Incorrectly and illegally towed AWD car mechanically destroying it, then further damaged all 4 wheels, ripped off rear bumper, backed into side of it, and ripped parts off underside of car when dragging it around their yard. Terrible attitudes, awfull human beings. Tony intentionally never calls back to make your bill just go up. "GM" Rikki was a real piece of work, chill out big man, no one cares you were a grunt in the army 30 years ago. Won't give out insurance information, doesn't have a claim sheet for damage or missing items, didn't take appropriate pictures, see ya in court.
my car got towed and i tried calling to get it back and they gave super bad attitude and called me a racist word. i get that i am the one getting a car towed but they should have some respect for paying customers. wouldn’t recommended getting towed by them.
They take your car with people in it and even if you have handicap...don't let it be a weekend if you don't have the money as soon as you realized they have your car ,when monday comes it'll be between 500-600 to get your car out they also laugh at you and play games with you when its time to pick your car up...very unprofessional...I can honestly say I DO NOT LIKE MR.C'S TOWING
Charged $436 dollars to pick up my car after being towed from a AutoZone parking lot in Long Beach on Anaheim Street. I Was patronizing Alex's Bar next door for a music show. There was no spaces left in the venue lot and 2 parking lots are connected via driveway and it was after store closing hours. Came back to find my car missing what a rippoff.
One of the worst towing services I have ever experienced. The staff are extremely rude and unfriendly. Their prices are outrageously high—probably the highest in all of Los Angeles County. Avoid this business at all costs—you will be ripped off. After paying an already hefty fee, I still had to wait a long time just to get my car released. When I asked about the delay, the person at the counter simply told me to wait, treating me as if I had done something wrong. Even after paying such an unreasonable amount, the disrespectful attitude was unbelievable. Stay far away from these people.
Very sketchy, very rude customer service, unnecessary charges, could not see them through the window they have you pay at outside, putrid smell from the reek of cigarettes as well. They also parked my car poorly and very close to a wall on my drivers side. Had to go in from passengers side. I felt uncomfortable through the whole process of getting my car back from this joke of a towing company.
At the apartment building, there are no signs indicating that parking in front of our garages is prohibited. My neighbors and I have parked in front of our garages for years without issue. There are no posted signage prohibiting parking in that location, as required under California Civil Code §22658(a). This code mandates that private property towing is only lawful if clear, compliant signage is posted at all entrances to the property. The only visible sign near our building states that parking is reserved for tenants, which I am, and there have been no changes communicated regarding our parking policy.
This morning, my vehicle was towed despite other cars being parked in the same location where we regularly park. Mr. C’s Towing Company unlawfully towed my vehicle having me to pay storage fees and impounding fees.
The lady at the window was very rude and unprofessional. She refused to give her name and asked that I move in order to help the next person. There were three people behind the window, and I was ignored when I asked to speak to the person in charge.
I went to the Los Alamitos Police station to file a complaint on those crooks. I was informed that I should file a complaint against Mr. C’s Towing. I submitted a complaint with the BBB and now I will take it to civil court.
Nothing but crooks! I pulled over for about two minutes and my car was towed within the first 30 seconds. I left my hazards on, but that didn't stop them. When I get there, I'm obviously frustrated. The lady at the front told me if I didn't calm down, they wouldn't release my car back. Once I did get my car back, my engine light was on. Are you serious!? They screwed up my car. I was told, they've been scamming people at an Apartment Building in HB just waiting to tow people. Last time I checked, that was illegal.
I went in to unload some food from the car . I park in front of my parking spot . By the time I went and came out my car was gone .. $ $411.00 for the first night .. who.ever the toll guy is .is a thief.. and toll company don't suppose to even be in our apartments.. I will file a complaint on him Monday morning. With a ice agent
I mean they they towed my car with a medical service animal that just got back from being groomed and a k9.
I walked into the yard and once I saw my vehicle i see the two dogs shaking in their yard. The driver towed my vehicle from Huntington Beach to Los Alamitos all in the process of ten minutes after I let the driver know I wasn't going to be long just getting an older woman settled and bringing the dog in.
There is damage to the vehicle so who knows if ill be able to contact the manager or if I just need to go about this in a legal manner.
