Fred Gaytan took care of us from dropping the car off to picking it up. Everyone was professional and friendly. They answered all our questions. The car looks great! The car was done sooner than expected. If for some reason, we need body work in the future, we definitely will come back.
Highly recommend Fabricante Auto Body. Great communication, honest, and excellent workmanship. They made the whole process easy and my car looks like new. I’d definitely use them again. Big thanks to Fred and Cecilia.
Great service and quality of work. I had the bumper repaired on my Audi and am very happy with my experience and the repair. I got regular updates and the car was finished on time. It looks perfect, like new again. Highly recommend them!
I had my R1S repaired with Fabricante and it was a very smooth experience. The estimate was reasonable and did not change. The communication was on point and the vehicle was ready when they promised. Overall, it was a great experience and most importantly, the vehicle looks like new again. Would highly recommend them!
I got work done on my Model 3 Tesla here and am a very satisfied customer. Cecilia kept me informed about the charges and handled my insurance claim with diligence. The work done on my car was great and looks good as new. This shop is Tesla certified so all Tesla owners, please keep this shop on your radar.
I’ve never written a review about anything before but my experience here was exceptional! Listen, Jerico is the man! If you want something done right, and even better than that, free of anxiety, then come pay him a visit. My windshield was broken, my side car panel was completely dislodged and had to be replaced, my rear windshield wiper was oxidized and missing having spent some snow time in Utah, and a whole myriad of other issues, but Jerico brought this baby looking brand spanking new! I was constantly updated when parts came in and how the repairs were progressing. Small things but they go a long way. I’ll def be coming back and recommend Jerico, the staff, and fabricante auto to anyone in need of repairs!
I choose Fabricante largely due to it being a Mercury and Farmers Insurance Direct Repair Facility. I was a auto body repair collision adjuster for Farmers, but am insured with Mercury. I also had body shop experience. I am giving this review as 5 stars because the outcome was met my every expectation. I was informed of some hiccups a door hinge that was out of stock and delayed the completion date but the car was beautiful upon completion. I fully recommend this shop as a wise choice to any and all persons.
I got in a fender bender and went thru the other party’s insurance. They kept me informed throughout the whole process and provided realistic timelines and expectations. Steve was amazing to work with. When I went to pick up my car, there were some things I noticed that needed attention and they took care of them on the spot. Highly recommend!
So I brought my challenger to this shop for a rear bumper replacement and was very pleased with their work. The customer service was excellent, and the experience was quick and simple overall. My only problem is when I got my car back, I noticed they had cleaned/polished it, which in my head alarms were setting off because I get my car cleaned professionally. Sure enough upon closer inspection I noticed they left ALL KINDS OF SWIRLMARKS mind you, it's black paint, so I was devastated because their warranty doesn't cover that. So just a heads up to the folks that care about their paint quality, maybe just let them know to leave the paint alone and clean it yourself like I should have. :/
The team at Fabricante were all friendly and went out of there way to ensure we were comfortable during the process. There feedback was clear and concise. Except for a part delay that was out of their control, they delivered ahead of schedule and the work was exceptional. We highly recommend Fabricante.
They seemed to have done a great job on my car, although it was a little slow but they were able to get me a correct part for my car that a previous body shop had put in the wrong color. So far the car looks great and I've had no problems with their work.
We had a minor fender bender with our Tesla 3. Took a little longer than anticipated due to parts issues, but Fabricante did a fantastic job on the car. As good as new. Highly recommend.
AAA wanted to send me to a body shop that had a 4.3 rating. I did my research, came across Fabricante Body shop and saw that they had a 4.7 (so much closer to 5) and decided to bring my vehicle here. Although it is 40 miles away from my location, it was worth the wait and drive! Janeth the receptionist helped me right away even though they were busy with clients. Multi-tasking at its best. Fred helped me with my vehicle and talked me through the process. He kept me up to date with my car. I trusted the process and needless to say, my vehicle is like new! I totally recommend this place as they are friendly, helpful and efficient.
After interviewing 5 other collision shops Fred at Fabricante was the only person that was able to reassure me that my vehicle would be repaired as if the accident never happened and that they would be paid by the insurance company and not try to delay repairs or part availability in order to create extra costs over and above the insurance claim. And Fred kept his word… my BMW was repaired as if the accident never happened, completed earlier than scheduled and there were no extra charges to me. Awesome experience for an accident! Thank you crew at Fabricante!
Paint Quality Issues And Bad Customer Service - Avoid This Body Shop
I recently had a very disappointing experience with Fabricante Auto Body. I brought my car in to have the bumper painted, and initially, it seemed like they did a decent job. However, after I applied paint protection film, I noticed several paint defects that I hadn't seen before due to their size.
When I approached the body shop about these defects, I expected them to take responsibility, fix the paint issues, and reimburse me for the paint protection film, considering the defects were a result of their poor workmanship. Instead, they refused to offer any reimbursement or solution, leaving me with a defective paint job and wasted money on the film.
This experience has been incredibly frustrating, and I can't recommend Fabricante Auto Body to anyone looking for quality work and good customer service. Their lack of accountability and refusal to rectify their mistake is unacceptable. Save yourself the hassle and go somewhere more reputable.
