About a week ago, I saw online that they had a Tesla Model X. I called many times, but nobody ever answered. I had almost given up. Last night, I tried contacting them via text, and they finally replied and helped me schedule a test drive for today.
When I arrived, there was no Model X at all. The salesperson said it had already been sold and even suggested that I might have been chatting with an AI.
I just want to say, if a dealership treats customers like this, it is extremely disappointing. This is deceptive. I drove over an hour and brought my family along, expecting an enjoyable test drive experience, but the result was very disappointing. I will never come back.
Do not, schedule an appointment via text – it’s fake.
I had an amazing experience purchasing my vehicle at Tesla OC Chief Auto. The customer service was outstanding from start to finish. The team was extremely knowledgeable, informative, and took the time to explain everything clearly, which made the entire process smooth and stress-free. I truly appreciated their professionalism and attention to detail. Highly recommend to anyone looking for a great car-buying experience.
This dealership is a complete joke. I had to call over 10 times before anyone finally answered the phone. When someone eventually did, they asked me to send documents proving I was approved to purchase the vehicle. I sent everything immediately, as requested.
After reviewing my documents, they called me back and suddenly claimed the car was no longer available. Then came the bait-and-switch. The same vehicle (or an “equivalent” one) was now priced at $30,000 instead of $26,000, plus an additional $2,000 in dealer fees that were never disclosed upfront.
This had nothing to do with tax or registration — those were presented as extra charges on top of the new inflated price.
This is a textbook bait-and-switch: advertise one price, request approval documents, then raise the price by thousands once the customer is committed. Completely dishonest and unprofessional.
I will be reporting this to the BBB and other consumer protection agencies. Save yourself the time and frustration and take your business elsewhere.
I really don't like leaving negative reviews for small businesses. But I really don't like my time wasted. I'll give you the scoop for this business. Based on the reviews, a lot of their things were sold when people got there from AutoTrader or their own website. I specifically called one of their employees a gentleman this morning and asked specifically about a blue Tesla and one other one. I was told that their website is their most accurate and he showed me on the website that it is available and he confirmed that they had it on the lot. I get there an hour and 15 minutes later and they said it was sold 2 days ago... They gave me all the excuses in the book. Oh could have been the girl you talked to. Oh I just got in an hour ago and it wasn't me. Oh could have been him and he denied it. Oh it was him you talked to, He denied it. and then I got oh it could have been my brother who's at home who's focusing on auctions and he doesn't have the correct inventory.... They act uninformed and like they don't know what way is up from down, but they know what they're doing, they're smart. They have a sheet there at their office that they reference to on a daily basis that has the most accurate up-to-date information... I would highly suggest them when someone calls in that you text them a picture of that sheet. This is 2025, that technology is available and most companies use it (and have been for the last 15 years)... That way your customers know what is exactly in stock that day and that is very unlikely that in the next hour when they come visit your location that that car will be sold. And then you get a lot less bad reviews... That being said, these prices that are sold are normally the cars that are $1000- $2,000 under what Tesla pre-owned website direct offer so they're decent deals. But they use that just to get you in the door... And then they offer you essentially market price, prices and vehicles. Maybe if you're lucky 500 to $1,000 less, but most of these cars are lease trade-ins and if you have 30-40 mi on it. They're normally original tires and most of these tires that I looked at need to be replaced, so that's your extra $1,000 you'll need to put into the car which brings it to basically the fair market value or the value that Tesla pre-owned direct is charging, you're and I think you should have much more confidence in Tesla direct than these guys.
Also if you didn't know, it literally takes you about 1 minute to simply delete a car on AutoTrader or whatever online marketing you have when you sell a car.... If you're not logged in, let's just say maybe 1.5 minutes or if you have to go to multiple websites (which is unlikely), maybe 3 minutes. And you can do it on your own website. Probably another minute... So it will take you literally 2 to 4 minutes to take a car that is sold off your website and affiliated third party websites (You have to do it eventually so why not do it promptly)... You probably sell 5 to 10 cars Max a day, so that means you're literally spending 20 to 40 minutes a day doing something that's vital to a car dealership... And vital to getting good reviews and keeping a decent reputation. Last bit of information, you can easily post your daily PDF sheet on your website every morning taking a couple minutes or doing a Google sheet link that you put on your website or send out to clients that is actually up to date to the minute or hour. I truly hope you do some of this, but you also know the risk of getting bad reviews when you do that. This isn't your first rodeo but unfortunately you're like the majority of car dealers.
I had an amazing experience at OC Chief Auto thanks to Ernie and Nick. I purchased a Tesla Model 3 and they made the entire process smooth, transparent and stress-free. They answered all my questions, were upfront about everything and truly went above and beyond to make sure I felt confident with my decision. If you’re looking for great service and people you can actually trust, I highly recommend working with Ernie and Nick at OC Chief Auto. Love my new Tesla, thank you both!
