They are AAA first dispatch, but should be last. Unprofessional and don’t show up. They pick and choose the tow and you just get lost in the tow list. If you can’t tow, then why are you dispatched with AAA? I hope you review or just terminate your AAA contract because it’s not fair to the customers on this side.
Called AAA with a dead battery. Of course our first rainy day so they were backed up. I did not get the guys name but whomever was working in Tustin yesterday was so kind. He made the hour and a half wait bareable. He kept in contact and even called to let me know he was helping someone not too far away and I would be next.
Had some car trouble on my way to work, car was dying & barely made it.
I work pretty close to Sea Country Towing & Recovery & they were able to help me out basically instantly.
Spoke with Ray?(I think was her name) - she got me situated & helped me get scheduled with AAA. Once that was complete, they assigned a driver to my location.
Bud was my tow truck driver, all around great guy. A pleasure to talk to & deal with. My car is a bit lower than normal, Bud had no issue with that & got the car hooked up/dropped off at the dealership in such a fast manner.
All around a fantastic experience with this company. Beyond helpful & they work in such timely manner.
Thanks again!
AAA sent these guys to replace my battery. Tech showed up without the right battery, claimed he hadn't been told what kind of car it was. So, I was left stranded.
STOP‼Completely horrible experience dealing with these miserable people, they loaded the car and dropped it twice before just leaving it in place, this after two extended wait times and then they refused to work under the terms that AAA had given! The manager on site was unbelievably rude and completely disrespectful as was the dispatcher! Steer clear‼
Ain't gonna lie or BS on here, but I had my car towed by Sea Country Towing through AAA and while there was a bit of a delay in timing, the overall experience was top tier thanks to the tow truck driver Greg. I genuinely mean that. Even though it was short (good thing) it was quick and perfect. From start to finish including driving time the whole process took maybe 20 minutes. Greg was quick professional and made sure my low profile BMW was safely handled without a single scratch. He checked everything before we left and made sure I felt comfortable with the whole process. Tow companies do not always get the best reputation but Greg honestly changed my mind. Solid dude efficient and exceeded my expectations. Big shoutout to Greg and Sea Country I truly appreciate you brotha and your efficiency!
Had the best experience with Ahmad from Sea Country towing. His experience with Tesla vehicles was amazing. My vehicle was parked at a Tesla station and The TESLA service team couldn’t even figure out How to charge my vehicle. TESLA customer service was horrible. I was literally at the service station and they wouldn’t go out of their way to help.
Thank you to Ahmad and see country for your help
AAA sent out Ahmed from this company to tow our personal cargo van. Was under 6000 pounds and had some left over shelving and tools inside but was pretty much empty. Ahmed refused to tie it claiming that AAA would not do it. Called AAA and they didn’t have any record of the refusal. Don’t use these guys.
Demilo, you are truly an angel :) He came to my house to load the Porsche from a flat and helped me to a whole new level. Great service, friendly and super helpful. Who knew tow truck drivers could be so awesome like him?
I'm editing and removing to 2 stars to reflect my most recent experience with this company sea country towing in which a new employee Muhammad came with his truck to tow my vehicle and he did not text me even though I signed up for text with AAA he called me and left me a voicemail I had no idea I could not hear the phone cuz I was out at the car waiting for him to pull around and I see him drive down the street to leave the community and I'm trying to flag him down while I'm on the phone with customer service waiting for the tow truck to come while he's driving down the street leaving the community. It was a complete mess and all he had is simply do was drive in a circle around the community to see that I'm waiting by the vehicle or just text me I was looking at my phone every 5 minutes while I was standing by the car waiting for the tow truck. This removal of two stars is not just for the driver but is also for the person who answers the phone who is trying to justify the situation and telling me that it's too hard to drive the tow truck around community that that's why they leave they wait 10 minutes and leave. Still trying to justify the fact did the driver did not text me and not even attempt to text me even though with AAA I was already receiving texts and in the past with other drivers they always text. Most people these days can't hear their phone ringer especially when there's cars driving by in traffic and they're waiting for a tow truck but most people do look at their text to see updates. To me this is an unacceptable justification for almost driving away and leaving me stranded and trying to move on to the next driver when all he had to do was circle around the community wants to see that I was already standing outside by the vehicle or text me or both.
Mike came and was great at diagnosing the jeep. Found out the key fob was messed up. I knew the clicker wasn't good but didn't know it what's starting to cause issues with starting the engine. Can you take the battery out and put it back in but recommend it replacing the key fob which I already have a guy coming tomorrow to do that. Even though the battery didn't 100% need to be replaced that day it was getting old and there was some problems in the prior week so I did say yes okay for a new battery and Dustin came out and replaced the battery and the car is running good right now everything is good for now and then I'm just going to have my mechanic check it over right after Christmas. Both guys were very polite Mike and Dustin were very friendly and professional.
Showed up quick and the driver was a total pro. I wish I remembered his name for a shout out. There was good communication and no wasted time, can't ask for much more.
Although the technician replaced my battery he did not put all of the parts to the hood cover back. When I asked him he said he put it on. I checked it recently and he never did so he lost one of them when I asked him on the spot. Even tipped him. Giving this industry and company the star that they deserve. People don’t appreciate being deceived.
To whom it may concern, I am writing this email to express my deepest gratitude and appreciation for the assistance you provided to my wife and me during a difficult time. While driving home from chemotherapy treatments for my wife, our 2018 X5 BMW broke down on the side of the freeway. Sven, a kind and compassionate individual, arrived promptly to help us. Unfortunately, my wife had just finished a round of chemotherapy and was not feeling well. Sven demonstrated genuine care and compassion towards both of us. He quickly assessed our situation and provided the necessary assistance. He efficiently drove us to the repair shop in San Clemente from Irvine, ensuring that my wife’s condition was taken into account. His slow driving pace made the journey more tolerable for my wife. We are truly grateful for Sven’s heroic efforts and the compassionate care he provided during our time of need.
