I don’t like hanging out at the car dealerships. Especially as a female, I actually sat in my car for thirty minutes before talking myself into walking in. But when I walked in I was greeted by Najwa and she was so sweet and easy to work with. Answered all my questions, friendly and professional. I checked out other dealers and came back here mainly because of her. Highly recommended. Everyone here is nice and if I ever need another car I would happily come back.
Service was within the time frame quoted. Provided me with a rental car so I could still complete my errands for the day. The entire experience was smooth and professional. Shout out to Christopher in service for the help!
Jeremy was great. GG KIA got the job done quickly. Another dealer told me 5 days, GG KIA did it in about 7 hours. Of course no one likes to spend lots of money on repairs, but I'm grateful to be on the road again.
The worst service I've ever experience. Considering that Downey Car Care Center offer to fight me one time over an estimate... lol
First of all, the dealer was just hunting for recall bait to make a claim with the manufacturer.
Once I made the appointment, it kept changing with out me knowing. The added inspections I scheduled were not honored by the dealer, but was asked to leave the vehicle for the week until they got to it. No rental or loaner of course.
Did not want rant here, but the dealer keeps asking for feedback and a review, so..
It wasaSaturday so not a lot of friendly faces in the office.
Did speak to sales man as I waited, that guy was friendly for sure...
Luis at Garden Grove Kia Service Center is awesome! I took my car in to have a tire sensor fixed and they also serviced a recall on Kia EV6. Luis made everything so easy and effortless. My car was ready same day within a few hours. Luis provided excellent customer service! Highly recommend Garden Grove Kia Service center for all of your car service! 10/10!
I have been to 2 other local Kia dealerships and have never been happy. Garden Grove Kia was easy to get into and the service employee Mitch was great to work with. We will definitely use G.G. Kia from now on!
In July of 2025, my wife and I purchased a new Kia Niro at Garden Grove Kia. So far we are pleased with the car. Along with the car, we also purchased the service plan. That’s another matter altogether, I had my first service appointment last week and was disappointed about a couple of things.
Firstly, after dropping off the car, I mentioned having the car washed off when the service was done, I was dismissed casually, and was informed that part of the service plan was no longer available as of December, without being informed previously.
Secondly, when I asked how long would it take before my car would be ready and told it would be somewhere between 1.5 to 2 hours, that’s reasonable. Since I wouldn’t be waiting for it, I would be getting a phone call letting me know when it was ready to be picked up. I had a very busy schedule that morning and so was not looking at the time, but after 4 hours of waiting for the phone call, I gave them a call and they said it had been ready after 2 hours and they tried calling but it must have been a wrong number I gave them. Once I got to the service department at the dealership I asked him to text the number I gave them while I was getting my car and the text came through instantly, again he shrugged his shoulders, and dismissed the fact no one contacted me or followed up but waited until I contacted them. Very poor customer service, as well as the dealership finance department whom I called and inquired about the change to their service plan policy and why I hadn’t received any update but was told rudely it was a courtesy that changed and felt they didn’t need to inform anyone. I mentioned with that attitude they would receive bad reviews and he said go ahead and post a poor review. So here you go, another poor review to add to all the other poor reviews this dealership seems to regularly receive.
I want to express my total satisfaction with the radical turnaround in my service experience at Kia of Garden Grove. After experiencing some initial issues, I was contacted by Andrea, an exceptionally kind and attentive representative. What I valued most was that Andrea took the time to identify, point by point, every single concern I had reported. She scheduled a follow-up appointment where I received impeccable assistance from her and the entire technical team. During this visit, they performed: A extremely thorough technical inspection. Tire rotation. A definitive fix for my key issue. A proper reset of the oil change warning. As a final touch, they returned my vehicle spotless and super clean. It is rewarding to find staff like Andrea, who truly cares about the customer and ensures we leave satisfied. 5-star service thanks to her management!