Mr C’s Towing towed my car and damaged the front bumper. I’ve called numerous times and was told to speak with Ricky, however he is never in the office or so I’m told.Ricky will not return my phone calls or email. Unprofessional business that won’t take responsibility for damage their tow truck caused.
Everywhere posted states it closes at 530 but when you walk up to the window, it really closes at 5 PM 145$ to open a gate crazy work but hey get your money theives.
Set up with Los Alamitos elementary to tow the cars coming in for the kids practice. See it everyday and they wait until they’re “closing” so you are charged for the gate fee and the storage fee. No consideration for anybody there for their kids.
dont get scammed with this towing company.
they towed my personal vehicle illegally. i park only for 30minutes on a non-red zone
things to do so u recover your car without cost .
-check the place where you park if this company has jurisdiction on the property
-ask the appt. office who ever authorized the towing ( not just only security. need to be management )
-this company name is not the same as the towing reciept. (check that)
they have a lot of illegal towing. can be filed as carnapping.
I whent to retrieve my personal belongings,and the guy who walk with me was very professional and make me very comfortable 2000 Nissan Altima!!! Thank you!
If I could give this place 0 stars I would but I'm sure they enjoy screwing up people's lives. Neighbor called to have a whole separate car towed. Onsite for 10mins unloading groceries and furniture and they came and told my car instead. Instead of fixing their mistake because their driver is clearly incompetent, they still charged me. No accountability whatsoever.
I'm an Insurance appraiser. I went to inspect a vehicle and I received a total professional and helpful service. Keep it up guys because compared to other towing companies you guys are doing great. Job well done!!
Thank you.
This place towed my vehicle from my apartment building parking area despite the fact that I pay for the parking and have the permit on my vehicle that authorizes me to be able to park there. Possibly considering persuing this in small claims as this cost me around $309 to pick up my car that they towed just 2 hours before i had to go to my shift at work. Causing me to lose a day of pay on top of the issue at hand.
I would give it 0 stars because they been towing cars from our apartmwnts because our management calls them everyday to tow our cars. They towed our car from the handicapped for being there for more than 48 hours yet it doesn't say on the sign plus they didn't put it on the reason as to why it was towed. They put that it was inoperable. They should refund us for this illegal tow because our car is operable.
I never leave reviews. But with this incident the public should know. Going through the process of receiving your car out of the impound could be a real bummer. To make things smoother it would be suited to call ahead to get proper information of the documents and information needed to get your car. The first day of assisting with retrieveing a car out the impound, we called THIS COMPANY over 5 times to make sure we were prepared when receiving the vehicle. We received different information each time we called. One question that was asked was " What forms of payment do you take". THEY SAID ALL FORMS. I would think that's a very important question when paying a business over $1000. After gathering ALL the information that was needed, we went to receive the vehicle. While submitting all of the documentation to the lady at the window, SHE FINALLY SAID ALL THE FUNDS NEED TO BE IN ONE FORM. EITHER ALL CASH OR ALL ON ONE CARD. This is a task that could be taken care of prior to driving to the tow yard. By the time we came up with the funds in one form, the lady at the window told us THEY were now closed. They closed at 5. It was 4:58. We got there at 2:30. She also said if we come and pick up the next day, it would be an additional $264. Highway ROBBERY! The next morning we called to make sure things were still in process and we had all the funds in one form, the registered owner had to work and could not be present but was present the day before and signed documents. The same lady at the window watched us stay there all day until the registered owner was present and did not release the vehicle until 8:00pm that evening. She even lied to the police to further hold up the release. This was a quick $1200 to make as a business owner and not hold up people's lives. What a waste of time. Be aware of employees and their power over businesses. 0 stars!!!!
Scammer company. Returned car with flat tire and messed up frame. They claimed they had photos, when I asked for proof they ran inside and locked the doors. Reported them. Be very cautious. They don’t even deserve 1 star. It’s like a mafia for towing. Very shady location and people.
This tow company is about as crooked as any out there. They mistakenly towed away my car and rather own up to their mistake, keep insisting I was parked improperly even when the lot owner said I had every right to park there.
