Al's Towing in
Escondido (CA)

Thank you for your response. My review reflects a real experience that took place at 11:39 am which is within the hours you indicated Spanish-speaking staff are usually available. During that call, no attempt was made to transfer the call or provide assistance in Spanish; the conversation was simply ended. While I acknowledge what you describe as your standard practice, that was not my experience. I’m sharing this so others know what to expect and so the company can review how calls like this are actually handled.

Alex and juan came to the rescue ! These gentlemen don’t get enough credit ! Saved my life. Highly recommend

SHOUT OUT TO ALEX AND JUAN, THEY ARE SOME OF THE BEST TOW TRUCK DRIVERS OUT THERE THAT KNOW WHAT THEY ARE DOING, NO JOB TO BIG OR SMALL FOR THEM, I WILL BE RECOMMENDING ALS TOWING FOR ANYONE WHO NEEDS HONEST GUYS

Hector helped me through a stressful time. He drove 30 miles to tow my car, was a comfortable and safe ride :) Thank you

So I came to them after having my vehicle towed there by Esco PD. So I knew there were things I needed, as I was told, to be able to get in my car. Today I show up, not changing my story, from over the weekend on what's goin on. I really and totally understand they have a job to do. But they were very judgemental and condescending. I needed a photo id to get access to the car. My photo id or anything with my photo is in THE CAR. They were nice enough to go "look' but couldn't find it. They asked, even over the phone, when it was towed why wouldn't you have grabbed that stuff? Or asked it's your car why wouldn't you know where your stuff is? I wasn't present when my car got towed. Like I have explained all weekend when I called and said the same thing over and over. Just made me feel very judged and belittled.

I'm giving Al's towing one star based on an experience having my car impounded to their tow lot years ago. Clearly they have not changed as I read the recent reviews. They stole everything from my car and denied it and I do not easily forget. Maybe they won't pay the price in this life (although hopefully they do) but God sees all either way.

They towed my car where I live from a visitor parking and I had the parking permit display on the windshield and I paid $463 just to get it back and did care I had the parking permit. So rude

Always have a great experience with Hector and his team. Very knowledgeable and reliable. My third time with Al's towing. Will always use.

Ridiculous. They definitely have something going with the CHP department. My wife got taken into custody for passing all the field sobriety tests and they called Als to tow our vehicle. Would not let me take our vehicle because it had been in an altercation that day (the same one we were in). So they made her sit for 9 hours to make sure she was sober even though she passed breath, breath for drugs, urine, walking , counting, ect… so the next day we can go pick up our vehicle because she was sober havre passed all the tests and Al charged us $800 for a tow maybe a dozen miles away. And it’s was scratched from their wheel harnesses. I guess they really spread it around in San Diego county. Oh and we missed our son’s rehearsal dinner. Thankfully, we did make the wedding the next day.

The drivers are absolutely awesome. They took care of me after I got T-boned. They were even kind enough to help me gather all my stuff and made sure that I made it to my hotel. Would recommend them 110% better make it 200%

I was driving through Escondido on my way to a weekend camping trip when suddenly, my car started making a strange noise. I pulled over to the side of the road and realized that my tire had blown out. I had no spare tire and no idea what to do next. In a panic, I called Al's Towing in Escondido and explained my situation. The person who answered the phone was incredibly understanding and empathetic, and they assured me that they would send someone to help me out right away. Within minutes, a tow truck arrived on the scene. The driver, named Hector, was friendly and reassuring. He quickly assessed the situation and recommended that we tow my car to a nearby mechanic shop, where they could replace my tire. Hector loaded my car onto the tow truck with great care, making sure that nothing was damaged in the process. He then drove me to the mechanic shop, which was thankfully only a few miles away. Throughout the entire experience, Hector was incredibly professional and helpful. He kept me informed and updated on what was happening, and he even offered me some tips on how to avoid getting a flat tire in the future. Thanks to Al's Towing and Hector, what could have been a stressful and unpleasant experience turned out to be relatively painless. I'm grateful for their prompt and efficient service, and I would definitely recommend them to anyone in need of towing services in the Escondido area. Five stars all around!

Car was towed for my apartment without my noticed (argued with my landlord about this for another reason) and whoever was in charge at the front office tried to do whatever he can to make sure I had a terrible time to pick up my vehicle. Kept telling me I needed this or that (paperwork) and that the paperwork I did present him , as in registration and insurance was invalid because it didn’t have my full name. Took arguing with them back and fourth to finally be able to pay (an extremely huge fee) to get my car that was towed and stored for no more than 2 hours.

