I was looking for a cheap towing service, and I’m glad I found them. Their prices were fair, the response time was quick, and the driver was professional throughout the whole process. It’s not easy to find reliable towing at affordable rates, but they definitely delivered. Would use them again!
They provide careful flatbed towing and treat every vehicle like it’s their own. The team is professional, quick to respond, and makes a stressful situation feel much easier and manageable.
Excellent car towing service! The team was punctual, professional, and handled my vehicle with great care. They made the entire process quick and stress-free. Highly recommend for anyone needing reliable towing near you!
Great service knowledgeable and efficient. Fahad helped me get my vehicle from point A to B with no hiccups. Appreciate his customer service and professionalism. For sure will be calling Henry's Towing service if ever I'm in need of tow. Thanks you guys help is greatly appreciated
Eduardo of Henry's towing did such a good job he didn't even need to tow my car. He got here and fixed my car alarm issue / immobilizer issue. Thank you, Eduardo, you fixed my car and my day.
Was connected to them through AAA and they were quick to arrive. Fahad was the driver and he was knowledgeable about cars and offered advice on repairs
Fahad was extremely professional and friendly from the very start of the call all the way through dropping off the vehicle. I’ve been assisted by several towing companies before, and his service was truly exceptional. Thank you, Fahad! The entire experience was smooth, easy, and fast.
This company got to me in 30mins just as I was told over the phone when I called. The driver was patient and kind, made the night much easier once he arrived. Thank you for your great service!
Fahad showed up and was meticulous in handling my tow. He knew it was a classic car and did everything necessary to protect it. The extra TLC he gave it shows he is committed to his craft. Guy knows his stuff!
Fahad was really helpful, had great communication, and went above and beyond. He made sure to let me know when he would arrive. The ride was very comfortable he even helped me charge my phone. He also tried helping me extra than what he had to giving advice and stuff which was greatly appreciated. Would definitely recommend this service!
Fahad was outstanding. He showed up fast, stayed calm the whole time, and treated my super-low car like it was his own. He brought a flatbed, used ramps and soft straps, checked clearances from every angle, and loaded/unloaded without a single scrape. He explained what he was doing, gave me an accurate ETA, and kept me updated along the way. Professional, careful, and easy to work with—exactly what you hope for when you’re stressed and stuck on the side of the road. If you have a low car or just want someone who knows what they’re doing, ask for Fahad. Five stars.
Fahad was such a great help. Super nice, super quick, dropped my car off in the correct location and verified with me. Couldn’t ask for any better service.
Fahad was so kind and really went out of his way to make sure my car got to where it needed to be. He made everything super easy and stress-free. I’ll definitely reach out to him again next time I need help. Highly recommend!
Fahad is a life saver very nice and calming. i was very stressed for the day and he helped me out with my tire, but also gave me alot of Helpful advice. will ask for him again specifically
Geico specifically put in their note I needed a wheel-lift or dolly tow truck because I am in a parking garage. First they were late which I understand but they kept pushing back the time. Second, it took nearly 40 minutes for him to just find me and get to my car. Then after being late and having trouble finding my car, they told me they were unable to because they only brought a flat bed tow truck EVEN THOUGH IT WAS SPECIFIED IN ALL OF THE NOTES THAT WHAT WAS NEEDED WAS A WHEEL-LIFT OR DOLLY. I wouldn’t recommend this company to anybody honestly.
Today, as I was leaving a store located in Springfield, MO, I had some trouble with my vehicle which literally left me unable to change gears. Since I was just a few blocks away from my usual car repair place, I called to ask about getting a repair done and if they could recommend a towing company. The gent then gave me the name and number for Henry's. After speaking with the nice lady that answered phone (I'm sorry but I don't recall her name, frankly I was a bit flustered at the time...) to get a tow dispatched, Robert (Operator #41) arrived. When I described the issue I was having, he asked me to pop the hood so he could take a look, and he was able to get the shift cable temporarily attached that let me get my vehicle to the repair garage. Robert certainly saved the day for me with his help! I can't say I'm looking forward to my next mechanical breakdown, but if it happens, I know who to call!
