This rating is based on customer reviews, inventory size, pricing, and service quality
AutoNation Toyota Buena Park Service Center in Buena Park, CA scores 85/100. Overall sentiment is upbeat: many praise professional, courteous advisors, clear explanations, inspection videos, a clean lounge, and shuttle/Uber help, with fast turnarounds (often under 1–2 hours). Pricing feedback is mixed—coupons and warranty work earn kudos, but some cite a credit-card fee, unhonored discounts or warranty disputes, and occasional upsell attempts. A minority report poor communication, delayed responses, or rudeness; others highlight standout staff. Little detail on parts availability, inventory variety, or yard organization.
Address:
6400 Beach Blvd Suite A, Buena Park, CA, United States
What clients say about AutoNation Toyota Buena Park Service Center in Buena Park (CA)
I bought a new 2026 Rav4, put a deposit on it because it was in transit. There were no cars there to test drive. I visited 4 other toyota dealers and found one to test drive. I could have bought that one on the spot, but didn't like their price and color. I received a call on Monday 9/2 that the car was now on cite at Buena Park. When we arrived we were told the one we had picked out was not available but the other one we had been told about was there and if we took it we would get a good deal. After test driving it we agreed. Then spent over 2 hours working out the details and financing. When we finally was able to leave, it was determined that the key fob wasn't programmed and we were simply told to bring it back to have it done. When we brought it back on Tuesday, we were told that the process would take 2 hours and to make an appointment. I called on Wednesday and found out that Thursday was booked, so made appointment for Friday. When I returned on Friday, I was asked for a "do order" from sales. No one had previously said anything about that. Marilyn told me she would handle it and told me to sit in the lobby and she would get back to me. I sat there almost 30 minutes. I went to follow up, one of other service staff, called her and said she would let me know. I went and sat down in the lobby. After another 20 minutes, I stopped a sales person, after checking with the service desk, he walked me to a desk in sales, I had to get this order myself and then take it back to the service desk. I told the service staffer that I was leaving and would wait for update. I called back 2 hours later and was told there were complications. They would get back to me. Finally I was called back and it was done. To me this represents poor communications between the sales and the customer and poor communication between sales and service. I hope my future experiences with this dealer will be better.
Update: I contacted the dealership, they were very apologetic and after a short discussion they agreed to give me $100 credit so that my daughter could pick out some Toyota merchandise. She loves the car, a hybrid and with the sharp rise in gas prices it was the perfect time to get this car. She will be going to visit the dealership in the next few days.
I would have originally rated this experience 1 star, but after returning on March 5, 2026 David Park made a sincere effort to correct the situation and ensure my experience was significantly better than my initial visit on Tuesday March 3, 2026 I had a very disappointing experience that ultimately resulted in me leaving the dealership in tears after an interaction with the sales manager, Angel. In my six years as a Toyota AutoNation customer, I have never encountered a situation where I felt so dismissed as a customer. Long story short, my vehicle had been left in service without anyone notifying me, even though I had been told it would be serviced the same day. When I found out serviced closed and I didn’t have a car nor was I notified about my car potentially staying overnight, I walked over to the sales team to ask for assistance and that’s where I encountered Angel. His responses were brief and dismissive, repeatedly stating “They are closed for the day” and “I don’t know that’s a different department” At no point did he attempt to look into the situation or offer any effort to help resolve it. Granted, I understand they are different departments but they are still one team as a whole. (Autonation) When I asked if there was someone else I could speak with he replied “There is no one else. I am the sales manager ” Considering he is a manager, he could’ve attempted to be proactive. This left me without any guidance on how the situation would be handled or how I was supposed to get home.
We walked toward the service area after I noticed someone there. Although the employee who was cleaning could not assist, he showed more empathy in that moment than the manager, Angel.