Bought my car a week ago. Extremely happy with my purchase, the car, the experience. The thread was showing on the original tires, they kept their word and a week later I brought the car back and they swapped them no questions asked. The process was the quickest and smoothest car buying process ever. Highly recommend OC Chief auto if your looking for your new tessiii.
10/10 Experience! I had an amazing experience working with Nick. He was so kind, patient, and genuine throughout the entire process. From start to finish, he made everything smooth and stress-free. His positive energy really stood out. He really went above and beyond to make sure my family I was happy with my car and understood everything clearly before moving forward. You can tell he truly cares about his customers and takes pride in providing excellent service. I’d highly recommend him to anyone looking to buy a car! Shoutout to Nick!
I had an exceptional experience at OC Chief Auto, thanks to Nick, the owner. His dedication to customer satisfaction is truly remarkable. From the moment I walked in, he made me feel valued and well-supported. Nick went above and beyond by staying two hours later to ensure my wife and I were completely taken care of. And his genuine passion for helping customers shine through. I highly recommend OC Chief Auto to anyone looking for top-notch service and expertise. Thanks again, Nick, for making my car buying experience truly outstanding! Thanks for your service brother I truly salute you
Come here if your looking to buy not browse. You’ll get the best deal on a Tesla in OC and you’ll be out the door in 20 minutes. They do care about their customers and even fixed a few blemishes on the car free of charge after I bought. They make money of volume, so their goal is to get the car of the lot as quickly as possible.
Do not buy from this dealership! Absolutely terrible experience from start to finish. I was also charged extra for a full charge on the vehicle, before I even had possession of it, something that should’ve been standard. The “ceramic coating” they lied and told me they put on my car barely lasted three weeks before fading completely. The car came with bald tires and an audio system that constantly malfunctions. On top of that, I still haven’t received my permanent license plates after all this time. Completely unprofessional and unacceptable. I would never recommend this place to anyone.
This dealer is dishonest and will not honor their commitments once they have taken all your money. They especially go back on oral promises. If you still decide to buy from them, please make sure you get everything in writing and in hand before making the final payment. Do not trust their words—they will lie to you.
Here is my painful experience: I bought a Tesla three months ago. The dealer promised me that once I completed the payment, they would deliver the car to my home with all the accessories included.
But when the car arrived, several promised accessories were missing. The dealer told me they didn’t have everything in stock and would ship the rest later. I trusted them and waited for months, constantly following up. Each time, they just replied “will do!”—yet nothing ever arrived.
Worse still, after two months, I discovered the car itself was missing some essential auto parts. I asked the dealer repeatedly. At first, they told me to “check some places in the car” (ridiculous!). After that, they stopped responding altogether—ignoring my calls, messages, and emails.
All of these were commitments they made before I paid in full, but once they had my money, they did absolutely nothing. This is not just negligence—it is deception.
I strongly urge everyone: do not buy from this dealer. If you still want to take the risk, never pay in full until you have received everything promised. Do not trust their commitments—they will break them.
From a sincere buyer who has been lied to, cheated, and hurt by this dealer.
I had an excellent experience at OC Chief Auto while shopping for a used Tesla 3 for my son. They were polite and professional, offered a very fair price, and easy financing. I was able to get the tax credit and they even informed me about a $1,500 DWP rebate for the purchase which I did not know about. One criticism, to watch out for, the website is not always up to date, so the selection I saw online was not close to what they had in stock that day, so always call or check in advance before just assuming there are dozens of cars on the lot, when there are generally less. Notwithstanding this, I was able to get a great deal on the car I was looking form.
My friend already got 3 cars from OC Chief Auto, he recommended me, so I came here looking for a Tesla Model Y and had a great experience. The team was very helpful and made the financing process fast and easy. They showed me all the reports for the car upfront. Really appreciate the honesty and smooth process—thank you!
I had an outstanding experience at OC Auto Chief. Faisal (John) Deys made the entire process smooth and stress free. He helped me get into a fantastic used Tesla at the lowest price I could find anywhere in Southern California. Unlike other dealerships that tack on endless fees, OC Auto Chief was completely transparent with no hidden costs. The price was exactly as advertised, fair, and unbeatable. They also have a wide selection of cars, with far more Teslas available than the 3 to 5 you might see at other dealerships. Faisal was easy to work with, honest, and genuinely cared about getting me the best deal possible. I highly recommend OC Auto Chief to anyone looking for a car and it was the best dealership experience I have ever had!