Requested a new battery from AAA and they sourced Henry’s towing. They came to install the battery and then because my car wouldn’t start they told me it was my starer and I am going to need to get a new one after charging me $200 for the battery. Then took it to my auto shop and they told me the battery that Henry’s towing was bad and that my starter was not bad at all. Got a new battery from my own auto shop and my car runs great. Goes to show these guys will try and rip you off and lie to you to get you to spend more money while they take NO responsibility.
I called Triple A to have my car towed to the dealer Moises called me & arrived timely to which I thanked him It went downhill from there He is rude, interrupted me on several occasions & then after jump starting the car he wanted to know if I just wanted to drive to the dealer. I told him no I would prefer to have it towed. He said that the dealer would probably give me a loaner car… I once again told him I just wanted it towed to the dealer. I was in the front yard talking to the dealer on the phone. Moises was in the car & just started honking the horn, several times. He wanted the key. When I was telling him who to give the key to at the dealers he continued to interrupt me. I finally told him to calm down & just listen. I went outside to take a picture of the phone number so I could call his company and he attempted to apologize for his behavior. I will be calling Triple A to report Moises as a extremely rude person to have to deal with
Incorrect Battery Installation: I used Henry's Towing for a car battery installation 14 months ago. They not only installed the wrong type of battery, one which is explicitly not recommended by both the battery manufacturer and my car's maker, but are now refusing to honor their 18-month warranty because they decided to drop their account with Interstate Batteries - which should not be my problem.
Location Issue: Despite living just one town away, in Irvine I was told they "no longer service my location." Their solution? Asking me to drive my car - which had a dead battery - to Garden Grove to speak to an Interstate Batteries dirstributory to rectify the mistake originally made by Henry’s.
Unprofessional Staff: The supervisor I spoke to was incredibly rude, talking over me, refusing to assist, and even hanging up on me. She refused to even disclose her name.
Misinformation: I have a car with auto start/stop functionality. The supervisor claimed that "if the car turns on, then the battery is fine" as her rationale for insisting the battery they installed was appropriate for my vehicle. A battery might power up a car but can cause long-term issues if it's the incorrect type for that specific vehicle model. Evidence: the battery is dead after 1 year.
It's vital to note that standard batteries cannot be used in cars with auto start/stop functionality. These vehicles require batteries designed to handle frequent starts and stops, ensuring both vehicle performance and longevity. Using a standard battery jeopardizes the vehicle's overall functionality. Any competent technician would know this, yet the supervisor tried to assert that my purchase of the new battery was completely discretionary.
Compensation: I've now had to pay for 2 batteries in the last year and am bearing the financial brunt of Henry's Towing's mistake. All I seek is appropriate compensation for my new battery given the circumstances.
In summary, I found Henry's Towing to be lacking in professionalism, responsibility, and customer service. This lack of accountability is a red flag for anyone considering their services. Potential customers, beware: you might be their next victim.
When you call a 24 hour tow truck company you expect someone to answer the phone wether it's 11pm, 1am, 3am and so on. Over 90% of the companies we called either didn't answer or the call would just end when we pressed any options. And the ones that did answer didn't have anyone available. After about 2 hours of trying to figure out what to do, calling company after company, we finally found Henry's towing at 5am. They were very empathetic on the phone, arrived in about 15 minutes, great customer service, it was overall a great experience for such an overwhelming situation. HIGHLY RECOMMEND.
My car had a flat last night, I have a Volkswagen and went through them to get roadside assistance this morning and they contracted Henry's towing to assist. The ETA was spot on and the technician Christian was amazing! He was so helpful and kind. Super personable and very informative. He fixed the tire in no time and even checked if my tires had air in them. I am a single mom with a 7 year old son and I can truly say I am very much appreciative of that extra helpful gesture. Thank you for your professionalism and kindness.
I had called Toyota Roadside Assistance since this comes with my warranty. At first, I did place my request and they told me this place would be sending me a text with an ETA. I didn't receive it. I called back, and they told me my request was not in the system, so I had to re-do it. So I did. I got the text message from the Roadside service with my ETA from 60-70. In the meantime, I was searching up all the reviews with this company. I have had nothing but bad experiences before with roadside assistance. Well, I read that this place sometimes are unaware of requests being sent to them. So I called just to get my status. A very nice agent told me that the person assigned to me us finishing up a jump start and gave me an ETA of 30 mins. It was so perfect. While waiting, the Roadside assistance people were about to cancel this company and issue me a different one. I told them to not to as they gave me a new ETA all under the 60 mins AND my roadside assistance messed up the first time. The guy came and helped me with my car and gave some tips as well. I will request for this company again if I ever need roadside assistance again. Also, a good tip is calling the tow truck company directly to get a better ETA, rather than using the third party for an update.