Car was impounded here with all my valuables. I went to retrieve my personal belongings and my laptop was missing (all my belongings were a mess, they clearly went through my car). I asked the employees and no one knew anything about it. I asked to speak to a manager and they said they knew nothing about it and that no one opened my car. I brought up calling the police and then they all of a sudden remembered they took it out of my car to “protect it”. I got home and my laptop was in recovery mode because they attempted to login numerous times. I called to complain and they acted like they didn’t know. I have a security system on my laptop and have pictures of the employees trying to break into my laptop.

This time was fine. Parking is terrible and the patio covering was leaking on me while standing at the window to talk to the guy. That wasn't the best. Rating for three leaking patio and past several experiences with them were less than ideal.

Was carpooling to work when the driver had a blow out. While we were dropping the spare they pulled up and helped use the floor jack to lift the truck and help out. Thankfully we weren’t too late to work thanks to Al’s stopping to help.

Went to retrieve my vehicle at Al’s towing. Pros: Hector was kind and courteous Cons: My vehicle was towed because per the warning notice stapled to my vehicle retrieval documentation “not having a parking permit displayed.” Ironically the warning was issued at approximately midnight based on the notice and was subsequently towed within hours of the warning. This isn’t the policy Brothers in Arms Security. It’s warn 1st and tow on the 2nd offense. There was no documented 1st offense. Instead, my vehicle was towed almost in parallel to the warning notification. As both Hector and I approached my vehicle we discovered the permit inside, albeit on the floorboard as it had become dislodged from the rearview mirror and slid around in transit to the impound. Had Brothers in Arms Security patrol done their due diligence, they would have seen the permit properly displayed in the vehicle. As a result, I was required to pay approximately $500 to get my vehicle due to their oversight.

Hector came and saved the day for us. We just picked up our work truck and it broke down again. Hector arrived on time and was able to get it started and we were on our way back to the repair place. Hector was kind and helpful and really helped make a bad situation turn around into a better one. We were so happy with him and everything he did to help us out. Would recommend Al’s Towing 100%!

Called Josh at Al's Towing to have them move a couple of sea container for me on my property. Very difficult move because of the terrain. He sent Eric to do the call. Amazing, the guy took it on like he did these sorts of unusual call on a regular basis. Very accommodating too. Nothing I asked seemed like an inconvenience to him.

I went there to see about a large work truck they had on Craigslist. The truck turned out to be unfit for the road and has back fees and penalties of approximately $3,000. Did they think nobody would notice? It's amazing that it is still legal for businesses to sell unsafe junk like this to the public.

This morning, Al's Towing came to our rescue! Starting with Rochelle, who was so friendly & professional. She dispatched Eric, who was kind, prompt & efficient! I will definitely utilize their services again.

Well, nobody likes to get their car towed. It's typically a frustrating interaction when you go to pick up your car. Recently my car was towed by Al's Towing and I have to say they were very pleasant and professional. I had a moment of snarkiness and Hector turned it right around and at the end we were having pleasant conversation. My circumstances for towing were actually kind of funny, and I happened to be a board member in the community from which my car was towed. Once the towing company figured that out, they proceeded to show me what steps they take to partner with communities in a very professional and discreet manner. Of course I knew who authorized the towing of my car, but under normal circumstances they protect the identity of the person making the request. I would recommend them for any community looking to partner with the towing company for parking issues.

I use Al's Towing on a regular basis for both my personal and business needs. They are always professional, ontime, courteous, careful and took the proper COVID protocols including masks AND gloves which I appreciate. Five stars!

I was having overheating issues when I went camping with my son. In the past I had bad experiences with some other companies so I tried Al’s because they were nearby and seem to have been in business a long time. I don’t write many reviews but I felt I needed to because they went out of their way to help me. They arrived fast, the driver was really friendly and first tried to see if we could do anything before towing it. He showed my son about the truck which he was super excited about and then made sure we were good with our ride before they took the car to a shop. I recommend them.

Had a painless experience with Al’s. Came out to tow my car pretty quickly and more importantly, and the guy was nice and careful with the car. Would highly recommend.

Very quick, responsive, and professional service. The truck came out right away and got my car picked up without a scratch. I’ll put these guys on speed-dial whenever I’m in San Diego. Thanks again!

Nobody looks forward to a breakdown. But when you have one, you don't need insult to injury. Instead you want to deal with a professional shop, a quick response, staff that respects you and your vehicle, clean/well maintained facilities & equipment, and great service at a fair price. My wife and I got all of that during our mishap while visiting San Diego. Owner clearly understands that his customers are his business lifeline. Keep up the good work.

Hector Ramos is the worst employee here. They did not listen And help me out. They were beyond rude and mean . Not professional at all . Please don't come here or at least don't get the guy H . Ramos . Or get this guy fired he's not good employee.