Dont call these guys they bait and switched are quote for a car tow. Triple AAA has better prices. I called them asking for a quote they charged me 180 and so i said nevermind. They then said how much are u will to pay and i said hundred. I agreed they towed my car to the closes mechanic shop and then said it would be 180. Clear bait and switch. I called back and they acted clueless, worst tow service.
MADE ME PREPAY THEN ARRIVED 4 HOURS AFTER THEIR SCHEUDLED TIME. Disappointing service - They will just keep saying 45 minutes then you have to hope they arrive. I hire tow trucks on a weekly basis and 4 Step Towing was one of the worst at communication and follow through. I asked for assistance at 2:00PM. They told me they were 45 minutes out to assist. Two hours later I called and they said 45 more minutes. 45 more minutes later I called and they said 45 more minutes. Another 45 minutes went by and they said another 45 minutes when I called. 4 hours later they finally arrived and that is only because I said they close at 6:00PM. They still arrived after 6:00PM for a 2:00PM assistance call that they said no problem they were going to be right out in 45 minutes.
4 Step Towing is reliable, efficient, and very friendly. They communicated every step of the process and arrived right when they said they would. The driver was careful with my vehicle and very professional. Excellent service, would definitely call them again if I ever need assistance.
Quoted arrival time of an hour to a hour & a half. After waiting 2 hours, I call them wondering why they are a half hour late. They tell me it will be another 2 hours. I ended up having to cancel & reschedule with another tow truck company for the next day.
I just recently bought a used car and everything was great until I broke down on the side of the 78... I spoke with the techs at 4 Step Towing and they gave me a quote and a time and stuck to their word. The tech was so kind and knew just what to do. Fast and reliable towing service, Thank you everyone at 4 Step Towing!
My tire was in such awful condition, which I didn't know could be so dangerous. I had to call 4 step towing, and thankfully they picked me up a new one, brought it to me, got it put on my car and got me right back on track!
David came out for a scheduled tow to take my car to the mechanic. He was incredibly friendly and professional and treated my car with care while getting it on and off the truck. Dispatch was polite and communicative about timing changes.
I rented an RV that I was unable to back out of my driveway due to the slant. So I called this service to help move the RV safely out of the driveway and was quoted $295/hour for 2-3 hours of service. I had to sign off on this, and was told the clock starts when the truck leaves their location. So I knew it would be less than 2 hours of service since I live in the same town as the address of this company (9 miles away). The guy came two hours late, spent 5 minutes here, and then I was billed $885. WHAT A TOTAL SCAM. There is no way I should have been billed the full 3 hours, and was verbally told on the phone that if it took less than 2 hours I would be billed 2 hours. DO NOT USE this company unless you enjoy paying close to $1000 for 5 minutes of help. They take advantage of people in need. Shame on them.
What a great tow service!! I called 3 other companies to tow my car and they said that my car was to low 3" but 4 step towing said don't worry we got you!! Thanks alot 4 step towing!!
Thanks 4 Step Towing for a professional and speedy flatbed towing service. I've already spread the word around my family and friends… will definitely call them again when needed!
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