1). Booked my tow on a mid-morning weekday so not what I consider rush hour. Estimate was an hour and reality I waited 2 hours and 45 minutes for the tow truck to arrive and that was after nagging the dispatcher, after waiting 75 minutes with no one showing up.
2). When the driver arrived he informed me he would not let me ride along with my vehicle which put me in a giant bind!
I fully understand with covid if they restrict passengers. However they should have clearly stated this ahead of time especially since I talked to dispatcher about the location of my driver.
The dispatcher told me that it was strictly up to the driver's discretion, however the driver told me he had cameras in the truck and it was company policy that he was not allowed passengers. So clearly someone was lying.
Considering I had two hours and 45 minutes to wait on my tow, had I known this was going to be an issue I could have easily arranged for someone to provide me a ride to the repair shop. Instead I had to hire an Uber, so an extra 20 bucks right there plus tip.
3). And this is the most unacceptable of all. The driver had a good head start on me while I walked to the street and booked an Uber then waited for my ride. Drove over there about 15 minutes and arrived at the shop asking if they'd started on my car yet, only to find out that the tow driver had yet to arrive with my vehicle. It took him 35 minutes to show up with my car. Not only was this more time wasted on top of the two hours at 45 minutes I already have waited but now due to his inexplicable absence my vehicle had to wait even longer to get serviced. And most disturbingly where was this guy with my vehicle that entire time?
Definitely a horrible first impression. Will not hesitate to tell others about my experience.
(Follow up) - owner wrote "Henry's Towing Service (Owner)
16 hours ago
We looked at our records and never had your name as a pickup in our system. Wrong company."
My response: I called back the dispatcher I'd been talking to and verified your address on South harbor boulevard in Santa Ana, you are in fact the tow company involved.
So your claims that I'm talking about the wrong company are either incompetence on your part or flat-out dishonesty. Either way not good.
So not only a horrible first impression, but an absolutely terrible second impression!
So I locked my keys out of my car and called my insurance company around 6:15 p.m. on a Thursday night and I was told a 60 minute wait. 90 minutes later I call they say it'll be another 90 minutes. They should have never taken the call if they could not have help me in the first place they called me at 10:55 p.m. asking me if I still needed assistance which luckily a man who owned a towing company seen me struggling and just stopped and done it for free approximately 10:00 p.m. but I still waited they should have never ever taken the call if they could not help me in a timely manner I looked on Google seeing their rating had two stars if I could give it a half a star I would. Very s***** business and customer service apparently I'm not the only one who's had this issue. Hopefully someone else will read this and not use this company to help them out when they are in need no bueno guys no bueno!
The drivers were fine. They came and jump started my car on Aug 25, Sep 3, Sep 5. My car is at Toyota. I told them that I had to have Henry's Towing jump start my car because the battery died on those 3 dates.
I called Henry's Towing and asked if they could provide me with a list either via email or text so that I can prove to Toyota that there's something wrong with my battery. Henry's Towing told me "we do not keep those records." I, frankly, cannot understand that. If that's true it's unbelievable for a lot of reasons!! If not true then the lady who answered the phone just didn't want to be bothered!!
Horrible customer service. Liberty Mutual Roadside Assistance contacted them for me a tire change service. Their dispatch called after about 30 minutes and told me the ETA was 20 minutes. 20 minutes later, the service driver called and said he would be there in 20 minutes. I told he that's what the last person said and he got an attitude and said "Well do you want me to come or not?" I called their dispatch to figure out what went wrong and they lied and said they didn't know who called me initially and told me the first ETA. When he arrived he said he couldn't do anything until the payment was made and called someone on his cell phone and asked for my credit card. I told him I didn't feel comfortable giving him my card (they gave me a very bad vibe) and asked to have the company call me so I could make it that way. I did not think my request was unreasonable. He got mad and cancelled the service after I waited an hour. I called their company back and the didn't care. Do not use their service.
Website
