I have had work done on my '99 ML320. Repair and maintenance at different times. They know what they are doing and I completely trust their work. I had used the local MB dealership exclusively but their customer service has really gone down hill, their hourly repair rate has skyrocketed and they were hesitant on taking on a heater repair. I looked for other MB repair shops in the Sacramento and Stockton area and I haven't found anyone better for working on older Mercedes. If you need troubleshooting done I highly recommend Silver Star Motors.
Brought my 2011 Mercedes E350 diesel in with a power steering fluid leak. Still has the leak. Called back and just got mediocre customer service and no real help. Whats the right number of stars for a job that wasn’t even done correctly?
There's a saying when you go to a mechanic you could only pick two; fast, cheap, or well done. I feel like we hit the trifecta here. After bringing our Mercedes to two other mechanics who couldn't find the issue, we finally got referred here and they had it done in about 24 hours for a very reasonable estimate. They were very understanding of an embarrassing incident that happened upon our departure as well 10/10 will be back again. (Hopefully no time soon, but ya know.)
Great place did exactly what i asked them to do and told me whats wrong with my vehicle so i can fix it i usually DIY everything with my vehicles but needed their help this time and got what i was looking for. Will definitely come back.
I recently brought my car to Silver Star Motors for some maintenance, and while the experience wasn’t bad, there are a few areas where they could improve. First, the inspection process seemed a bit lacking in detail. They didn’t provide enough photos or in-depth information on the vehicle's condition, especially when it came to safety checks. I would have appreciated a more thorough breakdown of the work that needed to be done or that had been completed.
On the positive side, the shop was clean, and we did notice staff mopping at the beginning of the day, which gave a good impression of their upkeep. The lot is filled with Mercedes, though it’s worth noting that many of these cars look like they’ve been sitting there for years, which might be a red flag for some.
Overall, the experience was okay, but I’m unsure if I’ll return. The lack of detailed communication and transparency about the work left me a bit uncertain. That said, I might give them another shot in the future—only time will tell.
The service division is likewise outstanding. It was simple to schedule a maintenance check, and the professionals were thorough, timely, and efficient. Silver Star Motors clearly places a high premium on customer service, and I heartily suggest them to anyone searching for a premium car with outstanding service to go along with it. Without a doubt, I'll be back for more purchases and maintenance requirements!
My car came in for a full diagnostic. Needed to scan/read codes. The Never gave me the codes they have erased them. Charged me pretty big price just for a few sentences of what they ASSUMED COULD HAVE BEEN with my car. Quoted 10k for repair, which actually was just a bad fuel pump that was 40$.
It was awhile ago that I had taken my SL550 with several problems that needed repaired and had really not been looking forward to what I was up against. They were very honest and were able to accomplish everything at much less cost than I thought it would be. They had my car done within less time than I thought it would take also and it was such a relief to have finally gotten everything taken care of. I highly recommend this company and this will be my go to place for service and repair.
I went in a couple of weeks ago for an oil change and a transmission service. They overfilled my oil so much that the warning light came on. The only positive part of my experience is that they drained the excess oil the same day.
A couple days later my transmission began slipping when the engine was cold and sent my Sprinter into limp mode. I took it to the dealership and found out Silver Star was short two quarts filling my transmission fluid.
When I called them about the transmission fluid they insisted that it couldn't have been their fault. However the transmission issue went away as soon as it was properly filled at the dealership.
Silver star motors is the best Mercedes Benz automobile shop for my car. John and his staff are exceptional mechanics. Their attention to every detail makes them stand out from the rest.
The staff, John, Sterling the whole crew are amazing. I have been going here for many years and I refer anyone who has a Mercedes to them. They NEVER overcharge or pressure you into anything you don't need.
Great shop! Brought in my cls550 with whole bunch of problems. John explained what the problems are, what needs to be fixed as a priority. My car has been fixed. Now I Call the shop with every little question I have and they always take time to talk to me. Two thumbs up!
My Wife and I were blessed to have discovered John and his expertise and his state of the art mechanics at Silver Star Motor many years ago. This last visit a couple of days ago for repairs to my Wife's Classic 1975 Mercedes Benz was as always a very pleasant and dependable experience. We have never received anything from John and Staff at Silver Star Motors except courtesy professionalism excellent workmanship and fair and affordable labor rates. Signed Always Very Satisfied Customers The Pittmans:
Silver Star service was excellent. They took my car in as soon as I could get it there, did the analysis, and repair all within a couple of hours. Everyone I dealt with was very informative and courteous.
Have three Mercedes. I take all of them to Silver Star. Cheaper than dealerships and John( the owner) is passionate about the brand. Been in business since 1981. Only downside is waiting area if you wait for your car.