Went specifically to address Kia specific issues, and oil change completed and issues not addressed and not even noted in report. Chris was typing a way on his iPad and computer for a while, so not sure where the communication breakdown was. Sometimes a car wash offered sometimes not. Definitely not getting service done here again outside of a recall or something. Last year they offered a free maintenance for a 5 star review. No wonder, lol.
Sergio was super helpful during my purchase. Highly recommend going to him for help. All the other staff were super friendly and informative. Irecommend going to this dealer for your next car purchase.
I went in for my first service for my new car and they were extremely helpful and quick! Luis made sure to explain everything to me in a way I could actually understand what the service will contain, how long it will take (about 1.5 hours), and what the next steps are after the service.
The KIA service team are great. However, protocol of corporate delaying decisions on whether to replace when they couldn’t fix the display panel was terrible Kept me in limbo without a car for a week regarding providing a car rental. The wait was determining an 11 month car panel shut down is covered by warranty. It better be. It certainly wasn’t my fault a practically brand new car had a faulty display panel that I had to bring in 3 times before being replaced. Corporate policies the service team has to follow are antiquated and doesn’t keep the customer in mind. Again The service team themselves were great and did the best with what they were dealt.
I brought my car in for some repairs and for a 60,000 mile service. They communicated well with me and explained all the repairs that were needed, as well as the options for those repairs. They got the parts quickly and had my car back to me the next day. My only complaint was that I would have expected a complimentary car wash, as the cost for all repairs was over $2000! Maybe they stopped offering that car wash service but it feels like a nice touch when someone is spending so much money and choosing to come to the dealer, when there are many other auto shops that could perform the same work.
I cannot say enough amazing things about my experience at Kia of Garden Grove, and it’s all thanks to Hugo and Abraham. Abraham, our car salesman, was absolutely phenomenal from start to finish. He helped us purchase a 2017 Toyota Corolla, and the entire process was smooth, transparent, and genuinely enjoyable. Abraham was knowledgeable, patient, and never once made us feel pressured. He took the time to answer every question thoroughly, explained all our options clearly, and made sure we felt confident and comfortable with our decision. It’s rare to find a salesperson who truly listens and prioritizes the customer’s needs—Abraham does exactly that. Hugo, the Sales Manager, went above and beyond to make this a five-star experience. He was professional, approachable, and incredibly supportive throughout the process. Hugo worked hard to ensure we received a fair deal and made us feel valued as customers. His leadership and integrity truly shine, and it’s clear he cares deeply about customer satisfaction. Together, Hugo and Abraham made what can often be a stressful experience feel easy, honest, and even enjoyable. If you’re looking for a dealership that treats you with respect and goes the extra mile, ask for Abraham and Hugo at Kia of Garden Grove. They have earned our trust and our highest recommendation—we will absolutely be back and will be sending friends and family their way!
Always love coming here to have my car fixed, everyone is always super friendly. Christopher is usually always the service advisor i pick. He always helps me figure out which maintenance packages my car requires/what needs to be done to make my car run smoothly.
I brought my K5 in for service and a minor body damage issue. I was able to make an appointment the night before, which is hard to do at other dealerships. My service rep, Web, was cordial and helpful, clearly explaining the work to be done and making me aware of some discounts I’d overlooked. The service technician prepared a detailed report afterwards, showing the details of what was done. In the end, I was finished in less time than expected, and for a price lower than I had planned to pay. I’m going to make this my service center of choice.
Only thing I feel could be different was when I pulled up for service, no one was outside to check me in, I walked in to the office, then told to go back outside near the vehicle and someone would help me. If that was the case, maybe a sign stating to wait for assistance. Other than that everything else was great. The waiting room, the 1hr15min service, return condition, everything else great
I had an exceptional experience at Garden Grove Kia, and I truly want to take a moment to recognize the incredible people who made it possible.
