I recently had my vehicle towed with a help by Michael Garcia (#352). Michael was a kind soul and a true gentleman. He treated my family with utmost respect. He first got us to a better place to transfer our belongings and waited to make sure my family's ride showed up. Michael and I had a great conversation about life, and he was an angel in a moment of stress. Thank you, Michael, for your exceptional service!

Fumi Matsubara

07/20/2024 22:28:46

I never used foul language when speaking to them, however the front desk referred to me as an @ss h0le. Wildly unprofessional! Absolute horrible experience. The owners are dishonest and practice predatory business. I spoke with BOTH owners to try and resolve my complaints without success. Avoid this company at all costs. They are HAPPY to let the daily impound fees rack up WITHOUT notifying you on the phone what the rates are. I would have picked-up SAME DAY had I known. In the end they held my stolen vehicle hostage until I paid their fees. They did knock off $100 after standing my ground, but still ended up paying $560 just to get my stolen vehicle back. Don’t trust me - look at the other bad reviews below.

Jiggets Lives

02/17/2024 02:20:26

Worst company ever. Called me 10 min before a pre booked appointment saying we are running 90 min late. Then after 2 hours I call back and they cannot even give me an ETA. And the arrogance of the lady on the phone was something else. Avoid these guys. Minus 5 stars!

Deepinder Singh

04/09/2024 19:42:19

Brie was so amazing! My boyfriend and I made the mistake of going camping and got our truck stuck. During the worst rain storm. She kept us up to date the entire time.

Dominique Camilleri

02/06/2024 18:04:55

Prompt, courteous and reasonably priced service changing out my flat tire, which involved a bit of muscle! What could've been a hellish night turned out to be a mild inconvenience. Thank you!

Angela Price

01/27/2024 23:39:48

I used S&R via AAA, but it took over 3 hours to show-up. Not sure why the delay, but Tow Operator Manny saved the day. Very knowledgeable, professional, and his towing/driving skills were 6 on a scale of 5.

Al Edwards

03/18/2023 04:19:27

We all know needing an unexpected tow can really ruin your day... but that's not the case with S&R Towing! They were prompt, professional and genuinely caring. Service tech John was incredibly empathetic and helpful in getting my car to an auto mechanic. He arrived quickly with a helpful attitude and had my car on the road in no time. He knew exactly what to do and left me feeling my car was in good hands. I highly recommend this company to anyone needing a tow, they're a game changer!

Sierra Teemsma

05/19/2021 15:30:01

S&R literally saved my day today. I locked my keys in my car and thought I would be standing out in the rain for a while. Within 5 minutes the truck waa at my car and the most wonderful man named Nick stepped out with a huge smile. Nick really made my day and had my keys out within a matter of minutes. Thank you S&R!

Heidi McNamara Benjamin

09/09/2022 16:53:46

Found S&R after the tow company my insurance company contacted cancelled after waiting 90 minutes. They couldn't even find a company that would take the call. I called the Temecula S & R location and received quality customer service - car was in a parking garage with low height and needed a tow dolly. It took a while to get the right truck free but the office kept in contact, remembered me when I called and got the job done. The driver (out of Fallbrook location) was competent and professional, and the rig was clean. They will now be the first ones I call if I need a tow.

John E

03/26/2016 17:38:50

Terrible! Towed at noon, required to go to CHP for release... This is more than 30 minute drive not easy to arrange with no car... An hour at CHP, then trying to find the yard... So next day after towing they charge for two days because at 2 pm we are 2 hours beyond 24 hours! 550.00. Wow!!!

gray martin

04/06/2022 21:46:36

I had left my lights on so my battery was dead I only had to wait about 15 minutes for the man to come and he was very nice and polite. He had my car started in less than a minute and I was on my way again . Thank you it's nice to know that your service is there when I need it.

Patricia E. Menefee

03/21/2018 16:55:52

Worst tow of my life. I swear the driver almost crashed thrice and cut off some girl in a hatchback. I guess if you need fast service more than your life go for it.

Marc Eddy

09/08/2022 22:47:38

Broke down in Valley Center 10pm .. needed a tow nothing available till 8 am the next morning they told me they may not be able to tow or charge more for my car being a little low ..person on the phone wasn't the nicest.... won't call them again.. tow truck from escondido came and got me no problem towing and was super nice

Danny V

03/26/2022 15:01:44

My son was in a very bad car accident. The woman that helped me was so kind. I appreciated her understanding, kindness and compassion. Thank you so much.

Collette Dube

10/13/2020 12:01:09

The driver came out during the ETA window and was very pleasant and efficient. He even made my toddler feel like a big helper!

Phylicia Talbott

09/25/2020 22:45:41

Was told attendant would open gate for after hours between 8:30-9pm to pick up vehicle and I called the office and representative immediately gave me attitude and told me to wait more when I was already waiting for 2 hours then she hung up on me.

Chato178killer D

10/25/2022 05:33:45

Great customer service, a tad high on price when paying out of pocket but driver was a great help

Jessica Castillo

09/11/2023 06:38:56

Every time I needed a tow they were there very kind considerate and people you can trust very rare for today thanks SNR

Scott Davis

06/26/2021 02:54:08

The fellow was extremely nice and the company, previously western towing I believe, is above average when compared to others in the area.

James Stephen Garton

03/22/2020 18:51:18

Amazing professionals love them for all they did for me. Made it so much easier

fish bloop

05/20/2021 22:31:10

THANK YOU S&R Towing!! There Are Not Enough STARS Out There For The Way This Wonderful Company Treated Me!! THANKS -Carla/Susan/ Rick /John * S&R*

Lora Lowrie

12/30/2017 18:09:43

Good service good attitude join AARP

Denise Gregory

09/24/2021 21:24:20

Great customer service, quick reply.

Andrew Gleason

07/09/2020 02:46:51

Sucks

Joshua shandrick

08/20/2020 20:00:58

Address:	28425 Cole Grade Rd, Valley, CA 92082
Phone:	+1 760-547-1726
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 36 Reviews
ZIP Code:	92082
Open Hours:	Open 24 hours
Popular times:	Sundays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

S & R Towing Inc. - Valley Center JunkYard in Escondido (CA)

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