Had phone battery issues after it began swelling up! Fixed for a great, affordable price! More than 60% savings from what my phone manufacturer or Verizon was offering.
Recently, went again to get a new car battery and in less than 2 days the battery was ready for pickup/install. The guys working were funny, and held a great conversation.
They also provide a great working environment for nearby businesses, and are friends with their Dental neighbors.
Ronnie is THE MAN!!! We came here to get the replacement for our car remote battery. We had the lifetime warranty and he changed it instantly.... in less than 5 minutes. Upon arrival, we discovered they fixed phones too. My husband was about to get a new phone bcz his charger wouldn't stay in. Ronnie informed us that it was because the port was dirty..I didn't believe it at first bcz it wasn't only not charging, the cord wouldn't even stay in!!!! Let's just say RONNIE WAS RIGHT! He cleaned it and everything worked perfectly... INCLUDING the cord "locking into place." In and out in less than 20 minutes! That included us going to the coffee shop across the parking lot while he worked on it. God bless Ronnie! And thank you for such efficient service!
Excellent service and fast. Made a claim thru my phone company and these guys got it done fast. Fast and professional. I'm glad I came today as they finished earlier than expected:)
The process to purchase a new car battery was easy and simple. The battery was ready for pick up quickly after ordering online, The associate helping me was very friendly and knowledgeable, installing the new battery quickly. Overall great experience at this location.
Just left Batteries plus with Ronie swapping my car battery in less than ten minutes. Great service, warranty, and zero wait made me a lifetime customer.
Right out of the gate, I had no idea a place like this existed! I came across their business profile while searching for a rather obscure battery type. Given that I do not like to order online and sit at home waiting for items, it was absolutely pleasing to know they had this location where I was actually to stop by and pick up my item and I didn't even have to wait for such item to be ordered, out of stock or on back order! Truly, I would and will recommend this battery emporium to friends, family and even strangers! Shoutout to Mr. Javier, he provided excellent customer service with factual feedback and with high efficiency!
DO NOT BUY CAR Batteries from this company, they won't honor the warranty on the Batteries they sell.
I purchased a Duracell AMG (SLI34AMG) from the now out of business Culver City location on 8/8/2022. The batteries been dying on me and I've had to call AAA to come give me a jump start twice in the last month. I took the battery into the Brea location and had it tested and the associate said "it was no good". Once I told him I had a warranty and pulled up my invoice # on their website he said he "doesn't have it in stock but Santa Ana does".
Came into this Santa Ana location with a receipt I got printed at the Brea store attempting to get a warranty replacement. Ronny informed me that he has to keep the battery for 48 hours and "run some cycles" to determine if it was bad.
I proceed to ask what their return policy was (14 days), I was willing to buy a battery to use while he tested my warrantied battery then return it since I was driving the car that the battery goes to. He replied that I would "need a core" in which I replied "I'll pay for the core". He proceed to tell me that he "couldn't do that (sell me a battery) because I was telling him what I was going to do, that they usually give out loaner batteries but he didn't have one at the moment".
I told him to just keep the battery and run his "test" that I'll figure it out how to get home. While I'm in the parking lot waiting on my uber to take me to the nearest auto zone to purchase a battery Javier comes out with a loaner battery for me.
Now this is a quote from the Batteries Plus Warranty Coverage Policy which states:
"An industry standard capacity or load test will be used to determine if the battery is at least 80% of original rated capacity in which case it will not be considered defective and will not qualify for a replacement. The battery may require charging prior to performing a capacity or load test"
Batteries capacity is based on Ah (ampere-hour). My battery is 55 ah battery when new so I wanted to know where it stood to try to understand why it was giving me problems.
When I came to pick up the battery I asked what the "ah" after the load test was because I wanted to see at what percentage it was from when it's brand new and were I stood with the warranty. They wouldn't give me an answer, Ronny just ignored me while Javier showed me the voltage at 12v (which should be 12.4 minimum) and the amps at 655 when this batteries amps are supposed to be 750.
Since all the Batteries Plus stores are franchisee's they won't honor the warranty, it's no wonder so many have gone out of business!
Next move is to get this battery load tested, determine the "ah" and send in the results to Corporate and see if they will stand by their warranty!
I was tempted to just buy online, but batteries fail (after all, the one I was replacing did). I've never been let down by a Batteries Plus battery. I was considering upgrading to lithium online, but it was more money and basically no warranty and no way to deal with it if something went wrong. The Batteries Plus lithium battery had a 3 year warranty and really was not that much more and I got it there and now - and they've always been there for me. The guy suggested and sold me a special charger/maintainer for the lithium. I'm happy.
Do not trust these guys with new tech. What should have been a loose connector being connected and instead they completely tore and ripped the inside of my screen to the point the backing of my screen was off. The tech is obviously just posing as a repairman. He ruined an 800 dollar phone and tried to tell me I was responsible for the extra damage and that I had to pay about half the phones worth. Go anywhere else that's reputable and not just some side hustle inside a light bulb store.
This shop delivers exceptional service! I purchased a high-end battery but had an issue because the negative post was too narrow for my vehicle’s terminal clamp and wanted to return the battery. One of the employees went above and beyond—he told me about a post cap that could solve the problem, and since they didn’t have it in stock, he personally drove to an auto parts store to get it for me. That level of customer service is rare. I highly recommend this store to anyone in need of a car battery!
I've been going to Batteries Plus for about 10 years now. Quick and accurate service. Great products. Friendly staff that get you on your way as quickly as they can. A pleasure to do business with.
My car battery died and AAA came and said they don’t carry batteries for Range Rovers. Through Google I found this company and was able to make an appointment the same day! When I arrived the gentleman was super friendly, was able to take me earlier than my appointment, knew how to replace my Range Rover battery quickly and did it all within 30 minutes. Would recommend them to anyone needing a car battery or any battery for that matter!
I came here to replaced my key fob for my Chrysler town and country and customer service was amazing. Price was great with discount included programming Javier was super professional and helpful. Thank you for your service
Fast and friendly. Vanessa was very helpful in answering questions and helping me order the right item to replace my key fob. Would definitely come back.
Came back to program my key fob and Javier was awesome in helping me out. Service is terrific here and I would definitely come back for what they offer here
Best Prices, Great Location and Special Thanks to Leslie for making this an Amazing Experience by providing Excellent Customer Service and because of Her Professionalism, I give Battery Plus Bulbs ⭐⭐⭐⭐⭐
Friendly, helpful and fast! I called ahead and Leslie was very friendly over the phone. She verified that they could handle the cut and coding for my specific key/car combination. She was very efficient and handled two customer requests at the same time with no problem! My new key works great! Leslie provided excellent customer service!
I came in to check this place out since it is nearby to my house. Came to get my Corolla remote battery changed. I was informed the battery wasn't the issue. He then proceeded to ask me he can check the actual remote to see if it is a functioning remote. Came out that the remote didn't work and I would have to buy a replacement. Felt taken care of and he tried various ways to see if it would work. Would drop by again :)
The guys at Batteries Plus Bulbs were very helpful. I worked with Ramez primarily and he went above and beyond to help with my battery purchase. I ended up going with an X2Power AGM battery because it will suite my needs very well and it comes with a 5 YEAR WARRANTY!
Ramez even took the time to complete an extremely detailed battery test on my existing battery and charging system including a report that he emailed to me.
I have an will continue to highly recommend this store to my friends and family. We're very lucky to have a store like this in the community.
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