I paid $100 less for a radiator than anywhere else advertised and they had it in stock, where as it was a day or two to wait with the other guys. And Ralph was friendly, funny and a good dude. I will be hitting them up first for sure, when I need car parts.
The lady who attends at the counter has a very ugly attitude towards people she attended me as if I came to ask for free things obviously I will never return to that place and I always sent a friend to buy the things and this time it was me and I had a very bad experience terrible service
Good store, good people, good authentic parts. This is the place to go for good parts if you want to go to AutoZone or O'Reilly's they don't have the same quality products. I'd rather go with my German brand products.
A different parts authority store gave me a windshield wiper that didn't quite fit. SANDY at the Redlands parts authority was kind and took time to troubleshoot the problem, even though she had all the responsibility for the store at the current time. Sandy replaced the wiper with another style (no extra charge!), took time to test it with me, and even rubbed some buildup off my windshield. Above and beyond customer service, thank you Sandy!!
I was trying to find a fan belt for a 57 Ford and these guys and gals were great. I had to come back 3 times and they took care of me. I went to the chain stores and they couldn’t help me cause my car was to old. To bad cause Parts Authority is my new store. Thanks again, Gordon
No acknowledgement of your presence. No prices in any fluids on the shelf. So it'll be a long wait just to buy fluids. Kids working there not interested in customers. O'reilly's has their customer service down to an art.
Needed a fuel pump for a 2000 toyota truck, everybody else wanted to sell the whole assembly real expensive. Found the pump here for a fair price installed it works perfect.
They supply Firestone across the street with some parts. When I had a defective part returned to them by Firestone, as it was under warranty, they would not confirm or deny that Firestone did indeed send the part back when I stopped in to verify and do my due diligence. Their reasoning was that, "I am not their customer, Firestone is." Sandra is the manager I dealt with. She is not a pleasure to talk to.
They had exactly what I needed and at a great price! What a relief to know I don't have to buy online where parts that arrive are often low quality and not as described. I will be going back to them soon.
This place is a great place to get parts. Mike and sandy are always on top of it and always get you the right parts for the job. That can be very hard to find at times.
The best prices and the best customer service I have found in a long time. Hard to find items and ability to locate what you need is their speciality. I have purchase many batteries throughout the years past that they have had the best prices and and quality. I have 1 older suv and a new suv. Parts are not available at auto zone or other well known auto parts stores. Star once again has come through for me.
Great "old school" auto parts store. Machine shop on premises, lots of tools and can get any part you need, they may have to order it from their warehouse but they'll get it. Price is better than Autozone too.
Always had good experience with them and they are very knowledgable, unlike the people at Auto Zone and Pep Boys that will sell you anything to get you away from their counter.
945 W Brockton Ave, Redlands, CA
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