I made my first purchase from CW Moss last week even though I usually buy from a supplier located in Ohio that is much closer. But CW Moss had what I needed so I decided to tolerate the longer shipping journey. Or did they? Shortly after I place my order I received a call from Troy informing me that one of the items I ordered was out of stock nationally. He also told me they would be upgrading me to a better part that is over twice the price of what I had ordered at no additional cost. That's excellent customer service and I couldn't be happier! When other suppliers are out of stock they simply don't charge for the part and you get to hunt for the item somewhere else. My parts arrived on time and everything looks great and fits perfectly! I will not hesitate to buy from CW Moss again.
I'm very impressed with the staff at this store. I ordered some Model A gas tank valve screens. Because there are two similar types I was contacted by an associate, and advised to double check the application. Sure enough I had ordered incorrectly. They were attentive, pleasant and professional. I am the owner of Dixie Classics in Pompano Beach, I'll be ordering from them again soon!
Have been ordering, receiving shipped orders and picking up parts for a few years now from this local parts supplier for Model A's & more. Staff are always friendly and helpful. Quality parts and service! excellent location too, just West of the circle in Old Town Orange.
Ordered part ( water inlet) for our A, inlet defective and leaking from aluminum cast slight hole/crack, spoke with customer service and they agreed to inspect after they received inlet back, said they would email return label…. They never emailed us a label or anything in writing… UPDATE, we received a call back from k at main office who explained that was out of office yesterday and apologized for not getting back with us yesterday. K understood situation and sent package label and agreed to refund us for the part as we purchased part from another company, K was a delight to speak with and have no doubt that once defective part received they will issue refund….
Great service. My order was missing part of a larger piece and they took the time to look for the part in the warehouse, found it and called me back with the good news.
Very cool place, museum quality pieces and information. Young man at the counter is incredibly well versed in the products available and the old machines that need them.
Great customer service and they always seem to have what I want 99% of the time. There mail order is next day at my house and I live 120 Mi round trip from it so mail order is my preferred method unless I want to actually go see or fit parts then I just go there. Parking's a bit of an issue that's about the only downside.
CW Moss has gone above and beyond with their service to me recently. I had some issues recently and one of their people, Troy went out of his way to make things right. I have been a long time customer and will continue to be one. Thank you CW Moss.
Although they didn't have what my hubby and I need for our rebuild the staff was very friendly and polite. If you're rebuilding a 1931 to 1948 ford passenger car definitely come to C.W. Moss
Website
