Up Country Towing & Recovery in
Pioneer Point (CA)

Sprung a major oil leak while on the upward grade on 88 just past Silver Lake. Luckily able to quickly pull over onto Tragedy Springs. Of course, there is no cell phone service in that area, but a passing Forest Service Ranger stopped and was able to coordinate a tow truck from Up Country Towing. Unbelievably, Up Country committed to a 30 minute time frame of arrival as we thought we would be stuck for hours. Up Country driver Michael came to our rescue AND in the 30 minute window which is amazing!! Michael was professional, respectful and most of all truly intent on providing a quality customer service experience for us. He drove us to our home safely and then dropped our truck at Amador Automotive. Michael texted a photo of the truck parked in a well lit area, texted the receipt and including information on how to get reimbursed from our insurance company. Michael truly epitomizes the meaning of EXCELLENT CUSTOMER SERVICE!!!!

After AAA was no help I callled Up Country Towing. They dispatched Casey to tow me down the mountain. He was quick and efficient. He suggested a shop to take my truck to, and they fixed the problem quickly and we made it out before a huge winter storm. I can’t say enough good things about him. Great job Up Country.

I used this company 2 different times this weekend and recommend them for any towing needs. I was driving to Tahoe and my trucks fuel line busted. They had a driver to me in 25 mins. I believe his name was Mike, he tried helping me fix the problem before even putting it on the tow truck. A couple days later I had to tow it to a mechanic, a man named Casey picked it up and brought the right rig to tow my oversized vehicle. It’s hard to come my honorable companies nowadays, I highly recommend

Lewis Fournier and his towing company provided professional assistance during a challenging situation. He handled everything with care and efficiency, working with me to resolve the issue quickly. I appreciated his understanding and professional approach throughout the process. Would definitely recommend his towing services.

I had a rental because someone hit my car last month and I drove it to go snowboarding. When I was 2 miles from Kirkwood I got a flat. Guess what? Rental cars don't come with spares anymore. The last time I had to change a rental tire was 10 years ago, and in the interim enterprise decided to take spares out of their cars. What a joke. Up Country got me out and down the hill to their yard, and then drove me down to Enterprise in Jackson so I could get another car. They waited after hours for me to come back and get all my stuff out of my old car too. Thanks to Casey and the young dude who drove me down to Jackson. Great company.

CASEY our tow guy was OUTSTANDING!!!!! Called Lewis. We had an unusual tow. Lewis was quick on the draw; called CASEY while I was still on the phone with him. Point is, these guys GOT IT TOGETHER. CASEY, you're the best, everything I asked him to do was "you bet!!!" You need towing call UP COUNTRY!!!!!!! Why would you call anyone else?????? Chet Chetkauskas Kingman, AZ

Michael and Casey stopped and got our truck off a very busy road, we were blocking traffic eastbound on 88 and they acted swiftly to help us before the break down caused any accidents. I strongly recommend using this business!

These guys are great after my engine blew on my car last night they came all the way down the hill to Plymouth to tow my car back to my house in Fiddletown. The drive I don’t recall his name (possibly the owner) was great told me when he would be on site arrived in a reasonable time and got me home. One at my house the driver was able to navigate the roll back tow truck with expert skill and got it in my tight gate and pass other cars, trailer and a boat to drop the car right where I was needing to. I highly recommend them they are very helpful.

Wish I could give more stars but my experience was not good. I will say though that when I called they had a truck there pretty quick despite it being 2am-ish. I paid $330 plus a $40 tip to be dropped off at an EV Charging station a few blocks away and despite my concerns it wasn’t charging my car the driver left me there. The charger was not charging my car and they evidently did not feel it was important to come back immediately and take me to one that does. That driver should have come back immediately. It was raining and 40 deg outside. I sat in my car miserable and freezing until I could not take it anymore. Despite already having a hotel room across town I walked in the rain at 5am to a hotel within walking distance - making this tow service even more expensive. They did not come back until 10-11am the following day! Unacceptable. I should have been offered a discount for the extra expense and suffering. The driver should have given my tip back too. This was clearly horrible customer service that they didn’t even acknowledge much less compensate for. Thanks for making my tragedy (running out of charge) way worse. Honestly two stars is extremely generous.