This is one of the best and most honest dealerships out there!! They do NOT charge for any random stuff that you don't need/get. The price you see is the price you get (before taxes)!!! Before OC Chief Auto, I went to multiple other dealerships and each had their own way of trying to make a profit off their cars (ceramic coating, new/aftermarket wheels, extended protection, etc.) Each one of those items costing about $2000. I really wanted to get a Tesla but without Tesla money. They have a whole list of inventory and all cars are unlocked for easy viewing. In addition to their great prices, they also have a free car detail with every purchase. They detail your new car from bumper to bumper, interior, and even give you a ceramic coat all for FREE. They have contracted detailing people set up and detail all the cars all day. There is no sort of cutting corners as far as I can tell. The staff there is very nice and I would highly recommend heading there in person to shop for cars. Initially I tried to reach them over the phone but I couldn't get a hold of anybody. Turns out they were completely swamped with calls from the loads of people checking out their inventory. There's no way they can handle all of those calls while also taking care of each customer with detail and care. The staff are all very nice and greets you with a smile and are more than happy to help you on your car buying journey. Jeff is the man!! Jeff is the lot manager there and he was super joyful to take me out on a test drive. Jeff is humble and very energetic even after his 20+ test drives of the day!! He ensures that everything is okay and really helps you look around the lot to find the car you want. Nick was the man who helped me reserve the car and made the buying process very easy. He was super attentive and was super lenient on my car buying situation. He helped me reserve the car even when I wasn't yet able to do the paperwork yet. Nick was extremely kind and easy going. Nick got my paperwork finished in about 45 minutes, which was the fastest experience I've had to date. He transferred ownership through the Tesla App immediately and I now own a Tesla! All of the people at OC Chief Auto are very kind and honest. I would highly recommend going there for your car if you're looking for a Tesla for a good price. Please be sure to come in person to experience their kind hospitality!! You will not regret giving these guys a look at!!
I wish I could leave a positive review, but I need to protect future customers. I actually liked the sales staff, and they even asked me to leave a great review to counter the bad ones. I really wanted to. As someone connected to many small businesses, I know how unfair reviews can be — but in this case, this review is well deserved.
OC Chief Auto advertises the $4,000 Used EV Tax Credit prominently on their website. That was a major reason I visited their lot. Throughout the process, the sales rep emphasized how great of a deal it was because the car I was buying “qualified” for the credit.
The contract listed the vehicle at $24,999 — just under the $25,000 federal limit. But buried in the paperwork was a $500 “accessory fee.” I specifically asked about it and was told it was structured that way to help me “qualify” for the credit.
Fast forward to tax season:
My EV credit was denied because the dealership never filed the required IRS Energy Credits Online (ECO) time-of-sale report. I spent days calling, being put on hold, transferred, and disconnected — never receiving help or a resolution.
When I dug deeper, I discovered the truth: that $500 fee pushed the “sale price” to $25,499, which disqualified the car entirely under IRS rules.
So not only did I pay an extra $500 in junk fees for nothing, but I also lost out on a $4,000 federal benefit I was repeatedly told I would get. When I reached out to management, there was no accountability, no apology, and no attempt to make it right — only silence and avoidance. These people do not deserve good business. I'm glad the sales rep got a few more dollars for their commission, though. Unbelievable.
This experience was misleading and financially harmful. Future customers should know: just because a car is advertised at $24,999 does not mean they're going to sell it to you at that price. Pay very close attention to the fees added to your contract, and don’t rely on verbal assurances.
I trusted OC Chief Auto at their word, and I was left with nothing but frustration, wasted time, and thousands of dollars lost. Do not trust these guys. If you make a purchase here, do not let them speed you through anything. Completely protect yourself and your decision.
Since then, I received one email from them asking me to send the VIN number so they could check if there was any repair history after purchase. I sent the VIN, but it has now been about two months with no response. I also left a voicemail, but never received a call back.
It is clearly suspicious that the car was sold as having no accident history, yet the door design is different on the left and right sides. The dealer may not have noticed this issue, but their follow-up has been far too slow.
At this point, they are completely unresponsive. ーーーーーーーーーーーーーーーーーーーーーーーーー update on 7/31/25 After the purchase, I noticed that the driver’s side door is clearly different in design from the passenger side. The Carfax report stated there was no accident history, but this inconsistency strongly suggests that a repair or replacement may have been done without disclosure.
I’ve contacted the dealer to ask for an explanation and assistance with repair costs, but I have yet to receive a clear response. I’m very disappointed with the lack of transparency. Depending on how they choose to handle the situation, I am willing to update this review, but for now, I cannot recommend this dealership.
--------------------------------- review after i purchase I bought Tesla model y this week. Nick helped me a lot. They do not add on price. If you do not like that I recommend buy from here. I am living Seattle Washington, I finally drove back home now. Already drove 1200mile one week lol Thank you guys!
