You know, places like these never get good reviews. Everyone is already pissed off because getting towed sucks. That being said, they are just doing their job, dude. I got mine towed today. I was walking lost all around the city. My friend, thank goodness, got hold of these people. He said it would be over $600. When I arrived, I took my number ( do not forget to print your ticket number at the entrance or you will waste valuable waiting time ) and was greeted by the lovely Leela. She was so polite, respectful and had such a nice attitude that I immediately felt better about my bad situation. She informed me that I only needed to provide $100. That was such a huge relief. I was also worried because I only have an out-of-state ID right now. This worried her, but she worked with me and we solved the issue with something else that I had on-hand! She was so amazing! Thanks to her, I have my car back and feel like I was rescued by Leela. I am so glad she gave me her name because she truly deserves a glowing review. Women like her that probably get yelled at all day and stay that kind are such an inspiration ( yes I am a dude but some women are my hero's it's true ) and I will strive to be half the person that she is. It takes a lot to stay that nice in a place like that with all those raging people that probably treat her badly. Thank you so much Leela I hope you get the recognition that you deserve in this career and get treated as well as you treat others! Have a great day.

Matt Lumpkins

06/15/2024 05:17:34

Great service! High security! Too expensive! Don’t come here.

Marissa Endres

09/21/2024 21:04:51

My car was towed because I was 7 min late. I think the city should have left me a ticket instead of towing my whole car. I took an uber to pick my car up from this tow yard and thankfully they have wavers to help. The people at front are unable to drop or wave anything more than what is offered in the waiver so keep your pride and don't give them a sob story. Was able to pay and grab my car in about 10 min. After your car gets towed expect a (±$105) ticket in the mail. Giving them a 3 for affordability and speed

Ivana Barrios

02/02/2022 21:58:50

For what it is, I can't complain too much. They were efficient and courteous and we were in and out within 15 minutes. They accept all forms of payment, including Google Wallet and Apple Pay. The people there didn't tow my car, so my complaints aren't with them. They will only release the car to the registered owner with ID; this is pretty standard practice. There is an administrative fee, a towing fee, a storage fee, and the cost of the citation It was a $750 mistake we made not reading the sign carefully when we parked. The City and County of SF acknowledges their pricing is grievously high. They call it deterrance. Well played.

Casey Cooper

12/29/2023 02:46:25

Hate this place. First of all, they towed my car for "6 months or older expired registration". Mine ended exactly 6 months in April 2023 but was paid for till 2024 but Because I couldn't pass smog, i didn't have the sticker. Then they towed in front of my house in a residential area with no traffic where they have multiple cars, and trucks, in the area with no plates at all.

Jong (iMaGiNaSiaN)

02/23/2024 04:22:35

Horrible experience! luckily I got my car back that same day! My family had to help me out because the charges are insane!!! I got a ticket plus all the fees for the towing. Super shady business going on here! I was parked for like less than 20 minutes and my car was towed in minutes! Honestly, I’m staying away from San Francisco. I suggest you do NOT park on any street near downtown area! Your car is not safe, Just pay for a parking spot in a parking garage! Save yourself $800 dollars!!

Miss Escobar

07/20/2023 02:16:53

Difficult to access location for public transportation (taxi or ride-share service is recommended). Run of the mill counter staff (think DMV on a slow day); lot security is jumpy, afraid of physical battery when it comes to recovering stolen property. Only one person (the registered owner) allowed in the lot proper to inspect the vehicle before release. Aggravating this is a "no documentation/electronic device" policy, which hampers communication between individuals in the lot with their technical assistants. Do not visit San Francisco — the whole place is now rivaling actual Hell on Earth, and needs to be smothered like ancient Sodom.

Stephen Ng

12/30/2023 19:59:13

Well spent city resources towing the cars of people who aren’t blocking the right of way nor are their parked cars affecting public safety. But at least those costs are recovered through $600 towing fines! Criminal organization. Disgraceful.

