Enrique was reliable and responsible tow driver. I delegated freeing my car from a stuck curb situation to him, and he carefully loaded my car onto dollies, made sure there was no additional damage, and recorded the whole process. I would love to go to him again. The process costed $235. For comparison, another towing company gave me a quote of $750 for the same job. Very happy with the results.

Jenny Chen

08/14/2024 03:09:28

Enrique is absolutely excellent. He responds in a timely manner, arrives as promised and takes care of the job at hand. I used his services to jump the dead battery in my car and again to change the said battery a week later. He even gave me a discount for the second service call. A great guy, I recommend him highly.

Padmini Krishnan

12/11/2024 01:57:24

Incredible service Enrique!! My bakery delivery truck battery died in the middle of the night. My team had multiple stops they still needed to make. Enrique came out immediately and got my team back on the road. Will only use University Towing from now on!

Avery Ruzicka

12/13/2024 13:30:26

Enrique was professional and incredibly careful with my car and it arrived in perfect shape. I had to get a new Jaguar F-Type moved which was low to ground but it got there without ever touching the ground. Anytime I need a car towed, I am going to them because I know it will be in good hands.

Jesus Garnica

11/20/2024 04:23:22

#1 Recommendation...Mos-Def will call University Towing again if ever in need of roadside service. Service was awesome and everything was done beyond expectations very professionally done. Couldn't thank you enough. Appreciate it to the fullest. Not many companies around like this no more. I now have a number 1 recommendation and my Go-To.

Elina Verbena

12/12/2024 10:08:21

Last night was not a good one, but Enrique got me back on the road. I was too nervous to change my own tire on the hills of Los Altos, so I called University Towing. Enrique was professional, super nice, and really fast! I felt like he was a pit stop worker! Thank you so much Enrique!!!

Carrie DeWeese

08/31/2023 23:49:00

Enrique was awesome in helping and supporting me and my flat tire. At first he was giving recommendation but knowing the fact that I was nearby to him he instead took time to help me, which was absolutely needed after realizing the cause of the flat tire. He not only helped with showing me the problem but also called it a miracle that he took a look at it to better advise me on my next steps. I like hometown business that actually do care about their customers and help support them in the best way possible, either he can or provides directions in who can to suit you. Thank you so much Enrique for the help, I finally got my car back with the rim fixed! And yes, guardian angels were looking out for me as this could have continued and ended worst! 🙏🏽🫣 I greatly appreciate your help!! 💪🏽👍🏽 Highly recommended!

Alfredo Garcia

04/24/2024 01:31:01

I’m gonna start with Enrique is an outstanding service provider. I accidentally locked my keys in my car (at Costco) so at 1:50pm I called State Farm and they said they’ve dispatched TM Roadside assistance. After 2 courtesy calls and 4 hours later still no help. So I yelped towing services and found University Towing. Texted Enrique at 5:32pm and 20 minutes later he was there. This is HIGH QUALITY customer service and I hope the other towing services learn from Enrique. If I ever need future roadside assistance he will be the one I quick-dial.

Elmer Catihanan

10/07/2024 04:30:33

I have had to call for a dead battery and also getting into truck to put in the battery. Enrique was amazing so helpful and nice . Today I got locked out of truck and again he came to my rescue. Don't hesitate to call him he is so helpful and will always be my go to tow truck driver for now on . Thank u again Enrique!

Rebekah XStubbles

08/23/2024 01:04:28

Enrique provided quick and fantastic service! He is courteous and trustworthy! We highly recommend him.

Dee Reviews

11/16/2024 22:50:33

Delivered my vehicle from San Francisco to Menlo Park with no issues at all. No surprise billing as everything was discussed and paid up front due to complexity of tow. You won’t find a more professional towing service in the Palo Alto/ Menlo Park area. Enrique is up front and honest with years of experience and a very good man to deal with. Regards. Jeffrey Hightower USAF Veteran

Jeffrey Hightower

04/23/2024 12:46:08

My 2013 Acura ILX was dead in a parking garage and needed to get towed to a repair shop. I contacted my insurance company for emergency roadside assistance at 6:30am. 10 minutes after I was assigned a tow company, they called me to cancel and informed me that they did not have a tow truck to fit in a parking garage. I contacted my insurance again and requested for a regular tow truck that would clear 7 feet, not a flatbed. A 2nd company was dispatched, came to my location and then informed me that they couldn’t fit. My insurance did not note that I requested a low clearance truck. After 2 more attempts to request a tow and my insurance failing me each time, they finally told me I needed to find a company on my own since “their companies don’t have trucks that fit.” 8 companies and 6 hours later, University Towing was the ONLY company that was able to provide the service. Enrique was amazing from the first initial call until the very end when he dropped off my car to the shop. I told him I wasn't going to be with my car and he said it was fine. He arrived at my car within the hour. He sent me multiple text updates and pictures and reassured me that my car was good during transit and drop off. Enrique is super efficient. He has excellent customer service, reasonable rates and is very responsive and quick. If you’re ever stuck in a parking garage, Enrique is your guy for a low clearance tow truck!

T Q

02/24/2023 23:10:41

Enrique saved my life. He helped me put my car cover from the bottom!! Amazing guy! Thank you kindly! I highly recommend university towing.

B & S Music Entertainment LLC

05/10/2024 04:30:43

Very reliable, quick and no stress service. Best driver Enrique. Very professional, properly loaded vehicle on 4 whell dolly, all wheels of loaded vehicle in the air, driver sent me photos, address where is my car will be transport, all details and open hours for repair shop I'm very happy, I have Enrique done this job!!!

