Be carful buying from those guys. they sell there cores as good parts. they won't return anything or give the money back . they post the parts for cheap to get you in. once you buy you can never get your money worth or back. bought 3 different parts. got screwed over every time.

Havier Durango

06/15/2024 13:15:04

We have bought 3 items from this location. The last item we bought was was a strarter. They put a battery jumper to it to show that it spins. Ok, we took a chance thinking that we have a 14 day warranty. We installed the starter and it bearly turned the engine. On the second attempt, the starter just froze. We removed it and called Empyre and explained our situation and that we needed a replacement starter. The genius on the phone explained to me that it was my bad engine killing good starters. And that he would not warranty the part because our engine was to blame. Just flat out refused to exchange the starter and just hung up the phone. So, with no real warranty, we opened the starter to find it completely rusted internally. Which means it had sat submerged in water for a long time. They just cleaned the outside and lied about a 14 day warranty. Look closely and tell me I am wrong. There was a lot of rudeness from the fella over the phone. Not even with a Full Refund would I ever buy from these people. Just call them, chat with them over the phone. You'll see the have No Customer Service etiquette at all. We quickly called our friends at another location, who gave us a actual good working order. It started the engine with no issues several times, and still working 2 weeks later. Don't waist your time and money. Look somewhere else. Best of luck to everyone.

Adam Almada

09/15/2017 19:57:30

They are a crooked buissness that sold me a OEM "Porsche" part only to find out it was from a Volkswagen Tijuan. It did not fit on my cayenne since it was not an OEM Porsche part. Overpriced and a lot of liars working here

Deisy Perez

05/09/2024 07:47:31

DO NOT BUY HERE. I came for a wheel hub for a BMW M6. They sold me a regular 6 series wheel hub instead of a M6 Wheel hub. M parts go for far more money than regular bmw parts. The mechanic has already installed it by then and it ended up damaging my rim since it was the wrong wheel hub. Going to file a claim with the Better Business Bureau for my damaged rim and for selling a item that was not advertised.

Scott An

05/09/2024 07:43:06

good prices and always helpful, used parts come as is so there's no guarantees.

Mr. Good Human

07/08/2024 19:29:42

ORDERED AN OIL PAN FOR A PORSCHE PANAMERA. GREAT CUSTOMER SERVICE, REASONABLE PRICING, VERY FAST DELIVERY TO BROOKLYN NY

Robel De La Cruz

06/06/2024 21:39:10

Very good customer service and good prices Never have problem Tested parts Recommend everyone

Gevork Adzhinyan

11/16/2022 04:02:28

Rude and disrespectful not professional at all told me she had a part I needed and made me drive all the way there to yell in my face and say she didnt have it

RichFoever Music

02/27/2024 19:34:30

Don’t buy from here JUNK And rude customer service I warned you!

Kahari Hopkins

03/30/2024 21:31:54

Lady on the phone is extremely rude and definitely not knowledgeable. Would not listen and they want me to pay for rhe windshield and they wont take credit card only zelle and “i cant come see the windshield and wait for them to pull it out”. Sounds very suspicious and other reviews are probably right this place is a scam.

Ihab Mogannam

12/20/2022 00:08:39

Bunch of crooks here… stay as far away as possible… they tell you one thing at the time of sale but when there is an issue their words switch up in the matter of seconds the fat lady inside the office was stuttering her words trying to think of some excuse to tell me. Very dishonest untrustworthy ppl

Abdullah Deejay

10/14/2023 18:44:32

Owner had a cat and it was sooooo cute...... Such a good junk yard trip

Longyi L

01/22/2024 17:43:23

Don’t buy from here item not as promised and they smell bad

Ricky Woods

03/25/2024 20:49:01

Good place for high-end auto parts BMW Mercedes Mazaratti I happen to be shopping for an engine for a Ghibli they had one it was priced a little high If you need something it's a good place to find difficult items however I wouldn't expect a discounted price they know what they have and what it's worth

Tom Pray's Review's

06/03/2023 01:40:44

If I could give no stars I would. This is our second experience using Empyre Auto Parts the first time they claimed the cylinder head for a BMW worked great. Had it sent to a Shop in Riverside to do the repair and it was a non working part. We tried them again yesterday for a front drivers side seat track for a MBZ. Called a few times to make sure they had it ready for us because they don't deliver to Orange County. So I spent two hours there and two hours back only to receive the WRONG side they gave me. My boss is the mechanic and I should've known better to look at the correct part. So we called them and they swear they gave me the left side and kept arguing with us. Wasted our time. Today went back AGAIN for the correct part and couldn't even get an apology or nothing. Never doing business with these guys again. CHEAP PARTS = WARNING

Abby Scheafer

03/15/2017 22:00:59

I purchased one knuckle assembly that was complete. Went back next week to purchase the other side knuckle assembly but I had a family member pick it for me this time. Soon as I received the part I notice a major part was missing. I called to let them know that there is a part missing. She told me, what you bought was just the knuckle and it doesn't come with the other part. I explained her that I purchased one knuckle assembly complete why am I paying the same price for the other side that is incomplete. Lady was very rude, would not let me talk and would not help resolve the matter. I will not do business with them again.

