This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on Shaver Chrysler Dodge Jeep RAM in Westlake Village, CA skews very positive: friendly, professional staff, low-pressure sales, clear pricing, and smooth financing earn high marks. Shoppers praise inventory breadth (new CDJR plus quality used) and quick transactions. Service loyalty is strong, though a few reviews cite long wait times and poor communication in service, and isolated complaints about a rude manager and buyback pricing. Little to no info on yard organization or parts-finding ease. Overall: 93/100. Great for value and care, but verify service timelines.
Address:
3888 E Thousand Oaks Blvd, Westlake Village, CA, United States
What clients say about Shaver Chrysler Dodge Jeep RAM in Westlake Village (CA)
***Be thorough and read everything when purchasing***
Recently traded in a vehicle and purchased another. From start to finish the process took several hours even with a coordinated time to come in and view a vehicle we were interested in.
Although the salesman and his manager were nothing but kind the length of the process was not anticipated leaving my family there till after closing.
Our deal was to finance through a specific bank which they had assured would be perfectly fine. We had assumed this was what had been taking the longest however, they had actually been coordinating with another finance company.
When it finally came time to sit with the finance rep to go over documentation we were told everything would be sent to our phones for signatures and there would be no physical papers. While filling out the forms my husband and I both received an error and could not sign or read the information. We were not sitting in an office being walked through the paperwork but told to fill out everything in the common area and left to navigate the forms alone. We were able to flag down the finance rep to resend the forms while awkwardly waiting outside his office while he entertained another coworker.
It was here we should have caught that they had changed the finance information but after several hours sitting at the dealership while pregnant, and issues with the paperwork, we had no reason to believe they had changed anything without our knowledge nor was it discussed at signing….because we were left to fill everything out alone. When we approached the rep with additional questions the only forms we covered were minor and standard acknowledgments before being told everything looks great (it wasn’t actually reviewed just said forms compete), and tossed the keys.
We are still trying to reach this other company for the loan information as well as working with our previous bank because we are still being charged for the asset that was traded in.
When following up with the dealership after our bank, the support was nonexistent and the representative on the phone said we singed the paperwork so we had to have known and there’s nothing they can do.
Please please please read everything throughly and advocate for yourself and your family.
I can confidently say that this was one of the best and most professional car-buying experiences I have ever had. My expectations were high, yet they were completely exceeded and it is all thanks to Bahador.
From our very first interaction, his professionalism, patience, and genuine attention were clearly evident. He took the time to fully understand what I was looking for and carefully recommended the best option based on my needs and preferences, rather than simply trying to complete a sale. This level of honesty and commitment is truly rare and admirable.
Throughout every stage of the process, he was transparent, responsive, and extremely respectful. His knowledge, professionalism, and warm personality create a sense of trust that is not easily found.
If you are considering purchasing a Jeep, I highly recommend working with Bahador. He truly goes above and beyond for his clients, and I sincerely appreciate his outstanding service.
Experiences like this are what bring customers back with confidence and encourage them to refer their friends and family. Bahador has truly set an excellent standard in customer service.
Highly recommend. Huge shout out to Jerry for an awesome experience at the dealership - couldn’t have asked for a better experience and guide through getting my first jeep. Jerry, alongside Juan, are great to work with
I had an outstanding experience working with my sales representative Jaime during the purchase of my vehicle. From the very beginning, he was professional, knowledgeable, and genuinely focused on helping me find the right fit — not just making a sale. He was patient with all my questions, transparent about pricing and options, and made the entire process smooth and stress-free.
What stood out most was his communication and follow-through. He kept me updated at every step and made sure I was completely comfortable with my decision. I truly appreciate the level of service and attention to detail he provided. I would highly recommend him to anyone looking to purchase a vehicle.
I also want to recognize the Sales Manager Miguel for making this deal happen seamlessly. He was professional, fair, and solution-oriented throughout the negotiation process. It was clear he valued customer satisfaction and worked hard to ensure I felt confident and happy with my purchase.