I recently had the front and rear bumpers on my Land Rover Defender painted at Fabricante Auto Body. The results were excellent! Fred was great to work with, and his communication throughout the process was outstanding. Highly recommended for their exceptional service and quality of work!
Customer service and the repairs done to my vehicle were incredible! Fred made the entire process extremely easy and went above and beyond to make sure I was happy with everything. Thank you so much Fabricante Auto Body for making my car brand new again!
I had the best experience at Fabicante Auto Body. I needed my entire front bumper replaced. They treated me very politely and gave me an estimate in a timely matter.My car was fixed right on time. During the process I was given timely updates by Alex. My car looked wonderful when I picked it up. The entire process was great.
Alex was great at keeping me informed on the progress of my repairs. Fabricante did an excellent job. No one can tell I backed into a metal post the first time I went to charge my new Tesla. I would not hesitate to recommend someone take their car to Fabricante for auto body repairs.
Fabricante Auto body is the best. They fixed my Tesla perfect and was extremely quick. I took my car there a few months ago and I would highly recommend them for your Tesla. Fred Gaytan was extremely professional and very helpful in explaining everything. He handled the insurance claim professionally and it didn’t cost me any out of pocket expense except my deductible. I would only take my Tesla there.
Ed was a great service advisor. Kept us up to date throughout the process and went above and beyond working with our insurance company to make it happen. Work was top notch too. Very pleased with the entire experience fixing our Land Rover Defender!
Awesome service at Fabricante Auto Body from Fred. I went in this morning for some scratches on my Tesla. I was prepared to be told I will need to have the bumper replaced. Fred said he’ll see what he can do. He took the car in the back and had his team work on it. After a few minutes he brought the car back with most of the scratches gone! They were able to buff most of it out. And at no charge!!! I couldn’t be happier. Thank you Fred. You definitely deserve a 5-star!!
Accidents are never enjoyable, especially when you own a Tesla and have to wait for parts to arrive. I conducted extensive research to find the best auto service in Orange County, and Fabricante Automotive stood out from the rest. Writing reviews isn't something I usually do, but I simply had to acknowledge the outstanding service provided by Fred.
Fred took the time to explain the entire process from start to finish, including the timeline. I truly appreciated his honesty and transparency. Moreover, he exceeded all expectations by delivering exceptional work ahead of schedule. Fred's expertise and dedication made the entire process effortless for me, as I didn't have to deal with anyone else, and he kept me informed every step of the way.
Furthermore, the communication with Fred was always on point, with prompt callbacks that made me feel valued as a customer. I never felt like my calls were being dodged or neglected.
In conclusion, I highly recommend Fabricante Automotive and specifically commend Fred for his exceptional service. For an enjoyable and hassle-free experience, look no further. Five stars all around!
We brought our car to Fabricante Auto Body. Very nice facility and all of the people we worked with were very helpful and professional. Steven was our service advisor he kept us totally informed the entire time it took to repair our vehicle. We were so happy when we received our car back. The car looked like it had just been detailed. Thanks again for excellent service Mike
Bad news/Good news! Someone hit my Tesla and Tesla recommended Fabricante Auto Body to me for repairs. Tesla had a part on back order so I didn’t have my car for almost 6 months because of this part. That’s the bad news. The good news is that Fred at Fabricante kept me updated all along the way. When I finally went to pick up my car, I felt like Fred and I were old friends since we kept in touch so much over the 6 months. I would recommend Fabricante to anyone. My Tesla looks brand new again!
March 2023 Our First Truck Repaired there - These guys fixed and repaired our truck quickly and with great quality. I highly recommend them for your future body and paint.
Second Truck 6-20-23 Repaired There - Fred Gaytan did a great job on sticking to timeline he presented. The truck again looks great, attention to detail is good, and another great experience. Still highly recommended shop for Body work and paint. Thanks again team.
Professional and excellent customer service! My vehicle was rear ended and I was expecting the whole insurance claim & repair process to be a nightmare but it was seamless and painless. My insurance set up the appointment at Fabricante, I met with Fred, he examined & took pictures of my vehicle. Parts came in, dropped off my vehicle and I was kept informed of the repair process and estimated completion date. The receptionist, sorry can’t remember her name, always with a smile, friendly, and superb customer service. Overall great experience and my car looks brand new. Thanks!
Professional and Quality is what you will find at Fabricante Auto Body. Eric and his staff are by far the best group I have come across when it comes to being honest, fair pricing and quality of workmanship. They even guarantee their work for as long as you own the car.....WOW.
We brought our 2014 Honda Odyssey in because the original paint was breaking down...it looks like a brand new car.
You will want to trust your second most valued asset (home is first) to Fabricante Auto Body....very glad we did and they have a life long customer.
I took my Mini Countryman there after an accident. There was quite a bit of damage needing to be repaired. Steve and everyone here made me feel like they were going to take good care of my vehicle and they did!!! Also through the whole repair process they were great keeping me in the loop as far as how it was going.... I'll definitely recommend them to anyone needing collision repair.. 5 stars all around!!
The pics are before and after. Now my car drives as if nothing happened at all!!
25742 Commercentre Dr, Lake Forest, CA
Website
