Horrible customer service I drove all the way to return my core and they couldn’t give me the full price of my core because I forgot my receipt. I said “I think he helped me when I bought it” and then he said I helped and charged you”. And he still would t give me my refund for my battery core. This is horrible customer service. And I was gonna use the core money to help buy another battery too. Which cost them another sale - John
Great service from Brian he’s does a amazing job letting us know what’s needed for our battery which just needs a swap and is always providing the absolute best service
I visited Interstate All Batteries to replace my Jeep's battery and had a fantastic experience. The customer service was incredibly helpful and friendly. Whether you need to charge or replace a car battery, this is the place to go. Highly recommended!
I had a bad battery that was well within warranty and I went to another location that was a little easier for me to get into since I drive a semi truck that said store would not load test the battery to see that it in fact was bad I called here and spoke to Steve and Miguel they helped me get my rig as close to the store as I could so I wouldn't have to carry the battery far and loaded tested it and it in fact did fail they showed great customer service I couldn't have asked for a better experience
Initially, I didn't even know that Interstate had a battery store here, but now that I know, I'll be coming here more often. Finding parking on the street is a challenge but the customer service was fantastic. I get a better battery for our camper trailer for a very good price.
They work really hard in making sure that there is always negative answer for their clients. While we waited to be assisted several customers came and could not wait because no to very little acknowledgment to their customers. It seems that they don't need ur business. Anyway went their as a business client who dose quit but of a business there, gave me a really hard time. I do not recommend this please take your business elsewhere.
This is one of the places that shines and it’s not because it’s clean it’s because of his quality. I have never have a problem with batteries I buy here I have bought batteries and other places which I don’t wanna name and three months later I’m back again and although I get them for free I don’t wanna be there is just like the doctors I don’t wanna be at the doctors more than I have to Interstate the best battery for you and your wallet
Great customer service. Tested the battery in less than 1 minute and sold us a new battery for a great price!! Would definitely recommend. NOTE they are not allowed to install batteries only sell them.
I went to this place today for a used battery, from calling ahead yo going in person they are very helpful and nice especially “CRUZ” I salute you sir. Keep up the great work guys!
I thought this was a legit battery shop, but I've been calling for the past hour, only for them to pick up and hang up on me, what's up with that? Been coming here for year's and now they can't answer? There's plenty of ladies in the office to answer the phone, yet they only good for hanging up the phone.
Be careful when you get a battery from here, make sure it is indeed what your car needs. I recently went to get a battery and it turned out to be the incorrect one. Blew a fuse on my car and now I am upside down almost 2000 dollars. I called their claims department but they don't seem to be very helpful nor is there any urgency to help me resolve my complaint. The people at the store weren't very helpful after they realized my car had no solution. I was there waiting in the rain for my truck to get towed.
I was promptly greeted and my Interstate battery was tested, the tech found it failed the CCA output... luckily they had a replacement in stock and was quickly replaced and I was back on the road in 15 minutes, it was covered under the 30 month free replacement warranty... Thanks again, you guys are awesome...
Best place to get batteries ever. Very helpful and knowledgeable. Hands down best Interstate retailer in the inland empire. Don’t second guess where to get batteries! Get them here!!!
Very brief experience due to covid 19 protocols. I already knew what I wanted so didn't really need help from the associate. But he was friendly and quick getting my battery.
Dolores, the lady that answered the phone was AWESOME! I had called a couple of other places that were less than friendly, so I appreciated that.I thought the great customer service experiencewould end there, but it didn't. I went to pick up my batteries, and Jim helped me. He was very friendly, very helpful, and I appreciated that as well. I recommend this location for sure. Thank you all.
I stopped in here on my way back from the Lake Arrowhead area about a month ago from a Google search I did and their staff here exemplifies the meaning of customer service. I told them I was on my way to work and that I needed a new battery really badly, they loaned me a wrench so I could take out my old one to get the core charge discount and then put in my new one with it too. They then told me there is a location closer to me in East Los Angeles, so I was elated to learn of that as a previous Google search didn't bring that up... weird huh?
