AutoZone Auto Parts in
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Address:24361 Muirlands Blvd, Lake Forest, CA, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:92630
Working Time and Location
What clients say about AutoZone Auto Parts in Lake Forest (CA)
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Walked up to the registers to be checked. Four employees standing around but no one helping. One finally decided to wait on someone else. The other three employees looked at me. I waited for a while, then set the products down and left. I can get what I need with much less hassle on Amazon.
Oct 15, 2025 -
***Ex autozone employee here*** The service is terrible here. Ive been here multiple times waiting just to buy simple parts with no acknowledgement. I was ignored multiple times. Next day I came to return a part that was still sealed and employee squeezed it and broke the seal to tell me it wasn't in front of my face. I almost laughed on how ridiculous that was. To management and staff, if you dont want to work, stay home or get it together.
Oct 14, 2025 -
I visited a week ago for a battery problem and my battery was just out of warranty from the last purchase. Michael, the parts manager, was extremely helpful and very good to work with. We tried the other AutoZone in Mission Viejo, and they were quite rude. But Michael here in Lake Forest took care of us so I’m giving him a big thumbs up review.
Oct 08, 2025 -
I had such a positive experience thanks to Michael. From the moment I walked in, he was extremely customer-friendly, approachable, and attentive to my needs. He helped me with a battery issue and took the time to explain what was going on, showing a level of knowledge and professionalism that immediately put me at ease. Michael truly went above and beyond, and because of him I will definitely be recommending this location to friends and returning myself. Employees like him deserve recognition!
Sep 25, 2025 -
I needed to replace my windshield wiper blades, so I stopped here. I picked them out, and came to the front to purchase, but there were no employees to be found for 3-4 minutes. One finally returned from whatever he was doing and helped me, apologized for the wait, and offered to install the blades for me.
Sep 21, 2025 -
Got my car battery replaced on my 2016 Jeep Compass. I didn’t realize they actually install it for you, so that was a pleasant surprise . As someone who isn’t very car savvy, I definitely appreciated that!
Aug 21, 2025 -
Beware of this low level shady location. Jose said “I don’t have the time” to answer a single question about buying a product. When I offer to spend thousands of dollars at his store if he answer a single question about a battery I was going to buy he yet again said “I don’t have the time” Beware of Jose!
Jul 17, 2025 -
I had a fantastic experience at AutoZone thanks to Holly. She was incredibly helpful in addressing my car issues. Holly ran the onboard diagnostic test and explained all the potential problems related to my ongoing repair troubles. After visiting the repair shop four times, I was frustrated, but Holly's guidance gave me a clear understanding of what needed to be fixed for smog compliance. Her assistance made all the difference, and I truly appreciate her support. Thank you, Holly!
Jul 10, 2025 -
Was on a road trip this was nearest autozone to me, Holly Olson help me tremendously as I did not have any tools with me. Greated by Emilio and Manny as I walked in the door. Would recommend this location as I felt acknowledged and treated kindly.
Jul 06, 2025 -
**Pure Customer Service Review** Never experienced such rudeness from any place of business especially one around customer service. Came into the store on 7/1/2025 in the evening. I tried to look for what I needed, but couldn't find it. Went up to the counter, saw an employee standing. I kindly said, "Hi, are you able to help me?" Rude Employee(Anthony) goes, "What." I was already taken back by that. I assumed it was a one off response. I continued to ask, "I just need help looking for this".(showed him the connectors) In an annoyed tone he said, "If we have it would be down the aisle - pointing at the aisle I walked from. DID YOU LOOK." Very taken back now by how rude and unhelpful he was. "If I was able to find it would I be asking for help?" He lets out a sigh out of annoyance and attitude of how dare I ask him for help. Luckily as soon as he did that, the Asst Manager Manuel just stepped up to the counter. So, I quickly got his attention and asked if he could help me instead. He jumped right in and was happy to help. He deserves 5 stars, but this skinny Anthony kid with the facial hair shouldn't be working anywhere that interacts with people.
Jul 04, 2025 -
Great customer service! I went in needing a new battery and Michael, the manager not only got me the battery that I needed but also installed it for me!!
Jun 25, 2025 -
If there's a part for my car that I need, I go to Auto Zone. This time, it was a serpentine belt that I needed, and they charged me one third, the price that the dealer wanted.
Jun 22, 2025 -
10/10 would recommend. Great, friendly and knowledgeable staff - excellent service! Michael was awesome and helped me replace the corroding battery in my Honda Civic. Thanks again guys!
May 15, 2025 -
I had a great experience at AutoZone yesterday! The team members and the manager were incredibly kind and helpful. They took about 30 minutes to carefully help me solve the issue with my vehicle and made sure I understood exactly what was going on and how to fix it. Their attention to detail and willingness to go above and beyond really stood out. I’m very grateful for their help and highly recommend this location to anyone who needs knowledgeable and friendly service!
May 08, 2025 -
Amazing customer service. I called needing a new battery after mine died on Easter. Michael told me to come on by and even helped me install it. Extremely kind and went above and beyond. Once I drove off my car I was shaking while idling so I drove back and Michael came out and looked at it for me and told me to head over to the Pepboys near by to have it checked. Ended up being fine, but he totally saved my Easter Sunday! So appreciative and will definitely be going back! Thank you again Michael!!
May 01, 2025 -
Fernando was so helpful with my needs. He helped install caps to my car. Very good customer service! Will definitely come back for my car needs. What a great place to shop for your car needs!