The entire experience felt transparent and respectful, which is rare in car buying. His leadership and commitment to customer service were evident, and it made a big difference in my overall experience. I would absolutely return for future purchases.
Thank you
When you walk into a store scared to a buy a car...Then you meet 3 guys bilingual and ready to help. I want Gio, Matt and Jaime to know I really appreciate it. Art was nice to move my car to the front while they all helped me understand my contract.nThe managers in charge of these guys are also bilingual and will take care of you in the purchase. I love my new Jeep Compass!!!
I usually don’t leave reviews but I thought I am obligated to do so this time. I called Bahador on a very specific Jeep that I was looking for. He was courteous on the phone and in person. The car I was looking for was ready for test drive when I arrived, and he was not pushy. I do recommend Bahador and his dealership if you’re looking for a Jeep.
Miguel is an outstanding Sales Manager who truly makes the car-buying experience smooth and stress-free. He’s professional, knowledgeable, and extremely transparent throughout the entire process. He takes the time to answer questions honestly, never applies pressure, and genuinely wants his customers to feel confident in their decisions. You can tell he cares about both his clients and his team, and he goes above and beyond to make sure everything is handled efficiently and the right way. I highly recommend working with Miguel if you’re looking for a great experience at a Jeep dealership.
I bought a used car from there today. 2/22/26. It was an easy experience. Jamie Padilla was my sales representative. I can't say enough kind things about him. Thank you Shaver and thank you Jamie.
We had such an amazing experience at Shaver Automotive, and it’s all thanks to Miguel Avalos the Sales Manager, and his incredible salesman Jovani!
From the moment we walked in, they made us feel completely comfortable—no pressure, no stress, just genuine kindness and professionalism. Miguel runs a top-notch team and truly cares about his customers. You can tell he takes pride in making sure everything goes smoothly from start to finish.
Jovani was absolutely fantastic to work with. He was patient, knowledgeable, and took the time to answer every single question we had. He really listened to what we wanted and helped us find the perfect vehicle without ever making us feel rushed.
The whole process was seamless and actually enjoyable (which says a lot when buying a car!). If you’re looking for a dealership that treats you like family and makes car buying easy and exciting, ask for Miguel and Jovani at Shaver Automotive. We couldn’t be happier with our experience and highly recommend them!
I wanted to publicly thank Juan Santana and the entire team at Shaver Jeep Thousand Oaks - they were amazing! Juan really understood my situation and went out of his way to make my experience stress free and even fun! If you want to work with a sales manager and staff who are clearly committed to doing right by your family through the car buying process and beyond, this is the dealership for you. I will never shop for a vehicle anywhere else. See you again soon - the teen needs a car next!
I had such an amazing experience with Gio at Shaver Automotive. Buying a car can feel overwhelming, but he made everything feel simple and comfortable from the very beginning. He was so kind, professional, and genuinely helpful throughout the entire process. I am in love with my new car thank you Gio!!
Love my new Jeep from Shaver. They were upfront with pricing and I did not feel pressured. This is my second Jeep Rubicon and I love this one more than my old one. The people at the dealership really took the time to make sure I felt comfortable in my purchase.
Leave it as a last place or better not. During my first visit and having a chat with very nice salesman and almost completing the deal, we have been approached by sale manager who literally ..apped on everything. I barely was holding myself by listening that (blank) sales manager. In his aggressive and pointless speech, where every other word was about wasting he's time or my time. He taught it make him look tough businessman without understanding that speaking with paying customer about wasting time equal, go away. Which I did once he finished his unpleasant speech. Afterwards, when I found out that Van Nuys CDJR and Shaver CDJR are sister dealerships under the Nouri/Shaver umbrella, the whole puzzle got completed. As it commonly said «That’s where it all stems from». For a decade, van nuys cdjr was no-go place for me for purchasing the vehicle. Even their service department have the Drude and incompetent employees and management, who does not care about customers suggestions and complaints. Now one more dealership added to my list of no-go places for shopping.