JMD JMD

11/16/2023 13:48:15

Not sure why the people complain here, they are doing their job, if you left the car in the tow way zone even for 20 min you can expect it to be towed away. But the service in retrieving the car was pretty efficient, I got my car back in like 5 minutes I arrived there!

Artem

08/26/2023 06:47:11

I must say they were very helpful anduring this unusual experience. I don't believe I should have been told in the first place. I have questions about getting a bread refund and about their policies on choing cars unnecessarily

World Peace

11/27/2023 11:09:28

My wife and I were in an accident where I and her walked away with scratches.

nasty nate

09/10/2024 12:16:58

Oh, fair city of San Francisco, where justice's scales doth tip awry, and thy vehicle impound, a cruel specter of hardship, doth haunt the humble souls of the poor and the toiling masses. With each towed car, the weight of despair falls heavy upon those who labor tirelessly, their pockets emptied by fees and fines, whilst the wealthy remain unburdened by such woes. Is this the measure of justice, where the purse-poor bear the brunt of thy vehicular vengeance, whilst the privileged pass unscathed? Methinks, 'tis a system unjust, designed to punish those who struggle, while the well-heeled watch from afar, untouched by this punitive grip. O, San Francisco, let equity be thy guide, and ease the burden on those of humble means, for justice should not be a coinage of despair but a mantle of fairness for all to bear.

ka chow

10/25/2023 01:21:41

700 total to get your car out, dude in the back insisted to show a driver license physically… they won’t take photo of DLC and their requirements board don’t say anything about “physical cdl” …..

DwhiteTv

12/13/2023 07:13:43

No stars, this is a criminal organization. It's sad to see that a so-called liberal city only pays lip service to keep the interest of liberal investors and yuppie transplants while the working class is crushed by housing inequality and policies that target the low-income community further perpetuating the rising inequity in this city and this country. SHAME!

Johnny Martinez Farciert

07/08/2023 20:05:40

Adding insult to injury, they are super rude. First I got yelled at for walking through the unlocked door where 3 desks were open but I hadn't taken a number, then they sent me down to a locked gate with no signs or instructions. I could see people walking around with flashlights in the distance so I called out to them and got yelled at "Wait!" Sure, happily, but how was in supposed to know you even knew I was there? They have a lot of process and there is no signs to tell you what to expect.

Kyra Peyton

01/10/2023 15:50:26

Received excellent service after my truck was stolen and recovered by SFPD. Process was easy to follow and worked out well.

Peter Van Zandt

09/26/2023 16:38:38

The best $4,200 I never spent. The ppl at the counter sucked, very short in their answers and not informative at all in regards to what I had to do in order to retrieve my vehicle. It got worse when I went to the back and my battery was dead. They don't even help with jump starting the cars after sitting for two weeks. I literally had to pay a tow truck driver $5 and I promise to give him five more just to get a jump to get out of there it was like a backyard hustle terrible job service

Jesse Ali

08/10/2021 02:56:16

They are towing cars after putting temporary signs after the car is parked. America needs help. The economy is in real bad shape . They shouldn't be doing this to their own citizens.

Nikhil

09/18/2023 22:37:13

Carlos and Nicole at the front desk were both very kind and extremely knowledgeable. Security in the lot was also courteous. I arrived at 3:55 and got into my car at 4:15. I can imagine that this is not an easy for job for anyone and I appreciate everyone's time and energy involved in alleviating and resolving my predicament.

Mabet Hill

10/22/2020 00:20:19

My vehicle was stolen and recovered by police. It ended up at AutoReturn. I physically watched them drag my Subaru while in park by the front tires with a forklift they then pushed it in the same fashion. Imagine that, my cars alignment is now jacked and possibly frame damage... May also have transmission damage. Good job guys. The only reason I gave two stars is because the attendant at the counter was friendly and polite.

Richard Harty

10/07/2021 17:06:20

After waiting for 3.5 hours in the middle of the night in the pouring rain for another tow company who kept delaying their arrival, we called SF Tow. Samuel arrived within 30 minutes of our call. He was professional, helpful and caring. I highly recommend their services.