First and foremost, my biggest and most heartfelt thank you goes to Nashwa Ayub Aldi. Her welcoming attitude, genuine empathy, and outstanding problem-solving skills were absolutely remarkable. She was incredibly warm, patient, and professional throughout the entire process. She stayed with me from 2:00 PM until 9:35 PM without a single sign of frustration—no sighs, no eye-rolling, no pressure, no passive remarks. Just kindness, understanding, and real support. That level of care is rare and deeply appreciated.
My second biggest thank you goes to Mr. Hugo, who helped me as if I were buying a car for his own family member. His sincerity and dedication truly stood out.
I also want to sincerely thank Mr. Poul, who not only kindly offered us green tea, but also took the time to explain every single document line by line before we signed. He made sure we fully understood what we were signing and why, even asking clarifying questions to confirm our understanding—just like a teacher would. This is especially admirable in an industry where the focus is often on selling and persuading. Here, there was no pressure—only transparency, clarity, and respect. Buying a car is not buying a toy, and they treated it with the seriousness it deserves.
I am genuinely grateful to the entire team. With complete sincerity, I highly recommend Garden Grove Kia.
Service has improved over the several times I have taken my vehicle in for service. Initially I would pull into the service bay and waited several minutes, I would have to get out of the car to try and talk to anyone in the service department. This last time was different, there was a porter? Waiting outside to greet me and ask if I had an appointment. 180 turn from my first visit a year ago.
Thank you, Jeremy, for your wonderful service. I truly appreciate his friendly and prompt assistance. I also want to thank the Garden Grove Kia dealership itself for the way they handled my experience with my car. They truly made what could have been a stressful situation into an easy and pleasant one. I really appreciated it.
In my previous review, I think Jeremy and Garden Grove Kyeh for a wonderful and fast service. An oil change in less than an hour. Amazing. This time around I was 10 minutes early to my 9:30 appointment for a diagnostic, and ended up leaving around 2:30, with a new $75 engine air filter. When I was checking in, the person said it takes 2 to 4 hours for a diagnostic, around 12:30 when I asked for an update, a different staff member said it takes 4 to 6 hours. Even with a 9:30 appointment, I did see my car being pulled in at 12:30 when I went to go ask the staff member for an update. I’m sure they really good at what they do. But if they’re this busy… I don’t know. I don’t have many days off. I’m not sure I can afford to spend all this time waiting.
Took my 2024 Kia Telluride into Garden Grove Kia for it's 15 K service. Was greeted by Grant, their service advisor who was very welcoming and promptly got all my info and told me what this service involved. Because I was waiting there while my car was being serviced, he said he would have the service dept work at getting it completed in 2 hrs. And he DID. I appreciated their effenciency, honesty, and even discounted my entire bill somewhat. I will definitely go back for my next service. Thanks Grant for your kindness and honesty with me as a new customer.
I shopped at a handful of dealerships and not one compared to Kia of GG. They were kind, friendly, helpful and respectful! They did not play games; no haggling, no hidden fees and they were straight forward about pricing and financing options. I highly recommend going there if you’re in need of a new ride! I cannot say enough good things about their staff there. Sergio was our original salesperson and he came out to greet and assist us as we walked up. Najwa was super helpful and showed the vehicle, explained all of its functions and made sure we were happy with everything before sealing the deal. She was such a joy to work with. Cy in finance was also wonderful! Down to earth, explained things thoroughly and helped us seal the deal with terms and pricing that we were comfortable with. We also had the pleasure of talking with Hugo, one of the managers. It was a pleasure talking and working with him as well.
I’m a brand new customer since March of this yr 2025. Let me tell u that from the day 1, when I financed my brand new Kia K4 2025, I’ve had nothing but great experiences. Everyone here is super nice. The gentleman named Chris at the service desk provided me with exceptional service. He was extremely friendly. Answered all my questions and concerns. He even followed up on a previous request and was able to fulfill that for me. I am beyond grateful to encounter these lovely professionals staff. Chris at the service desk is the best and I hope to have him serve me at my next service. KIA staff are way better than Honda and Toyota. Speaking from my experiences. Thank you Chris at the service desk!!
