Blue Water Towing JunkYard in Daly City (CA)

0 STARS! The worst towing company. The employees are incredibly rude and unprofessional. They seem like they hate their job and are not knowledgable to answer any questions a customer may have. Management is incapable of running a proper business. They don’t communicate effectively. I called to ask a simple question, and the lady who answered was dismissive and rude. I emailed to management and received a response once, then never again. This towing company is not worth a call… support a different towing business!!

We were stuck with a flat tire inside Golden Gate Park at night called a couple of places and there prices were outrageous and minimum wate time was between 2-4 hours. Called Blue Water towing and they gave us an awesome price and they were 15 minutes away. Office clerk was very understanding and the driver was very respectful and fast. This team will always be my first choice and I would definitely recommend them. You heed not look any farther.

Their driver kept my money It was 80$ Now he blocked me. He said I don’t have a change and will Zelle to u. Anyway this is not good enough

Don’t ever use it. They lost my car keys after an accident and the guy who towed it works illegally there. They put a receipt with a Mario guy but said that he quit more than a year ago. Really shady place. And rude people.

They have a sign outside that says call or knock since their doors are always locked. So we knocked and some lady walked up to the door. Refused to talk to us. Only made a cellphone sign with her hands basically trying to tell us to call. So I called, they said someone would be at the door shortly. After 10 minutes I get a call back saying that the manager will be back in 10 minutes to do my vehicle release. They should change their sign since it's wrong. They should also have a better set up than making customers sta outside of their closed doors for 20+ minutes twirling your thumbs.

One of the staff members was friendly and patient while i gathered all my belongings from my car but he insisted i let him hold my keys while getting my items to ensure i don't try taking off with my car which is understandable. However, when I was finished they would not give me back my keys and said that they had to keep them. Then they kept trying to get me to give up my title because they said the fees would end up being too high to get the car back so I gave them the title and they tried charging me 350 for turning over the title and getting my belongings. I took my title back but they still would not give back my keys and I still don't know why they towed my car in the first place and they could not give me adaquate information. They stole my car and tried getting me to give up the title keys and pay them on top of it. THEY ARE THIEF'S.

This place is vile, Mary at the front desk has no interest in taking responsibility for the actions of her company and the at least one of the drivers is incompetent, and here is the reason why. A vehicle that was designated By AAA to be dropped off was driven to the location, due to the confusion of the driver, the vehicle was not dropped of. There are three legitimate businesses in this complex, large income business that have vehicles dropped off almost daily. Despite this, it was determined that the location looked abandoned and there was no mailbox....despite the fact that if you Google the address there is another tow truck pictured next to the existing mailbox. Because of this storage fees have to be paid...due to the incompetence of this company time and money has been lost. On top of not being able to drop off a vehicle, they lied to AAA about the conditions of the shop. Many of the circumstances of this situations seem like a scam. This is not a good company. I would suggest a more reputable company to use.

Wonderful and fast service! Very affordable, too. Got quoted twice the amount for the same distance and vehicle type from Westlake Towing and Calderon Towing. Professional, efficient service. Truck came in about 15min to me at Lake Merced. Driver was very pleasant and friendly. It was pitch black dark at night and I was alone, a young female and felt very safe and at ease. Highly, highly recommend!

Person name Gary that quoted me was rude and tried to get more money from me. I was going to try them because they were closer to the disabled car & recommend by AAA. Now I will never use or do business with them. I got a tow company that was cheaper and better customer service. I won't even contact them or recommend them. I don't understand why AAA uses them??

I just watched a shocking video posted to social media of a Blue Water Towing driver named Carlos trying to a haul away a vehicle with at least half a dozen dogs in it. This is shocking, predatory behavior by this company .

Love the guys here. They provide some the best service and accurate safe work I've seen. I would recommend them to my friends and family any day. Ask for Mario and get 5 start service.

They towed away my car without any signs posted, and the lady answering the phone was VERY rude.

Jonathan give me a tow and was very professional. He was very nice and treated our Acura like it was his own car. He made sure she was secure on the flatbed and was never is a hurry.

The lesson is: Don't tow away vehicles who's license plates say "U.S. Government For Official Use Only", then tell the driver 1) That you don't have it. 2) Backpedal and admit that you do, but say they have to have a form "signed by the real owner" (!?!) 3) Blame the entire situation on the Daly City Police Department. Just saying.

When buisness is slow they illegally tow cars late night off residential parking and lie and say somebody called them. If your parked in your own complex and your not in any neighbors way, beware. Blue Water will tow late night claiming somone called.

Horrible service. Girl on the phone didn’t want to speak with me, only my insurance provider. Tow truck driver drove right past me and kept going. No one communicated with me ahead of time or to try to locate me. Lazy and unprofessional towing company

Wow. My car got taken here bc it was involved in an accident. The Daly City police told me that I wouldn't be charged for the storage of the vehicle and when I picked up the car it cost almost 1,000 to get the car out. What a joke. Don't believe people even if it's there job.

Called see about my car lady very rude .ask speak to someone else denied service .very unprofessional .

This company do tows much cheaper than either around 80 for a tow from down town to Daly city not bad at all.

You can walk from Colma Bart. If you're going during the weekend, call ahead. You could end up waiting 30 minutes or more.

I call for a tow ,in 30 minutes they show up they help me take my car to the body shop.The driver Mario was polite and he seem like he had a lot to experience on the job.

Called to get car towed in my personal spot which I pay for monthly with documents and the receptionists or what ever you want to call her refused to help and repeatedly hung up on me ...very rude ... told me I’m not helping you ... it could have been a big payday for Blue Water ...

Scammers- stay away!

Do not waste your time they will not help you.

Professional answering/greeting... Professional vehicle handling.. fast

Great. Service

Very polite and professional and organized. Fast