It's always a great experience here in Ford Fullerton. Mr: Daniel Zamora, l can't thank you enough for your professional work and amazing customer service, you always doing your best to the the job completed perfectly not only my Ford Edge but also my wife's car. I've previously tried two different Ford dealers, however, you guys are the best in Socal
Bob Fernandez at Fullerton Ford delivered truly outstanding service from start to finish. He was professional, knowledgeable, and genuinely cared about making the entire process smooth and stress-free. Bob took the time to answer every question, explained everything clearly, and never made me feel rushed or pressured. It’s rare to find someone this honest and attentive in the car business. If you’re going to Fullerton Ford, ask for Bob Fernandez, you’ll be in great hands.
One of the most frustrating and trust-destroying dealership experiences I’ve had.
Here we go, been waiting to write this.
Went and bought a used truck at 26,000 miles from these guys this past November. Since which time, I've thought about just how bad this experience was and I'm referring to absolutely everything about my experience.
I was repeatedly told by my salesman that certain “fees” were required in order to buy the vehicle. I questioned this multiple times and was given the same answer every time. Later, I learned that those fees were not actually required, and I was left feeling misled from the very beginning. Great start right
Just two weeks after purchase, I had to have the car towed back to the dealership which made it feel like something critical had been missed during the pre-sale inspection leading to a leak of which stranded me on the way to work. That tow cost me $120 out of pocket and was told many times that I would be reimbursed. To their credit, they actually performed the repair and put me in a loaner for two weeks. The reason it was two weeks was because I had mentioned that the defroster button wasn't working, ya know something that a simple pre-sale inspection would have uncovered. Took forever for them to get the part in and when they did, they found out they actually had to replace the rear window….
Back to the $120 reimbursement, I have not and apparently will not receive it despite being told I would by the customer care rep. Had to keep texting, emailing and calling him until he finally told me that the management went back on their word and would not reimburse me.
Now keep in mind, I'm within the 30 day dealership warranty when this all happened. While the car was back in the shop I wanted them to repair the nick in the windshield and fix the ford sync system so I could actually make a phone call with it. Keeping with the theme here, none of these were fixed. What I'm trying to convey is that I don't feel there was any effort put in to trying to help me fix little things on my new purchase. Basically a feeling they didn't care about me being satisfied despite the money I forked over.
This is funny too, I had to keep asking for them to give me the temp dealership plate, documents from purchase, and record of services performed. Everything was just one headache after another.
There's actually more to include but I'm tired of thinking back on this experience and writing about it. By the end of this process, I had no trust left in the dealership’s communication, follow-through, or concern for customers once the sale is complete.
Don’t waste your time bringing your car here to sell. Their online service offered to buy the vehicle brought it in, wasted 40 minutes for them to tell me they’ll pass on the car because it looks like part of it was repainted. It’s a used almost 10 year old car does this dealer expect used cars to be perfect? Took the car down the street to CarMax and they purchased the car at a similar price this dealer “offered” got me out the door 45 minutes with a uber ride home.
Art Bravo, Service Advisor at Fullerton Ford - Exceptional Service!!! We purchased my son's Ford from a non-Ford dealership, and shortly after taking delivery a warning light appeared on the dash stating "Charging System Service Soon." This was especially concerning given that we had just bought the vehicle. From the moment we arrived at Fullerton Ford, Art Bravo was outstanding. He took the time to clearly explain what the technicians would be checking, what the issue might be, and how they would diagnose it. His professionalism, patience, and detailed communication immediately put us at ease. The issue was identified and resolved the same day, and we picked up the car that afternoon. My son is extremely happy, and we are incredibly grateful for Art's thoroughness, understanding, and compassion throughout the entire process. Thank you, Art, for turning a stressful situation into a positive experience. We truly appreciate your exceptional service.
We just bought a new Ford Ranger from Fullerton Ford. It was a great experience, and that usually doesn’t happen at a car dealership. The salesman was easy to talk with and took the time we needed to make our decision. The buying process was faster than I have experienced at other dealerships.
I love Ford and have always enjoyed their vehicles. My first experience went well with my first purchase, but then later I went to a Ford dealership and was ignored and made to feel bad. So I avoided them and purchased my 2nd vehicle elsewhere. This time I decided to go back and I was so happy I did they were kind and their Salesman Cristian was so helpful and explained everything Ford had to offer. I ended up getting my Ford Ranger and so happy with my truck. I definitely will be returning when I purchase another vehicle in the future.
We were treated very well by our salesperson Chris Linares. He took really good care of us and made sure the truck we wanted was ready to drive off the lot in the short time it took us to complete the paperwork.