It's not enough the corporate greed of stellantis destroyed the firm adherence to a consistent, uncompromising code of moral and ethical values, characterized by honesty, truthfulness, and wholeness of character of chrysler, now this two decided to bury the warm, approachable, and kind disposition that fosters social connection and positive interaction and orientation towards customers.
No! We won't be great again.
I just bought a 2018 Mercedes Benz C300 here at Shaver and I had a great Experience with my sales person Jaime Padilla. I had a hassle free experience and got the Car I wanted! Thanks to the Sales Manager Miguel as well. I will definitely be back for my next car!
Huge shout to to Jamie Padilla for helping me out trade in my vehicle for my dream car , he did an excellent job with helping us through out the whole process answered all our questions will definitely go back to him! Thank you I appreciate your help!
My visit to this dealership was fantastic. It was a pleasure to shop without feeling pressured into making a purchase. Working with salesman Bahador was effortless—he provided clear, straightforward information without pushing unnecessary add-ons or services. Miguel and Bailey took the time to ensure the vehicle I chose was truly the right fit for my family. I highly recommend Shaver Dealership for anyone looking for a smooth, efficient, and genuinely positive car-buying experience.
I just bought a used Mini from here and I had a terrific experience. Matthew Garcia was my Sales Person and he was patient, positive, helpful and delivered the car to me in Pasadena. When my VW lease is up, I plan on going back to look at Jeep Grand Cherokees.
I usually dread going to car dealerships, but my sales man Jaime Padilla and his manager Miguel completely changed my perspective. They were straightforward, honest, and didn't use any of those typical high-pressure tactics. I felt like I was buying a car from a friend rather than a 'salesperson.' Couldn't be happier with my Dodge Durango! Their professionalism and friendly attitude made all the difference. I’m thrilled with my purchase and will definitely be back for my next one!
Jerry was great to work with. Very respectful! Made sure I was well informed and worked with me to earn my business.
Bailey was really great working through the financial end of things...kept me laughing. Overall an enjoyable at Shaver!
I had nothing but a great experience with all of the staff from the Sales team up to their finance team. Very quick with communication and willingness to work with you on your budget and meeting at a fair price. 10/10 and I’ll be coming back here when it’s time to get my lady a vehicle!
Bahador made our experience at Jeep truly exceptional. He was incredibly honest, genuine, and never made us feel pressured, which made the whole process feel comfortable and trustworthy. He took the time to really understand what we were looking for and helped us learn more about our options without rushing us. It’s rare to find a salesperson who genuinely has your best interest in mind, and Bahador absolutely does. I highly recommend working with him if you’re in the market for a Jeep.
Huge shoutout to Jerry and Bailey for making my Ram 1500 Big Horn purchase smooth and stress-free. Jerry was easy to work with, straight up, and never pushy, just genuinely helpful the whole way through. Bailey in finance made everything simple and quick, explained things clearly, and got me taken care of without any headaches. Overall a great experience from start to finish. Couldn’t be happier with the truck or the service. Highly recommend working with these two!
I recently bought a Jeep Gladiator Mojave from Shaver Chrysler Dodge Jeep Ram in Thousand Oaks, and I couldn’t be happier with my experience! The entire process was smooth and stress-free. Bailey was fantastic to work with—friendly, professional, and made the financing process easy to understand.
I really appreciate the excellent customer service and how everyone made sure I left completely satisfied with my new Jeep. I highly recommend Shaver CDJR and especially Bailey if you’re looking for a great car-buying experience!
Took in my car for a oil change and tire rotation and it took them FIVE DAYS! They had me rent a car and I kept on calling during the week and no one picked up, I don't know why they have a texting messaging system if they don't even use it! Absolutely unprofessional and inconsiderate, I DON'T NOT RECOMMEND this place for any kind of service especially when they broke my engine cover and didn't even tell me about it. I had a horrible experience bringing my car here and the service was just awful, Don't bring your car here! Zero starts if I could! Thumbs way DOWN
I called to make an appt to look at a van . I was helped by Gio and Miguel. They were super thorough and so professional. No pressure . I ended up buying the van and every step of the way way really super easy from running the numbers to executing the contract. They're my number one guys for sure when it comes to purchasing a new vehicle .
