially has a lot of oriental products like cookies, pies, etc, etc, prices are very good in most cases
I budget Tires for my car with Warranty then I have a problem with one of them I took it back to the shop they have excuses not to use the warranty ,I'll never go back there again
Once of the return desk women is very rude. I don't know it's because lack of training, or because Costco intentionally making it a bad experience for customers.
The parking and vehicle access entry/exits makes this specific Costco location a horrible place to shop at. There are only two entry/exit points for this location and both are situated on the same busy street. The non-traffic light entry is clogged up by cars attempting to make a left turn out of the parking lot causing a backup of cars that then blocks all the parking lanes. The traffic light entry is only a few yds from the Costco entry. Cars using this entry have to wait for the customers crossing the street from the parking lot to the Costco entry. The steady stream of customers cause a bottleneck of cars at the traffic light and at the pedestrian crossing. Except for the parking situation, this is a great Costco.
The eyewear section lacks professional ppl they tell you they need to measure you and they can’t sell you product till they do. I have prescription and needed a second pair. The Philippine (Asian) women that works there needs to understand it’s the holiday season. Other ppl can and will purchase on the behalf of someone. I’ve done it before. It’s ludicrous they only sell display glasses when asking for a ship to order when mentioning on hand. Please realize that I can purchase eyewear especially these from my doctors office. I’m appalled people like this work and represent the Kirkland brand that we grew to love. Very disappointing.
I was at the Foster City Costco this week eyeing a 60-pound box of Duraflame logs. I went searching for help and found employee Aaron toward the back of the store. Instead of him dodging eye contact, he greeted me with cheerful energy and happily hefted the massive box of logs onto my cart. His cheerful countenance and willingness to jump in "lit up" the place more than the Duraflame logs ever could, and he represents Costco beautifully.
I was in the Foster City Costco this morning looking for a product they didn't have. Bill called the SSF Costco and had another employee save the product for me. Everyone I encountered at all the Costco stores were very kind, patient and supportive. Thank you!
Great service at the Pharmacy and Tire Shop. Thank you! Food service pizza or hot dog is still a winner. However, ingredients in Cobb Salad were not up to Costco standards. Keep it simple and stick with the hot dog business.
The store is very busy, I forgot my card. It took 15 minutes- to get a replacement. (2 people were before me) once waited on- person was awesome. We bought a few things- then paid for them. Ordered the new brownie Caramel Sunday. Person waiting on me- did a disappointing job. It was mostly chocolate icecream with about 1 tablespoon of brownies on top / a few on the bottom. A teaspoon amount of caramel on top if that. I questioned her and she was dismissive and rude- (. I was disappointed mainly because my husband has an illness and was having a good day and has been wanting to try one for a while. Just a heads up about this otherwise nice Costco. The food area staff demonstrated a lack of care about the customers and this was not the first time- never again.
Didn’t know Costco was running a class system now — I’m out here flashing my Gold Star while the Executive aristocrats waltz in early. Next up: velvet ropes by the rotisserie chickens?
Excellent Costco. Food court is fine. I go all the time and the 1-2 people complaining are delusional or got unlucky. It's a standard, great Costco and the team does a great job here.
I've visited a lot of Costco locations in the Bay Area, but the food court at this one was an absolute mess. The line was unlike anything I'd ever seen—it was so long it was blocking the exit where people get their receipts checked. And after waiting forever, I found out both soda machines were broken! They were only serving canned Coke and Sprite, which meant no diet drinks and no refills. If I had known, I probably would have skipped this location entirely on that day. The rest of the store was great as always, but the food court was a huge letdown.
Well-run and consistently stocked, this Costco offers surprisingly calm weekday flow. Carts move smoothly in wide aisles, and sample stations rarely obstruct traffic. The food court has covered outdoor seating—ideal for cooling off post-shop with a quick bite.
However, parking can feel like a chess match during weekends and early evenings. The store layout is intuitive once familiar, and staff often help with loading larger items. Accessibility includes wheelchair carts and electric scooters by request. Recommend pairing with Marlin Park for an efficient back-to-back errand and unwind combo.
Unlike some of other Costco. This is well balanced in selection and warehouse is always in best shape. You always feel good to be in store. Our go to Costco!
For tire center. Don’t send your nice car and new wheels here. They got the job done. Replaced 4 new tires. Dented and scratched all of them during installation.
