So this is a great place located in shopping center where there's an in and out there's many other stores and there's also a Tesla superchargers so normally if you go there you go and plug in your car then head over to the store and they usually have really good prices and sales and when I say that I'm not exaggerating on how old they are
Well, my wife had a bad experience with the cashier. She was nicer to the person before her but her with disrespect thinking she don’t know what what she is doing. She was expecting her to know what she was doing when the card readers weren’t working at the register. Then moves over to another one and doesn’t not say please come over here. She expected her to know to follow her. She thinks she broke the register card reader and told her not to press anything else now. Also, saying a comment that it was working earlier. Overall, she was able to find what she needed and it was her first time going there.
Something about the employees at this store!!! Horrible! Rude! Untrained and ignorant! First time I had to use the restroom while I was shopping there. I asked where the restroom was and an employee took me there. Ok that was fine until a different employee screams at me while I’m doing my business to get out!!!! Omg!!! And then another incident happened last night. I was unemployed and wanted to use the rest of my food stamps. The guy at the cash register didn’t know how it worked, so he called a fake manager over and he didn’t know either and both guys were speaking in Spanish to each other in-front of me so I wouldn’t understand. It is illegal to refuse payment from a government agency. I had to get another person to help me check out and it happened to be the same guy who took me to the bathroom a year ago. I asked him.. Why do you hire bad people? He said he would talk to them… This should have never ever happened!!!! I don’t recommend this store unless you want to be humiliated!!! Shame on this store and the irresponsible owner!
Came to grab something real quick today & they had 8 mins before closing & some lady refused to let me in. Needed to make a quick purchase, so last time I’m shopping at this El toro location. Apparently they close at 9:52 at this location.
Great deals. Looks like they recieve merchandise from other local markets like sprouts and ralphs at a better price. Just check their expiration dates before purchase.
This store has been my own little gem ever since I found it. It is located just North of the 405 Fwy. on El Toro rd.. Wonderful way to save money if you want the items they sell. The girls/sisters who own it run it like a well oiled machine. The shelves are always well stocked and show the merchandise beautifully. They have a little bit of everything. Bread, jams, crackers, meat, turkey, chicken, cheese, crackers... on and on. Go there. If you like deals on food, you will enjoy this visit/find.
Since your hiding reviews ill post it again. I was coming here for FIVE YEARS WEEKLY and i was kicked out last month from the store for wearing a backpack. A backpack that i BOUGHT THERE. Yet they allow women to walk around in large handbags. PROFILING AND TARGETING. DISGUSTING.
I shop here regularly, but I’m very disappointed with how the donation program for hunger is handled. While it may seem like a good cause, customers should be aware that large companies often use these donations to reduce their tax burden while still appearing charitable—they collect money from us, then report it as their own donation, which helps them, not necessarily the people in need.
Today, on July 4th, I had an unpleasant experience with a staff member who isn’t usually there. After I said I didn’t want to donate and handed her cash for my groceries, she still tried to pressure me to “round up.” Her tone was pushy and rude, and it made me very uncomfortable.
I believe this approach should be stopped. Donations should be a private and voluntary choice—not something you’re made to feel guilty about at the register. If the company really wants to help, they should donate from their own profits, not push it onto customers. A simple sign near the checkout would be more respectful to those who choose to give.
All the employees here are nice and helpful except for one woman in her 50s who has lectured me about not taking separate produce bags for different fruit and vegetable items cause she days they're expensive, and also that I should take one of the spare bananas instead of getting one from a banana bunch. All the spare bananas were way over ripe! P.s. I'm in my early 70s and perfectly capable of making grocery decisions. It's really insulting and rude how she speaks to me. I'm sure I'm not the only person she does this with. Great way to discourage customers from shopping there!
The staff here treated me and my son so rudely for simply asking about using the restroom. Two female staff members were incredibly rude to my 4 year old and were yelling to each other from across aisles instead of coming together and having a normal conversation, not a confrontation.