Want to thank the Manager and Technician(s) at this location for assisting my daughter today(11/21/18 at approximately 1015-1030 hours). They honored a warranty on a battery purchased at this location and charged a reasonable price for the replacement. Thanks and God Bless during this Thanksgiving Holiday.
I purchased a battery just 9 months ago and after sitting last night, the car would not start this morning. I had the car towed to the mechanic who attempted to charge the battery so they could diagnose the problem. They informed me that the battery was bad and needed replacement. I called Interstate Battery and told them what the mechanic had discovered. I borrowed a vehicle and removed the battery only to find out that they not only wouldn't take the word of the mechanic, but that they wouldn't take the battery back without putting it on a charge for two hours. Who has time for that? I was told that was their policy. The mechanic told me that Interstate Battery had a terrible reputation because of their very poor customer service, which is the reason so many dealers don't carry the battery anymore. Don't risk a time consuming breakdown and the resulting runaround from Interstate Battery, buy a Optima or a Duralast instead, no questions asked guarantee.
Unwilling to honor valid warranty without receipt (battery was original equipment on RV) even though battery tag indicated 9 months since purchase. I pointed out that Interstate printed warranty did not require proof of purchase. I requested to talk to owner. In the end after I left owner intervened and warranty was honored upon my return. Manager said stamped mfg date code was over one year. Total time at store over two hours. Unpleasant time wasting experience. I appreciate that I was called within five minutes of leaving.
I came here for the first time today and was very happy with the service and prices! Going here saved me $30 as I was originally going to go to AutoZone. The staff was very friendly and they chanced my car battery in about 10 minutes.
I've purchased several batteries from them over the years. Great service with a great product. If you are considering O'Reilly or Autozone for a battery, call Interstate first. They offer what I believe to be a far superior battery for a similar or lower price.
Great customer service, knowledgeable staff to get your battery needs taken care of. Will do business with again, reliable batteries that will last through heat and cold.
Worst place to buy batteries. Non stop problems and they do everything to get out of warranty on there batteries. As soon as I pulled up first tech said battery was bad he realized it was in warranty called over another Tec that stated they were good. Battery went from bad to good in 2 seconds. This is after dealer stated battery was bad and caused bigger problem, the guys that sell used batteries that have been referbished down on mission and central Felix batteries are 100% more perfessional and don't argue about a warranty. Needless to say I'll never use interstate and would discourage anyone to use there battery's
In Vegas, where I don't live, I broke down and had to also purchase a battery. Two years and one month later....the battery just died. I found this place in Upland and after the gentleman saw that I could not just drive over to Vegas and deal with that service garage, they honored the warranty when they didn't have to and replaced my battery no questions asked. They were kind and quickly attended to my need of a new battery. I would definitely recommend this location for Interstate batteries! Thanks guys for everything! Great customer service!
I purchased a battery quite a while ago from another interstate vendor in LA County. The interstate vendor in Upland went out of their way to help me warranty my battery. In short take care of my problem. The young man behind the counter had a great attitude and treated me very well. I won't go any place else to buy a battery in the future. It is nice to actually receive customer service without a lot of grief and spending half of the day with an exchange.
Buyer beware. This company will not uphold warranty plus definitely mediocre, overpriced batteries in my experience and I’ll explain why. I bought two higher end batteries from this outfit. Within months I had issues. When I took them in for repair/exchange under the warranty they would not repair nor exchange and the reason they gave me was that the battery terminals might have been loose and corroded. I explained that I needed a wrench to take battery off my boat since terminals where on tight so the terminals could absolutely not have been loose, and as far as corrosion it was visible that the ends where clean since the batteries where only a few months old. Their response? “My word against theirs”. Wow, I was stunned at such bad customer service. I re-iterated that I personally took battery off with a wrench, so no they where had not been loose, and same outcome. Just seemed like a total copout. Very disappointed at every level of this purchase experience from customer service to price to quality. Buyer bewhare.
Very impressive. They have the best technology & know-how, and can handle warranty issues quickly. This is the place to go for batteries. (and no, I have absolutely no connection to this store or Interstate, other than as a customer).
Mar 15, 2011
Nearest Junkyards to Interstate All Battery Center
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