This company is a joke. They operate as a broker and schedule jobs that are clearly not handled on time.
I scheduled a pickup for 11:20 AM and made it very clear that I was on my lunch break and had a limited window. I gave them a two-hour window, which should have been more than sufficient. They took my credit card information and informed me that canceling would result in a $50 fee, so I rearranged my lunch break and went home specifically to meet the driver.
I waited 10–15 minutes past the scheduled time to be reasonable and courteous. When I called to check on the status, the representative claimed the driver was stuck in traffic—which I knew was untrue since I had just gotten off the freeway myself. Shortly after, the driver called and said he would arrive in 15–20 minutes because he was dropping off another vehicle in Anaheim.
Twenty minutes passed with no update. Then I received another call from the same number, and the driver asked to confirm my address—despite supposedly already being on the way. He again said it would be another 15–20 minutes. At this point, I was understandably upset and questioned why the time kept changing. The driver then became aggressive, raised his voice, and claimed this was the first time he had spoken to me and that he couldn’t control what others told me.
I called the company back to report the issue, and the representative I spoke with was extremely rude and dismissive. I’m not someone who complains lightly, but this entire situation was handled poorly. The staff seems unknowledgeable beyond simply booking appointments, and there is zero accountability or communication once your card is charged.
I do not recommend this company under any circumstances. You’re better off finding a local tow truck directly—Facebook Marketplace offers the same pricing without the stress, misinformation, and unprofessional behavior.
Couldn’t have asked for better service! Tow Santa Ana was prompt, communicative and very respectful of my time! In and out! You can tell they really care about their customers, I highly recommend
The Santa Ana location went above and beyond to assist me. Their communication was clear from the moment I called, and times were consistent, no extra waiting. Everything was done safely. Absolutely Superb service from a team that cares.
Prompt, dependable, and reasonably priced. Tow Santa Ana helped tow my car after a flat tire, and their driver went above and beyond to make sure I was safe. Great customer service all around.
They quoted me one price 80 to 140 depending on tint, I told them what my truck was over the phone, then tow truck got here and they changed the price on me and used a stupid excuse why it cost 170 when they knew exactly what kinda truck it was. I will not use there service again.crooks. when I called they told me 20 minutes, then the driver called me and he told me another 20 minutes. I should have read the reviews, I would have not called them. It was difficult to open my truck either
Seriously do NOT call this company for assistance. I rarely give reviews and a patient person . I called for quote and availability at 1pm. They gave me a quick quote and stated the driver will be by around 30minutes. I called back after an hour to get updates ETA, they said the driver would be there in 10-12 minutes . I call back after 30 minutes again for updates ETA. Told their dispatch I have been waiting for 1.4 Hrs since I made the initial call . Dispatch lady said they have in their notes 1 hr eta was given . Common sense would tell you that I have been waiting 2 hrs , what does the note even have anything to do with anything at that point ? It’s already super late ! Dispatch said again the driver will be by in 10 minutes . I replied asking if that’s an honest eta bc I have been waiting in the car with no power and it’s hot outside . I’m sweating and body over heating. I don’t mind waiting but just give me an honest eta . The dispatch hung up on me !!. 20 minutes has passed since then and still no driver . I had to call another tow truck . AGAIN don’t call this company . They are not honest and jerk you around . Would you trust them handling your vehicle or in desperate help? Definitely not !!!!!!!!
Save your time and contact other tow truck companies in the area that actually have professionalism and reputable
By the time the other tow truck came . Still no call from their driver or dispatcher team . Total of 3 hrs passed!!!! Crazy
If you don’t believe me go look at their yelp reviews! Everyone says the same thing . I’m sure their google reviews are fake . No way they can have above ZERO stars
07/10/24- review update . Please let me know in detail what you investigated and how you plan on making it right . I will update my review . Don’t try to blow smoke up people to try to save face . I’m going to hold you accountable
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