Okay, I’ll be honest. I bought my car back in March, and waited 6 months to give a review. Let me tell you, after 6 months I’m still very very happy with my purchase! Nick made it extremely easy and is a very upfront person. Here’s a few photos of my Model Y performance 6 months later. Again, thank you very much gentlemen!
My fiancé and I went in to look for a Tesla Model 3 that qualified for the EV credit and we had an amazing experience. They were very friendly and helpful in explaining everything we needed to know about Tesla and the purchase process.
The BEST thing that sets OC Chief Auto apart from other dealerships is that they do NOT have any add on fees. The price of the vehicle was exactly what was advertised and was more than competitive to other dealerships regarding pricing. I would highly recommend and will definitely give them my business again!
Had a great experience with OC Chief! Everything was fast, smooth, and super professional. They helped me get a solid auto loan and even worked with the EV Tax Credit at point of sale — I didn’t have to pay anything out of pocket. On top of that, they gave me a gift, which was a really nice and thoughtful touch. Highly recommend these guys!
I saw a few bad reviews about cars not being available, but it’s honestly because they sell so fast — that happened to me too. Thankfully, Faisal helped me find an even better deal than the one I came in for. He also made sure if I qualified for the EV rebate and even the Edison rebate, which saved me a lot. Very friendly, transparent, and went the extra mile — highly recommend!
5 stars go to Nick at OC Chief Auto! This was the smoothest experience purchasing our new car! They have an excellent selection of Tesla vehicles at reasonable prices and great offers. Plus, they help take care of everything from start to finish. If you're planning to get a Tesla, go see Nick—no second thoughts needed!
5 star experience at OC Chief Auto from beginning to end. The most easiest and fastest process ever at a dealership. Nick is very knowledgeable, helpful and caring. He doesn’t just want to sell a car, he wants to earn your trust and genuinely help you. I 100% recommend buying a Tesla from Nick. You will not regret it I promise you. Thank you Nick at OC Chief Auto for all your knowledge and help.
Amazing dealer and staff. I bought my model Y about a month ago. Nick assisted me during the process. From beginning to end he was extremely helpful. His staff is very welcoming and treated my little ones fantastic. No pressure in buying, they let you roam around without harassing you. My model Y came with a few things that needed to be fixed and Nick came through and got them fixed right away.
This is absolute the best used Tesla dealer in SoCal. Nick and staff thank you very much for treating my family and I with great car
Purchased a Tesla Model Y Performance with Marco, he was a rockstar! I first emailed him then set up an appt to see the car. I saw it and liked it! Marco had it cleaned and fully charged for me. Cars fly off the shelf here! New inventory every Friday or Saturday
A great car buying experience. New job commute made it logical to go EV. I researched, mostly Tesla, EV's for weeks. Narrowed down to the type and features that I wanted. After test driving a couple of new vehicles and visiting a couple of used lots I ended up at OC. Only intending to look and test drive that day. The Manager Nick had a couple of choices that had all the features I wanted. ZERO pressure and an answer to EVERY question I had. Within 30 minutes I was ready to make a deal. In less than 1.5 hours the deal was down and I was driving away with a new SEXY Tesla Y Performance with low miles and still under bumper-to-bumper warranty. Never had such a pleasing car buying experience.
Finally got the Model X - 6 seater I've been searching for for such a great price! I was coming from nearly 2 hrs away, so I called and verified availability of the vehicle I was interested in and they directly checked the lot to be super sure it was still there. I also had my own financing from my credit union which they openly welcomed. No haggling, hidden fees, or mandatory add-ons like other independent dealers have. Everything was transparent, upfront, and such a quick and easy process... They even handed me a small "gift" of Tesla accessories before I left. Very happy to have found OC Chief Auto... thank you Sam, Nick, and Marco for making the car buying experience stress free :)
What an amazing car buying experience! Run don’t walk to see Nick at OC Chief Auto. He is simply the best! I finally got the Tesla I have been dreaming of. Nick made the transaction seamless and even had the car delivered to my door for convenience. The highest level of concierge service which is so appreciated but not expected.
I highly recommend that you purchase your Tesla here and ask for him by name, if you want stellar service and his vast knowledge on the brand. After 12 Mercedes Benz cars in my lifetime, with such loyalty, I believe I am truly sold on the Tesla S for its luxury and performance.
Please tell Nick, Cynthia sent you. The highest honor you can give someone is a recommendation when you receive 5 ⭐⭐⭐⭐⭐ service. With sincere gratitude, Cynthia C. South Orange County
We are so happy with our new car. Thank you for making this experience painless. We had been looking to buy a Tesla for weeks and went to many dealers. This was the first and only professional experience we had during our search. We've never owned a Tesla before and Nick took the time to show us everything about the car and how to operate the various features. My husband and I are a bit technologically challenged, so this was a great help. Their staff is so kind and accommodating. Again thank you so much.
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