Please in some way express our gratitude to Sven and I can only hope he gets the recognition I feel he deserves.
Thank you sincerely,
Jeremy and Jacqueline
Our teenage son was stranded with a broken down car. AAA sent Mehdi- he arrived a little bit before promised time, was very professional and caring with our son, waited for us to come collect him and towed the car safely to the service center. Thank you so much, Mehdi, high marks for professionalism and care!! It made our son’s first ever experience with car trouble a good one.
Had my car towed to the shop over the weekend and James was absolutely incredible. He was knowledgeable, professional, and personable. Got the job the done in no time at all with friendly demeanor. He handled my car with more care than I even do. Thanks James #82!
We were stranded at a gas station when our battery died. Marvin from Sea Country Towing exhibited amazing customer service by showing up 20 minutes ahead of estimated arrival time and quickly changed out a replacement battery and got us back on the road. Very grateful for the support and fantastic customer service!
I had a guy named Mike help me and my mom today with a new battery. He was the best experience I’ve ever had in over 20 years with AAA. He made the whole experience and battery change so easy and so pain free and was so respectful and friendly that I was just really happy we got him. I was so stressed out and he just made my day. The coolest guy I’ve ever met. A huge asset to your company.
Had battery issue. Called AAA, Jr. showed up. Very professional and knowledgeable. Friendly banters and quick to replaced my 6 yr old battery. Super pleased with this company. Would recommend.
Honestly I will only rate 5 stars ⭐ cause Raul is the best AAA driver I’ve had. Top service, quality work & just professional! Will be calling again if I get a driver that efficient
On Friday OCT.25, 2024 I have an issue with my new car Honda HRV the alarm goes off. I didn’t know I was worried I thought the battery because I just have the car for a week I never have an issued with the new car. I called the dealership and the service regarding my issue. Mike from AAA Sea Country towing & Recovery service came. He checked and performed testing the battery was fine and he explained to me regarding the issue that alarm goes off. He assured and make me feel better driving the car is safe. I appreciated his honesty and guarantee about my safety driving the car. Thank you to you Mike.
I called Auto Club Yesterday for a battery replacement and they sent Francisco from Sea country towing. He arrived on time was very hospitable, he completed the work quickly and efficiently and even offered a helpful solution on how to remove water spots on the paint.
I highly recommend Francisco and Sea Country Towing.
I called AAA and they sent Sea Country out to help me with a flat tire. I’d like to personally thank Erik G for calling me 15 minutes prior to his arrival to get more specifics on where I was located. Erik was friendly, knowledgeable, and was able to change the tire within minutes. Really appreciate you and your help, Erik!
I've had three experiences with Sea Country towing through AAA so far and all three have been amazing and stress-free. I would especially like to thank Mr. James D for his help with my flat tire and for providing very insightful expertise — I've learned a lot of new things about my truck thanks to him. If you ever have the pleasure of meeting Mr. James D, please thank him again for me! Would recommend this towing company to all my friends with or without a AAA membership :)
Called AAA about our dead car battery and they sent out Sea Country Towing. Timely and beyond helpful. Clearly, Corey is not just a tow truck guy, but a knowledgeable mechanic. He helped troubleshoot the problem and taught us how to jump our newfangled battery system and get the car started. He analyzed the battery situation and then explained what to do and expect to determine the health and shelf life of the battery. He explained why certain things did not work after we were able to get it started then researched how to override the system to be able to get those things remedied and get us back in business. 100/100. Corey was fantastic.
I called through AAA 9/2023 for a dead battery. Dustin showed up right away and changed my battery, however, he did not reconnect the hoses that need to be removed to change the battery (2009 VW Beetle). When I went to start the car it kept stalling. I called back and they insisted that I drive the car for 50 miles. I couldn't even get it started. Finally someone else came out. I explained the hoses and he said that they are all professionals and would not make that kind of mistake (but refused to check). He then proceeded to explain that they have no idea what condition my car was in before the battery died--so calling me a liar? Took my car to the mechanic and he reconnected hoses- like I said. Skip ahead to 3/15/24...battery dead again...made a request through AAA and Francisco shows up. I explained that the battery should be under warranty as they changed it 9/2023. He told me that there was no record of them ever dealing with my car and that I would have to pay. I had proof on my phone of payment -AAA SeaCountry Towing-and from my mechanic when he reconnected hoses- he said "that could be for anything"- so again, calling me a liar. Because I was stuck at work, I had no way of finding the paperwork in the moment so I said it was fine, just change the battery. He then told me that it was the alternator and that changing the battery would do no good- he showed me a handheld device-said see, battery is good. I asked if it was safe to jump it and drive it and he told me yes. Took it to my mechanic- dead battery. Thank goodness my mechanic is HONEST- and he did mention how unsafe it would have been for me to drive it had it really been my alternator. Not sure if the employees don't want to do work for AAA calls or if they just don't know their job. Either way...I will never use them again.
We just had our car towed from our house to CarMax by James Donaldsen driver# 77 call #334887
We were so impressed by his professionalism and flexibility with our schedules. It's no surprise that he is representative of AAA. He was very personable, professional, and helpful. I don't normally write a review immediately after experiencing good service. But this was excellent service and I couldn't not spread that word. James is an asset to sea country and AAA.
Thank you
Our Tow truck driver saved the day after AAA dropped the ball. Savunn was amazing. We appreciated his help, friendliness and assistance. He got us where we needed to go and we appreciate his help. Thank you.
Jun 22, 2022
Nearest Junkyards to Sea Country Towing & Recovery
Website