When I asked Angel whether the dealership offered loaner vehicles, he stated that they did not. Again, his tone and demeanor was very dismissive and I would assume as a MANAGER he would do his best to assist where he can. I was so distraught that I began to shed tears down my face, I told him that I live kind of far and he said “I don’t know take uber bill the service team tomorrow” Considering the situation, this response felt dismissive and lacked the level of professionalism and customer care one would expect from someone in a management position. I am beyond grateful that moments later, a young man named Steven came over and just listened to me. After I explained the situation, he immediately took initiative. This young man did not do much talking, but rather took action. Although he was not part of the service department either, he stepped in and resolved the issue within minutes. Steven contacted the service manager, located my keys, confirmed there were no outstanding charges, documented my paperwork, and personally retrieved my car. Steven demonstrated the type of initiative and customer care that could have been handled by the manager himself. While I understand Angel is not part of the service department, neither was Steven and yet Steven chose to step in and help rather than dismiss the situation. Although I came in for service and not a vehicle, I am still a customer at the end of the day. And earlier that same day while waiting for my vehicle, I had been walking the lot looking at potential new vehicles. I even spoke briefly with Joshua, who was helpful and provided his business card when the car I was interested in was not in stock. I do want to recognize David Park, who later reached out and ensured my visit on March 5, 2026 went smoothly. His professionalism and willingness to address the situation are the reason I am willing to return. I would also like to thank Steven again for stepping in and resolving the situation when the manager was unhelpful. Because of David and Steven, I am willing to continue being a customer. However, my interaction with Angel was extremely disappointing and reflects a level of customer service that management should take seriously to ensure other customers do not have a similar experience.
Our family has purchased all five of our cars from AutoNation Buena Park, and we’ve been loyal customers for years. Because of that history, this recent experience was really disappointing.
A few days ago, I brought my car in for service fully prepared to pay if needed. However, the customer service I received from the service department was extremely discouraging. I felt dismissed when trying to explain that we had purchased an extended warranty for the vehicle. My understanding was that diagnostic checks and certain parts, such as the battery, should be covered under that warranty.
Instead of clearly explaining what was or wasn’t covered, I felt brushed off and not taken seriously. As a long-time customer, I expected better communication and professionalism.
We’ve trusted this location with multiple vehicle purchases over the years, but this experience has made me reconsider returning in the future. I hope management takes this feedback seriously and works on improving customer service in the service department.
I received the worst service I've ever received at a dealer service center. I put my car in the service center and was told to wait, but no one came out. One employee took my car to the inspection area and didn't give me any explanation. I waited in the office for an hour when an employee named Sang Choi contacted me to sign a form. I explained the situation, but without any apology, he asked me to sign the form with a yes or no answer and threatened to take my car out if I didn't. There wasn't even the slightest bit of kindness towards customers. I think the employees need some training.
Hi there,
I came to Toyota Buena Park about two months ago because I had a nail in my tire. I was struggling with the Toyota location closer to me in Anaheim due to poor customer service.
At Toyota Buena Park, the experience was completely different. They provided excellent customer service and processed my warranty quickly — everything was handled within minutes.
Since then, I’ve been bringing my vehicle there for all my maintenance services. No problems at all. They are straight to the point, professional, and very polite. They always do their best to assist you every step of the way.
Highly recommended.
This was my first time visiting this location (Buena Park) for service, and unfortunately it was a very disappointing experience. I called ahead specifically to schedule an appointment and avoid any confusion, yet the initial phone call was frustrating—I had to repeat myself multiple times, and the information was still repeated back incorrectly.
When I arrived, it felt like a complete bait-and-switch, as the details I was given over the phone did not match what I was told in person. To make matters worse, Marilynn Albarrán the service advisor, was extremely rude and unprofessional. Instead of attempting to resolve the issue, she told me I could “take it elsewhere” if I was unhappy.
Poor communication and dismissive customer service ensured I won’t be returning.
"THE SERVICE CENTER" has been a nightmare. I bought my supra last week and sadly ran over nails a couple days after and the service center refuses to replace my tires. They'll gladly charge me 1000$ for the tires even though I BOUGHT the wheel and tire package. Ive called to get this issue resolved and I have not heard back from them.
skip this place. Save your time and energy. The service is horrible, unacceptable and inconsiderate. Find a place that is actually proactive and gets back to you asap. I left multiple messages here and zero response back. I had to forcefully show up in person and even then were extremely inconsiderate andnon empathetic. You’re welcome .
I've always been skeptical bringing my vehicle to dealerships because of worrying about upselling things I felt wasn't needed for my car. Anthony has always been a great host by making it easy to schedule services and telling it how it is. I will always use him. Yesterday, Anthony was tied up so his colleague Roberto helped us with a recall on our Rav4. He also made the experience super easy, did only what they needed to do, and set up a shuttle to bring me back to the dealership. I appreciate people like these two who actually care about their job and taking care of customers. Thanks again guys!