Best Car Buying Experience - Ask for Miguel Avalos!
If you're looking for someone who genuinely cares about his customers and goes above and beyond every single time, look no further than Miguel Avalos. My entire family and I have been working with Miguel for years now, and he has never let us down. Whether it was a Jeep, RAM, or Dodge, Miguel has always found us high-quality vehicles that fit our needs and budget perfectly. Miguel is not your typical car salesman - he's honest, knowledgeable, and truly listens. He takes the stress out of buying a car and turns it into a smooth, enjoyable experience. No pressure, no gimmicks - just straight-up professionalism and top-tier service.
What really sets Miguel apart is how much he cares. He remembers your preferences, follows up after the sale, and makes sure you're completely satisfied. It's rare to find that kind of customer service these days, and it's why we keep coming back to him again and again. If you're in the market for a vehicle, do yourself a favor and ask for Miguel Avalos. You'll drive away with peace of mind, a great car, and probably a new friend too.
Thank you, Miguel, for always taking care of me and my family like your own!
Just got back from Radford Racing School and had an absolute blast pushing my Dodge Hellcat to its limits. That car is a beast, and the experience was unforgettable. But before I could enjoy the thrill, I had to deal with the headache of finding a dealership—and let’s be honest, most Dodge dealerships are the worst. I went to several that quoted me one price, only to pull the bait-and-switch with mandatory extended warranties when I showed up to buy.
Not Shaver Dodge. They were the total opposite—straightforward, honest, and respectful. No surprise fees, no pressure tactics, just a clean deal and great service. If you're tired of the usual dealership nonsense, Shaver Dodge is the rare gem that actually gets it right.
I have purchased four cars from this place and referred to Friends, who also purchased the total of three more cars. I called and asked if they would buy back one of my daughter’s cars. It is a lease that II have purchased four cars from this place and referred to Friends who also purchased the total of three more cars. I called and asked if they would buy back one of my daughters cars. It is a lease that I’m not in need of the car anymore. I gave them all the information provided pictures and close the deal with them to buy it back at Even of course when I arrived, they started nickel and diamond me and asking me to pay $800 stating that they’re gonna spend $3000 on this car Before they resell it this car has 16,000 miles on it and has been only serviced at this dealership. They lied to me and they have lost a customer. they have lost not only me but all the people that would have recommended. Please do not buy from them. The management has changed and they are not doing business straight up plus very rude when you come here except for my salesman who has always been nice unfortunately he’s not in charge I will upload the video of the manager who basically just looked at the car and didn’t even talk to me. Just walked away and told the guy try to get $800 out of him so sad that for $800 they would do this.
I initially had a negative experience with Shaver Chrysler Dodge Jeep RAM and left a critical review based on that. However, I recently gave them another chance — and I’m truly glad I did.
I contacted Nathan, the general manager, and explained my previous experience. I also told him I was looking for a Dodge Charger Daytona Scat Pack they had in stock, and that I already had a competitive offer from a dealer farther away. Nathan was professional and immediately connected me with Tyler, the sales manager, who worked to match the deal for me.
Shortly after, Gilbert from the sales team reached out, took all the necessary info, and got the process started smoothly. Even when there were some issues with the financing bank, the team stayed in touch and kept me updated throughout — everything was handled quickly and professionally.
Once the financing was approved, I signed the paperwork remotely, and Gilbert personally delivered my new Dodge Charger to my home. The entire process was efficient, respectful, and exceeded my expectations.
I’m genuinely happy with the service I received and only wish I had reached out to them from the beginning — it would’ve saved me a lot of time and hassle. I’ll definitely be recommending them to friends and family.
Website
