This place is full of liars and time wasting individuals! Made me drive 30 min to pick up a part said they would have it ready when I got there I offered to pay for it over the phone just to make sure I wouldn’t have to wait 30 minutes in there nasty dirt lobby that hasn’t been cleaned in in months Jesus hire someone to clean that nasty place! Definitely won’t come here again or give them $1 of my money:
Richard behind the counter was very friendly and great customer service.He gave me price for a radio for my car..I let him know I want to lot at other places.I found this place was the best.They even installed my new radio.This place is the best place to go.
Needed a LED taillight for my lexus. Called, they had it. got there to pickup and in great condition and i didnt have to wait for them to pull it. Good service and part.
I’m writing to express my disappointment with a recent experience. I called ahead to confirm the availability of a part, and was told it was in stock. However, after waiting 40 minutes at your location, I was informed that the part was not available.
Tell ya what, all I got from this place was INVALUABLE KNOWLEDGE! Saved me $100's! They HAVE the parts the repair guy said I "needed" (for MUCH CHEAPER btw) but the guy at Rancho even pulled me behind the counter to educate me on EVERYTHING! Listen, they technically "lost" a sale that day but they 1000% gained a future customer and I'm telling anyone who'll listen, GO HERE!!! They are HONEST and CHEAPER! Also, I'm not the only one who knows this, I showed up at 8:45 am on Saturday (they open at 9) and there were FIVE cars in the parking lot waiting for them to open!
It was an easy experience and everyone was friendly. Very good customer service. I think many people come to the counter and ask for/ pay for a part, then they send a mechanic out to the yard to pull the part. I paid over the phone and picked it up the next day. That way I didn’t have to join the group waiting for a mechanic to get their part.
The assembly was off a 20 year old vehicle, so I expected some wear, but the one I received will need some new parts to be able to use it. Since it is a common part, I would have liked them to give me the best they had. Maybe this one was, but it would be nice to see the selection and choose one.
Good guys sent me down the way but none the less good guys . Ask about Cash Prices x10 better then the Shady Toyota Lexus Auto parts Dealer On Recycle Road . This place is the Best place for Toyota parts and ford parts ON recycle Rd .
Wouldn't Recommend! Purchased a transmission for my 2002 and it ended up being bad. Would have returned but shipping would have been too much to return (I'm not in Sacramento). And the driver just dropped off in the middle of my driveway blocking my car from getting out. It leaked oil on driveway too and I called the store and nothing got done or were they helpful.
Fantastic experience. Very professional. Got what I was looking for (display screen for Ford Sync) and was able to test it in my truck before leaving. Love the 6 month guarantee. Will be buying more from these guys!
Very disappointed. Notified them by email on a Monday that I would be in the area on Friday (2 hour drive) They quoted me a price for the parts I wanted. The price made it worth the drive. The customer service did not. Even though they knew I was coming, it still took them an hour to retrieve the parts. Guess I'll have to shop closer to home from now on. Customer service there needs a lot of improvement.
I am an out-of-state client that has been dealing with Rancho Toyota Recycling for nearly a year now. Chris has been awesome. Excellent Pricing and Very Reputable.
Here Toyota Rancho Córdova the prices for the parts of the Toyota cars are very good for the entire Toyota and also the people who attend are very friendly very good service for each of you who want to come and get your used parts here you can find them or get at a good price.Cristian is a very nice person.
Buyer beware. Dealt with Richard. I just picked up a door for a Ford Fusion that was the same color as mine to swap out a damaged door, with the intent to unbolt the original door and replace it with one from here, without having to fix, repaint, etc. At first glance the door looked fine, but when I brought it home the door was repainted, with visible clear coat runs throughout. Compared to the rest of the car that, mind you, is a clean title factory original paint, the door did not match (obviously).
I called to swap the door out and was told they have 2 more silver doors I could look at. I came back the next day and turns out the doors are white, not silver, and was told I could just re paint them (which is of no use). The establishment charges a 25% restocking fee, which is fine, however they refused to waive the charge, citing that the customer is required to inspect the item before purchase (it was my responsibility to ensure the presumably factory colored door matched my factory colored vehicle).
In summary, if you are looking to pick up a factory painted part, beware as the part might be repainted or repaired and won't match a factory painted vehicle.
I came here to get a couple parts for my 2004 toyota tacoma. They were able to get me exactly what I wanted. They were fast, very reasonable pricing and friendly. I'm very satisfied!!!
Viktor found me a replacement back window. He was helpful and courteous. They loaded it my car for me.