Adam Payan

11/21/2020 09:25:41

I bought a Porsche Cayenne part from this company. They made a shipping and I have never gotten it. They charged me second time shipping fee for 50$ I wanted to return it they told me they will charge me 3rd time shipping. And then they will return my money. If I want to get the part I still need to pay that amount again to ship it and I don’t even know if I am going to get it or not. Unprofessional employees screaming at you over phone. Think twice if you are buying part from this company.

Hasan Salih Gundogan

04/15/2018 20:20:38

The staff is incredibly helpful whether on the phone or in person. Great source for European take off OEM parts. Sourced a transmission for an Audi A4 Quattro, great price and after a full year with the transmission it's still operating like new 30k miles later.

Chris 77246

02/13/2022 17:22:28

Great place to obtain hard to find parts. We all have our tendencies to buy cheap over the net, and end up paying a heavy cost for shipping. I like to buy my parts locally, cheap, pay the taxes, but still have the ability to get an exchange or credits for other parts if my parts are not proper fitting, or just poor value.

Nam Nguyen

09/07/2017 23:55:57

A real shame there isn't an option for 0 stars the female that answers the phone is absolutely obnoxious and rude, all she does is talk over you in circles.. its mind numbing. Definitely will not get my business.

JWindsor

12/16/2022 16:45:43

Got my trunk here, and had a great experience. Quick and straight to the point. Got my part pulled up and gave a great price. Experience matters and Empyre has 20+ years.

t5o J

01/14/2021 03:49:48

Be very careful with this business. Parts are garbage, they dont honor warranties. They over charge. Sold a defective part and wont honor their warranty. Been trying to deal with them for over a months over a defective part. Complete waste of time and energy. Fraud!!

T B

05/13/2017 19:24:29

Bad customer service. Poor help.

J Rodriguez

03/27/2024 21:56:04

I bought an engine from them and they gave me the wrong one and they still wanna charge me for restocking 25% when it wasn't even my fault and there's just not reasonable people to talk to last time ever goin to the business place

Aaron's Estrada

06/23/2021 20:49:33

Horrible customer service, overpriced parts. The part I was looking for not only was broken but was missing a piece to it and they still didn’t want to go down on the price.

Prime Auto Designs

09/18/2018 16:44:30

These guys are very nice. They answered my questions quickly, sent the part in time. Thanks for the support and fast shipping.

Fernando Felicio

12/27/2020 21:09:47

I had a bad experience with one of there employees picking up a core and I called in to try and exchange information on the situation while trying to be understanding of theres I even took the time to calm down so I could here the guy out after having already been on the phone with him upset ... so I heard him out and when I tried to explain my side of the story he decided that we would no longer be doing business together instead of trying to understand the situation .... there's a picture of the motor on his truck I put it there and did everything up to that point there employee wanted me to carry the motor by lifting his tailgate and pushing it in at the same time because he didn't want to drag it in

Gabriel

02/01/2019 22:08:03

My part work well fair price and they were helpful

b. hughes

10/10/2022 15:08:39

Overpriced, greedy staff, not professional on how they treat customers. They wanna charge every little item and overprice it compared to actual OEM prices.

Bryan Lopez

04/04/2020 01:29:48

Don't bother calling to ask if the parts they claim to have are in stock. Their online inventory is not accurate and hasn't been updated for months. Pro tip: When you sell a part, take it out of your inventory count!

Michael Kelly

07/16/2019 07:50:50

Address:	2041 W Stonehurst Dr, Rialto, CA, United States
Phone:	+1 909-357-9500
Services:	Auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 77 Reviews
ZIP Code:	92377
Open Hours:	8:00 AM - 4:00 PM

Friday		8:00 AM - 4:00 PM
Monday		8:00 AM - 4:00 PM
Sunday		Closed
Tuesday		8:00 AM - 4:00 PM
Saturday		8:00 AM - 1:00 PM
Thursday		8:00 AM - 4:00 PM
Wednesday		8:00 AM - 4:00 PM

Empyre Auto Parts JunkYard in Rialto (CA)

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