Mr. Lee and Christopher "Toda" took good care of my car service appointment this morning. The quote on the estimate of the work to be done was spot on . So, thank you for having a dedicated service writing staff. They were professional and courteous. This is why I am a repeat service customer.
When I go there
All things finished
I just waited for calling to pick my car.
I just looked up New cars outside.
Suddenly The Car Aalarm rang too loudly.
All of the peoples near by was shocked.
I talked to the advisor
why don't you call me'
why you make loud noise?
He said sorry.
After that another Ugly Guy come to me "Do not come to this AutoNation toyota dealer any more"
hahaha
I am a loyal customer and will not be coming to this location to pay lots of money for bad customer service. I would rather pay more at a better location with quality service.
Service was nice and efficient. Advisor went to check in my car, went over my service contract and gave me details of when it expires. I waited a couple hours as promised and i got my car just in time to pick up my kids. All in all service was as expected.
Got my Toyota Camry SE Hybrid serviced here. Went smoothly, great customer service. They answered all my questions and clarified details to ensure I understood. Would definitely be coming back for the next service. I did purchase the Toyota Service Care which is a prepaid maintenance plan with roadside assistance for $330 for two years and unlimited miles (5 services).
I received excellent service when I went in for my six month check. The service has been waiting on me, answered all my questions very clearly so that I understood what was going on. He handled things for me and showed me different things in my car. Highly recommend him to anyone else.
I recently brought my 2025 Toyota Prius PHEV XSE to Toyota AutoNation in Buena Park for my 15,000-mile service, and I had an excellent experience from start to finish. Even though my appointment was scheduled for 9:45 AM, I dropped off my car early at 7:00 AM, and it was completed in less than an hour, which really exceeded my expectations.
My service advisor, Roberto, was very professional, helpful, and easy to work with. He clearly explained what was included in the service, kept me informed throughout the process, and made everything smooth and stress-free. I also really appreciated the service coupon and special service pricing—the discounts were a very good deal and made the service even more worthwhile.
The facility was clean and well-organized, and I felt confident that my car was in good hands. Overall, I left very satisfied and would definitely recommend Toyota AutoNation Buena Park, especially if you get a chance to work with Roberto. I’ll definitely be back for future maintenance!
I came here for a maintenance service and everything was done very quickly. The staff were friendly and professional, and they even sent me a video showing the windshield washer fluid being refilled, which I really appreciated. Overall, a smooth and pleasant experience. Highly recommended!
Our Salesperson, Julio, came highly recommended by my daughter and son-in-law who recently purchased their two vehicles and Julio helped them find their vehicles. He was patient with us and offered very helpful information regarding the cars we were looking at. He helped my granddaughter choose the right car. Our Finance person, Jose, was very helpful as well. He walked us through all the paperwork. It was my granddaughter's first experience entering into such an important contract and he was amazing. Thanks for making this a positive experience. We will be back!
Amazing Service from David Park!
I came into Buena Park Toyota frustrated after a bad experience with another service advisor and was honestly ready to take my car to a different dealership. But after speaking with David Park, I decided to give this location another chance and I’m so glad I did.
David took excellent care of my car from start to finish. He listened to my concerns, explained everything clearly, and made sure I felt comfortable with the service plan. The difference in professionalism and kindness was night and day. My car was serviced quickly, the work was done right, and I left feeling confident and taken care of.
If you need someone you can actually trust with your vehicle, ask for David Park. He completely turned my experience around and earned a loyal customer. Highly recommend!
I never leave reviews but I had the best experience. After having my car totaled in a car accident I came looking for a safe, reliable car for my children. The staff here made me feel heard and they didn’t try to take advantage of me. They were understanding and helped me with any and all questions and needs I had. The car is amazing. Keleko messaged me as soon as I put in my interest online and he took care of it of me the whole time. Definitely request him. Honest family type atmosphere. Thank you.
I had a costco discount auto membership for 15% but my representative says he included other discounts. I looked at my receipt but it did not reflect his statement for other discounts. I was hoping he would honor my costco authorization letter but dismissed it instead under the pretense other discounts were applied. I did not want to make a big fuss because he already took his stance on the matter. I am a loyal customer and will not be coming to this location to pay lots of money for bad customer service. I would rather pay more at a better location with quality service.
I had an amazing experience working with Michael Ramirez at Toyota Buena Park. He made the entire process of getting my RAV4 incredibly smooth and stress free. From the moment I arrived, he was patient, informative, and genuinely focused on helping me rather than pushing me.