Experience with Michael P from Upcountry Towing and Recovery: A Review In the midst of an untimely flat tire situation, my husband and I found ourselves at a standstill, unable to address the issue ourselves due to our car's aftermarket rims. It was at this moment that we turned to Michael P from Upcountry Towing and Recovery for assistance, not knowing we were about to receive service that far exceeded our expectations. Michael not only towed our car but also took an extra step to ensure it was brought to the nearest tire shop capable of handling our unique rim situation. He meticulously arranged everything on our behalf, transforming what could have been a stressful ordeal into a seamless process. His efforts didn't stop at towing; he communicated with the tire shop, confirming they had the necessary tools for our special rims, and coordinated the entire process so efficiently that all my husband had to do was to pick up the car afterward. This level of service, where a provider not only meets but surpasses customer needs, is exceedingly rare. Michael's dedication to going above and beyond, coupled with his proactive approach, significantly alleviated our stress. He not only solved our immediate problem but also demonstrated a high level of care and professionalism that sets Upcountry Towing and Recovery apart. We are incredibly grateful for Michael's assistance and cannot recommend Upcountry Towing and Recovery highly enough. For anyone in a bind, Michael P is the person to call. His commitment to excellent service, attention to detail, and willingness to go the extra mile truly made a difference for us. Thank you, Michael, for turning what could have been a taxing day into a hassle-free one. Your help was not just appreciated; it was invaluable.

I have to rave about these guys!!!! I have had 3 experiences with them over the last 4 years, each was them making a bad experience good!!!! They are quick to respond and get on the scene, smiling faces make every situation better. I have used many tow services over the years and I have never had such fantastic service! When my car broke down yesterday we weren't even stressed out about it because we knew we would be taken care of quickly! These guys are simply good people doing good work! I highly recommend them, you will not be disappointed!!!!

Christian of "Up Country Towing" provided outstanding service to me and my family last night when we were locked out of our car because of a dead battery. Honestly, Christian went to great lengths to help me out and make sure that I was satisfied with the service. EXCELLENT! Highly recommended.

I couldn't be happier with the service and professionalism of these guys! Michael called me almost the second I hung up with Subaru Roadside Assistance, and told me he'd turn around from his way back home to help me out. When he and Skyler arrived, my car was balancing at an angle on the ledge of a steep incline, a precarious situation you don't see every day, but they knew exactly how to handle it, and pulled the car out on the first try! Skyler even jumped into the driver's seat to help the prices from there — risky business. The guys were exceptionally polite and friendly, and set a wonderful tone to the rest of an evening that almost ended badly for me. Thank you guys!

I wish I had something nice to say. This company was contracted by Divines Property's employee named James to illegally tow a car with out even a one hour notice, without a warning, without anything. Then trying to contact company, keeps saying there 295 number is forward to a cell phone voicemail box that has not been set up. Then yesterday I finally got a hold of someone and they tell me to call back during normal business operations and on line it states that's 24 hours a day. Dives property is responsible for this preditory tow and when I called a lady named Kandi to get information on who placed the contract and other info, she states I'm harassing her. (GO FIGURE)!!!!!!! It's almost like a grand theft auto business going on here or a chop shop. Yes Michael was semi professional the day I walked up in them hooking up my car, but going by laws they should have dropped it with a drop fee and then when I was removing my items from car, one of them grab my keys without my knowledge and removed the main key for my car without my knowledge. That's stealing!!!!! Not gonna go out like this. I will post the outcome of everything when finished.

SO GRATEFUL for Lewis and UpCountry towing. He was incredibly communicative and helpful, made me feel like a friend was here to save the day. Went out of his way to make us feel well cared for and would 10000% recommend him if you’re having a bad day and need this kind of assistance. Thank you so much!