This is one of my favorite stores, but you have to pay attention when you check out or you may get charged more than the price tag. They love to charge you the msrp for something but tell you it should cost 3x more so pay attention to that as well. Great place for dry good usually The two areas where I have been screwed by not paying attention are dog food and alcohol. I have bought food labeled $19.99 but it rang up at $49; it’s full msrp price. When I came back to show this to the cashier she could not honor their posted price so I had a get a refund on the dog food. More recently I bought bottles of wine at $6.99 and $9.99. When I checked my receipt the $7 bottle rang up at $16. Furthermore I checked and the wine is normally $7 at other retailers. Because it was alcohol they could not honor their posted price or offer me a refund. Be especially careful when buying alcohol there. The prices they post are not accurate
Management needs some better understanding of the laws of physics and smooth efficient flow of operations. They have been parking merchandise offerings on the cashiers checkout belt. Why is this bad? For one thing, it crowds customer space but with a little imagination the store can be sued for a million dollars: A blind person off loads some wine bottles unto the checkout belt but since she doesn't see the merchdise the bottles smash on the floor. She is so startled she kocks the next in line woman's toddler who lands on the shards cutting his eyes and blinding him forever. The case goes to court, the manager is found to be a careless jerk, and the judgement is a million dollars. There are other scenarios like this: the crippled war vet becomes unbalanced and knocks his head....
So what do you suppose my opinion of managment is that would so rudely crowd the cashier belt space?
Should we just wait for the inevitable catastrophe to see who has the clearest vision about how to treat your customers?
I often visit the Lake Forest, CA store on El Toro Road. I've had a poor experience with a checker named Victoria. Every time I have been in her line, she is wiping her nose with her hands and fingers and then touching the groceries. She does not help at all and stands there watching me frantically bag my groceries while she starts checking out the next customer. I asked her once to help me because I had a hand brace on due to injury and she did a little, but otherwise it's bad every single time. Also, today I asked her if I needed to scan the app to use the $5 off coupon and she said yes; I asked because the store otherwise does not scan the bar code when using the app and prefers the customer enters their phone number at the key pad. The checker on the other side from me asked Victoria, "I don't understand why customers think they just need to enter the phone number to get the coupon." Just rude. I am standing right there! I don't plan on going back for more gross, rude employee banter anytime soon. Hopefully the new Aldi will open soon and have some decent people working there.
VERY RUDE OWNER - DO NOT SHOP HERE. I shopped here often, and today I came across a very rude older woman at the check out who I found out was the owner. First, she wasn't at the cash register and another employee had to tell her that someone was ready to check out. She replied, "I know" and continued to make me wait while she was putting something on the nearby shelf. She then walked over, did not acknowledge me, scanned my items, took a very long time to count my change and did not acknowledge me afterwards. She was very rude and made me feel unwelcome - I will not be spending my money here and advise you do the same.
It's been my favorite store since I discovered it. Here you can find some European products that cannot be found in another store or for the price much more expensive. I love this store especially because of the various sorts of cheese and vine, and because whenever I visit it it has a different assortment of products and I never know what I will buy this time for really cheap price.
I am an owner of a business and I am so disappointed in the way my children were treated. I can’t believe the type of management they have. I had asked my 20 year old to run some errands in the area since I was working and we live in Rancho Santa Margarita. She took her younger brother. The manager Tammy followed them out of the store and accused them of stealing by telling them she needed to search their bag. She profiled my children what she did was racist and awful. Just because my children are brown it doesn’t give her the right to treat them that way. The worst part is that prior to finding out she is the manager we called to place a complain. We were transferred to the manager which then we found it was her. She had the audacity to refuse my daughter of speaking to her superior and hung up on her. As an owner of a business this is appalling. None of my management team would ever partake in this disgusting behavior!!!DO BETTER!
I recently visited Grocery Outlet, and my experience was a mixed bag. The store is packed with discontinued and overstocked items, making it feel like an overpriced version of a dollar store for non-food items. On the bright side, they have a decent selection of food, especially when it comes to wine.