My favorite part of Costco is the food court. The prices are really cheap, and while it kind of matches the quality, it's still great value for lunch or dinner. It is a shame that they removed the indoor seating for the food court, but at least the outdoor seating remains. Costco has many products that I have difficulty finding anywhere else, and in bulk. I enjoy the perk of free samples, so you can test products before you buy them.
The service is okay. They have added self-checkout stations which speeds up the checkout process. This is a good improvement, considering how busy this Costco can get. The atmosphere of the store is quite sterile and chaotic.
The location is a bit awkward. It is close to the freeway, which makes it rather noisy. There is a bus stop nearby (Metro Center & Vintage Park stop), which is convenient. Overall, 3/5.
Ok, so the hot dog is actually so good, sometimes it is too juicy but overall a great deal $1 for a hot dog 50 cents for a drink. Staff was really nice when I showed them the recipe. I expected to wait like 5 min. so I went to get my drink and I didn't realize my hot dog was already ready but the worker was really patient and waited for me to get my hot dog.
Best place to shop for your daily household needs. But just remember this is a small Costco compared to other Costco in the area. There are many items that this Costco don't have. They also doesn't carry a lot of items, Especially items that are not as popular as others. I just found out that this Costco doesn't carry Kirkland Blue Agave. What a joke. So if you're looking for particular Items, you might not find it here. but you could talk to the supervisor and they will look up and see if other store carries them. One of the Costco hack, that not many people know about is their roast chicken leg quarters. See Photos below. These Roast chicken leg quarters are from the leftover roast chicken from previous night.
They used to breast for the salad and they sell the leg quarters in a package that usually contain seven to eight leg quarters. If you like dark meat, this is the best deal. The best part is that it only cost $4.99. and it weighs more than the roast chicken.
If you can't find it in the deli section then someone else must have purchased it. Please don't go bother the deli employees. They will tell you it's been sold out.
Friendly and helpful staffs. A typical, well run Costco with efficient service, well stocked shelves and fair prices. Jewelry, electronics, basic clothing, household items, and plenty of food. Parking can be tough because the store is always crowded.
Great selection of wine, whiskey, seafood, meat, vegetables, and fruits. Fast and efficient check-out process, along with a large parking lot. The free nitrogen tire pump has also been very useful. Only wish they hadn’t taken so long in fixing the kitchen for the roasted chicken and ribs!
Definitely be careful about the actual price during checkout to avoid surprises. On top of that, one of the supervisor was very rude and condescending.
I ran into a product being mislabeled (wrong item and price). See pic below. The actual checkout price was much higher than the tag displayed on the shelf. I assumed it was an honest mistake of the label, and brought it to the attention to a staff. He was fine, acknowledged the label being wrong and inconsistent with the checkout price, and he brought in the supervisor in order to find out the right price/tag for the item.
The supervisor turned out to be extremely rude. Immediately assumed I was trying to claim the lower price, which I assured him that’s not the case. I explained that I just want to find out what the right price is. He also insisted the right price tag was there, and immediately started lecturing: “you need to look carefully next time”, which can easily be disputed with the picture I took about the wrong tag. The earlier staff also didn’t point out any other tag there the first time he verified. Throughout this exchange, he demonstrated extremely negative and condescending tones, super defensive, and blame the whole thing on me not reading the right tag, even after i showed him the picture proving the wrong tag being on the wrong item.
It all started with a very minor and innocent action to ask the staff to correct the tag to avoid confusion for other customer like me, and turned into a series of very unpleasant accusations and lecturing.
Costco Foster City is my first choice for shopping of all the Costco’s on the Peninsula. The Foster City Costco is located in a nice safe area with plenty of parking space, freeway access, and easy shopping. This Costco location feels much more organized and cleaner. The tire center staff are very helpful especially after i had problems with my tire valves. The tire and vehicle battery prices are very competitive.
Nothing to complain about. A typical, well run Costco with efficient service, well stocked shelves and fair prices. Jewelry, electronics, basic clothing, household items, and plenty of food. Parking can be tough because the store is always crowded. Nowhere to sit except patio furniture area. Bathrooms are clean.
Love the free food tasting and the snack bar. Some seating moved outdoors. Very good return policy and extra year warranty on electronics. Ordered a new pair of glasses. Only $260 with lots of extras. Eye exam in Redwood City store was $55.
