What clients say about Dana Point Automotive Services in Dana Point (CA)
We came from out of town to visit for a couple days and drove our car. We had a great stay and on our way home, we noticed a tire light went on and took it here to make sure it wasn’t a nail. They graciously checked our tire pressure and rode it around to make sure we were safe to drive 6 hours home. They squeezed us in quickly so we could get on the rode. They were honest, welcoming and did a great job. We would do business with them again because of their integrity.
I had a really positive experience at Dana Point Automotive while traveling far from home with my daughter. Car trouble can be incredibly stressful, but the team here made the whole situation much easier.
Eric was excellent at communicating throughout the process and took the time to carefully look over my vehicle. He even noticed things that other mechanics had missed, which gave me a lot of confidence that my van was being looked at thoroughly and honestly.
After I dropped off the keys to my vehicle, the owner noticed my daughter and I were planning to take the bus back to our hotel and kindly offered to give us a ride instead. That level of care and compassion is rare and meant so much to us.
I’m also happy to report that they were able to get my vehicle up and running again in just a couple of days, even though they had to order a part.
As a woman, I trust them. And as a single mom far away from home, they made a stressful situation so much better. I’m incredibly grateful for the honesty, professionalism, and kindness we experienced at Dana Point Automotive, and I would absolutely recommend them to anyone looking for trustworthy auto repair.
Had an issue with my car. Took it here based off reviews. Eric immediately came out to double check the error codes. Pulled up what was needed and he could’ve easily kept me and charged me but he proceeded to read through a recall for the part. Confirmed some information so that we could verify my car was under warranty. Referred me to a dealership so I could go get the part replaced for free. Will absolutely bring him future work! High integrity business.
Came on Saturday because I had a flat tire. It says on the website and on their door that they open at 8am on Saturday. Waited an hour, it was 910am and they still hadn't open. Need to update your times if you're not going to open on time because people rely on your service hours to plan their day. This is unprofessional and unreliable!
I got estimates From Honda for my van and Ford for my Mercury. Then I went to Dana Point Automotive as they had won our town's Best auto repair for many years. So thankful I went to them. Honda told me I had to replace the timing belts, replace power steering pump, repair leaking transaxle. Those repairs were over 3 thousand dollars, and that did not include the AC compressor, or the AC evaporator. Eric at Dana Point Auto said the transaxle was not leaking and nothing wrong with the power steering pump. He replace a hose and an O ring for $25 versus the 1000 dollars to replace the power steering pump at Honda. Eric said the AC evaporator was good and did not need to be replaced. So my total bill was a fraction of what it would have been at Honda. I took my Mercury in and encountered the same situations. I was told the transaxle on Mercury was leaking but it was the transmission oil cooler. He did a complete service on the Mercury at a fraction of what the quoted charges at Ford were. In this day of not being able to trust anyone, it was most rewarding to encounter an honest businessman. They are not the cheapest, but Eric does not pad the bill, and most importantly they do not fix anything that is not broken. I think Dana Point Auto rightfully earns the award of Best Automotive Repair Business in Dana Point. I am a 37 year resident of Dana Point, CA. Patrick. My vehicles run like new and no leaks. Many thanks!
Stop looking now! THIS IS THE PLACE FOR YOUR VEHICLE! I highly recommend Dana Point Automotive. I found this location because I broke down right in front of their shop. They were working after hours and still took the time to help me. They were professional, knowledgeable, and I felt like they were very honest and trustworthy. They completely stand behind all their work and the quality of their work is premium. I really cannot recommend them enough. I have had a family mechanic for years, but this will now be my go to place! I will recommend to all my friends and family from now on and a HUGE thank you to the amazing team at Dana Point Automotive!!
This is the most honest auto mechanic you can come by. The owner is a straight shooter and will tell you how it is. He is my go to mechanic. Definitely recommend!
Stopped here today after pulling out of the Marriott and having having an overnight flat tire. Super impressed with shop and service. Top notch. Thank you.
Highly recommended. I've been a customer for 10+ years and have never been disappointed. They take the time to explain the charges to a dumb female. Their work is the best, prices are very reasonable, very courteous and friendly. They always go the extra mile!
Went in for a Smog test. Passed all the emission requirement but was failed because there was a mild seepage of oil from the valve cover. There was no oil even close to the exhaust manifold and no smell of burning oil. I was charged $81 and it was suggested that they could investigate the "problem". The guy before me failed the emissions test and he was quoted $176 to just investigate his "problem" . My mechanic who has 50 years experience said that the oil on my engine was a minor problem and that there was no active oil leak, and that the conclusion of the tester was "BS". The next smog tester I went to said the same and passed the car and I only paid $50. I certainly would not recommend this workshop to anyone.
They're nice and friendly, but that's where it ends.
Had a fading brake pedal problem, after "diagnosis" they suggested to replace the master cylinder. This did not fix the problem, because none diagnosis was done - the problem was in the ABS HCU (as I later found out myself by looking up the forums - there's an easy way to check for that, as HCU has a special port for that, I did it in 10 min), which they quoted another 3k+ to replace (which is funny, given the cost of new OEM part is 1200, and the unit is easily accessible in the engine compartement -- so another 2k must be for labor). The final drop is when we discussed it on the phone, the guy said he'd discuss it with the manager and call me back, but never did.
I got a brake job here and after a couple days I heard a squeaking noise coming from the back wheel on the driver side. When I pulled over to check what is was I saw that all the bolts holding the wheel were not tightened down they were just finger tight. I would not recommend this place to anyone.
Went in for a smog check on a Saturday morning. Was in and out with no hassles or attempts at an upsell. Very trustworthy and competent. Plan on going back soon for more extensive work based on this experience.
Fantastic automobile shop. I highly recommend it for all of your automotive repair needs. I have always been treated fairly by the owner and they have been in operation since the 1960's which goes to show that they do business fairly and honestly with all of their customers.