My experience with UpCountry was absolutely top notch. Everyone from the owner handling my frantic calls to Michael helping load up our truck to the AMAZING Casey who drove us through whiteout conditions to make it home safely. When our 4wd went out in our truck in a crazy blizzard, they did everything they could to try to SAVE us money - like attempting to bring us chains first. When that wouldn’t work, they held true to the original price quote from a few hours earlier when the weather wasn’t as bad. I will recommend them to anyone! Call them first!

Casey was great! He was in constant contact with me and kept me aware of everything that was going on with my vehicle even when there was a last minute address change! Very happy!

Michael was our technician and KNIGHT IN SHINING ARMOR!! Our roadside service quite possibly is the worst out there and of 7 companies called to help us only 1 agreed to help, UP COUNTRY! After being matched with them it was just a few minutes that we received a call from Michael to let us know he was on his way from Pioneer (about 2 hours away). He was so kind, friendly, professional, knowledgeable and concerned about us getting home safely. What a nice young man. We were very grateful for his help and honestly well worth the 2 hour wait! THANK YOU MICHAEL! Blessings to you and your family.

Hands down best experience getting my vehicle towed. Up Country towing was dispatched to my location by my insurance company and they were great from the phone call to the driver both were very nice to deal with. Originally was 2 hours out but the driver and I believe his name is Michael, young man I believe he said he was just 22 years old went out of his way to get to my location within 30 minutes and was very nice and down to earth. He even stopped along the way at the parts store so I didnt have to find a ride the next day. I offered him a tip for being so helpful but he declined and said thank you. Sorry for the review but I highly recommend up Country towing. Thanks again

My insurance dispatched this tow company to help out with a flat tire and I was completely satisfied. Michael was the driver that was dispatched to help us and he was such a pleasure! Thank you for all your help! Lewis (the owner) was also great as well. I would definitely recommend their services!

Got Stuck on the side of the road. Mike went out of his way to be able to come get me only to have to not when I got my car jumped by my friend. He was so nice and helped me feel secure in the middle of nowhere. Never had this best customer service before. Best company round

Progressive sent this company to help me with my car. The driver was professional, friendly and showed expertise in preparation of towing my car. The company let me the approx. time they would me to my location. And kept me informed the whole time. I really appreciate d the hard work this company did for me.

Louis is a rock star! 🦸‍♂️🥳👨‍🔧A dynamite🧨! From first contact to the end, he kept us informed. He let us know of his ETA, took care great to load the car onto the flat bed, communicated the about the repairs, status of the car to the shop, who he was in contact with. To the very end, he gave us peace of mind. He was the first person who let us know information before the insurance company did. The best customer service from a tow company. This company sets the standard!👍

I needed a tow service here on Woodland Rd Pioneer and Good Sam wanted to send a tow from Placerville. When I checked reviews I found that they were terrible and I really did not want them near my vehicle !! I finally got GS to contact UP COUNTRY TOWING right over on 88. Lewis showed up and took care of my problem. He was careful, knowledgeable, experienced and had a truck big enough to handle my vehicle. I'll call again when I need help.

This company was a life saver . I called AAA and they could not find anyone to help me due to having a huge Ford f350. I called these guys and after sitting there looking and waiting for 3 hours they showed up within 30 mins of my call. I highly recommended everyone to use this company. Very nice driver/ owner . I give them 5 stars

Excellent service and professionalism. Up Counrty sent out Lewis for our tow and he was very thoughtful to bring water and snacks for my family stuck in the snow. After being stuck for a few hours on Silver Fork River RD it was a nice gesture. The pull out was easy and he made it earlier than expected. Thanks for your help and I would use his services again..my pride hopes we won’t need it..🤞😎. Thanks again!!

Lew was outstanding. Towed us out on late Sunday night, 2 hr drive, and AAA wouldn't touch us despite being member for over 25 years. Blackout area and stuck in mountains without reception. Great job. Great service. Great guy.