Hilary Furlong

10/26/2021 01:03:15

Like obviously no one wants to get towed but it's super fast to get your car out and the dude was really nice. It's super expensive but if you've ever applied for unemployment ask if they will give you a discount (i hadn't) in and out in 5min

Uzair Haq

03/08/2022 16:16:05

I have to give the 5 starts although they towed my car twice in San Francisco at the meter. One fee being $500 and a week later costing $100 . That feet 5 starts for making the process easy to navigate and offers every resource that may help the process including payment plans.

kc matthews

12/31/2021 11:06:05

My car got impounded due to illegal parking (my bad for not reading the signs). I wasn't sure where to look for it and it took me days to finally contact them to see if they have it. Luckily they have a storage facility where my car ended up at. Had no issues locating it in their system and they were straightforward with the steps needed to get my car released.

Dispatch Manager

01/13/2020 09:38:55

These people towed my car, but that's not why they get 1 star. They get 1 star because they did $2500 worth of damage to it when they towed it. Going through the claims process now. If they are fair, I'll update my review to reflect the good faith. If they jerk me around, I'm going to sue.

Signature Seven

07/30/2019 18:35:41

This morning I got towed because of the street cleaners, I'm not a san francisco native so i don't know the parking problems. Anyways the lady at the deck named ANNA helped me bigtime. She saved me alot of money. Almost 700$ is what they were goin to charge me but since i have california medi-cal.... she (ANNA) ☆☆☆☆reduced the fee's to only 100$. So very grateful for the help. If you ever get towed and feel discouraged, call them up and they will help you out.

Jacob HUtchinson

10/12/2021 03:37:41

Very unsafe place. While there, a homeless guy came in off the street and tried to start trouble with the desk clerk behind the glass-plated window. Then, he tried to drag my friend and me into their argument. Not wanting to involve myself in someone else's argument or escalate the tension, I just ignored what was taking place; which made the guy a little bit more angry. He then felt compelled to grab my arm to get my further attention (as if he didn't have it already). The desk clerk phoned the police. By the time the police got there, the guy had gone back outside and was staggering down the street. After my friend and I retrieved his car and we're driving off, we did see that they had caught up with the guy and were questioning him. The plated-glass window did provide protection for the desk clerk, however left my friend and me vulnerable. AutoReturn knows there is potential for this to happen and should go a step further by providing the same protection for their customers; the very same people who are there handing over hundreds of dollars to retrieve autos that had been towed. Isn't that injury enough without having to possibly sustain bodily harm while on their property? Kudos to the desk clerk for phoning the police, and to the parking lot attendant who provided a jump start to my friend's truck whose battery had drained.

Me Go

06/22/2018 05:32:25

Staff was not really friendly. The lady who i encountered was very rude these three stars rating is for the people who was working in the parking lot . They were very polite and friendly even though they were working outside in heat.

syed manan

06/28/2022 21:07:29

Nobody does business here for a good time - I get it - but you don't have to give them a bad review because of it. What I can say is that the clerks act like they don't want to be there, the decor is dead like a prison visitor center, the lighting is life draining and, of course, you are going to be overcharged like you just had an ambulance ride. Come on, put in some fake plants and some warm LED lighting; you have the money. At least the guys in the yard have a better attitude; they were helpful and sympathetic (and why not? They get to reunite you with your car while the clerks inside have to listen to you scream while they drain you of money). I know that this review won't change anyone's mind about this place - maybe it's catharsis or maybe this will evoke a smile to the poor sap looking up Google to find where their car got towed.

Robert N

11/02/2018 15:50:33

Worst Tow service in the Bay Area. They towed my car and broke it. It costs me $5k to fix it. Don't they know how to pull the car?? Seriously, ?? How careless workers do you have to do the job? Shame on you! Check your car before you drive, or else you have to pay like me.

Buzzton

04/01/2022 16:49:34

Address:	450 7th St, San, CA 94103
Phone:	+1 415-865-8200
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 398 Reviews
ZIP Code:	94103
Open Hours:	Open 24 hours
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

SFMTA Impound JunkYard in San Francisco (CA)

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