I came to see my son's Christmas performance at Sonshine Preschool one Friday morning. The lot where I parked is owned by the preschool/Church, but residents of the neighboring Vicino apartment homes are allowed to park in a certain part of the lot from 6pm to 8am with a permit. I arrived at the lot at 8:45am that morning for my son's 9am performance. After the performance was over, I couldn't find my car and eventually found out through the preschool that Mr C had towed it away while I was watching my son's performance. The preschool staff had come out while the tow truck driver was in the process of towing my car and insisted/demanded he stop to no avail. Apparently, the tow truck driver insisted to the school staff that he had seen my car before around the apartments (wrong), and thus I was parked illegally outside permissible apartment parking hours without a permit. The school staff tried to tell the tow truck driver that vehicles from the apartment usually carry a sticker/permit which my car did not have (since I have no affiliation whatsoever with the apartment), but the tow truck driver would not take no for an answer and towed my car against preschool staff protest.
After the school staff told me what happened, I had a friend take me to Mr Cs Los Alamitos storage facility and the lady who works the front desk made up a story saying that cars for the preschool are not allowed to park on that lot. I called the preschool who confirmed this is simply not true. While Mr C did not charge me for picking up my car, they never apologized for their mistake and instead kept insisting I was parked illegally. This was such a big fat waste of time for me. I would have been willing to forgive them had they simply apologized and owned up to their mistake but instead, they kept sticking to their made up lies that I was parked illegally. I have an electric car and while it seems to drive OK after receiving it from Mr C, I'm really worried they may have caused damage to the car from incorrect towing (a real possibility since their tow driver doesn't follow basic instructions/rules). The preschool said Mr C has done this before, so it's clear these illegal tactics are a part of this crooked business' practices.
Negative star.
My experience was nothing short of a nightmare. Despite parking in the same spot for the past two years, they decided to tow my car away, which was only 5 inces away from the no parking letter because i know someone new resident called.
When getting pickup, my car, which you guys snached, A racist receptionist who seemed more interested in their $302 than hearing me out. She was just screaming $302 over and over without hearing anything from me.
I hope this $302 will make your christmas brighter while ruining not only my day but potentially my entire semester since you snatched my money for my class for the upcoming semester .
Karma, I hope, will find its way to you sooner rather than later.
Organized syndicate
This is less about the fact that my car got towed and more to do with a worker they have working overnight by the name of Candice. Truly disgusted by her attitude and telling me to calm my emotions down. She answered with an attitude and even hung up on me and told me I shouldn’t have been parked in a certain space. She wouldn’t tell me her last name and was even less helpful about where and how to to get the car back. I ended up being able to work with someone else there to get my car back. I would avoid this place at all costs if you can.
They lied about everything when my car was stolen they wouldn't even let my personals out of it and then tried to send me to collections after i signed the car over for storage fee's. This place sucks and the ppl answering the phones have a lot of I DON'T KNOW THAT INFORMATION as answers so they shouldn't be in business w employees that dont know answers on how to run it much less the laws they have to follow to operate. Im already filing a claim to take them to court over the issues they caused me,i was a victim and they just wanted more money from me. They weren't helpful or understanding at all and didnt even try to wk w me to let me at least get what wasnt stolen from my car. That's says a lot about the owner of this company. I know its a business but they could care about the ppl they serve more and they'd be better received in review. Cuz it wasnt my fault the car was there yet i was treated like it was and told well ur gonna have to pay at least 400 to even see the car to get ur stuff out of it. Thats not ok. If given choice this would be the last place i even called for help towing.
Getting your car towed is never fun. After 3 days it was $400 that I loaned my friend to get her car. She parked in a red zone because her other "friends" said not to worry, everybody parks there. She tried to blame them and thought they should pay the fees, except she's the one who parked in a red zone so there's that. The tow company was nice enough and got her car out without any hassle.
Thieves company towed my car from Beverly plaza apartment parking lot. There may be a profit sharing going on. There are no signs stating No parking. Just a little sign board which is so small you can’t even notice it from the car. It’s a trap. They towed my car within an hour of arriving and charged whopping $380 fine to release my car. It caused me so much inconvenience. I was in the middle of my work and had to grab Uber to go retrieve my car from the towing company. I am shocked they can charge so much. $380 charge is like daylight robbery. Now a days I don’t feel like working so hard to hand my hard earned money to bunch of losers and this overall rigged system against common people. I strongly wish karma to catch up with these people. Be on the lookout, careful and do not leave your car. It’s expensive.