Not just five, but I would give six stars. John and his crew have taken care of our car for almost twenty years now. Totally honest and super experience and dependable to find reasonable solutions when possible. Over the years many of the services listed above.
Hello Google, John has been taking care of my family's vehicles for over 20 years. John and his crew are honest, knowledgeable and right on with diagnosis and repairs. Price has always been reasonable and John has found other stuff and fixed them no charge. He has been in this business for 50 years or so this year and i hope he'll be there for another 50. Thanks John for all you do. Pizza Guys all over Sacramento!
I took my 1972 mercedes 450sl to John in November of 2020 and gave him a list of things to repair. Well on Febuary 23 2022 I sent a tow truck to pick my vehicle up. I have no idea what repairs were made. John will not return my calls or correspond in any way. He has lied to me been dishonest and rude.i will now see if I can get an invoice from him so I have some idea of what he did. I will never recommend Silve Star to anyone. This repair shop has the worst service one can recieve.
I was very happy with the care from Silver Star Motors. I couldn't believe, I broke down on Friday at 1pm, but even though John said they were full up. He said bring it in. Then the miracle. 4 hours later it was fixed and at a reasonable price. I thought I wouldn't see the car for 4 days or more. Your shop is Amazing. Thank you very much quick and courteous service. I tell all my Friends with Mercedes they couldn't find a better place to have their car worked on.
Scam artists. Will charge you 4X what the parts normally cost (Mercedes genuine compared) and will quote you 3-6X longer that what the labor hours would actually be. You will leave this place having payed almost twice what it should cost. And from other reviews I’m reading I’m starting to agree that that might very quite possibly be sabotaging parts on your car to bring you back in for more work. Didn’t have current issue with my car till right after I had just got it serviced by them.
Horrible experience with silver star motors. I've had my car there close to 2 months and they never even looked at the car or worked on it. The owner kept making excuses and was belittling my car, I would have to call every week for an update since they would never call me. He would call my car junk so why did you even take it to work on it?? Overall bad experience and John was very rude and unprofessional. I had to take my car out myself because no work was getting done on it at all.
Judging by the way they write, these 1 star reviewers are mentally challenged. Do not listen to them. I have been bringing my cars to Silver Star for years. Their rates are completely fair. They're so thorough and fast. They'll save you a lot of money just because they'll have the job done right, and finished in half the time of a good Mercedes mechanic. The local Mercedes dealerships call John when they can't figure out certain mechanical problems. These guys are the absolute best.
Once again I had my mb c-220, 1995 worked on and am very pleased with their work. I highly recommend Raphael for his diagnostic skills . I would always seek his advice and you all should too. My best to John the owner, sterling for his organizational gifts, brad for fixing my windshield problems and Ivan for his constant display of class ! Best to all of you !!!
John and his team have never disappointed me. They’re honest, dependable, and always fair. I’ve been a customer for over 20 years and I wouldn’t think taking S550 anywhere else. Thank you Silver Star for years of Great Service!!!!
Very effective service! John and his staff are very friendly and helpful and professional to help with my vehicle. I came here for check engine light and also changed brake pad. I will always come back for oil change too. Great service and highly recommended!
John is very knowledgeable. He is nice and is very patient. Several of my family members have had their Mercedes serviced at Silver Star Motors. In addition to quality repairs, The business is very honest and only recommend repairs that are needed.
John has had this shop for at least 25 years. He knows Mercedes-Benz better than the dealer it seems. If you own a Mercedes-Benz, you should take your car to John and his knowledgeable staff. And the price is right!
Silver Star motors is the best! John the owner and crew are so knowledgeable. Helpful and honest that I would never think to take my Mercedes anywhere else! John saved me 3,800,00 by letting me know that the problem that I had with my car (fuel system gasoline tank and fuel filters was most likely covered by Mercedes and had me tow it there. John was right and literally saved me 3.800.00 by having Mercedes do the work when he could've easily done the work and made a lot of money. Bar none, John, you are by far the best of the best! Love you guys!
This is my first review but my experience with Silver Star was so exemplary, people need to know!
Okay, if you own a Mercedes, you know that they can be expensive to maintain.
I had an issue with my window not rolling up all the way. In my mind, I am thinking it must be the motor, a solenoid, etc. that equals hundreds of dollars plus my time to bring it in to be repaired.
I called Silver Star for the first time as I live in the neighborhood. I met with John and he suggested that the repair "might be a memory issue". He spent about 5 minutes and the problem was resolved - WOW!! All that he charged me was a solid hand shake and have a great day!
#1: Honesty: John just repaired it without writing up a billable diagnosis! #2: Knowledge - He knew the potential issue and resolved it ASAP.
In a world full of mechanics that will push for repairs, I can tell you that Silver Star has my business from now on.
7637 Fair Oaks Blvd #1, Carmichael, CA
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