Michael listened to exactly what I wanted, walked me through all my options, and made sure I got the deal I was looking for without any games or pressure. He communicated clearly the whole time, kept everything transparent, and made sure I felt confident with every step.
If you’re shopping at Toyota ask for Michael Ramirez, he is professional, honest, and truly goes above and beyond for his customers.
Typically I enjoy my experience here, but my last service was the first time I noticed that I am charged to use a credit card (I did not see this charge on other paperwork). This is out of place for a large establishment - this is no mom & pop. Also, during my second to last service I was told I had tire rot and needed my tires replaced. Took my car to a tire shop where they said there's zero rot and I had at least a year on my tires. During my last service, they didn't even bring up the tires. I think it's time to start looking for a new service location, which is a bummer.
I had my ABS brake system go out on my 2007 Tundra and needed other repairs that i had been putting off. They got me right in without an appointment, though you should always have one. My service rep was Marilynn. She was amazing. Kind , knowledgeable, professional, and all with a wonderful smile. The facility is very clean and comfortable. good experience.
This dealership is less than 4 miles from me so they provided a Uber for me to get home .. I brought my rav4 in because of the message see dealership for engine repair. No codes came up from my usual mechanic and according to web research it said coolant bypass valve is what's wrong this turned out to be the case and was covered under warranty. Naturally they found my front brakes needed servicing although I just bought new tires and was told by the tire store they could go another 3k miles but since car was in the shop I had the brakes serviced at this time. I rarely drive this car so 3k miles would literally be 1 yr but convenient sake made me do repair now
Manny Service Tech is my go to guy. Always very informative and shows he cares about my car. Takes time to explain the details that the mechanic informed him and always very friendly. I own 3 Toyota's. When he sees me coming in he approaches me and asks what can we do for you Mr Rodriguez.
I am very happy with the worked done on my sons 2007 Toyota 4Runner. My service advisor, David Park, was excellent. He explained in detail all that was inspected regarding safety inspections that is recommended to be done at 170,000 miles service. David did not try to hide or add anymore cost that was not needed. He was very thorough and went through everything in details about the service inspection on the car and what was found and done on the car. I trusted his input and felt he was looking out for the best interest of my son car needs, especially regarding safety concerns. I will definitely come back to Toyota Buena Park Service Center. I paid a reasonable price to have a peace of mind knowing my son will be driving around in a car that has genuine Toyota parts and Toyota professional service and care.
Big Joe and the Service Team at Buena Park Toyota were absolutely fantastic! They went above-and-beyond to accommodate us quickly and they even did all the work under warranty. My only regret is that I didn't buy the car from them! We'll definitely be back.
I’ll be honest — I walked in with low expectations. My past dealership experiences elsewhere weren’t great, and my usual guy wasn’t available. But I decided to take a chance.
Unknown to Toyota, I had already replaced my engine air filter and cabin air filter myself, and I also knew my brakes needed changing. Part of me wanted to test their integrity — would they try to sell me unnecessary “end-of-the-world” services when money is tight?
I was helped by Joe at the service desk — solid guy. Respectful, made eye contact, listened, and never brushed me off. He explained everything clearly without pressure. Peter, another service writer, was just as professional and kind.
The waiting area was clean and welcoming. I took full advantage of the free WiFi to get work done, plus the coffee, water, and popcorn. I was there for about four hours, but the hospitality and treatment made it a positive experience.
In the end, they earned my trust. I would 100% come back — and I encourage anyone who’s had bad past experiences with dealerships to give this location a try.
5 Stars!!!
Toyota Buena Park!!!
I live in Irvine, but when it comes to Toyota service, I always go to Toyota Buena Park!!!!!
Scheduling an appointment was super easy, making it great for planning around kids. They love the playground and free popcorn! The waiting area is perfect for remote work, with a comfortable setup and free coffee—such a nice touch.
The entire service experience, from appointments to repairs and communication, was excellent. Everything was smooth and well-organized.
Definitely a 5-star and extra x 5-star service!!!
A special thanks to Mr. Peter Lee for his outstanding service—our kids appreciate it too!
Koda is an amazing advisor, checked me in quickly and answered all of the questions I had about my vehicle and upcoming services. 10/10 customer service and even gave me a free car wash coupon. I would come back to this dealer everytime without hesitation. My vehicle was also in and out of service in less than an hour.
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