Vadim & Irina Johnson

01/11/2023 07:14:31

I had a great experience with Enrique. He was incredibly nice and attentive, providing top-notch customer service from start to finish. He efficiently addressed the issues with my car, ensuring a quick and smooth resolution. I highly recommend his services to anyone in need of automotive assistance. Thanks again for the excellent service!

Jimena Garcia

05/31/2024 00:28:38

Enrique was super helpful & friendly. I needed a jump, he came by in less than 30min & he explained everything I should know about my battery. The best service in the bay. Thank you!!

Ariana Perez

07/21/2024 18:13:46

AAA said 4 hours, Enrique was there in 30mins. Excellent tow, no issues, and such a nice guy! I don't get towed often, but this was a great experience during a stressful situation. It felt very professional and without the wait. I hope that I don't need a tow again, but if I do my first call will be to Universal Towing.

Brandon Knitter

06/04/2023 17:46:37

If you need a tow in a pinch, Enrique is your guy. I was helping my friend with his car which was parked on a side street in Palo Alto. It was completely undriveable since the clutch went out. We called around and Enrique answered and after providing him with details, he was able to come within 30 mins to pick up the car with his tow truck. He also agreed ahead of time that towing the inoperable car from Palo Alto all the way to Santa Clara would be no problem. After securing the car with his truck, we drove to my friend's shop in Santa Clara. What impressed me the most was that Enrique was able to reverse the tow truck in a narrow alleyway, AND was able to reverse the car into the tightest spot without touching the building or the surrounding cars. This man has skills! What I like most about him is the fact that he's super honest, friendly, and professional with his services. Definitely give him a call and he'll provide you with a quote before committing to any work. Thank you so much, Enrique!

Crystal N

01/31/2022 05:02:38

Could not have had a better experience with University Towing and Enrique. He’s great at what he does, is very honest and gives fair prices. Would recommend to anyone!

Jenny Levitt

08/14/2024 04:43:37

I wish I could give a higher rating than 5 stars! Enrique is exceptionally kind and helpful. He waited for me when I was late to meet him and was so understanding when I realized I had forgotten the key to my car like a total idiot. He even drove me 15 minutes away to go get the key and then back to the car to jump it. He is wonderful to talk to, funny, and knowledgable. Even after jump starting the car, he checked out the car to let me know exactly what was wrong so the repair shop couldn’t swindle me. Enrique’s help took my car troubles from a source of stress in my day to a genuine highlight with his humor, kindness, and care. I could not recommend him more highly nor exaggerate my appreciation.

Grier Stretch

07/08/2024 22:40:49

What can I say! Enrique is an amazing guy! He answered my call, found me a solution and did it with the utmost care and genuine customer service. I will use him for all my future tow and repair needs! Thanks soooooo much Enrique!

D Cruz

06/05/2024 04:33:56

Enrique was extremely helpful and went out of his way to help and thanks to him we didn't need a tow 10/10 would recommend

Lamar Crawford

10/06/2024 11:24:23

Service best I never heard,my Tesla battery was dead car pull over on the road ,I call towing at 4am , Enrique came so fast and help towing my car to supercharge station then left,but charger not working because my car has 0%battery, screen off door locked , I'm totally freak out,then Enrique send message ask me how is my car charging well？I told him I'm in trouble,after 10min he drive back with his own car help me fix my car problem for free!!he is my hero! trust me if you car need towing,call him you never disappointe!!

david wei

04/23/2023 15:29:05

Rick is fast and safe! I was tried two different towing service from insurance and Kia provided. They even no feedback for 2 hours. I don't know when they could come. So I searched myself and find him. He answered and made deal and Done! Saw up in 20 min. During the waiting he continues let me know ETA . I love this communication. He drives so good and everything was perfect.I give him 5stars. Cannot compare with any other towing service.

Luke Han

12/14/2022 01:08:35

Enrique is a great, nice guy. He had a quick response time and was very communicative before the tow. An excellent small business owner who's worth supporting!

Preston Carlson

06/04/2024 17:19:02

Amazing. Enriquez was extremely kind, patient, and knowledgeable. Tried for 10 minutes to pop our trunk to jump our battery... valiant effort but ultimately to no avail because we left suitcases of stuff blocking him... Ultimately he hooked our BMW to a dolly (required since the car has an electronic shifter and we couldn't put it in neutral). Thank you!

Alex Friedman

06/15/2023 03:37:44

I broke a wheel and cut my tire on one of our wonderful California potholes. I googled local tow trucks and saw University Tow was close and gave them a call. Enrique was arrived quickly and his communication before and after delivering the car to the dealership was excellent! I hope I never need him again but I do recommend him highly.

Ric Kirby

05/20/2024 18:26:17

Worst company I have been used. They said can come for pick up in 40 minutes and changed their mind immediately and blame customer. Be aware their price is very greedy. I would not recommend people waste time to contact with this person.

samantha zhao

12/07/2024 06:52:59

Enrique came to help my this week. Good honest price, amazing work. He towed my 790cc Triumph motorcycle to the mechanic. He was super nice explaining me everything, answered the 1000 questions from my children about towing, and did an amazing service in the end. Thank Enrique!

Paulo Caratori

05/24/2022 13:45:40

We had a really great experience with Enrique. He was really helpful, fast and efficient with getting us the help we needed. We had a flat tire, he was able come to us in a timely manner and change the tire quickly. He was also a great communicator and was very friendly. We would recommend his services to anybody in the area.

Ryan Matias

03/31/2024 05:02:08

Phone:	+1 650-921-8552
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 572 Reviews
ZIP Code:
Open Hours:	Open 24 hours

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

University Towing and Road Service JunkYard in Salinas (CA)

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