This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Empyre Auto Parts in Rialto, CA scores 77/100. Many praise friendly staff, fast service, short waits, and fair pricing; parts are often pre-pulled/tested, making finds easy, with a strong Euro OEM inventory (BMW, Audi, Mercedes, Porsche, Maserati). Rare items are priced to market. Strengths: quick turnaround, exchange credits, reliable pieces reported by some. Common complaints: wrong/incomplete parts, inconsistent warranty or returns, occasional rudeness, limited payment options, and shipping hassles. Overall: solid value but mixed service consistency.
Called for window motor sent zelle partners ready for pick up Last min asked for a few more items and still came thru for me highly recommended 5 stars for me
I called about a Tesla model 3 hood and they reported that it was in excellent condition. Vehicle had been in an accident that damaged the front bumper, so I verified on 3 separate occasions that the hood was not damaged prior to driving an hour out to purchase the hood. They claimed that it was in great condition with no damage. Upon inspecting the hood when I arrived, there was notable damage where the hood was crumpled/buckled in the middle where the built-in crush zone is. Very disappointed. When I pointed out the damage, the salesman just replied "OK, that's fine" and walked away.
Parts are take-offs and you need to inspect carefully. One of the parts I needed was pretty badly damaged , probably during removal, and I declined it. The other parts were as expected. Overall slow, but good experience because they had a part I needed to complete a job. Price is not cheap for the condition of the parts, but fair based on immediate availability. The younger guy working inside the office is nice and pleasant to deal with.
Susan is agreat she’s has a little grumpy but is part of dealing whit business so at the end of the day she’s great on prices end parts thanks go buy go bu….
Stayed open for my visit . Clean parts with great exchange credits . Great communication . Parts for all years . Come in and get your parts that already are taken out of the vehicles . Will definitely be back !!
I was attended literally immediately upon arrival. In addition, all staff members were not only polite, but friendly. Prices are cheap. And they got everything! All types of brands .
Be carful buying from those guys. they sell there cores as good parts. they won't return anything or give the money back . they post the parts for cheap to get you in. once you buy you can never get your money worth or back. bought 3 different parts. got screwed over every time.
DO NOT BUY HERE. I came for a wheel hub for a BMW M6. They sold me a regular 6 series wheel hub instead of a M6 Wheel hub. M parts go for far more money than regular bmw parts. The mechanic has already installed it by then and it ended up damaging my rim since it was the wrong wheel hub. Going to file a claim with the Better Business Bureau for my damaged rim and for selling a item that was not advertised.
Lady on the phone is extremely rude and definitely not knowledgeable. Would not listen and they want me to pay for rhe windshield and they wont take credit card only zelle and “i cant come see the windshield and wait for them to pull it out”. Sounds very suspicious and other reviews are probably right this place is a scam.
We have bought 3 items from this location. The last item we bought was was a strarter. They put a battery jumper to it to show that it spins. Ok, we took a chance thinking that we have a 14 day warranty. We installed the starter and it bearly turned the engine. On the second attempt, the starter just froze. We removed it and called Empyre and explained our situation and that we needed a replacement starter. The genius on the phone explained to me that it was my bad engine killing good starters. And that he would not warranty the part because our engine was to blame. Just flat out refused to exchange the starter and just hung up the phone. So, with no real warranty, we opened the starter to find it completely rusted internally. Which means it had sat submerged in water for a long time. They just cleaned the outside and lied about a 14 day warranty. Look closely and tell me I am wrong. There was a lot of rudeness from the fella over the phone. Not even with a Full Refund would I ever buy from these people. Just call them, chat with them over the phone. You'll see the have No Customer Service etiquette at all. We quickly called our friends at another location, who gave us a actual good working order. It started the engine with no issues several times, and still working 2 weeks later. Don't waist your time and money. Look somewhere else. Best of luck to everyone.
If I could give no stars I would. This is our second experience using Empyre Auto Parts the first time they claimed the cylinder head for a BMW worked great. Had it sent to a Shop in Riverside to do the repair and it was a non working part. We tried them again yesterday for a front drivers side seat track for a MBZ. Called a few times to make sure they had it ready for us because they don't deliver to Orange County. So I spent two hours there and two hours back only to receive the WRONG side they gave me. My boss is the mechanic and I should've known better to look at the correct part. So we called them and they swear they gave me the left side and kept arguing with us. Wasted our time. Today went back AGAIN for the correct part and couldn't even get an apology or nothing. Never doing business with these guys again. CHEAP PARTS = WARNING
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