If I could leave a 0 star review, I would. To start, I would STRONGLY advise anyone that may be looking to go to Primo’s for an engine or service to PLEASE look someplace else. After going through these reviews, it seems that they pick and choose who they would like to deliver service to, but do not choose who they take money from.
Full transparency — I left a 4k deposit for a Coyote engine swap, being promised that a part list would be communicated to me so that I can go forward and begin the process with Primo’s Auto Salvage. After weeks of attempting to reach Primo, he had completely ghosted me and did not respond with what was promised. I requested a refund (which was NOT communicated to be non-refundable verbally nor on my deposit receipt) to which I was denied. I work hard for my money, and I do not have money to throw around or be taken like it was. I am completely helpless and asked out of 4k.
Absolutely avoid this shop, and please take your money elsewhere. Completely unprofessional.
Saul was great to work with. I have an H3 he showed me the one he had made sure the parts I needed were right and in good shape. While I waited for the parts in my car Saul checked with me seversl times making sure I was good and apologized for the time it was taking to get my parts. Will always check with them first. Thx Saul for the help. The Hummer is back up and running.
They use my credit card without my permission and sent me A junk engine and will not make it right! I do not recommend them at all. They do not mind lying to you.
He didnt had the part i needed! But went out his way and pointed me to where they had it. Iwould had loved buying it from you sir! Thank you! You deff have my business
$275 stock Honda rims
$150 broken fiber glass & plastics
Tried to sell me a part for 80% of cost brand new.
They won't pull anything off smaller than a body panel.
2nd party refused to negotiate for the owner of the car.
If I can give them zero stars I would customer service is terrible their rude, don't know how to deal/talk to customers even when customer is asking simple questions about THEIR SERVICE cause THEIR SUPPOSED TO BE A BUSINESS... would never recommend them to anyone.. go to any place BUT here you'll be wasting your time..
This place is not great at customer service I'll tell you that. Sent me a item they was packaged so poorly. Anyone could see it wouldn't survive shipping. I paid over 1000 for it and it's unusable. And weeks of calling and emailing to get it resolved and refunded. And can't get a bit of help.
Buyers be aware. They took my car to do repairs and they’re parting it out and they’re refusing to give me my car back please do not deal with this place they are thief!!!!!!! Bar and police been notified. Bar stating that there’s way too many claims against this place.
I am a United states army veteran who purchased a transmission from these gus that seemed promising, transmission had a broken off piece. I made purchase with 3 month warranty, and primo wanted more money for another one, I made purchase anyway, and they kept saying they would deliver to my mechanic, still no word they won't answer any of my phone calls. It's because people like me who have the balls to serve that scumbags like these guys even have jobs.
I purchased a transmission for my 2000 Silverado,I was told the transmission worked great but when I installed it,it was no good. I called them and let them know so they could get me a replacement,which they said they will have for me in a couple days...2 weeks later I am finally driving 1hr and 30mins to pick it up since they can’t deliver it to my house since,even tho they had 2 weeks to figure it out. I will not be recommending this place to anyone I know.
Bad Customer service the owner of this business tried to assault my husband because my husband asked him if he could move his truck so we could leave. Do not do business here!
don't use them they stole my money
i order an engine from them and they send me the wrong one after i return the engine to them, the were laughing at me they told me if i wanted another engine ill have to pay double the price i had paid already
long story short they didn't gave me another engine neither the money
try to call them and message them but they only answer in a very rude way
I bought a transmission and a differential, the transmission didn't work and the differential was the wrong one, I texted them angry about it and the owner start treating me that he was going to beat me up and this and that and refuse to refund my money I wouldn't recommend anyone to buy here specially don't buy to be delivered I lost 550 dlls in this place
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