Hopefully I don't need to come back too soon, lol, but definitely coming here next time I need a part!
Ordered a fuel tank from these guys, for some reason it didn’t fit my vehicle, called and spoke to Vic about it, without any hesitation he sent me another one, it worked, thank you buddy and will definitely order more parts from you guys. Best service!!!
As a Toyota dealer service manager having access to used parts that are no longer available new is a must. I've used rancho for 20+ years and have never been let down by their operation. Viktor was super helpful, ordered the part and delivered it to us same day from sac to Berkeley. got it sooner and cheaper than a used one on ebay! thanks again!
I couldn’t actually get any parts due to some Mis-fortune, but I still wanted to write a review for excellent customer service.
My husband was looking for a very specific vent window and they had one available. We confirmed it was in good condition, they took my payment and shipping info and it seemed all squared away.
Before shipping it, they took photos and sent them to us because they noticed the window had been manipulated slightly. (Missing a tiny latch) Any other company would have just sent them. They had even charged my card.
After looking at the pictures we decided to cancel and they refunded me without further issue. No hassle, straight to the point and I appreciate the extra care to detail.
Great service, excellent quality parts. I had the pleasure of working with Chris, who patiently assisted me in locating a part, ensured in was in good condition and shipped it out to me. It's not often companies will deliver this kind of service for a small order and because of this, I intend to do more business with Chris and Rancho.
Drove for 22 minutes, waited for 20 minutes to get the part. Brought the part, totally different. Now they will exchange it, a $40 part but my commute time is about 45 minutes... . They don't care
Call for a skid plate for a 89-95 4runner and was told they had 2 in stock at $65 each. Drove an hour from Manteca to Rancho Cordova, got to the counter and was told they had skid plates from 1993 4runners in stock and to wait while they get pulled. 30 minutes go by and I get called to the counter only to be told that they couldn't find them. Their system shows 2 but neither one could be found. "SORRY."
2.5 hours wasted because it's their policy to not pull and hold parts in advance...must be present for part to be pulled.
Service reflects their business...a piece of junk!!
I needed a rear seat for my 2004 4Runner.
I live in Oregon and my brother who lives local stopped by to see what the had available.
Chris sent one there guys out to the yard and spent a bunch of time to find one that was just right.
The next week a friend brought the seat to me in Oregon. When I received it, I found that I missing some brackets from my vehicle needed to mount them.
Chris went out of way to get what I was missing and ship them to me.
I highly recommend that if you need parts for your Toyota that you give these guys a call or stop by.
Thia place was amazing. I was in and out in 5 minutes.
I needed am alternator for an 07 camry, the part was a perfect fit they had a 6 month warranty.
Definitly coming here if I need anything again!
Great service too
I rarely write reviews, but felt inclined with RTR. They never asked me to write a review nor do I think they really care. Their parts and service speak for itself; I think they know it.
I’ve done business with them remotely for about a year now. My biggest order was when I purchased an entire 2UZFE motor from them, sight unseen. They told me the compression numbers, mileage and condition. I trusted them with no proof. I received the motor and it was EXACTLY as described. RCR’s service was the silver lining of an otherwise very stressful and troubling project of mine.
One day I will be leaving California and RCR will be one of those businesses I will miss the most. Honest service, appropriate pricing that is consumer-friendly and overall a very safe business to deal with as a remote customer who only deals over the phone.
A deserving 5/5. Please stay around for all us Toyota people.
I have been a loyal sustainer for years here. The fact is, this place is strictly business and doesn’t have time to deal with idiots.
It is impossible to think that any recycler can test every electronic sensor they pull from a car. There is a risk inherent to buyin used parts and if you ever get a bad one, these guys will swap it out no problem as lon as you’re not a jerk to them.
The parts they sell are just as good, if not higher quality parts and they are consistently sold below average prices compared to other places. If you know what you want and need, this is the place to go. Just don’t expect hand holding.
I called this place just before I leave from Hayward to avoid any disappointment, the guy on the phone told me that they have the part and is in a good working condition. When I arrived and saw the part (back seat) it was torn and had a stain, it was worst than my current back seat in condition which I was going to replace it. This place really made me disappointed and have caused me a time and gas waste.
The Chinese guy that works here is SO rude. Drove 40 minutes to get there and called ahead for a part. Got there and he was so unhelpful. He said he couldn’t get the part because obviously he didn’t want to help and wanted to leave. People shouldn’t work at a job where they so blatantly hate their life. Never coming here again. Terrible customer service so heads up.
3394 Sunrise Blvd, Rancho Cordova, CA
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