Fullerton Ford and their technician David went over and beyond to help me with my 2019 Ranger. I noticed my Transmission slipping when I gave gas to accelerate. This was my 3rd ford I bought from Ken Grody. I went to KG and explained my problem, Omar their tech said it was out of warranty by 3 months. I asked if anything could be done to assist me, there is only 27,000 miles on it! He said bring it in and they would diagnose it for 221.00 dollars! also they would not be able to look at it for three days. I felt no empathy and that after buying 3 trucks from Ken Grody there would be a little concern! I called Fullerton and they told me immediately I might qualify for assistance. I did and they fixed my trans, they saved me 2700! The new Transmission cost me 1500.00 with a two year warranty! Thank you David and Fullerton Ford, my Ranger is running beautiful, I will be buying my next truck from Fullerton Ford. Another reason I am happy is that FF is veteran owned by a Marine Who is no longer with us. Semper Fi Fullerton Ford, thank you for being trustworthy, I will be sending my friends and relatives to you.
I have had nothing but a great experience at Fullerton Ford. I have bought 5 cars from them and they are the only ones that have serviced all my vehicles. Arthur in service is amazing and makes sure Im taken care when I bring my car in. It’s so nice to trust Fullerton Ford! I highly recommend Fullerton Ford.
Fullerton Ford's Service Department is wonderful - they are the best in OC! We recently returned from a long road trip and had our service light come on. Art Bravo helped us with a complete vehicle inspection and noted we needed a new battery (t had a good run since 2018). He also discovered our rear breaks and rotors needed replacement.
I was expecting high dealership repair prices. We did call and check with competitors and Fullerton Ford had the VERY BEST prices. Plus, they will take you to\from the dealership for service.
Thank you Art Bravo for exceptional customer service! Until next service:)
We have dealt with numerous Ford dealerships and found Fullerton Ford to operate above the others. Their customer focus is exceptional. This is not the closest dealer to us, but we are willing to drive a little longer to ensure we are well taken care of.
David in service was awesome. He was able to honor my quote and was transparent for the entire process. There were some small concerns that came up along the way but he was transparent and quick to relay them to me. He and the guys took care of me and had it faster than expected. This is how a service department should be run.
Amazing service from the team at Fullerton Ford! Big thanks to Chris in the service dept. for helping me with my car many different times. Pickup and drop off service is awesome. They even gave my car a quick wash which was greatly appreciated.
Had a great experience with Fullerton Ford. Our salesman Ron Denos searched and located the vehicle we were interested in. Ron came in early morning on his day off to accommodate our schedule to take delivery. The process was smooth from start to finish.
We recently purchased a 2025 Bronco Big Bend from Fullerton Ford, and our sales rep, Juan Saldana, truly exceeded our expectations. After a frustrating experience at another Ford dealership, Juan and his team completely turned things around for us. He was professional, patient, and went the extra mile to make sure we felt confident and taken care of throughout the process. When my wife had a last-minute change of heart on the color of the Bronco, Juan and the team didn’t miss a beat—they quickly made it happen and delivered exactly what we were looking for. Thanks to their dedication and customer-first approach, what started as a stressful search ended as an outstanding experience. We love our new Bronco and will absolutely be recommending Juan and the Fullerton Ford team to friends and family!
I rarely leave reviews, but my experience with Fullerton Ford truly deserves to be shared. After purchasing a 2025 Raptor from a dealership in Orange, CA, I discovered a defect that came from the factory. Naturally, I assumed the dealership I bought it from would handle the repair—especially for a brand-new vehicle under warranty. Unfortunately, that wasn’t the case. Their service department made it clear they were too busy to take on the repair for weeks, and it became apparent they weren’t interested in helping because it wasn’t a particularly “lucrative” job. That’s when I reached out to Fullerton Ford, and it turned out to be the best decision I could’ve made. From the very first call, Chris in the service department was outstanding. He listened, explained the process clearly, and most importantly, treated me like a human—not just another ticket number. Chris went above and beyond to get my vehicle taken care of, and he did it with professionalism, honesty, and integrity. He didn’t hesitate to help, even though it wasn’t a high-dollar service. That kind of character is rare, and it left a lasting impression. Thanks to Chris and the Fullerton Ford team, I’ll be bringing all my Ford vehicles here from now on. This review is completely unsolicited—I was just genuinely impressed and wanted to share my experience. Huge thanks to everyone at Fullerton Ford, and especially to Chris in the service department. You’ve earned a loyal customer.
I want to give a huge thank you to the amazing team for their magnificent service! Not only did they provide excellent service with my car, but they went above and beyond to help me personally. They shuttled me around from my hotel to the dealer and even to Disneyland so I could pick up my lost key that they were replacing for me.
Special thanks to Daniel (service advisor), Mikey (porter), and the service advisor manager (whose name I unfortunately didn’t catch). Every one of them was professional, kind, and went the extra mile to make sure I was taken care of.
This is truly five-star service, and I couldn’t be more grateful!
My experience with both the sales and service department was excellent. Both were exceptional. At no time during the sales process did we feel pressured. Their team work with us throughout the sale. The follow up service department process to add factory items agreed to during the sale was quick and easy. I would recommend Fullerton Ford if you are looking to purchase a Ford vehicle.
