RAE An Automotive Service Co. Inc. in
Ramona (CA)

Laurens customer service is top notch. Wish i knew the service tech's name but he was a good communicator as well. Real time updates and always knew where we stood with costs.

RAE always does us right! Whatever vehicle they service, it's a solid service with no issues after the fact. They're my go to for auto work.

My 02 Mercedes was originally a new England vehicle, so it has definitely seen better days. RAE has worked on my car a couple times and each time I leave satisfied. No matter the amount of work I need done, they are always willing to help as best they can. The only reason ive needed multiple visits is because the car is a bit of a junker haha.

Thank you! You provided me with some invaluable information and insight about my vehicle and that information was absolutely necessary to me when making a decision about moving forward with my truck. You all were exceptionally helpful and informative. A shop i will definitely continue taking my vehicles to for future services.

I take my company and personal vehicles to RAE. I find them to be friendly, honest, and fair prices. The best of all worlds ! They always go above and beyond to do things right.

I had brought my Rav4 to the dealership for recall work. They said I needed all new rotars and pads front and rear. I brought my vehicle to RAE and they said I only needed front and not rear saving ne lots if money. Great service, very friendly and reasonable price.

I have an old clunky Mercedes and it had all kinds of electrical problems. These guys hooked me up with a brand new alternator and totally fixed everything else that was draining the battery. It's an old car but they took very good care of it and it's running like a champ again! I really appreciate the quality of work and fast service. It only took 2 days and my car is like brand new again, starting up every time and running good.

My first time using RAE. SUPER service. Thankful for the quick turn around time. I am astonished at all of the services they offer! My ole Dodge truck is a 2500 V10. It means a lot to me. I want to keep it on the road. I will be using RAE from now on for all of my vehicles, even the ole horse trailer. Thank so much. They didn't break the bank either.

Lovely experience with RAE!!! They treated me with so much kindness and care, and got me out in a reasonable amount of time. Thank you guys!

I had a issue with my truck that was beyond my skill set. They found the problem and fixed it in a timely manner. I am really happy with this place and I'll be taking my vehicles to them from now on

Best customer service. I was in need of brakes in a hurry and they did an amazing job. Highly recommend them.

The RAE team installed a new steering box and did a four wheel alignment on my 63 Corvette. They did an outstanding job and went the extra mile to do the alignment right. The car now drives awesome!

Great honest service, friendly people and experienced staff. Needed some additional customization on my repair and they handled it very professionally without a high sticker price. I definitely will be back!

Highly recommend RAE Automotive! This is the first time I took a vehicle to them and I am incredibly happy with the service I received, the turnaround time to pick up my car and the constant communication along the way!

2004 Ford F-150. Catalytic converter needed replacement and these guys did an amazing job. Had a slight hiccup in the beginning but Lauren the office manager did an amazing job rectifying the problem. The original employee that ordered the catalytic converter did not do enough research and ordered the wrong one which was on back order. Lauren jumped in and handled everything as smooth as a children's slide. Haha. Customer service Top notch and Bill is an amazing owner. I believe it's Bill but if you need your vehicle fixed at the right price with great customer service bring it to RAE.

These gentlemen treated us so great this morning! They got our vehicle taken care of fairly quick and allowed my daughter and I to eat our breakfast in their office! They also had cute children's books that we had fun reading while we waited, thank you so much! 😊

I had rat problems in my Mazda engine. They worked tirelessly getting every bit out, tapping up some tubing with special tape. They were very kind to me and let me know exactly what they needed to do and an estimate of how much it was gonna cost. They were right on that estimate. I always go to them when I have six month services/check up on my car and never had any problem? you won’t be sorry for any service you take your car in for.

Called to get a quote, they said they don't do quotes over the phone and I would have to bring it in to get all the information. Typically the only information they need is the truck make and model and/or the vin number. Not sure if it's a marketing technique but the dude gave me attitude when I was questioning why I had to bring it in. DO NOT recommend just based of the shadiness and attitude.

Top to bottom, absolutely fantastic shop to deal with. The service writers take the time to make sure they understand your issue and you understand thier approach to the repair. The techs are available for any questions. Work is done in a professional workman like manner. Rates are fair and reasonable. I could not be more pleased.

Had an Engine rebuild due to burning oil for my VW. Great work, kind staff, Trustworthy mechanics, they give a courtesy call to see how the car is doing. Thank you.

Great local auto repair place. As a single woman, I am always weary of traditional “male roles“ when looking for a new place for any kind of repairs. I never felt intimidated, never felt like I was looked down upon, never felt like I was the “little lady“ who didn’t know much of anything. I always ask if someone would go back to that establishment, rehire them, etc., etc., and to me that is a great gauge of how they really feel about the business and or person. I would (and Will) most definitely return.

RAE is my new favorite place to go for car repairs. I had to leave the other business because of trust issues. A friend of mine had recommended RAE. I plan on thanking him as well. The whole experience was favorable. It so important to me to be able to completely trust the mechanics that I hire.

$700 for unnecessary repair, problem continued to persist. Promised follow up and additional quotes, but never called back.. even after multiple messages and promises to call back. I'm pretty sure they knew that they got busted charging me for an unnecessary repair on the front end and didn't want to follow up because they didn't want to answer for what they had done. I spoke to multiple other shops about the problem and they all said that this shop has a bad reputation for charging for repairs that are unnecessary on the front end and then turning around and charging top dollar for the repair that was needed to begin with. I trusted these folks with my vehicle and they repaid that trust by scamming me out of over $700 and then refusing to follow up and call back as promised. I would beware of this shop.

This was my first visit, as a neighbor said they were great and always helpful with her. My visor on my 2020 Ram Eco Diesel 1500 just dropped down, done, broke. Adam was able to get me a quote and order the part right then and there. The part arrived early the following day and I was back on the road again.

Randy the owner and Adam the service advisor were professional, patient and had absolute integrity helping my “seasoned citizen” mom with her 2018 Honda Accord. I’m thankful there are people like the team at RAE who actually care about their customers.

So this is my first experience and it was a great one all around I won’t bore you with all the great conversations, the attention to detail, good customer service was on point. I bought this 2000 Toyota four-wheel-drive from one of my customers (I own a plumbing company) it’s beautiful and almost 25 years old, but I wanted to make sure everything‘s in good working condition even though it only has 100,000 miles on it. It needed an alignment but since it’s a 25 year old four-wheel-drive Toyota pretty much nobody can figure out how to align it or was willing to do so, these people would and did it a great job drives perfectly. They found a couple other things that I might wanna have looked at which I will down the road here shortly, anyway seems to me they probably run their company slimmer the way I run mine. Note this is only one experience first time customer but I have a good sense that it was a good value good customer service .

Brought my 29 Model A to RAE a few times now. Randy and his team are fantastic. Appreciate the honesty and friendliness everytime I'm at your Shop. Superb work! Thank you