Brought in my brand-new Kia Carnival to Garden Grove Kia for its first service, along with a recall related to seat covers. Unfortunately, the experience was disappointing, especially for a new vehicle.
Right after the service, I noticed that the infotainment LCD screen started flickering — something that was never an issue before. That’s frustrating considering this was just a brand new car .
To make matters worse, the paperwork I received in person didn’t match the version that was emailed to me. The emailed version mentioned “body damage” and included a dashboard photo, even though there was no damage and I never signed that document. When I asked the service rep Mitch, he said he signed it and that there was no actual damage — which left me confused and concerned about how documentation is being handled and why he signed under customer signature.
Also, no car wash was provided (I brought car in clean condition ), but there were greasy marks left on the seat and exterior of the vehicle.
Not the kind of service I expected for a brand-new car. Attention to detail and clearer communication would go a long way here.
Was my 1st time bringing my 2025 KIA K5 to Garden Grove KIA and Jeremy Fox was absolutely AWESOME. He explained everything and helped me out get the best price on my service. Anyone that goes there ask for him. Appreciate the attentiveness and help and will definitely be bringing my car here and asking for him on my next visit...and...their waiting area is AMAZING....KUDDOS to Jeremy and the GG KIA TEAM!!
Just wanted to give a shout out to David Susch Hello at Garden Grove Kia in Garden Grove. I reached out to David online and mention what I was looking for. He promptly got back to me with some options, both in cars and also financing options which I appreciated I went up to pick up my car, my new car. Everything was ready for me and David made the financing side of things go very smooth. Great dealership, very clean, great salesman highly recommend David.
Although family have visited the new location on Harbor Blvd, this was my first experience. Upon my arrival I was greeted with a smile from a young person that informed me that someone would be with me soon. Jeremy was pleasant and patient with this old man throughout the process. The Sedona was there for overdue maintenance and it feels great to get it done. There was a pleasant surprise seeing a familiar face in Luiz in the new surroundings. The last time I saw him was possibly ten years ago! Thanks you Jeremy for the kindness and to the entire team for the smiles and hospitality!
My husband and I bought a Kia Ev9 and had the best experience. Josh from the start of the process to finish had provided the best professional customer service. He listened to our needs and was able to get our payment where we wanted it! He was able to get majority of the process done virtually (text/phone call) which was super helpful with the busy schedule my family has! We could not be more happier with our purchase and we love our vehicle so much!! We highly recommend Josh for your next purchase! When we got to finance he was also great. Very quick and matter of fact and very informative. Oh, I forgot to mention, Josh got us some cool gifts to go with our purchase and we were so surprised! 10/10 recommendation.
I recently purchased a 2024 KIA Forte from Mr. Sam (Elias) at the KIA Garden Grove dealership, and I am very happy with the experience. Mr. Sam (Elias) extensive knowledge of the KIA Forte, coupled with his genuine passion for helping customers, was evident in every interaction. He took the time to understand my needs and preferences, ensuring I found the perfect vehicle that fit my lifestyle. Mr. Sam also went above and beyond to secure an incredible deal for me, demonstrating his commitment to providing the best value. Throughout the negotiation and paperwork process, he was transparent, patient, and supportive, answering all my questions thoroughly. His professionalism and friendly demeanor made me feel confident and well cared for every step of the way. Driving away in my new KIA Forte, I felt not only thrilled with my purchase but also grateful for the outstanding customer service I received. I highly recommend Mr. Sam to anyone in the market for a new vehicle—he truly goes above and beyond to deliver the best service possible.
P/S: Mr. Paul who helped me complete the purchasing procedure was also very funny and interesting. He explained and provided me with more information about the warranty packages for my car and it helped me save some money on maintenance costs.
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