I had the best experience purchasing a truck at Fullerton Ford. Staff took excellent care of me and my wife and they stayed open late to accommodate me coming from over 2 hours away. Cristian my sales rep is the best as he treated us professionally and with respect. Maria the Finance Manager was friendly and guided me through all the documentation I needed to sign and she explained each one so I had a good understanding of what I was signing. Excellent customer service overall.
Been coming from Orange (where we have 2 local dealers) since 2008. Bought our 2008 Expedition here and our 2021 F-150. Sales and service are top notch! Now the added valet service just made life even easier. They picked up my F-150 for maintenance and a recall and brought it back to my home. Bravo Fullerton Ford, just when I thought you couldn’t get any better.
Fullerton Ford service has done a great job every time I take my 2019 Ford Ranger for service. The Service Department staff is very friendly and easy to work with. They are prompt, and they always do a good job. In the past, my truck had some issues since new, and after taking it to various Ford dealers where they worked on it, and none of them were able to resolve the issue, Ford Motor Company asked me to take it to Fullerton Ford, who within 30 minutes was able to diagnose the problem and fixed it once they got the appropriate parts. So besides being very friendly, and do a great job, their service department mechanics are very good with lots of experience. I highly recommend Fullerton Ford for any Ford car service.
I had a very nice experience purchasing my first car at Fullerton Ford, and Haley was a huge part of making it so smooth and enjoyable. From the moment I walked in, she took the time to really understand my needs and preferences. After showing me a few different broncos and test driving I decided on the one that suited me best, which turned out to be the perfect fit for me. Haley’s knowledge of the cars was impressive—she knew all the ins and outs of the Bronco and helped me feel confident about my choice. Throughout the entire process, she was patient, informative, and never pushy, which made the buying experience feel relaxed and straightforward. The whole process, from test-driving to paperwork, went seamlessly, and I couldn’t be happier with my new Bronco and the service I received from Haley at Fullerton Ford!
Easiest and friendliest car buying experience I’ve had. I bought and did everything online and over the phone and Nikos one of the managers made it a smooth and honest negotiation process along with my saleswoman Haley. If you’re gonna buy a car here ask for her. Dealerships you usually feel like you’re getting scammed but Fullerton Ford with the help of Haley made this my most comfortable car purchase. Don’t go anywhere else
My wife and I recently purchased a Bronco Heritage Edition from Fullerton Ford for our daughter, and we had an excellent experience thanks to, Nikos and Haley. They were both incredibly helpful and professional throughout the entire process. Nikos took the time to answer all my questions and made sure we felt comfortable with our decision. Haley was fantastic in finalizing the paperwork quickly and efficiently and going over all the features of the vehicle. We highly recommend Fullerton Ford to anyone looking for a great car-buying experience! Make sure to ask for Nikos and Haley, they truly do care more about the customer vs the sale.
I bought a 2024 Ford Bronco Thursday! The experience was super easy. I worked with Hailey Carlos, and Niko. They are all great! Good energy, good conversation, good deals! They are nice and welcoming! I negotiated quite a bit and they worked me until I was happy! If you want a ford go to this Veteran owned dealership! They will get you home in the car you want!
I was introduced into the ford family when my boyfriend bought his 2016 mustang and came to the Fullerton Ford dealership with one car set in my heart… A Ford Explorer I was so fortunate to meet with Imad A. And he presented me with the car of my dreams, the test drive was super fun and he was so kind to help me start the process of buying my new car. With bumps in the road regarding my credit history the team at this dealership went above and beyond to help me finance my dream car and I never once felt like I wasn’t being taken care of. Even when I was no longer at the dealership, Tarek and Chad worked constantly to help me and congratulate me on buying my first car. Thank you to the entire team at Fullerton. You guys are truly amazing and I am so grateful for each of you guys! I love being apart of the Ford Family <3
I had an absolutely fantastic experience working with Huntington! He stood out among the many salespeople I had been talking to over the last three weeks. Unlike others who pressured me to order a truck or settle for something I didn’t want, Huntington took the time to actually listen to what I was looking for. Not only did he make me feel comfortable enough to answer his calls, but he also went the extra mile to find the exact truck I wanted—even tracking it down at another dealership I was already speaking with!
What really set Huntington apart was the respect he showed me throughout the process. As a female buyer close to his age, I appreciated that he never talked down to me, which is unfortunately something I’ve experienced with others. His professionalism, efficiency, and willingness to work around my busy schedule made the entire process smooth and stress-free.
Ford of Fullerton, don’t lose this guy! Huntington is exactly the kind of salesperson who makes your dealership stand out, and I couldn’t be happier with my purchase. Highly recommend!
Initially, my early contact with this dealership wasn't positive, but after meeting Brandon, everything soon changed, and the whole process of purchasing a 2023 Maverick XL became very flawless. Financing office is also very helpful, and I am very pleased to report that I will be a returning customer soon!
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