Cash for Junk Cars Mission Viejo JunkYard in Mission Viejo (CA)

Extremely confused and frustrated with our first and now only experience with this service. We called to have our vehicle towed earlier this week and when it came to actually getting it done. They completely dropped the ball. We gave them all the information that they asked for. Made an appointment and confirmed all the information several times. I was at work the day of pickup so my wife was going to be there. They called her several times to confirm. Then the technician somehow was given the wrong number, tried to call it several times and since it was the wrong number, we never got service. My wife called to see what was going on and they said we gave them the wrong number and that they wouldn't be getting the car today. I have no idea how this happened since they called to confirm our information probably six times. Very disappointed and will never be calling them again. Be weary if you choose to use them for service.

Mike was so helpful and kind over the phone! He made this process such a breeze. The tow truck company that came to pick up our car were wonderful as well. They communicated and were very responsive. Our tow truck driver, was equally wonderful. Hands down such an awesome experience all around. Thank you all, we will be back if ever needed in the future and will refer any friends and family.

Excellent process and service. Called them on a Saturday and gave the information and condition or my 1994 Corolla and was given a value that I thought was reasonable. On Monday a person called to arrange the pick up and payment. The driver came on Tuesday, explained what I had to do with DMV to release liability and towed the car. It was that simple.