The cashiers were friendly, which added a pleasant touch to my visit. However, my interaction with one of the sister owners left much to be desired. She was extremely rude. She didn't seem happy to be there, and it may have been an off day for her.
In summary, I would consider going back to Grocery Outlet, but it doesn't replace the major box stores or even a place like Trader Joe's in terms of overall shopping experience.
Some great prices on gluten free food items! Other prices are hit or miss. For example, the sweet corn at Whole Foods is cheaper. A box of cereal was stale. I mostly buy snacks there.
The clerks were helpful and the store seemed neat and orderly. The bathroom was clean.
They have a somewhat limited selection, but what they do have is so very reasonably priced. It blows my mind! I try to always stop here and do my initial shopping here, and then fill in the rest at the other store for things that they don't have here. But it's all top quality. I've never been disappointed, friendly employees. If you haven't been here you need to try it. Like I
It's a lot larger on the inside than it appears from the outside. It's actually a really nice store that's very well stocked with a ton of great products and a very friendly staff. I was sent here to find some meatless products for our daughter, and was floored by the pricing. Their alcohol selection is pretty darn good as well. On a subsequent trip I found really inexpensive cookies. Great store.
Very clean location. With chicken breasts at 1.99 a pound vs pavilions at 7.99 a pound it’s a great value. Also they keep this location very clean and good selection of household items like candles half off or shampoos and conditioners. If inflation is hitting you hard it’s a good place to save.
Great prices and great variety. I was extremely happy to find something I had been looking for at other stores but could not find. The staff was friendly, the store was organized really nicely, with wide aisles that could fit two people with carts passing each other without a problem. The prices were incredible. The parking is great as well. Thank you, Grocery Outlet!
Shortly after entering the store to shop for produce for the rest of the week, I found a large display of Copper Infused socks, body supports, etc. The majority of the items were priced between $11.99 - $16.99
While looking through the items, I came across a set of (4) ankle socks that had been clearanced to $3.50, as per the "Grocery Outlet" price tag sticker stating such. Surprised, I added them to our cart, hoping they'd assist in pain relief. As a Epileptic, I've heard that these items can be very helpful.
Upon checking out with my Family, I observed the aforementioned item scan for $11.99
I mentioned to the store associate that there was a sticker on the front of the item packaging, stating that the purchase was being clearanced for only $3.50, not the original price of $11.99
I was then rudely told, "They are $11.99, not $3.50, that doesn't belong on there.
In addition to the rude and discourteous tone of voice from the associate, I felt that the displayed pricing should have been honored.
Subsequently, I told her that I'd like the item to be a "go-back," as I would not be purchasing it.
What was also upsetting, is that while shopping we'd seen numerous other clearance items stickered the same way on almost every aisle.
All in all, a very disappointing experience unfortunately, to say the least.
Grocery Outlet Corporate Management has also been contacted via phone and email, as requested.
The store is always clean and decently organized. It's a great value for staples. There are some specialty products, but it's based on whatever they get in stock, so be prepared to find something once and never again. Customer service at this location is hit or miss.
Very unique grocery store. Has organic and regular menu items with very good pricing. Good selection of domestic and import wines. Small spirit display but all pricing is dollar savings. Go in with an open mind from your regular experiences, come out with a basket of goodies. Great prices on snack s too.
Great prices and staff. They are not your normal grocery chain that has everything under the sun and then some. They do have a limited selection in comparison but they have all the staple food items regularly and other items cycle. The prices really can't be beat when you will get major brand items, large packages at unreadable reduced prices. My last visit was 35$ filling five bags of food. At a normal store that is one or two bags at best. I suggest give them a try, shop here first and take advantage of the reduced costs. Then stop by a normal store to get any specially items that you were unable to find here. You will still drop your grocery bill significantly. The staff have been polite and helpful to me and any others that I have seen getting assistance.
25742 Commercentre Dr, Lake Forest, CA
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