Apr 08, 2025 -
I recently visited this AutoZone and had a very frustrating experience. I ran a diagnostic on my vehicle, but unfortunately, no one at the store was able to explain the results to me in a way that made sense. The gentleman who was helping me was new and couldn’t clarify what was wrong, so I turned to James for assistance. However, James seemed agitated when I asked for help, repeatedly telling me he needed to finish his deliveries, as if my time as a customer didn’t matter at all. It was incredibly disappointing, especially since I was in the area for a road trip and needed some reliable advice. In the end, I left feeling unsatisfied and took my business elsewhere. I expected better service, especially from a company that claims to have expert advice. Unfortunately, I won’t be returning to this location.
Apr 06, 2025 -
I called and then drove to the closest AutoZone store near my home for my complementary battery checkup. Their people were nice and were willing to help, but unfortunately, the store would not allow them to test the 12 V battery on a hybrid vehicle. Therefore, it was a waste of the trip.
Mar 09, 2025 -
I had an excellent experience at this AutoZone yesterday! Michael was incredibly helpful and went above and beyond to assist me with replacing my car battery. He not only installed the new battery quickly but also took the time to point out some issues with my brakes, which was very thoughtful of him. His professionalism, kindness, and expertise really stood out. I’m so grateful for his help and highly recommend this location for anyone needing car assistance. Thank you, Michael!
Jan 27, 2025 -
Had my engine light go on and stopped at this Auto Zone. Anthony was nice enough to answer the phone and invite me in to take a look and scan the car for a diagnosis. Once arrived, he went above and beyond to not only identify but educate me on what parts I needed, what they do, how common of an issue, and so on. You can really tell he is passionate about cars and I felt much more at ease after. Thanks Anthony! Good job Auto Zone & hiring manager. Happy holidays!
Dec 24, 2024 -
ASK FOR KIRIN. He helped us out so much!! He’s very knowledgeable and knows what he’s talking about. He really put in a lot of effort to help us out and get our car up and running. Thanks again, he’s the best!!!
Dec 23, 2024 -
Thanks for all the help I received regarding changing my spark plugs! I’m sorry I forgot the name of the gentleman who helped me but I believe he was the manager. I could be wrong! Regardless… the staff is extremely helpful, throughout and knowledgeable! Thank you again!
Dec 10, 2024 -
Overall everyone was great. EXCEPT THE OLDER Woman. I was doing a conversion kit and everyone answering questions and understanding idk what I’m doing. The lady said we don’t do that. I respond with I Know, all I need is to confirm what the pads looks like for my brake upgrade. (SHE WAS ANNOYED BEFORE I even started explaining anything, dawg you hate the job than do go to work. EVERYONE WAS helpful, I asked literally each employee a question. She ruined my mood until an older guy helped and made me feel better about it. Only reason it’s not a one star. Anywho, nice spot to get parts or tools. I did a conversion kit from caddy brembos to gr86. Worked out well
Nov 20, 2024 -
This store #2888 in Lake Forest deserves more credit Then they have been receiving. Unfortunately, a lot of customers don’t realize that the City put limits on the services at this store can and cannot do. But anything that the city allows them to do they do an astounding job. Sincerely, they try their best and are very genuine. Particularly Michael W - I am not a frequent customer, but when I do come, Inhi and his entire staff try to help me as best as possible. They do everything that they can within the city limits. They are friendly, kind, and helpful. What more could I ask for as a customer? Thank you Lake Forest store. I really appreciate you all Joy P
Sep 26, 2024 -
i’m visiting from Utah, and I absolutely hate going into auto parts stores. Fernando was so kind and helpful! He greeted me as i was walking into the store and helped me when checking out. He really seemed like he loves his job and who he works with. I could tell Fernando loves customer service and puts his customers first always! He is the kind of employee i would want to work with and also that i would want to represent my company. I am just so impressed. Fernando deserves a raise and a promotion!!
Sep 13, 2024 -
GREAT Manager and awesome employees! Anytime I've gone in this store I'm either walking out with what I need or knowledge of what my next task is when it comes to my Vehicle. Would recommend this store to anyone needing parts.
Sep 11, 2024 -
Absolutely horrible experience here. I had two fuel injectors that were out and desperately needed the part. Manny (an older mexican gentleman who is a so-called "manager") proceeds to take my money and tells me that the part will be there by 6pm. I stay at work an HOUR PAST my time and guess what NO PART!! I request for a refund and a different manager tells me they cant give me my money back until the part is there...which would be tomarrow. Holly tried to remedy the situation and wrote notes on the receipt (attached). See the part where it says "MANNY FORGOT TO ORDER THE PART AND I ORDERED IT". These people took my money and did not deliver and THEN would not give me my money back. This has to be illegal... I stopped by today again and Manny acted as if he didnt remember our transaction yesterday. He reluctantly gave me the part and did not apologize or offer store credit/discount or anything. He was completely clueless and half asleep. I am not sure how they allow him to hold a management position here. I haven't had this issue at any other location but for some reason Manny thought he could take advantage of me. I am extremely unsatisfied and will be filing a formal complaint.
Aug 23, 2024 -
Uriel, the store manager saved my life today. A metal bar suddenly came off from the bottom of my car and almost punctured my rear tire. I somehow managed to bend it so it doesn't poke my tire and this AutoZone was the closest one from where I stopped. Uriel graciously offered to clip the metal bar off so I can drive home safely and he didn't even take my money that i offered. What a great guy, definitely recommend coming here for any help you need for your car. :)
Jul 24, 2024 -
It happened unexpectedly, I needed oil for my car right before my daughter's graduation ceremony. Once I got here, I was greeted by Fernando, who directed me to what I needed, then proceeded to help me check my oil level. He literally saved me that day. Thank you, Fernando! Definitely recommend this location.
Jun 11, 2024 -
A young guy Raffle helped me test my battery to confirm it was still good. Free of charge. No sales pressure. Also, very knowledgeable conversation. Honest and trustworthy business. I will definitely come back for my future needs. Thank you!
Apr 30, 2023
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