What clients say about Pacific Customs Unlimited Inc in Upland (CA)
The folks at Pacific Customs are great to work with. They know their stuff and will get you the parts you need to get back on the trail. I really appreciate their help and quality products. Highly recommended them.
I've been working on my buggy project off and on for 24 years. I remembered Ken through the years and when I committed to finishing it last winter he and Kenny were just wonderful with the help they gave me. Parts and advice with a helpful attitude. I'm driving it now because of these guys, thank you!
Very knowledgeable and willing to help. Called to get help with ordering a 3x3 setup, the whole crew was very helpful and they got it shipped out same day I ordered it and I received it by the weekend. Will use for my future buggy parts.
Steve and I would love to thank you, guys for coming through soooooo quickly from CA to TX in less than a week! The tank is beautiful and is just what we needed…thank you so very much!!!
First time at this business, when one person didn't have the answer they took the time to introduce me to someone who specialized in that topic. I feel whether you know what you need or need help determining fitment or quality they align themselves with your best interest and did not just make the sale and send me away. Very hard to find shops like this anymore. With getting into building a new buggy from scratch or maintaining the one I have, thus far I will choose to purchase from this shop and will update my review in six months. Thanks guys and keep up the customer service.
Ordered online for socal sent it out the very next day and it's already supposed to arrive today yall are great will be using this instead of j bugs And there 3 weeks to ship and deliver
Had a problem with one of there gas tanks leaking. Sent the video right over to them of the problem. They called right back and we were able to work out a deal.
Stopped by needing some parts for a beetle and they were nice enough to help out with advice. Never felt rushed and were plenty friendly. Recently needed some seat covers and they had a great price with free shipping so I thought I would give them a shot. I only ordered one at first as I was not sure how they would fit. The seat cover came incredibly well packaged the day after I had ordered it. They even put cardboard where I would be cutting the tape to open the box to protect the seat cover. It fit even better than I could have hoped so I ordered another. Once again it arrived the next day. This time the packaging was not as good. They had placed straps around the cover to make it more compact. I was worried at first because the straps left marks on the covers. The marks seam to have worked themselves out but I think the straps are a bad idea.
The customer service is better than any iv had in the past. I ordered a few parts online and when I opened them 1 part had been mistaken for a different while paking and just a few emails sent to Christopher he sent me the correct part and let me keep the other free of charge. I couldn't be happier
Their fuel tanks leak from the cap and they know this. They Recommended I try finding a bigger o ring and it may help. I would not risk my life. Never going to purchase anything else from this company.
Not Recommended; at least for Internet retail sales. I ordered a small nylon flag for my whip antenna for $7.50. They added a handling charge of $5.00 and I thought, "Well maybe this isn't such a good deal, but I need it anyway". Later, they added $8.95 in freight charges for the same little flag.
I called customer service and told them that I thought we had a misunderstanding; but customer service at Pacific Customs was dead set on their extra $8.95! I normally expect to pay shipping charges on internet orders, but I thought this was a promotion for free shipping. Otherwise, I would have never bought it.
Additionally, the customer service was poor. Pacific Customs seemed to be more like high school senior project than a professional operation. The person that took my call sounded as if he asked his parents about my concerns, rather than being empowered solve the problem. I heard them say they didn't have the right machine to calculate freight charges on the internet.
$7.50 for the flag and $13.95 in extra charges! My bottom line went from $12.50 to $21.45. Not such a great deal after all.
Great experience every time I need their help. Custom and stock supply. Tech support....it's nice to have someone to ask the questions when something goes a bit over my head.
Junior was an AWESOME rep. Called me when he said he would, kept me informed about the status of my order and kept my shipping cost low. Great service!
Cool people and cool shop. They help me troubleshoot my vw sandrail over the phone and saved me a lot of money (Turns out it was just the automatic choke, so I didn't need a new carb). Also, got a USFS approved spark arrestor for my sandrail from them, so ready for the trails without starting a fire or getting hassled by the ranger. Thanks Guys!
Website
