This place is a total scam!!! They'll do anything do screw you out of being able to retrieve your vehicle, rack up the cost until you can no longer afford it and then auction off your vehicle. Don't do business with them under any circumstances!! I pray they lose sleep at night and stub their big toe for how they do people. They even put the wrong address on the slip they left behind for the owner that takes you to a spot 20 minutes away. Literally anything
Absolutely the worst towing experience I've ever had. The employees at American Towing were beyond rude from the moment I called. The dispatcher acted like I was bothering them just by asking for help
We had a vehicle break down high in the Otay Wilderness late in the evening. They answered the phone on the first call Friday night and had a tow truck at the base of the mountain within 20 minutes. They came up the mountain and loaded a 3/4 ton truck and brought it down to a mechanic of our choosing all before 2300 hours. Very impressed with Victor in how fast and proficient he was. Couldn’t have asked for better and faster service.
I never used this service but was tailgated by a driver who tried to force me out of a lane, then quickly excited to another freeway... whats the point? He wasn't even going my way. He then flipped me off twice because that's what a logical person does I guess when they're wrong. Never used the service and never plan to
Not only do they think there the government they are also really bad thief. And there excuse will always put we work with government. What does that supposed to make me belief that you guys ain’t corrupted. Pls.
I wish there was an option for negative stars. Picked up my sister's car from this place they are horrible. Her car was taken 3 weeks after she got the car off the lot bran new. When we got her car back it was clear they were using her car for there own personal use. From the huge dent on the back bumper to the kid mask in the back seat. O yeah did I for get to mention the miles on the car are dubbled and here is the kicker they switched her tires. Wow worst towplace ever. O and I have proof of it all.
This company takes cars from no reason and they scratch my wifes vehicle and the owner was so coward that didnt show up and at the end they didnt pay fpr the damage they go to parking lots like around 2 or 3 am and take cars I even tought my wife's car was stolen, I am pretty shure the good reviews are from the family who like to steel money from people
Scrum of the earth, my car was towed They refused to allow me access my car for my family's items. Unheard of. Something is slimy about a COMPANY running around at 2 a.m. looking for tows
If I could give them less than 1 star I would. Customer service was awful, they were extremely rude to my friend when he asked questions, then after the 3 plus hours it took to get the car back they drive the car with only one lug in it (how there was only 1 lugnut in the wheel when they drove but when they towed it with 5 I have no idea). The wheel fell off and destroyed my front fender and tried to blame me. Disgusting company and the police will be notified.
Bought an auction car picked up at American towing. The staff was friendly. The pickup was easy breezy. They jump started the car and it even had some gas.
I was recently in a car accident and this horrible company towed my car. As if car accidents weren't stressful enough, I was repulsed by the Customer Service or lack thereof, service. They never answer the phone or return messages, they misplace vital paper work and try to place blame on customers, even though I have a fax confirmation for 2 pages going through "ok". I have never had a "manager " named Liz, treat me with such disrespect and rudeness. I am a Human Resources Manager and can tell you right now, that is not how you treat customers regardless of the situation. Not sure how they stay in business with such unqualified personnel in management. I hope I never ever have to deal with this terribly unprofessional company again. Absolutely disgusted .
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